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Year: 2020 (Page 15 of 44)

Altova updates MissionKit, includes XBRL Taxonomy Manager

October 14, 2020 /

Altova announced the release of Version 2021 of its MissionKit desktop developer tools and server software. This new version includes numerous new features and improvements, including a new XBRL Taxonomy Manager that provides easy, centralized taxonomy installation and management across all XBRL-enabled products; data mapping for SWIFT messages; improvements for editing in JSON Grid View; attaching files to PDF during report generation; and more. In version 2021 Altova MapForce now also supports mapping SWIFT data to or from any other MapForce-supported format, including databases, XML, JSON, other EDI formats.

Some additional new features:

  • JSON Grid View was introduced in XMLSpy last year, and in this latest release has undergone some significant updates and enhancements. Some of the improvements for editing in JSON Grid View in XMLSpy include new entry helpers, additional copy/paste options, mouse-over tool tips, easy options for working with very large files, and more.
  • While MapForce has long supported conversion of EDI messages to XML by graphically mapping EDI fields to a target XML Schema, Version 2021 takes this capability further. In response to numerous customer requests, one-click conversion of EDI to XML in MapForce without the need for loading a target XSD or mapping fields is now a reality.
  • Customers often request the ability to attach files to a PDF during report generation in StyleVision. Examples include high-resolution images, source files, other document formats such as .docx, and so on. StyleVision 2021 now makes this possible.

https://www.altova.com/whatsnew

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Algolia launches self-learning search platform

October 14, 2020 /

Algolia announced Algolia AI, a suite of AI tools that enables businesses of all sizes to create always-optimized, personalized digital experiences with less manual tuning and curation. Algolia AI, designed using trillions of searches, is packaged inside an easy-to-use and flexible API. Algolia removes the complexity of implementing AI while giving companies the ability to deeply customize and control the end user experience. Algolia AI search and discovery capabilities include:

  • Algolia Answers: Combines Algolia’s tunable relevance with AI-driven natural language and real-world understanding. Built on top of technology from Algolia and OpenAI, Algolia Answers addresses the most difficult natural language questions, finding the answer that best responds to the searcher’s question.
  • Algolia Understand: Detects the actions consumers want to take and the items they seek through human-like Natural Language Understanding (NLU). Through advanced understanding of numbers and named entities, consumers can move from search to conversion quickly, without needing to refine or update search requests.
  • Dynamic Synonym Suggestions: Improves the user experience by analyzing search patterns and recommending new synonyms that will deliver the most relevant results. Dynamic Synonym Suggestions makes it easier to choose the right synonyms by giving clear context for its recommendations.
  • Dynamic Re-Ranking: Leverages AI to analyze consumer actions on websites and mobile apps to boost results for each query. Dynamic Re-Ranking also gives granular control to the business user, and complements Algolia’s personalization and merchandising functionalities.
  • Personalization: Utilizes AI to analyze individual consumers’ actions to build dynamic, high-fidelity user profiles. Algolia Personalization activates those profiles to deliver a unique digital experience tailored to each consumer whether they search or browse, based on previous interactions with the website including purchases, additions to carts and wishlists, and page and video views.

Algolia AI is available now.

https://www.algolia.com

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Bridgeline announces release of Celebros Studio 9.0

October 13, 2020 /

Bridgeline Digital, Inc., a provider of cloud-based digital experience software, announced the release of Celebros Studio 9.0. The upgrade includes a newly designed Studio, and new features to drive increased revenue for eCommerce websites. The improved look-and-feel makes managing eCommerce website search and merchandising more efficiently. In addition, there are new features such as the ability to filter and export lists from Campaigns, Queries, and Merchandising in addition to enhancements to the Instant Search and Auto Complete capabilities. Improvements to the Celebros Instant Search feature improves the customer experience by automatically updating search results as a customer types their query – allowing them to narrow their selection and find products of interest quicker. New updates to the Auto Complete make it more dynamic – visually suggesting up to nine related product thumbnails which automatically update as users hovers over top queries. The new Celebros Studio 9.0 upgrade includes:

  • User experience overhaul
  • New list views with slide-out detail panels
  • Merchandising list vs. thumbnail view
  • Updated pop-up modals with user-friendly validation
  • Ability to filter campaign lists, query lists, and merchandising lists
  • Ability to export campaign lists, query lists, and merchandising lists
  • Catalog user interface redesign

https://www.bridgeline.com/products/search/celebros-search-free-trial

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Elastic partners with VetsinTech

