Curated for content, computing, data, information, and digital experience professionals

Category: Content management & strategy (Page 1 of 483)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Elastic adds high-precision multilingual reranking to new Elastic Inference Service

Elastic, a Search AI Company, made two Jina Rerankers available on Elastic Inference Service (EIS), a GPU-accelerated inference-as-a-service that makes it easy to run fast, high-quality inference without complex setup or hosting. These rerankers bring low-latency, high-precision multilingual reranking to the Elastic ecosystem.

Rerankers improve search quality by reordering results based on semantic relevance, helping surface the most accurate matches for a query. They improve relevance across aggregated, multi-query results, without reindexing or pipeline changes. This makes them valuable for hybrid search, RAG, and context-engineering workflows where better context boosts downstream accuracy. The two new Jina reranker models are optimized for different production needs:

Jina Reranker v2 (jina-reranker-v2-base-multilingual)
Built for scalable, agentic workflows.

  • Low-latency inference with strong multilingual performance.
  • Ability to select relevant SQL tables and external functions that best match user queries..
  • Scores documents independently to handle arbitrarily large candidate sets.

Jina Reranker v3 (jina-reranker-v3)
Optimized for high-precision shortlist reranking.

  • Optimized for low-latency inference and efficient deployment in production settings.
  • Strong multilingual performance; maintains stable top-k rankings under permutation.
  • Cost-efficient, cross-document reranking: v3 reranks up to 64 documents together in a single inference call, reasoning across the full candidate set to improve ordering when results are similar or overlapping.

https://ir.elastic.co/news/news-details/2026/Elastic-Adds-High-Precision-Multilingual-Reranking-to-Elastic-Inference-Service-with-Jina-Models/default.aspx

Upland announces BA Insight Platform with integrated AI search experiences for enterprises

Upland Software, Inc., a provider of AI-powered knowledge and content management software, announced the Upland BA Insight Platform. The new BA Insight Platform incorporates SmartHub, ConnectivityHub, AutoClassifier, Smart Preview, and Connectors to deliver search experiences that are more connected, more contextual, and more actionable. Features include:

  • Knowledge Graphs to deliver deeper, connected, and more contextualized insights by mapping relationships across complex datasets
  • Agentic Retrieval-Augmented Generation (RAG) to provide more accurate answers to complex questions through conversational AI interfaces
  • Amazon Q Business Integration to enable users to connect and perform generative actions against organizational content via the seamless AI-powered assistant

BA Insight introduces native integrations with Amazon Q Business and AWS generative AI assistant, enabling organizations to unlock conversational search and gain actionable insights across all content sources, securely. By working closely with AWS, BA Insight ensures customers benefit from seamless deployment, robust security, and continuous innovation, empowering organizations to maximize the value of their information and accelerate their AI journey. The unified BA Insight enterprise search and AI enablement platform is available in AWS Marketplace.

https://investor.uplandsoftware.com/news/news-details/2026/New-Upland-BA-Insight-Platform-Delivers-Integrated-AI-Search-Experiences-for-Enterprises/default.aspx

DeepL launches voice API for real-time speech transcription and translation for instant multilingual communication

DeepL, a global AI product and research company, announced the general availability of DeepL Voice API. Developers can now integrate real-time voice transcription and translation capabilities into their applications, enhancing multilingual support for businesses.

The DeepL Voice API allows businesses to stream audio and receive transcriptions in the source language, along with translations into up to five target languages. The API provides a seamless experience, so language barriers do not hinder effective communication.

The DeepL API enables: 

  • Hire for expertise, not language coverage DeepL Voice API lets contact centers staff agents who understand the customer issue and the business context, even when they do not speak the customer’s language.
  • Expand talent pools while managing costs By reducing the need for language specific staffing, teams can centralize or distribute support more flexibly, which can lower operating costs and improve coverage planning.
  • Provide reliable coverage in urgent moments Real time translation helps teams maintain service levels during nights, weekends, and holidays, when fewer specialized language agents are available.
  • Two way understanding, not just text on screen Agents can follow the conversation through live translated audio, alongside on screen transcription and translation, so they can respond naturally and confidently in the moment.

https://www.deepl.com/en/press-release/deepl_launches_voice_api_for_real_time_speech_transcription_and_translation

Verndale acquires the Product Experience Division of Amp

Verndale, a digital experience and technology company, today announced the acquisition of the Product Experience Division of Amp, from Advantage Solutions. They will operate as Verndale as part of the acquisition.

