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Category: Content management & strategy (Page 62 of 479)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Crownpeak and ilumino partner

April 29, 2021 /

Crownpeak, a digital experience platform, and ilumino, a digital accessibility services and consulting firm, announced a strategic partnership to enable enterprises to accelerate digital accessibility goals, and simplify the formation and execution of digital governance programs.

The “Crownpeak + ilumino” solution combines Crownpeak’s automated accessibility scanning technology with ilumino’s subject matter expertise in online accessibility and usability. Enterprises looking to deliver consistent digital experiences across complex global infrastructures can ensure those experiences are inclusive and accessible to all users, across all digital touchpoints, including the web, mobile apps and software. The integrated solution combines Crownpeak’s Digital Quality Management (DQM) technology, providing automated and ongoing scanning and auditing against WCAG guidelines, with ilumino’s expert services. Features include:

  • Accessibility and compliance dashboard – providing a “single-source of truth” for automated and manual accessibility monitoring
  • Automated site scanning (enriched by manual testing) – using enterprise-grade, multi-site scanning technology
  • Manual testing and consulting – performed by certified accessibility experts
  • In-house or guided remediation – tailored to each organization’s unique design and development workflows
  • Accessibility pattern library – simplifying the remediation process and establishing long-term organizational assets
  • Litigation support – with expert review and consulting on any accessibility-related legal actions received
  • Accessibility statement – drafted to demonstrate an organization’s commitment to digital inclusion
  • Enterprise strategy – assisting with a prioritized roadmap and risk management

https://www.crownpeak.com ▪︎ https://www.ilumino.co

Tenovos and Wrike partner

April 28, 2021 /

Tenovos announced that it has teamed up with Wrike, a collaborative work management solution that’s now part of Citrix, to bring marketing professionals an intelligent document and work management platform that allows them to work collaboratively in one flexible, scalable platform. With global companies adopting hybrid work models in a post-pandemic era, organizations are seeking out holistic solutions that help teams work productively together, no matter where they are. Wrike’s versatile and intelligent collaborative work management platform combined with Tenovos’ digital asset management tool gives marketers a “single source of truth” for managing projects, workflows, and content creation, as well as storage and distribution.

https://www.wrike.com/ ▪︎ https://tenovos.com

Adobe unveils updates across Adobe Experience Cloud

April 27, 2021 /

Adobe introduced innovations across Adobe Experience Cloud, unveiling new enterprise applications with Adobe Journey Optimizer and Adobe Customer Journey Analytics, its next generation Real-time Customer Data Platform (CDP), its Marketing System of Record through the integration of Workfront, and new Adobe Experience Platform capabilities to deliver real-time personalization and new content and intelligent commerce capabilities:

  • New Adobe Journey Optimizer: is designed to help marketers optimize the customer journey across any outbound or inbound customer touchpoint.
  • Next Generation Adobe Real-time CDP: is architected for first-party, data-driven customer acquisition and engagement. The B2B edition of Adobe Real-time CDP allows customers to bring together both individual and account profiles.
  • New Customer Journey Analytics: allow brands to integrate and standardize their online and offline customer data to visualize it in a unified view.
  • New Marketing System of Record: Adobe’s new Marketing System of Record will be the single source of truth for connecting and managing work across the marketing lifecycle.
  • Adobe Experience Manager: includes Headless Content Management System (CMS) capabilities. The new Adobe Experience Manager Assets Essentials will become the default asset management capability.
  • New Adobe Commerce Capabilities: With Adobe Sensei, Product Recommendations unlock ways for customers to discover products, and Live Search delivers fast, relevant results.
  • New Adobe Experience Platform Collection Enterprise: allows companies to use Adobe’s distributed, edge network for collecting data and sending it to Adobe’s applications and platform or any other system. And the new lightweight data collection SDKs help ensure that applications are highly performant.

https://news.adobe.com/news/news-details/2021/Adobe-Summit-2021-Driving-Business-Growth-in-the-Digital-Economy/default.aspx

Coveo announces Coveo for Adobe Experience Manager

April 27, 2021 /

Coveo, provider of AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced Coveo for Adobe. The new offering brings improved search and discovery to Coveo’s customers that use Adobe Experience Manager (AEM).