October 13, 2020 /

Elastic, the company behind Elasticsearch and the Elastic Stack, announced it has partnered with VetsinTech to enable veterans to accelerate their careers in tech. Elastic will join the VetsinTech employer coalition, where they will offer free training, mentorship, and professional development opportunities to veterans and active duty military transitioning from military to civilian life. VetsinTech is a national non-profit dedicated to supporting veterans through tech-based education, employment, and entrepreneurship programs. The organization connects global technology companies with its more than 30,000 members through training and career development programs. The partnership with VetsinTech supports the organizations’ shared objective to support current and returning veterans who want to apply their exceptional training, skills, and experience to a new career in technology. Elastic has a large community of users across industries that use Elastic solutions to achieve their essential missions, including active duty military and veterans.

https://www.elastic.co/federal/veterans, https://vetsintech.co

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Tisane Labs adds Wikidata extraction feature on Microsoft Azure

October 13, 2020 /

Tisane Labs, a supplier of text analytics AI solutions, announced a new feature in Tisane API, already available on Microsoft Azure Marketplace and AppSource. With the new feature, Tisane API now allows tagging and extraction of Wikidata entities, complementing the capabilities provided by Azure Cognitive Services and supporting nearly 30 languages. Users can easily obtain Wikidata IDs from Tisane’s JSON response providing the ability to annotate text with images, GPS coordinates, important dates, 3rd party references, and whatever the ever-growing and open Wikidata database contains. Tisane API runs in the cloud utilizing Azure API Management, with a simple REST interface that can be linked from any popular programming platform today. Tisane Labs provides a range of tailored plans for its clients with the option of a custom installation on-premises and a free plan.

https://tisane.ai

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BMC acquires ComAround

October 13, 2020 /

BMC announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market expertise to provide NLP-based full-context-search knowledge management capabilities. Financial terms of the transaction are not disclosed.

ComAround Knowledge is cloud-based AI knowledge management software specifically designed to optimize self service and support flows, and create excellent agent and customer experiences through a variety of channels. Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. Combined with the BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.

With real-time translation, ComAround Knowledge features full-text search, which interprets a user’s input and language analyzers to capture full context, delivering personalized results. Verified on Knowledge-Centered Service (KCS) v6, a standard for knowledge management methodology, the ComAround Knowledge solution supports translation of more than 100 languages and is currently used by hundreds of organizations worldwide.

https://www.bmc.com/helix

Twilio to acquire Segment

October 12, 2020 /

Twilio announced it has entered into a definitive agreement to acquire CDP platform vendor Segment for approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. The transaction is expected to close in the fourth quarter of 2020. The businesses that deliver the best customer experiences are the ones that know their customers well and use customer data to provide more relevant interactions. However, wrangling these customer insights is extremely difficult as the information is typically spread across disparate systems and functions throughout an organization. By combining the companies experience in the cloud communication and customer data platform (CDP) spaces, Twilio can now help alleviate this pain for businesses by delivering a single, unified view that helps companies better understand their customers in order to engage more effectively.

https://www.twilio.com/press/releases/twilio-acquire-segment-market-leading-customer-data-platform

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Adobe announces AI customer experience capabilities

October 12, 2020 /

Adobe announced new capabilities to their Intelligent Services with AI throughout organizations to improve customer experience, giving brands access to smarter workflows and real-time scalability.

Content and Commerce AI
Now in beta, Content and Commerce AI helps brands understand context around how the content is performing in market, by delivering insights and guidance on content features such as colors, or subjects. Brands can combine the power of Adobe Experience Manager with Content and Commerce AI to automatically extract keywords and tags from documents and content fragments, as well as label documents and images with custom AI models, a process that previously could take a long time and manual effort. For example, a retailer can automatically label and quantify the color composition of an image, and deliver visually similar product recommendations to customers based on intuitive product features such as shape, design and color, based on customer actions. The use of content intelligence can also be important for B2B businesses. Search based on color metadata or visual similarity can be used by franchisees to optimize their product selections from catalogs.

Customer AI in Real-Time CDP
Adobe’s Real-time CDP bridges marketing and IT, helping brands find meaning in different data sets, from CRM to online analytics to offline point of sale (POS). Available today, brands can leverage Customer AI within Adobe’s Real-time CDP to analyze historical and real-time data to dig deeper and understand the underlying reasons behind customer actions. Customer AI in Real-time CDP will help brands understand and predict customer propensity such as the likelihood to convert or churn along with the reasons behind their actions.

https://blog.adobe.com/en/2020/10/12/adobe-announces-ai-powered-customer-experience-capabilities.html

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