Tisane Labs, a supplier of text analytics AI solutions, announced a new feature in Tisane API, already available on Microsoft Azure Marketplace and AppSource. With the new feature, Tisane API now allows tagging and extraction of Wikidata entities, complementing the capabilities provided by Azure Cognitive Services and supporting nearly 30 languages. Users can easily obtain Wikidata IDs from Tisane’s JSON response providing the ability to annotate text with images, GPS coordinates, important dates, 3rd party references, and whatever the ever-growing and open Wikidata database contains. Tisane API runs in the cloud utilizing Azure API Management, with a simple REST interface that can be linked from any popular programming platform today. Tisane Labs provides a range of tailored plans for its clients with the option of a custom installation on-premises and a free plan.
Month: October 2020 (Page 6 of 8)
BMC announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market expertise to provide NLP-based full-context-search knowledge management capabilities. Financial terms of the transaction are not disclosed.
ComAround Knowledge is cloud-based AI knowledge management software specifically designed to optimize self service and support flows, and create excellent agent and customer experiences through a variety of channels. Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. Combined with the BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.
With real-time translation, ComAround Knowledge features full-text search, which interprets a user’s input and language analyzers to capture full context, delivering personalized results. Verified on Knowledge-Centered Service (KCS) v6, a standard for knowledge management methodology, the ComAround Knowledge solution supports translation of more than 100 languages and is currently used by hundreds of organizations worldwide.
Twilio announced it has entered into a definitive agreement to acquire CDP platform vendor Segment for approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. The transaction is expected to close in the fourth quarter of 2020. The businesses that deliver the best customer experiences are the ones that know their customers well and use customer data to provide more relevant interactions. However, wrangling these customer insights is extremely difficult as the information is typically spread across disparate systems and functions throughout an organization. By combining the companies experience in the cloud communication and customer data platform (CDP) spaces, Twilio can now help alleviate this pain for businesses by delivering a single, unified view that helps companies better understand their customers in order to engage more effectively.
https://www.twilio.com/press/releases/twilio-acquire-segment-market-leading-customer-data-platform
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Adobe announced new capabilities to their Intelligent Services with AI throughout organizations to improve customer experience, giving brands access to smarter workflows and real-time scalability.
Content and Commerce AI
Now in beta, Content and Commerce AI helps brands understand context around how the content is performing in market, by delivering insights and guidance on content features such as colors, or subjects. Brands can combine the power of Adobe Experience Manager with Content and Commerce AI to automatically extract keywords and tags from documents and content fragments, as well as label documents and images with custom AI models, a process that previously could take a long time and manual effort. For example, a retailer can automatically label and quantify the color composition of an image, and deliver visually similar product recommendations to customers based on intuitive product features such as shape, design and color, based on customer actions. The use of content intelligence can also be important for B2B businesses. Search based on color metadata or visual similarity can be used by franchisees to optimize their product selections from catalogs.
Customer AI in Real-Time CDP
Adobe’s Real-time CDP bridges marketing and IT, helping brands find meaning in different data sets, from CRM to online analytics to offline point of sale (POS). Available today, brands can leverage Customer AI within Adobe’s Real-time CDP to analyze historical and real-time data to dig deeper and understand the underlying reasons behind customer actions. Customer AI in Real-time CDP will help brands understand and predict customer propensity such as the likelihood to convert or churn along with the reasons behind their actions.
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TransPerfect announced the release of version 2.0 of its StudioNEXT cloud-streaming dubbing and voiceover platform as the company continues to launch products for the audio recording industry. StudioNEXT is part of the company’s MediaNEXT suite of AI-powered tools that automate and simplify workflows for creating and adapting media for audiences in any language using both virtual recording and traditional studio setups. With StudioNEXT 2.0, organizations can:
- Enable voice actors and directors to benefit from cloud-streaming technology to facilitate professional-quality dubbing and voiceover from distributed locations.
- Increase productivity with a redesigned user interface that improves the navigation experience for actors and directors.
- Improve quality with a newly designed rythmo band that gives talent better readability and accessibility by providing customization of viewing preferences for each user.
- Interactively record in a remote environment as voice actors can now review recordings and listen to other character recordings.
- Collaborate from anywhere with integrated video talkback features that give actors, directors, and clients the ability to communicate and offer feedback in real time. Authorized users can securely enter and exit recording sessions from anywhere in the world.
