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Category: Content management & strategy (Page 1 of 475)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Elsevier launches ScienceDirect AI

Elsevier, provider of advanced information and decision support, launched ScienceDirect AI, a generative AI tool for researchers. It is designed to transform the way researchers work by enabling them to instantly extract, summarize and compare trusted insights from millions of full-text articles and book chapters on ScienceDirect, a platform for trusted, peer-reviewed research.

Users can search and get answers from within the full-text of 14 million articles and book chapters, using their own words to describe what they need and why. ScienceDirect AI searches across the millions of documents in its index to provide a Summary Response with references, Source Snippets for each reference, and short Related Insights summaries while linking back to the original document. A conversational feature answers questions about the content of a specific full-text article or book chapter and allows researchers to ask further questions.

ScienceDirect AI’s Compare Experiments tool takes a set of articles and creates a table breaking down each experiment within them, drawing out aspects of each including goals, methods and results.

ScienceDirect AI’s use of third-party LLMs is private, no information is stored or used to train public models, and all data is stored in a protected and private environment exclusive to Elsevier.

https://elsevier.shorthandstories.com/sciencedirect-ai

Syncro Soft releases Oxygen Content Fusion 8.0

Syncro Soft, developer of the Oxygen XML suite of products, released Oxygen Content Fusion 8.0, the web-based collaboration platform for content creation.

Version 8.0 turns Oxygen Content Fusion into an AI-driven tool designed to boost writer productivity by integrating with the Oxygen AI Positron Assistant. This version also consolidates the Oxygen Content Fusion position as a Content Management System for DITA content stored in a Git repository. 

Oxygen AI Positron Assistant offers a suite of AI features to enhance content creation and editing. Once installed, the AI Positron Assistant side-pane becomes accessible in the Personal Workspace, providing a range of AI-driven actions and features:

  • Content generation actions can be used to expand a DITA topic by refining its content, adding markup, and generating documentation based on referenced images using Vision support, to generate content based on uploaded images, produce alternate text for images in DITA, or generate MathML formulas.
  • Content improvement actions are available to proofread documents, validate documents and suggest fixes for identified issues, add semantic inline DITA markup to plain text content, modify content based on suggestions found in the comments.
  • Retrieval-Augmented Generation (RAG) support allows the AI Positron to find similar content from the personal workspace.

https://www.oxygenxml.com/content_fusion/whats_new.html

Implicit launches AI platform to transform product expertise

Implicit, a AI technology company, announced the launch of its AI platform designed to transform customer experience with AI-driven agent support and knowledge management. With a blend of agent-assist and self-service experiences, Implicit enables organizations to deploy support solutions tailored to their specific needs, improving efficiency and accuracy. The solution includes:

  • Implicit Knowledge: A self-service customer support chatbot that mirrors the expertise and empathy of top-tier technicians, allowing users to resolve issues without human intervention.
  • Implicit Support: An AI-powered product expert copilot that understands every documented product, issue, and resolution.

Addresses challenges faced by customer success and knowledge management teams:

  1. Ambiguous customer queries.
  2. Constantly evolving product lines and associated issues.
  3. The complexity of interconnected product ecosystems.
  4. The difficulty of managing distributed and private knowledge assets.
  5. Inconsistent, incomplete, or outdated knowledge bases.
  6. Multiple and often inconsistent authors contributing to knowledge repositories, including legacy documentation.

Implicit’s technology is built on knowledge graphs, GraphRAG, and chain-of-thought reasoning. By ingesting private product data – including product catalogs and taxonomies, problem and resolution situations, and error codes – the system intelligently maps relationships between products, their potential issues, and optimal solutions. The platform incorporates a human feedback loop for continuous improvement and provides citations for verification.

https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

Coveo augments AI support

Coveo announced three advancements to augment AI, GenAI, and Agentic AI projects: Coveo for Agentforce, and expanded suite of Coveo APIs and the Coveo Agentic AI Design Partner Program.

Coveo for Agentforce natively integrates into Salesforce, grounding AI agents in contextually relevant, enterprise-wide knowledge—wherever it resides. Coveo for Agentforce is focused on enhancing deployments for large, complex enterprises, to help ensure it delivers the most relevant, up-to-date knowledge instantly. Beyond the first agentic packaged application, Coveo for Agentforce, Coveo’s portfolio continues to grow with both managed and custom AI solutions powered by the Coveo AI-Relevance Platform.

The Coveo suite of APIs has been enhanced to include the Search API, Passage Retrieval API, the Case Classification API and the new Answer API, providing developers with more flexibility to build AI-powered experiences that are precise, secure, and business-aware.

Coveo is also launching an Agentic AI Design Partner Program to collaborate with enterprises. This program allows participants to share their technology needs and challenges while working directly with Coveo’s Product team to tackle the fundamental problems AI applications continue to face.

