With more than 20 years’ industry experience in the Artificial Intelligence market, Expert System has rebranded to become expert.ai. This effort highlights the company’s vision to redefine what is possible in extracting value from language to make the most of information. As the AI market evolves, there is a growing demand from organizations to easily transform their information into knowledge and insight for better decision making with speed and accuracy. As part of this go to market transition, expert.ai is introducing a new logo, new corporate image and new website. The rebrand follows the rollout of the company’s 2020-2024 strategic plan which aims to accelerate global growth and capitalize on the flourishing artificial intelligence market and a newly released cloud-based Natural Language API.
Category: Content management & strategy (Page 68 of 468)
This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.
Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.
Content strategy topics include information architecture, content and information models, content globalization, and localization.
For some historical perspective see:
https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/
Altova announced the release of Altova ContractManager, a customizable, cloud-based contract management app. Whether your firm manages tens, hundreds, or thousands of contracts, Altova ContractManager makes it easy and secure to store, manage, and search for your contracts. This new solution provides complete contract lifecycle management with templates for documenting contract details, built in reminders, audit log and change tracking, and much more. The solution provides:
- Centralized contract management
- Secure file storage for all your contracts
- Granular role and group-based permissions to control access to confidential information
- Automatic reminders for important review dates and deadlines
- Search tools to find contract documents and details instantly
- Full audit log and change tracking
- Options to customize the app as little or as much as required:
- Change the hierarchy of containers in the database
- Add, change, or delete any fields, forms, and database structure – even if records already exist in the database
- Select from different themes to configure your display colors and font size
- Affordable monthly or annual pricing options
Pricing starts at $299 per user per year, or just under $25 per month when paid annually. Monthly subscriptions will also be available at $29 per month. Users can start the purchasing process by clicking Manage Subscription in the Altova Cloud. A free 30-day evaluation subscription for Altova ContractManager is easy to request in seconds by creating an account without needing to download software or enter a license. No credit card is needed and users can get started with ContractManager right away.
DataStax announced the DataStax Fast 100 program to quickly align Apache Cassandra experts to enterprise projects. Cassandra is an open-source, NoSQL database. The partners currently on-board, with more to come, include: Deloitte, Expero Inc, and Anant Corporation. The program enables swift enablement for partners with consultants certified and ready to deliver on Cassandra engagements within 30-days.
Practitioners cite a lack of skilled staff as the top obstacle to Cassandra adoption. When asked what it would take for practitioners to use Cassandra for more applications and features in production, they said “easier to migrate” and “easier to integrate.” The DataStax Fast 100 aligns prequalified partners to enterprises to help ensure their success. The program will help enterprises with business modernization, technical migrations, cloud-native data platforms, and various mission-critical use cases.
Alfresco Software, an open source, content management platform and solutions provider, announced the availability of Alfresco Process Automation, an offering that enables organizations to build content-centric process applications in the Cloud. Alfresco Process Automation is a core part of Alfresco’s Digital Business Platform as a Service (DBPaaS). Business applications are often built for a specific need or to solve a discrete task, however these applications can create silos of important information that ultimately become barriers to change, obstructing innovation and organizational growth. Alfresco Process Automation enables the building of content-centric applications that enable teams to work more effectively together, share important information, improve knowledge, better manage collaborative processes and projects, and respond to opportunities.
As part of Alfresco’s DBPaaS, Alfresco Process Automation offers organizations open, secure content services coupled with governance services leverages a range of Cloud native capabilities such as AI, ML, recognition & business Intelligence services. It provides auditable and compliant visibility of content throughout workflows from creation to policy-controlled destruction.
Colligo announced the launch of Colligo Content Manager for Microsoft 365, expanding the email capture and SharePoint collaboration capabilities it delivers to organizations using Microsoft 365 Outlook and SharePoint Online. When organizations combine Email Manager and Content Manager for Microsoft 365, the add-ins enable workers to achieve more productivity from Outlook: filing emails and attachments to SharePoint Online from their inbox including on mobile devices, and browsing and sharing any SharePoint file for collaboration.
Colligo’s Email Manager and Content Manager add-ins work in conjunction with Colligo Cloud Admin Console, the Azure-based administration and configuration platform that enables administrators to add-in users, deploy policies, ensure compliance and report analytics. Once Colligo Microsoft 365 solutions are deployed, users will see the same interface wherever they access Outlook online. The new Colligo Email Manager and Content Manager for Microsoft 365 solutions are available for customers to trial today.
Serviceaide announced Luma 2.5. Luma Knowledge is integral to Luma Virtual Agent 2.5. Luma 2.5 leverages knowledge and information by unifying Serviceaide’s AI-powered virtual agent with an enterprise knowledge repository, the Luma Enterprise Knowledge Hub. The combination accelerates and elevates the self-service experience.
The Luma Virtual Agent leverages natural language processing and machine learning to create a conversational interface via voice, email, chat and other channels that understands and proactively guides users to the answers they seek or fulfills their requests through automated services. Luma’s automation and workflow engine can automate a wide range of IT and Enterprise Service Management tasks as diverse as provisioning a virtual machine, onboarding new employees, and handling facilities requests and HR changes. Among the knowledge-centered capabilities of the Luma Virtual Agent 2.5:
- Serves up knowledge by forging an understanding between the data and the end requester.
- Differentiates between user needs by disambiguating requests for service and knowledge and delivering the information or services that best fits the request. This can be done by exploring knowledge articles or reviewing actionable skills.
- Closes the loop by leveraging machine learning to continuously improve knowledge delivery by providing feedback from its usefulness back into the knowledge base
- Provides better answers by offering contextual suggestions for new content and more effective/timely responses.
- Builds Knowledge by gathering existing knowledge, highlighting gaps, and spotlighting where knowledge needs to be created or improved.
HubSpot introduced new features and updates to help businesses meet the challenges brought on by the COVID-19 crisis and seize new opportunities in the post-pandemic world. The additions include an enterprise sales CRM, a scalable contacts pricing model, expanded personalization functionality, and more — giving companies greater ability to unify their marketing, sales, and service efforts and build a delightful customer experience. Today’s announcements include:
- Sales Hub Enterprise — an enterprise sales CRM with custom objects, advanced permissions, and sophisticated reporting, as well as enhanced sales acceleration tools and configure-price-quote functionality.
- Scalable pricing — a new pricing model that enables companies to only pay for the contacts they actively market to.
- Upgrades to Marketing Hub, including advanced personalization tools, a new report builder, and custom objects.
- Service Hub enhancements, such as logged-in visitor identification, help desk automation, and team management functionality, in addition to a multi-language knowledge base.
- Improvements to the HubSpot ecosystem, including a redesigned Solutions Directory and new remote work integrations in the App Marketplace.
To learn more about the product announcements HubSpot made at INBOUND, please visit:
Enterprise SaaS solutions provider Wedia launched the Wedia Content Picker, a universal connector for its Digital Asset Management (DAM) solution. Customers can now access media from their DAM directly from within modern workplace solutions. In our omnichannel environment, brands need to constantly create, update and personalize content for their prospects and customers. A DAM solution helps them find and share marketing and brand assets with the various stakeholders involved in the creation of this content. The Wedia Content Picker connects customers’ DAMs with their app ecosystem to accelerate productivity and drive more value from their digital assets. The connector integrates the Wedia DAM with everyday marketing tools: Microsoft Office suite, Adobe Creative Suite, CMS and Social Media Management Systems etc. Collaborators within an organization can now quickly access approved assets regardless of the application they are working in.
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