- Utilize multitrack recording with dedicated tracks per character that are now available through the recording session life cycle.
- Synchronize easily with editing and mixing platforms with Advanced Authoring Format (AAF) export to digital audio workstations, including Pro Tools, Logic Pro, and REAPER, while keeping the metadata and supporting time-code information.
- Edit more efficiently with an expanded post-recording suite that now allows trimming, moving, splitting, and snapping audio chunks with minimal clicks.
All upgrades to StudioNEXT are part of TransPerfect’s strategy to promote hybrid models for recording that combine cloud recording from home studios with the company’s global network of owned-and-operated studios for recording, editing, and mixing. The combination of these services gives clients the options and flexibility to meet timing and budgetary requirements.
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Cloudflare, Inc. released Cloudflare One, a comprehensive, cloud-based network-as-a-service solution for your workforce. Now businesses can protect their workforce in a flexible and scalable way, without compromising security as distributed teams work from multiple devices and personal networks.
Companies have traditionally used a castle-and-moat approach to security, creating a barrier between the enterprise network and external threats. Now that applications have moved to the cloud, and more employees have moved outside of the office, that model is broken. Today’s new landscape calls for a Zero Trust approach, where organizations do not automatically trust any requests to corporate data or resources, and instead, verify every attempt to connect to corporate systems before allowing them access.
Cloudflare One gives businesses multiple on-ramps to the public Internet from offices, to data centers, to employees in-the-field, and connects traffic to Cloudflare’s comprehensive Zero Trust solution. This unified solution enables fast and safe connections to workplace applications, allows teams to use an app without exposing it to the public Internet, makes personal devices safe for business use, and works in any environment with any cloud provider.
Cloudflare One provides a unified set of tools for a Zero Trust solution, giving organizations a one-stop-shop to do things like:
- Secure every connection: Remote employees can get the same protection they’d expect from a corporate firewall no matter where they are working from.
- Protect against Zero-Day attacks: Cloudflare’s remote browser isolation technology creates a gap between a user’s browser and endpoint, protecting devices and networks from exploits and attacks.
- Integrate with the security solutions you’re using: Cloudflare connects with identity platforms like Okta, Onelogin, and Ping Identity, and endpoint protection platforms like CrowdStrike, VMware Carbon Black, Tanium, and SentinelOne to verify identity and assess device health before granting access to applications.
- Monitor and manage your network with a single pane of glass: With Cloudflare’s firewall features, businesses get a comprehensive view of all data flows globally, across data centers, branch offices, clouds, and endpoints and can mitigate intrusions and threats across the entire network.
https://blog.cloudflare.com/introducing-cloudflare-one/
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Infosys announced a definitive agreement to acquire Blue Acorn iCi, Adobe Platinum partner in the US, focused on digital customer experience, commerce and analytics. Blue Acorn iCi brings to Infosys cross-technology capabilities through the convergence of customer experience, digital commerce, analytics, and experience driven commerce services. With services that include strategy, analytics, design, and engineering, Blue Acorn iCi serves global brands across industries from Media, Consumer Goods & Retail, to Financial Services, Manufacturing and Technology. Together with Infosys’ earlier acquisition of WONGDOODY that offers creative and marketing services, BlueAcorn iCi brings complimentary capabilities to help global CMOs and businesses thrive in a digital commerce world. This acquisition deepens Infosys’ capabilities in the Adobe, Magento, Salesforce Commerce and Shopify ecosystems. The acquisition is expected to close during the third quarter of fiscal 2021, subject to customary closing conditions.
Vector Capital, a private equity firm, announced it has entered into a definitive agreement to acquire MarkLogic Corporation, a provider of enterprise data integration and data management solutions. MarkLogic’s technology simplifies the integration of enterprise data across silos to provide. MarkLogic Data Hub Service is a managed cloud data platform that is able to assemble raw data, index it in real time for semantic search, and provide the ability to securely run operational and analytical applications. Over 2,500 customers including government agencies, financial services firms, insurance companies, manufacturing businesses, media companies, healthcare providers, and others utilize MarkLogic as a solution to simplify data integration. The proposed transaction is subject to customary closing conditions and is expected to close in the fourth quarter of 2020.
https://www.marklogic.com, https://www.vectorcapital.com
