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Category: Marketing & e-commerce (Page 25 of 74)

Episerver to acquire Optimizely

Episerver announced that it has entered into a definitive agreement to acquire Optimizely. Bringing together Episerver’s ability to create digital experiences through content and commerce with Optimizely’s ability to experiment and optimize across touchpoints lets marketers build experiences that get smarter over time. Subject to customary closing conditions and attainment of regulatory clearances, the acquisition is expected to close in Q4 of 2020. Until such closing, the companies will continue to operate independently. The combination creates a unique system of differentiation to:

  • Inspire Innovation: Running better experiments across both front-end layouts and back-end logic, with easy-to-use tailored recommendations.
  • Increase agility: Gaining real-time answers accelerates collaboration and creates more responsive customer experiences for improved lead generation.
  • Improve outcomes: Measuring outcomes of different options allows digital teams to orchestrate unique digital experiences for each customer.

https://www.episerver.com/company/press-room/episerver-to-acquire-optimizely-the-worlds-leading-experience-optimization-platform, https://www.optimizely.com

Bounteous announces Bounteous Connector for Magento Commerce and Adobe Experience Manager

Bounteous announced the creation of the Bounteous Connector for Magento Commerce and Adobe Experience Manager Assets. Developed by Bounteous in collaboration with Adobe, the connector provides a seamless workflow between Magento Commerce stores and Adobe Experience Manager Assets giving Magento Commerce merchants digital asset management capabilities. It accelerates the process by synchronizing product images to Experience Manager Assets and substituting image rendering used by the Commerce Cloud Integration Framework Connector so images are pulled from the Experience Manager rather than Magento for faster delivery. The integrated systems are managed by unified workflows. With the connector, commerce managers have access to Adobe Experience Manager Assets while maintaining standard Magento Commerce workflows. Implementations gain improvement in SEO and SEM by consolidating metadata imported in Experience Manager upon asset creation.

https://www.bounteous.com

Claravine integrates with Adobe Experience Manager to manage metadata

Claravine announced its integration with Adobe Experience Manager, providing a way to control content metadata and tagging within Experience Manager Sites, Experience Manager Assets, and more. The integration comes at a time when digital transformations and digital experience initiatives are challenged with managing marketing metadata across fragmented marketing technology stacks.

With Claravine, users can connect to Adobe Experience Manager and quickly view and manage data about all the video, images, web pages, product offers and other assets that are part of their campaign. Then, as Claravine standardizes the data model for all areas of digital marketing operations, users can find missing metadata and sync it back into Adobe Experience Manager. Claravine’s integration with Adobe Experience Manager helps teams to:

  • Streamline the deployment and governance of all Adobe Experience Manager metadata with other systems for content owners and marketing teams
  • Optimize the marketing data layer with richer metadata and in-depth attributes

https://www.claravine.com

Zignal Labs adds Lexalytics to provide natural language processing to platform

Lexalytics announced that Zignal Labs, creator of the Impact Intelligence platform for measuring the evolution of opinion in real time, has added Lexalytics Salience engine to extend its platform’s natural language processing (NLP) and text analytics capabilities to help marketers, communicators and analysts gain a greater understanding of perceptions across traditional and social media. With Lexalytics, Zignal’s customers across industries can understand what people are saying about products, services or current events, categorize discussions into separate groupings and themes, and evaluate the sentiment of media coverage across multiple languages.

http://www.lexalytics.com, http://www.zignallabs.com

Sitecore updates experience and commerce platforms

Sitecore announced Sitecore Experience Platform (XP) 10 and Sitecore Experience Commerce (XC) 10. XP 10 is a digital experience platform to create efficiencies for both marketing and IT departments by delivering full container support for rapid deployment and efficient team and solution onboarding; while XC 10 provides a foundation for commerce teams with new product bundling and promotion capabilities. Sitecore Experience Platform 10 is available starting today. Sitecore Experience Commerce 10 will be available mid-August.

