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Category: Collaboration and workplace (Page 11 of 95)

This category is focused on enterprise / workplace collaboration tools and strategies, including office suites, intranets, knowledge management, and enterprise adoption of social networking tools and approaches.

ServiceNow expands Microsoft partnership with new collaborative app in Teams

ServiceNow announced an expanded strategic partnership with Microsoft to empower employees as they to navigate new ways of working. As part of ServiceNow’s Now Platform Rome release, the company introduced a collaborative app for its Employee Center that integrates with Microsoft Teams for streamlined employee experiences in hybrid work environments. The companies also announced expanded investments in co-innovation and go-to-market efforts.

ServiceNow’s new Employee Center is a collaborative app that can be embedded directly into Teams. Collaborative apps are a new class of Teams apps that surface in rich ways across chat, channels, and meetings. Employee Center provides employees a single, unified portal to find information, get help across departments – including IT, HR, facilities, procurement, and legal – and request the services they need. Through the Teams app, employees can access the portal directly in the flow of their work.

ServiceNow has adopted Microsoft Teams for chat, meetings, and collaboration with full deployment across its 15,000 global employees targeted for the end of September 2021. Microsoft is already using ServiceNow IT Service Management (ITSM) and ServiceNow Virtual Agent integrated with Teams to streamline workflows across its enterprise, resolve IT incidents as well as employees’ IT issues and questions faster.

https://www.servicenow.com/company/media/press-room/now-platform-rome-release-hybrid-work.html

DataRobot launches DataRobot AI Cloud

DataRobot unveiled DataRobot AI Cloud, a unified environment that serves as a single platform to accelerate delivery of AI to production. DataRobot also announced new features and capabilities for DataRobot AI Cloud to enhance operations in production and build AI-powered applications.

The platform brings together disparate data and users, spanning expert data scientists to IT operators to business analysts, through enhanced collaboration and continuous optimization across the entire AI lifecycle. Built as a multi-cloud platform, DataRobot AI Cloud enables organizations to run on any combination of public clouds, data centers, or at the edge, with governance. The launch includes new features and capabilities to manage AI in production and enable AI-driven decisions across all lines of business in a single platform:

  • Decision Intelligence to make AI accessible to front-line decision makers, including pre-built use case solutions accelerators to quickly get started with the most popular AI use cases, and new capabilities to automate and scale predictions with Decision Intelligence Flows
  • New tools for code-first data science experts, including Composable ML, enhanced cloud-hosted notebooks, and code-centric data pipelines
  • Continuous AI and bias monitoring for ML operators to optimize model performance after deployment and help ensure fair and unbiased models in production.

https://www.datarobot.com/news/press/datarobot-propels-intelligent-business-forward-with-launch-of-datarobot-ai-cloud/

Acquia to acquire Widen

Acquia announced that it has agreed to acquire Widen, a cloud-native maker of digital asset management (DAM) and product information management (PIM) software. Widen unites digital assets such as rich media, product information and marketing copy in a single workflow and provides an intuitive interface to democratize access for marketers to all of a brand’s resources. By providing a foundation for collaboration, coordination and control of the full digital content lifecycle, Widen will enable marketers and website builders to create richer and more distinctive customer experiences using Acquia Open Digital Experience Platform (DXP).

Widen solutions simplify how marketers create, review, manage, distribute and analyze content across the content lifecycle. Its design and architecture make it able to support complex marketing workflows and enterprise DXP requirements. These encompass use cases that go beyond managing creative assets to include storing unstructured data such as legal documents, insurance claims and contact lists. The marketing-friendly Widen PIM solution brings product data from creators to customers, centralizing it for syndication across websites, catalogs and ecommerce channels. Widen will be available as part of Acquia Open DXP or as a standalone offering.

https://www.acquia.comhttps://www.widen.com

Google Workspace updates to improve hybrid work

Google announced advancements for hybrid work with a single connected experience in Google Workspace, helping employees to collaborate equally regardless of location, device preference, role or language. These advancements include the rollout of spaces in Chat, along with new meeting enhancements and conferencing hardware to help organizations bridge the gaps as they navigate new hybrid work environments.

Spaces are the central place for team collaboration in Google Workspace and spaces are now live for all users. Spaces are unique in that they are tightly integrated with Google Workspace tools like Calendar, Drive, Docs, Sheets, Slides, Meet, and Tasks, providing a way for people to engage in topic-based discussions, share knowledge and ideas, move projects forward and build communities and team culture. With spaces, it’s easy for users to see the full history, context and content of conversations, so everyone can follow along and jump in to contribute at any time. 

