Curated for content, computing, and digital experience professionals

Category: Content management & strategy (Page 9 of 468)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Join Bluesky today (bye, invites!)

Via the Bluesky Blog…

Bluesky is building an open social network where anyone can contribute, while still providing an easy-to-use experience for users. For the past year, we used invite codes to help us manage growth while we built features like moderation tooling, custom feeds, and more. Now, we’re ready for anyone to join.

To mark the occasion, we teamed up with Davis Bickford, an artist on the network, to share why we’re excited about Bluesky. And if deep dives are more your style, we worked with Martin Kleppman, author of Designing Data-Intensive Applications and technical advisor to Bluesky, to write a paper that goes into more detail about the technical underpinnings of Bluesky.

In the coming weeks, we’re excited to release the labeling services which will allow users to stack more options on top of their existing moderation preferences. This will allow other organizations and people to run their own moderation services that can account for industry-specific knowledge or specific cultural norms, among other preferences.

When you log in to Bluesky, it might look and feel familiar — the user experience should be straightforward. But under the hood, we’ve designed the app in a way that puts control back in your hands. Here, your experience online isn’t controlled by a single company.

This month, we’ll be rolling out an experimental early version of “federation,” or the feature that makes the network so open and customizable.

https://bsky.social/about/blog/02-06-2024-join-bluesky

Franz announces Gruff 9

Franz Inc., an early innovator in Artificial Intelligence (AI) and supplier of knowledge graph technology for Neuro-Symbolic AI applications, announced Gruff 9, a web-based advanced knowledge Graph visualization tool that offers no-code queries, hypergraphs, dynamic graph displays, LLM integration and RDF* (RDFStar) features for building next-generation AI applications.

Gruff 9 provides users the ability to embed natural language LLM queries in SPARQL and visualize and explore the connections displayed in the results. Gruff now provides a unique visualization solution for the emerging RDF* standard from W3C.  The RDF* standard is an improvement over the labeled property graph approach (supported by other vendors) as it allows full hypergraph capabilities.

Gruff 9 is included with AllegroGraph Cloud, Franz’s hosted version of its Neuro-Symbolic AI platform. Gruff and AllegroGraph Cloud offers users a convenient and easy on-ramp to building advanced AI applications.

Franz Inc. recently announced AllegroGraph 8, its Neuro-Symbolic AI Platform that incorporates Large Language Model (LLM) components directly into SPARQL along with vector generation and vector storage for a comprehensive AI Knowledge Graph solution.

https://allegrograph.com/products/gruff/

Mindbreeze and Ariza Content Solutions partner

Mindbreeze, a provider of appliances and cloud services in the field of information insight, and Ariza Content Solutions have created a partnership to employ and enhance insights & search experiences and provide companies with content management.

While traditional content workflows encompassed content creation, through management of editorial and production processes, to final publication and delivery to various distribution channels, today content creators are learning the value of connected, searchable data to allow for deeper connections in their content. To accomplish this goal, Ariza employs solutions incorporating AI-driven insight engines like Mindbreeze InSpire. Insight engines enhance the search experience giving customers, both external and internal access to knowledge and insight into their content.

Mindbreeze InSpire, an insight engine, uses traditional search methods and sophisticated data analysis approaches to interpret business information and answer critical business questions. Equipped with machine learning and AI capabilities, the Mindbreeze InSpire solution provides a foundation for successful enterprise knowledge management.

https://inspire.mindbreeze.comhttps://www.arizacs.com

Box announces Box App for Apple Vision Pro

Box, Inc., a Content Cloud, announced the launch of the new Box app for Apple Vision Pro. Designed to take advantage of spatial computing, Box for Apple Vision Pro dramatically updates how people experience and collaborate on content in the enterprise. The uniquely immersive experiences and infinite desktop of the visionOS platform transforms how people work with content, while relying on the security and compliance of the Box Content Cloud. 

By bringing Box’s productivity and collaboration experience to visionOS, Box customers can access a rich set of collaborative and secure content features that will change how they engage with their digital content. For example:

  • Immerse yourself in rich content
  • Merge the digital and physical world
  • Get “hands-on” and interact with content in new ways
  • Create your own infinite desktop to multitask
  • Seamlessly organize and navigate your files

Box Admins will be able to enable and configure the Box experience on Apple Vision Pro, designed to keep customers in control of their data so they can determine access controls to granular features with a simple on and off toggle. The Box for Apple Vision Pro app is available for free in the App Store for visionOS for Box users.

https://blog.box.com/box-apple-vision-pro-brings-your-enterprise-content-life

Quark announces QPP NextGen v3.3

Quark Software, a global provider of content automation, intelligence and design software, today announced the newest release of Quark Publishing Platform (QPP) NextGen, its cloud-based content automation platform that simplifies the complexities associated with the entire enterprise content lifecycle management process, from creation to consumption, in a fully integrated CCMS.