With the deprecation of Adobe’s Search & Promote product, organizations using AEM have had to rely on Apache Lucene and Solr to power search. Coveo for Adobe offers a search replacement option that makes it easier for marketers and developers alike to bring AI to search. By combining pre-packaged machine learning models for site search, ecommerce, customer service, and the workplace, alongside a rich toolset of connectors and UI components, Coveo helps organizations quickly optimize their digital experiences, and the websites, portals and apps that define them.

https://www.coveo.com/en/products/integrations/coveo-for-adobe

Strapi releases Strapi CMS 3.6

April 22, 2021 /

Strapi, provider of an open-source “headless” content management system (CMS), announced the release of Strapi v3.6, including a content internationalization (i18n) feature in the Community Edition. Community users can now manage their content in multiple languages. Strapi provides “backend” functionality for web and mobile applications or any type of IoT devices. It is also particularly suitable for websites designed according to the Jamstack model (JavaScript, API and pre-rendered markup, without web servers). Strapi is designed to work with front-end frameworks including React, Gatsby, Vue.js, Next.js or any static site generator, and it supports many databases and can be requested using both REST and GraphQL APIs. Community users can:

  • Create multilingual websites or apps: Users can create and manage content in multiple languages and for multiple locales.
  • Personalize and localize content: Users are able to customize messages and content delivered to each target audience taking into account their language and geographical location.
  • Set up efficient publishing workflows: Through integrations with the Draft & Publish system and the Role Based Access Control feature, users can manage editing and publishing permissions per locales in their admin panel.
  • API evolution: New API to let the users fetch content by locale.

https://strapi.io

SoundHound adds 22 languages to Houndify Voice AI platform

April 21, 2021 /

SoundHound Inc., a provider of voice AI and conversational intelligence technologies, has announced the expansion of its Houndify Voice AI platform to 22 languages. Now, developers employing Houndify can add conversational intelligence to their products and services for users across the globe. The company also announced plans to add over 100 languages and variations as part of its commitment to provide the most comprehensive voice AI solution to brands and users everywhere. Companies seeking to create omnichannel voice experiences can now access the majority of the languages their customers speak, including Spanish, Portuguese, French, Indian-accented English, German, Dutch, Italian, Korean, Japanese, Mandarin, Russian, Polish, Swedish, Arabic, Turkish, Hebrew, and more.

Houndify’s voice recognition is the result of a combination of Speech-to-Meaning and Deep Meaning Understanding technologies. Advancements in Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) enable the Houndify Voice AI platform to track speech in real-time, understanding the meaning even before the user has finished speaking and delivering the smartest voice experience possible. Developers interested in exploring the Houndify platform can visit Houndify.com to register for a free account or visit our blog.

http://www.soundhound.com

Qumu introduces live captioning for enterprise video

April 21, 2021 /

Qumu Corporation, a provider of cloud-based enterprise video technology, announced the development and release of its live captioning capabilities. The new release of Qumu Cloud provides artificial intelligence (AI)-based translation of voice to on-screen captions for video viewers. Developed by Qumu’s cloud engineering team, it is available to all Qumu customers and included in the license subscription.

Qumu’s new live captioning is designed from the ground up to enable reliable, scalable hosting of virtual events of any size. The feature is currently available in two languages, English and Japanese, with the plan to quickly expand to additional languages. Qumu’s on-demand, or asynchronous, captioning remains available in over 25 languages. Qumu’s live captioning is immediately available as part of the Qumu offering, without the need to upgrade or add on services. To maintain top standards, Qumu is working closely with customers, including a national pharmacy and COVID-19 vaccine administer, to improve the accuracy, viewing and user experience with multiple upgrades planned throughout the year.

https://qumu.com/

Google DocAI now generally available

April 21, 2021 /

Google announced the availability of the latest releases of their Document (Doc) AI platform, Lending DocAI and Procurement DocAI. Most companies are still manually entering data and reliant on guesswork to make sense of it all as the volume and variety of data explodes. Organizations are also leaving heaps of value on the table in the form of new and better customer experiences that can be unlocked with artificial intelligence (AI) applied to documents. The DocAI platform, based on Google’s AI expertise, bring powerful and useful solutions to these challenges. Under the hood are Google’s technologies:

  • Computer vision (including OCR) and Natural Language Processing (NLP) that creates pre-trained models for high-value, high-volume documents.
  • Google Knowledge Graph to validate and enhance the fields in your documents.
  • Training and creation of your own custom document models.
  • Human interaction with AI to ensure accuracy where needed.

The new specialized parsers for Lending and Procurement DocAI can be used alongside our existing AutoML Text & Document Classification and AutoML Document Extraction services. Next up is the general availability of Human-in-the-Loop AI, a new DocAI feature that will help companies achieve higher document processing accuracy with the assurance of human review.

https://cloud.google.com/blog/products/ai-machine-learning/get-more-value-from-your-documents-with-docai-and-industry-solutions

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