Zendesk, Inc. announced the general availability of a comprehensive messaging solution as part of the new Zendesk Suite. The new package brings together all Zendesk’s service capabilities, including messaging, into an offering that brings more simplicity to the enterprise. Zendesk’s messaging tools are designed to give businesses the ability to have continuous, convenient, and personalized conversations whether customers want to text, chat on their computer, reach out over WhatsApp, and more, for a better customer experience. Companies can now provide connected conversational experiences across web, mobile, and social channels that work out-of-the-box with built in automation and the ability to scale to support modern enterprise needs. Zendesk’s messaging solution also offers proactive notifications, enabling specialized third-party bots, and allowing customers to transact directly within the conversation when browsing products, reserving seats, or making payments. As part of the new Zendesk Suite, Zendesk also packaged all its service capabilities into one solution with five new plans to meet a variety of business needs.
Year: 2021 (Page 41 of 44)
Alchemy Software Development, provider of visual software localization solutions and a division of TransPerfect, marks its 20th anniversary with the release of Alchemy Catalyst 2021, the latest iteration of its enterprise translation platform. Already recognized for its support of software formats in the industry, Alchemy Catalyst 2021 adds several features and capabilities for translators to streamline the localization process.
Alchemy Software Development’s Catalyst platform offers software localization solutions for multinational organizations looking to expand applications into new markets. Visual reporting tools help accelerate the localization process, while advanced translation memory technology increases overall translation accuracy and reduces implementation costs and timelines. With faster performance as a core design goal for this release, Alchemy Catalyst 2021 includes:
- A new Project Manager feature, which allows the user to see statistics for multiple translation tool kits without opening them
- The ability to sort and filter validation errors with the Validation Expert tool
- Support for native RoboHelp and EPUB formats, adding to Catalyst’s existing native support for MadCap project files
https://www.alchemysoftware.com/products/alchemy_catalyst.html
M-Files Corporation announced a new Web Client. Optimized for daily use, the new Web Client offers a simplified user interface that helps customers more easily adopt the M-Files solution. The Web Client brings a consumer-like experience to the daily work of ECM users, helping deliver new efficiencies in their information management operations. The Web Client integrates with Microsoft Office for creating and editing documents, and offers an intuitive approach for archiving documents, tagging documents with metadata, or sharing documents with colleagues. The improved search functionality with more search options and a fast search experience helps users find what they need faster, more accurately, and more easily than before. With the launch of its new web experience, spanning from the new web client and a broad set of integrations for widespread platforms such as Microsoft 365, SharePoint and Teams, Google Workspace, and Salesforce, users now can individually choose their preferred day-to-day working environment and take advantage of the benefits that M-Files offers, such as auto-classification and smart metadata.
X1, provider of remote preservation and collection software, announced the extension of its X1 Enterprise Platform to include preserving and collecting data from network file shares and cloud storage platforms Dropbox and OneDrive. These new capabilities allow X1 Enterprise to remotely capture not just laptop and desktop data for Mac and Windows, as well as Office365 and Exchange, but cloud and on-premise file share data as part of any legal proceeding or investigation. Dropbox and OneDrive have become key repositories of Electronically Stored Information (ESI) required to be preserved and collected for legal proceedings and investigations. Collecting ESI from any of these sources has been a major challenge for corporations and their outside counsel and service providers.
X1’s index and search in-place technology allows organizations to remotely process their distributed data in place, in parallel on each machine, without the need to wildly overcollect by forensically imaging the data which must then be taken back to a central location for processing. This streamlined workflow enables X1 to address multiple file servers at once up to hundreds of terabytes in size.
Khoros, a provider of digital-first customer engagement software, announced that it has acquired Flow.ai, a conversational AI platform for designing and managing chatbots. Adding Flow.ai’s technology advances Khoros’ conversational AI and machine learning (ML) capabilities, data science expertise, and reflects the Company’s continued investment in the automation framework that powers Khoros’ customer engagement platform. Khoros currently offers its customer-facing chatbot, Khoros Bot, as a fully developed, ready-to-use service that easily integrates with its digital customer care solution, Khoros Care. With Flow.ai, Khoros will extend the AI/ML capabilities available to brands for greater self-service and operational agility.
With the open APIs available in Khoros’ automation framework, the Company remains “bot agnostic” and will continue to enable brands to integrate with any third-party bot provider. The Company also offers expert guidance on bot strategy through Khoros’ Strategic Services team, who can help brands identify the steps in the customer journey that are best suited for automation and how to maximize the satisfaction and ROI of those experiences.
https://khoros.com/platform/ai-ml, https://flow.ai
Related articles:
Xerox Holdings Corporation expanded its growing software portfolio with the acquisition of CareAR, an augmented reality support platform company that provides real-time access to expertise for customers, employees, and field workers. With CareAR software, remote agents and experts can virtually see the situation and visually guide a solution using a suite of augmented reality tools via desktop, mobile, and smart glass devices, as if they were in-person. Many field service on-site calls require remote expert assistance to resolve issues but cannot effectively communicate the context of the situation. This causes delays, creating negative customer perception while risking loyalty and retention. CareAR is the latest addition to a series of solutions Xerox has launched to provide digital transformation tools to customers. These include automation and centralization solutions like DocuShare, a content management platform providing tools to automate processes and support cloud-enabled digital transformation; and XMPie, a flexible technology that allows customization and personalization of assets across customer touchpoints, both online and offline, for full marketing campaign integration.
SOCi, an all-in-one marketing platform built for multi-location marketers, announced the availability of its new listening solution in its localized marketing stack. In today’s digital and local landscape, conversations are happening across hundreds or thousands of national and local digital pages. SOCi Listening enables multi-location marketers and local managers alike to surface and manage these conversations, discover user-generated content, identify social selling opportunities, monitor competitive insights, and deliver a positive customer care experience at every location. Most brand conversations are not directed at the business or even happening on the business’s page. Whether the conversation is a positive one that could benefit the local business, or a negative one that could go viral and impact the entire brand, each conversation carries the potential to affect business. Yet most brands, especially at the local level, lack the visibility into these conversations and with it, the ability to engage consumers and customers at scale when it means the most.
Episerver announced it has rebranded to Optimizely, following its acquisition of the business last year. Rooted in a heritage as a customer-centric digital experience platform (DXP), the new brand reflects the innovation potential of digital experiences with a data-driven, digital-first approach to empower people to unlock digital potential to create and optimize excellent experiences. Optimizely now offers a stronger combination of user and site level data, tied with omni-channel experimentation insights, giving marketers, merchandisers and developers advanced analytics to understand what is happening in each experience as well as how to continually optimize it. Also announced, Optimizely is launching Optimization-as-a-Service. This new offering combines targeting, testing and recommendations, bringing together the solutions from Optimizely Web and Episerver Content Recommendations. Partners like Perficient, Rightpoint and Kin + Carta are expanding their practices to offer optimization. Over the course of 2021 Optimizely will launch content-as-as-service, a headless DXP with authoring and editing capabilities.
https://www.episerver.com/company/press-room/episerver-reintroduces-itself-as-optimizely