Coveo for Agentforce is available today in the AgentExchange. 

https://www.coveo.com/en/company/news-releases/2025/agenticai

Couchbase unveils Edge Server

Couchbase, Inc., a developer data platform for critical applications in our AI world, launched Couchbase Edge Server, an offline-first, lightweight database server and sync solution designed to provide low latency data access, consolidation, storage and processing for applications in resource-constrained edge environments.

Edge applications that rely solely on cloud databases can be slowed down due to connectivity challenges, but local databases don’t always offer a solution as they can be difficult to deploy within limited computing environments.

Couchbase Edge Server is built on the Couchbase Lite core engine, an AI-ready embedded database for running critical applications on hundreds of thousands of client devices. The Edge Server is deployed as a standalone server and provides support for a simple access interface for local client access. It delivers offline-first benefits through seamless synchronization – downstream with Couchbase Lite-based edge clients and upstream to Couchbase Capella and self-managed Couchbase instances.

Couchbase Edge Server enables organizations to run edge applications efficiently on as little as one gigabyte of RAM on a single board computer. This can dramatically reduce the cost of edge deployments across many locations, by serving communities of web and mobile clients at each location through a local database backend.

https://www.couchbase.com/blog/couchbase-edge-server-lightweight-sync/

data.world announces Archie Chat for enterprise data catalogs

data.world, an enterprise data catalog for the modern data stack, announced the public beta launch of Archie Chat, an AI-powered catalog assistant that improves how users interact with their enterprise data catalog. Archie Chat helps users find answers to their questions quickly through natural language conversation, driving catalog adoption and enhancing data discovery across organizations.

Archie Chat, the evolution of data.world’s AI capabilities, combines knowledge graph technology with modern language model architecture to create a more intuitive data discovery experience. The assistant enables users to interact conversationally with their data catalog, receive guided support with catalog management tasks, and quickly find precise information without specialized query knowledge.

Archie Chat is built specifically for enterprise data environments, ensuring security, accuracy, and contextual relevance. Features include:

  • Self-hosted language model technology that ensures sensitive data remains under customer control
  • Transparent “thought process” documentation that shows users exactly where information is sourced
  • Multi-turn conversations allowing users to refine and follow up on queries naturally
  • Cross-platform integration with Slack, browser interfaces, and a public API, meeting users where they work
  • Enterprise-grade security with no data sharing to third parties for model training
  • Built on data.world’s proprietary AI Context Engine (AICE) for agent orchestration.

https://data.world

TransPerfect introduces Zendesk Support App

TransPerfect, a provider of language and AI solutions for global business, announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent Workspace. The app enables users to easily and instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API, providing businesses with a solution for cost-effective multilingual content management within Zendesk.

GlobalLink Now is TransPerfect’s suite of AI-powered products, services, and solutions. It provides secure, real-time translations via self-service tools, browser extensions, APIs, and workflow integrations to optimize multilingual content management. It includes a hub and plugin for instant machine translation, alongside AI consulting and generative AI offerings.

Agents using the TransPerfect for Zendesk Support App will be able to:

  • Leverage neural machine translation, large language models, and human linguists
  • Provide translations that meet GDPR, ISO 27001, SOC 2, and global data standards
  • Employ instant language detection that eliminates the need for manual language selection, enabling quick agent response times and increasing CSAT and NPS scores
  • Access on-demand text translation for personalized responses
  • Support customers in multiple languages with a single support team
  • Engage customers across different regions without the need for multilingual agents
  • Automatically submit and close tickets for improved CSAGT scores

https://www.transperfect.com/about/press/transperfect-introduces-zendesk-support-app

Introducing Contentstack EDGE, an adaptive digital experience platform

Contentstack, a digital experience platform, announced the launch of Contentstack EDGE, an adaptive digital experience platform built for the AI era. Their next-generation digital experience platform (DXP) unifies the company’s headless CMS, recently acquired real-time customer data platform Lytics, personalization, automation, AI, and front-end hosting capabilities. Together, Contentstack EDGE is capable of delivering adaptive experiences, reacting in real-time to every customer interaction while staying on-brand through AI and data-driven decision-making.

Contentstack EDGE is built on a composable architecture combining its headless CMS and real-time CDP into an easy-to-use solution backed by the company’s Care Without Compromise support program and no-fail AI guarantee.

Contentstack EDGE embraces the company’s vision for digital experiences that are:

  • AI-Powered: Brand-aware generative AI and automated workflows to create, manage, and distribute intelligent content at scale with precision.
  • Data-Driven: Real-time, first-party customer data unified across sources to deliver the right message, to the right person, in the right channel, at the right time, every time.
  • Personalized: Content and journey analytics, and predictive modeling so brands can deliver highly dynamic and responsive experiences in real time.

https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

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