Language I/O released its multilingual chatbot for Salesforce. Customers expect immediate responses from businesses when they are searching for help with an issue, and 64% of customers expect 24-hour customer service support to be available. The challenge comes in meeting those customers in their native language, so effective problem solving and direction is provided. In the US alone, approximately 13% (50 million people) of consumers are not native English speakers. Messages passed to chatbots, as with live chat, are often not written out in complete sentences with proper grammar. Customers are more conversational, the way people actually speak to each other in real life. The challenge of multilingual translation for chatbots, that Language I/O solves, is processing all the messy user generated content (UCG) including jargon, misspellings, acronyms, product names, etc.
Category: Content creation and design (Page 37 of 72)
Technologies and strategies for authoring and editing, including word processors, structured editors, web and page layout and formatting, content conversion and migration, multichannel content, structured and unstructured data integration, and metadata creation.
TeamViewer, a provider of remote connectivity and workplace digitalization solutions, announced a partnership with SAP. The companies are joining forces to drive the digital transformation of workplaces and processes in industrial environments. The partnership will help to better address the fast growing need of customers for enhanced, outcome-based services. It includes a technical integration of TeamViewer Frontline, an Augmented Reality (AR) based workflow and remote support suite for deskless workers, into SAP’s solutions for asset and service management as well as a joint go-to-market strategy with TeamViewer joining SAP’s partner program.
First joint use cases of the partnership will include remote AR-based, fast, and precise troubleshooting for maintenance and repair scenarios at SAP customers in industrial machinery and component manufacturing. Running on wearables like smart glasses, TeamViewer Frontline and its dedicated AR-based remote assistance solution allows remote experts to guide on-site workers in real time through complex processes without having to travel. The integration will help to ensure full auditability as all actions will be logged in the SAP software system automatically. These first use cases will be part of all worldwide go-to-market activities within the partnership.
Jorsek Inc., an SaaS provider of component content management systems (CCMS) to enterprises, announced enhancements to the easyDITA platform. These features improve both the consistency of content creation as well as the delivery of a personalized digital customer experience. easyDITA is a content management ecosystem to optimize the creation, control, and deployment of knowledge, product, and reference content for companies with sophisticated products and services, global audiences or complex regulatory compliance requirements.
The latest version of easyDITA also expands the deployment capabilities by including a new integration with Docusaurus, an open source framework for building simple websites, originally developed by Facebook. Users who need to publish content to a simple, out-of-the-box static site (1,500 topics or fewer), can now integrate with Docusaurus Static Site Generator and their preferred hosting vendors for quick documentation site deployment.
easyDITA includes expanded support for Schematron, an automated way to validate information architecture. easyDITA’s Schematron implementation will automatically check rules relating to structure and business to help you adhere to content quality rules without needing to purchase and integrate an additional tool with your authoring system. Schematron works in the background as writers create content, and prompts them with a notification if they deviate from rules. easyDITA’s XML authoring engine can now be enabled with full Schematron support.
Speech Processing Solutions announced the latest innovation to their web-based dictation and transcription solution, Philips SpeechLive. With the new desktop app for Windows, users can now dictate directly into any third-party applications including productivity applications Microsoft Word, Outlook or CRM software, to meet the increasing demand for efficient voice recognition and document creation processes within organizations. The new SpeechLive desktop app allows for a more user-friendly and convenient speech-to-text workflow, which saves the customer more time and avoids unnecessary errors which can be made by copying and pasting pieces of text from a different window. Philips SpeechLive now also comes with a new dedicated mobile app, which allows users to be productive on the go. The app rounds up the company’s software portfolio, allowing SpeechLive customers to turn their voice into text from anywhere, anytime.
Amplitude, a Digital Optimization System, introduced Amplitude Experiment, an experimentation solution combining customer behavior and product analytics. Amplitude Experiment provides organizations an end-to-end experimentation and delivery workflow that integrates customer data into every step from generating a hypothesis to targeting users to measuring results. Organizations can run higher impact A/B tests and remotely configure experiences for key segments.