QPP NextGen v3.3 includes new content workflow visualization capabilities that help content teams understand the impact of change across content workflows. Additionally, newly available self-service Microsoft Excel data integration options for content authors reduces IT dependency and helps eliminate errors when creating data-rich documentation.

With QPP NextGen v3.3, Quark has infused more features within Quarky AI – the company’s enterprise AI copilot that works with customer’s own AI services and LLMs. It delivers real-time visibility to address inefficiencies, ensure compliance when working with sensitive information, and offers fast access to Microsoft Excel data for content authors to analyze and organize large amounts of componentized, reusable content quickly and efficiently.

New features and benefits available in the latest v3.3 release of QPP NextGen include:

  • Visualization Workflows
  • Access to Microsoft Excel Data
  • Improved Security Posture
  • Improved Search and Discovery of Content
  • Prioritize Content Attributes

https://www.quark.com/whats-new-quark-publishing-platform

Uniform announces CMS capabilities for Visual Workspace

Uniform announced the addition of new CMS capabilities to its Uniform Visual Workspace, to expand the basic concept of a CMS from a single-source content repository to unified, multi-source one. This enables brands to leverage content from any source without writing any integration logic, setting up unreliable data synchronization processes, or moving content into yet another repository. In the Visual Workspace, mapping fields from different content sources is done without developer involvement. Localization, versioning and asset management are now part of the Visual Workspace.

For brands who already have one or more CMSs in place, this creates an opportunity to work with a single content model that spans those systems, along with any other content sources they use – be they legacy, monolithic, composable, or bespoke. With generative AI integrated throughout the Visual Workspace, new content can be created almost instantly. Uniform provides guardrails that ensure generative AI is creating accurate, on-brand content, using the language models you choose.

https://www.uniform.dev

ActionIQ announces CXAI to integrate GenAI data & GenAI content

ActionIQ, an Enterprise Customer Data Platform, announced the launch of CXAI, a suite of AI-enabled solutions purpose-built for customer experience (CX), marketing, and data teams. The first CXAI release introduces two modules, CXAI Data and CXAI Content. Together, these capabilities are meant to help marketers deliver personalized creative content to individual audience members.

CXAI Data

  • GenAI Audiences. An audience co-pilot for marketers, bringing a natural language interface to GenAI for marketers to build audiences, analyze performance, and uncover insights. Marketers can design the audiences and experiences they want, in their own language, without requiring SQL or data expertise.
  • AI Decisioning & Analytics. A new decisioning engine for personalizing customer experiences. AI Decisioning makes recommendations and optimizes for the best audience, products, offers, lookalikes, channel preference, and more. AI Decisioning can use out-of-the-box models, custom models, or in-house models.

CXAI Content. Today, we are announcing an exciting new partnership with Typeface, a generative AI platform for enterprise content creation. With ActionIQ CXAI Content and Typeface Multimodal Content Hub integration, marketers and designers create customized, on-brand content that aligns with ActionIQ’s audiences, and can be activated across any channel.

https://www.actioniq.com/newsroom/actioniq-announces-cx-ai-genai/

Pega introduces Pega GenAI Knowledge Buddy

Pegasystems Inc., announced Pega GenAI Knowledge Buddy, a generative AI assistant to enable customers and employees to get specific answers synthesized by generative AI from content scattered across knowledge bases.

With Knowledge Buddy, customers and employees can ask questions through conversational interfaces and get specific, accurate, audited, and concise responses – with transparent attribution to source content. Users can also ask Knowledge Buddy to generate new content, such as emails or documents, based on their existing libraries. Additionally, security features give organizations control over user access rights as well as transparency to understand how and from where the technology pulls information. Content authors will be able to add, update, or delete knowledge, with all actions managed and audited by Pega’s workflow automation. 

Organizations will be able to configure unique Buddies for different use cases – such as answering marketing, operations, sales, or service questions – and quickly integrate them into any internal system or digital channel.

Pega Knowledge Buddy also connects to knowledge libraries within Pega Knowledge Management, which allows organizations to build, manage, and optimize content by assisting content authors and managers during the curation process and enables content versioning and lifecycle management.

https://www.pega.com/products/genai-knowledge-buddy

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