Google also announced an expanded Google Meet hardware portfolio, equipped with two new all-in-one video conferencing devices, third-party Meet-certified devices, and interoperability with Webex by Cisco.

https://cloud.google.com/blog/products/workspace/enabling-hybrid-work-with-google-workspace

Zendesk acquires Cleverly

Zendesk announced that Cleverly is joining the Zendesk team. Cleverly provides AI-powered solutions with insight-driven automation that makes support teams more productive. Zendesk will integrate Cleverly’s technology across their platform, enhancing the Zendesk AI solutions already enabling teams to automate more of their processes, reduce costs, and keep up with customer demand. Cleverly and Zendesk share a vision of democratizing AI, and creating practical applications that make it possible for businesses to get started with AI right out of the box, without a team of data scientists required.

While Zendesk has invested in AI to help customers achieve better, faster, and more reliable customer service, we believe there is still so much untapped potential. AI-enabled capabilities help businesses automate the conversations they have with customers, boost agent productivity, and increase operational efficiency with features like Answer Bot, macro suggestions, and Content Cues. With Cleverly, we will deliver a range of capabilities that automate key insights, further reduce manual tasks and improve workflows, and overall lead to happier, more productive support teams.

https://www.zendesk.com/blog/zendesk-welcomes-cleverly/ ▪︎ https://www.cleverly.ai

Wondershare releases EdrawMind Version 9.0

Wondershare EdrawMind has released version 9.0 of its multifunctional collaborative mind mapping and brainstorming tool, which brings a new UI, and advanced features such as outline mode and branch-free positioning. EdrawMind version 9.0 includes:

  • Improved UI and New Free Diagrams 
    The UI now hides layouts that are not used and provides quick access to an extensive mind map gallery. Users can access the online mind mapping examples gallery of over 3000 mind maps shared by users. Free account users can now access fishbone and timeline diagrams.
  • Outline Mode 
    The new version offers an outline mode that can instantly turn mind maps into editable outlines. Users can add pictures, tables, attachments, comments, and hyperlinks to their outlines, and it is easier to make notes.
  • Branch Free Positioning 
    For creating mind maps without restrictions. Users can drag out any branch and extend it however they like to create mind maps.
  • New Saving Mechanism 
    Wondershare EdrawMind has improved its mechanism to save projects and files. This is the foundation for an upcoming update with a tool that will provide real-time collaboration for EdrawMind projects.

The product is available for Windows, Mac, Linux, iOS, Android, and Web; pricing starts from 59€ for annual plans.

http://www.wondershare.com/fr/

Qumu adds on-demand transcriptions and AI-powered captions

Qumu Corporation, a provider of cloud-based enterprise video technology, announced the availability of on-demand video transcriptions, as well as AI-enabled, automatic captioning for on-demand video on the Qumu platform.

With asynchronous video transcriptions, users can now easily review video content, speeding knowledge transfer, and helping drive relevant content to the right audiences. The transcriptions make it easy to skim videos for key details, and aid in efforts such as note-taking and preparing for meetings, enabling viewers to review content faster, or to review specific aspects of a video. Transcriptions can also extend the longevity, accessibility and value of videos, and can aid in regulatory compliance, such as meeting transcript requirements for earnings calls.

Qumu also added the option of Qumu-powered automatic captions for on-demand video, backed by AI, building off the live caption feature announced earlier this year. Users can now leverage the same Qumu captioning service used for live videos, without the need to upgrade services.

https://qumu.com/

Otter.ai launches Otter Assistant for Microsoft Teams, Google Meet, and Cisco Webex

Otter.ai announced the launch of Otter Assistant for Microsoft Teams, Google Meet, and Cisco Webex for Otter Business Plan users. After an initial one-time user permission, Otter Assistant automatically joins calendared meetings to record, take notes, and share transcripts with meeting participants so users can focus on collaborating and connecting in meetings knowing Otter is automatically transcribing it, or they can skip meetings altogether and catch up on notes afterward.

Otter Assistant does not require a complicated setup process, seamlessly integrating with the user’s calendar so that it joins meetings on time even if you’re running late or can’t make the meeting. During the meeting, it will generate real-time, secure, shareable, and searchable notes and audio recordings with industry-leading accuracy. Users can highlight, add images, comments or questions, search by keywords or name, and review the transcript and audio during and after the meeting, empowering professionals to be more productive and engaged in meetings without the stress of trying to accurately capture and document information.

Users can access all of their notes, regardless of video conferencing platform, through Otter.ai’s web app or mobile apps on iOS and Android. Otter Business starts at $20 per user per month

https://otter.ai

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