Curated for content, computing, and digital experience professionals

Day: October 28, 2020

CyberLancers announces partnership with Progress

CyberLancers announced they have partnered with Progress to help promote and develop websites using the digital experience platform, Progress Sitefinity. CyberLancers’ team of developers have worked with the Sitefinity platform for over a decade and this partnership will allow CyberLancers to use their knowledge in helping other companies make the switch to Sitefinity. Progress recently made platform enhancements delivering a technical preview of .NET Core and headless content management. This will allow organizations using Sitefinity to enhance their site performance as well as accelerate front-end content development. Progress Sitefinity is a cloud-enabled digital experience platform for developers and marketers to leverage content management and data-driven insights to deliver, optimize and scale personalized omnichannel user experiences.

https://www.cyberlancers.com/, https://www.progress.com/sitefinity-cms

SurveySparrow launches Microsoft Teams integration

The conversational experience platform, SurveySparrow, announced their new integration with Microsoft Teams. The integration facilitates Teams users to send surveys, collect feedback, resolve customer queries, host customer forums, conduct standups and access survey reports via Teams. From conducting regular employee pulse surveys to weekly reflections and daily scrum, the users of SurveySparrow can now simply log in to their account and do all this within Teams. The integration helps to simplify employee feedback & engagement programs, automate actions, establish customer forums, and improve ticket resolutions in your businesses. Whether your company is partially or fully remote, SurveySparrow – Teams integration lets you build a shared understanding of key data with your colleagues. You get to design a workflow and assign actions to each response. The real-time notification helps ensure you never miss a response & the reports help identify patterns in employee behavior or performance and thus alerts you to step in for fixes.

https://surveysparrow.com

Verint and Avaya expand partnership to support AI-Based knowledge management

Verint Systems Inc. announced an expanded partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. With this technology integration, enterprises can assist employees with zero-click knowledge on their desktop, to provide instant, accurate and contextual advice to help ensure customer success, fuel agent performance, and maximize employee productivity. Verint Knowledge Management uses artificial intelligence (AI) infused search technology to create a more automated and natural way to connect people to knowledge. The solution works out of the box. Avaya currently incorporates a broad set of Verint solutions on-premise and in the cloud, including recently added Verint SaaS solutions for Engagement Management, Adaptive Fraud and Experience Management.

https://www.avaya.com/en/, https://www.verint.com

Expert.ai expands upon cloud offering

Expert.ai announced and will be presenting an enhanced release of its cloud-based Natural Language API today at API World. The new expert.ai NL API features include:

  • Relation extraction to express the connection and accurately answer questions like: “who did what when?”, and “what caused what to whom?”
  • Sentiment analysis considering the intrinsic positivity or negativity of the concepts expressed in text, based on the words used (polarity) and how relevant we judge them (intensity)
  • A new geographic taxonomy to identify and disambiguate countries and some other administrative divisions (e.g., San Jose, CA, USA vs. San Jose, Costa Rica)

Learn more about expert.ai NL API, now available for free testing, visit and sign up to start developing intelligent applications today.

https://developer.expert.ai, https://expert.ai, https://apiworld.co/

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