Organizations can get stuck in low-value activities that don’t drive growth, like testing small tweaks to copy and color changes or using basic on/off toggling to manage new feature release risk, or they waste resources and time on experiments that are doomed to fail, like starting from a weak hypothesis or not being able to reach the right segments. The Behavioral Graph and Amplitude’s Digital Optimization System, Amplitude Experiment addresses these challenges by resolving the underlying issues of experiment design, targeting, identity resolution and analysis. With the Amplitude Experiment solution, organizations have a complete learning and growth loop from insight to action to testing and delivery in a single system.
- Amplitude Analytics identifies problems, uncovers opportunities, and measures impact.
- Amplitude Recommend matches the right messages, content, and items to each individual user.
- Amplitude Experiment tests bets and serves the best experience to customers.
RWS, provider of technology-enabled language, content management, and intellectual property services, announced the return of Language Weaver, a pioneering brand in automatic language translation. Language Weaver, which combines RWS’s linguistic expertise with SDL’s and Iconic’s technologies, will now represent RWS’s machine translation platform.
Founded in 2002 Language Weaver commercialized new approaches to automatic language translation based on machine learning. Acquired by SDL in 2010, the Language Weaver brand was retired in 2015 and renamed SDL Machine Translation. The technology, through continual investment, evolved from statistical machine translation to neural machine translation, capable of instantly translating content across 2,700 language combinations. RWS acquired SDL in 2020, and is now bringing back the Language Weaver brand.
Building machine translation (MT) models has traditionally required specialists. The Language Weaver platform allows anyone to provide real-time feedback on translations and fine-tune generic language models. Behind the scenes the platform also constantly looks for ways to improve the quality of translations. The technology benefits any business or industry dealing with large volumes of multilingual content. Language Weaver can be integrated with any software or platform, from Microsoft Office, to chatbots and eCommerce platforms.
https://www.rws.com/language-weaver/
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Kofax, a supplier of Intelligent Automation software for digital workflow transformation, announced the latest release of its Intelligent Automation Platform. Kofax TotalAgility, the workflow orchestration engine within the company’s Intelligent Automation Platform, has been enhanced with 50 new low-code, document intelligence, process orchestration and connected systems capabilities.
- Faster development of automation workflows. A new user experience extends low-code to more business users by empowering citizen developers and analysts to easily setup complex workflows. An enhanced business rules engine allows analysts to execute decision strategies by using visual condition rules and setting up custom services without needing to code.
- Expanded low-code support for cognitive capture. Nearly 90 percent of data generated today is unstructured. Kofax’s cognitive capture functionality enables professional developers to build advanced AI and Capture models, allowing them to train the system and effectively incorporate document intelligence.
- One-click document classification. Kofax TotalAgility enables citizen developers and business analysts to enhance advanced document classification models, empowering them to rapidly and visually train, identify and classify documents.
- Additional low-code integration options. Simplified integrations include new support for OpenAPI and grouping of data, enabling data models to be defined manually or using simple JavaScript Object Notation (JSON). Enhanced support for industry-standard OAuth 2.0 provides greater authorization and authentication options.
https://www.kofax.com/products/totalagility/release-highlights
Studio Network Solutions (SNS), provider of workflow storage servers for professional media teams, announced that their easy-to-use ShareBrowser media asset management (MAM) software is now available as a workflow integration plugin for DaVinci Resolve Studio video editing software by Blackmagic Design. The new workflow integration provides access to the ShareBrowser MAM system from directly inside of DaVinci Resolve, allowing video editors to search, tag, preview, comment, and import media without leaving the Resolve video editing workspace. The ShareBrowser workflow integration plugin for Resolve is available to EVO users working in DaVinci Resolve Studio 17 or later. Both ShareBrowser and its integrated DaVinci Resolve plugin come included with EVO video editing servers at no additional cost.
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