Sitecore Experience Platform 10

With full container support, XP 10 smooths deployment flows between environments through consistency, isolation and reproducibility. XP 10 makes collecting, analyzing and acting on enhanced customer data faster for marketers, providing deeper insights for audience segmentation to strengthen personalization capabilities across channels and grow customer loyalty. With the ability to filter analytics reports by audience segment, marketers can quickly see what content is driving engagement across different segments in order to identify personalization opportunities. Other XP 10 updates include:

  • Enhanced data capabilities, coupled with ability to extend targeting with auto-personalization.
  • Horizon editing interface providing in-context insights across multilingual and multisite experiences.
  • Updated connector functionality to send current visitor Experience Database (xDB) information to SalesforceMarketing Cloud in real-time.

Sitecore Experience Commerce 10

XC 10 provides more tools for brands to drive higher average order value and revenue with dynamic product bundling and new promotion capabilities. For example, using the new product bundling capability, brands can sell related and complementary products and services together at one price, driving higher order value. XC 10 includes broad support for Docker, Containers, and Kubernetes so XC 10 can be deployed and maintained quickly.

https://www.sitecore.com/whats-new

Magnolia partners with AyataCommerce

Content management system (CMS) provider Magnolia announced a partnership with global technology services agency AyataCommerce, to provide retailers with consultancy and ecommerce systems integrations. The partnership will enable retailers to address business-critical issues around speed to market and costs of ownership, creating future-proofed architecture design and effective information architecture.

https://marketplace.magnolia-cms.com/

Coveo and commercetools partner

Coveo announced that its cloud-native platform will be available in the commercetools Integration Marketplace to help provide personalized experiences for search and merchandising needs. Coveo provides the intelligence layer that enables organizations to deliver modern Ecommerce search, product recommendations, and personalization with relevant content. commercetools’ headless, API-first, multi-tenant SaaS commerce platform is cloud-native and uses microservices. The combination of the Coveo Experience Intelligence Platform and commercetools shopping features leverages modern API and microservices architectures to deliver relevant, contextual experiences powered by data that meet the expectations of modern Ecommerce buyers. Search re-orders products based on real-time customer data, delivers relevant content and integrates with any source of customer data.

https://www.coveo.com/, https://commercetools.com

Luminoso introduces deep learning model for evaluating sentiment at concept level

Luminoso’s new deep learning model understands documents using multiple layers of attention, a mechanism that identifies which words are relevant to get context around a specific concept as expressed by a word or phrase. This model is capable of identifying the author’s sentiment for each individual concept they’ve written about, as opposed to providing an analysis of the overall sentiment of the document.

Using Concept-Level Sentiment, users will be able to:

  • Effectively analyze mixed feedback — Concept-level sentiment analysis is critical for capturing and understanding the voice of the customer (VoC). For example, product reviews rarely contain just one type of feedback, and it’s important to tease apart the good from the bad. Getting a polarity for each of the topics in an open-ended survey response is critical for understanding what works and what doesn’t for your customers.
  • Quickly surface buried feedback — Uncovering negative comments in overwhelmingly positive open-ended survey responses is critical for better understanding customers and employees. For instance, in voice of the employee (VoE) surveys, employee feedback can be overwhelmingly positive and delivered in an upbeat way in an effort to soften criticisms. Concept-Level Sentiment in Luminoso enables users to quickly identify and understand “buried” feedback, such as negative points in an overwhelmingly positive HR survey.
  • Intuitively aggregate concept sentiment across an entire dataset — For instance, after responses to a mobile app market research survey are loaded into Luminoso Daylight, a user can get a distribution of positive, negative, and neutral opinions about every aspect of the mobile experience across all of its mentions in the dataset.
  • Analyze customer and employee feedback across multiple languages — Global organizations often receive customer and employee feedback in multiple languages. With Luminoso, users can analyze the sentiment of concepts, natively in 15 languages.

https://luminoso.com/solutions/concept-level-sentiment

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