The move is to Verndale’s position as a modern growth partner, expanding its ability to take brands from initial concept to fully built digital products, and continuously optimize them for measurable business impact.

The Product Experience Division of Amp is known for combining its product design, UX, engineering and digital marketing capabilities via an embedded approach to building digital product experiences for global brands across tech, CPG, healthcare, and consumer industries. The team brings deep capabilities in product strategy, rapid prototyping, product development, and ongoing management through SEO, analytics, and experimentation.

The acquisition strengthens Verndale’s ability to support the full lifecycle of digital experience, from ideation and UX through engineering, activation, and ongoing product management. It also expands Verndale’s reach into growth-minded verticals such as technology and CPG, where brands increasingly expect partners to blend product development with performance marketing and experience optimization.

This acquisition reflects Verndale’s continued investment in building a next-generation digital experience platform, combining product, UX, engineering, data, and marketing capabilities into a single, accountable partner.

https://www.verndale.com/about-us/news/verndale-acquires-product-experience-division-of-amp

MongoDB expands MongoDB for startups

MongoDB, Inc. announced an upcoming expansion to MongoDB for Startups, designed to help founders and builders take applications from prototype to global deployment. MongoDB for Startups companies now represent more than $200 billion in combined valuation, and this expansion gives early-stage companies a faster, more reliable path to scale by providing a production-ready data foundation and an integrated stack that works from day one.

With initial launch partners Temporal and Fireworks AI, MongoDB for Startups introduces a founder-first ecosystem to help startups avoid early infrastructure decisions that slow them down over time. In the AI era, founders face unprecedented complexity when selecting their infrastructure; choosing the wrong stack early can create long-term AI debt that stalls innovation. Through a curated partner ecosystem, the program gives startups access to infrastructure designed to scale without constant rework, by delivering a cohesive, production-ready stack through matched credits, coordinated onboarding and enablement content, and joint events across complementary technologies.

This expansion to MongoDB for Startups creates a simple, opt-in experience designed to help founders scale without assembling and maintaining disparate technologies. Eligible MongoDB for Startups organizations can access matched credit offers across a curated set of complementary technologies, including Fireworks and Temporal.

https://www.mongodb.com/press/mongodb-for-startups-expands-to-give-founders-a-faster-and-smarter-start-from-day-one

Box announces general availability of Box Extract

Box, an Intelligent Content Management (ICM) platform, released Box Extract. Powered by generative AI models from companies like Google, Anthropic, and OpenAI, and combined with agentic capabilities, Box Extract enables enterprises to intelligently and securely pull valuable information from content and save it as metadata in Box. With Box Extract, it is now easier for enterprises to automate workflows, accelerate decision-making, and get faster access to information and insights.

Organizational knowledge resides in the collection of contracts, product specifications, policy documents, charts, and other forms of unstructured content involved in day-to-day business operations. This content provides the critical context AI models and agents require to unlock meaningful business value.

Box’s agentic approach enables Box Extract to understand document structure and meaning, break it down into components, such as paragraphs, tables, or charts, and then pull out the most important information. Teams can create custom Extract Agents tailored to their business needs. These Box Extract Agents give customers the flexibility to store structured data alongside unstructured content as custom metadata, which can also be exported or synced to other systems such as Databricks and Snowflake.

https://blog.box.com/introducing-box-extract-get-actionable-data-enterprise-content-scale

Microsoft announces agentic AI capabilities for retail

Microsoft announced a set of agentic AI capabilities aimed at supporting automation and decision-making across retail operations, including merchandising, marketing, store operations, and fulfillment. The tools are designed to connect data and workflows so teams can act on context in real time.

Copilot Checkout, now available in the U.S. on Copilot.com, allows shoppers to complete purchases directly within Copilot without being redirected to a retailer’s website, while merchants remain the merchant of record. The service integrates with partners including PayPal, Shopify, and Stripe, and supports participating retailers such as Urban Outfitters, Anthropologie, Ashley Furniture, and Etsy sellers.

Microsoft also introduced Brand Agents for Shopify merchants and a personalized shopping agent template in Copilot Studio. These tools enable conversational shopping experiences using a retailer’s product catalog, with options ranging from turnkey deployment to fully customizable implementations.

In public preview, a catalog enrichment agent template automates product onboarding and categorization by extracting attributes from images and enriching data for search and recommendations.

For physical stores, a store operations agent template provides natural-language access to inventory, policies, and operational insights, helping staff manage workflows, staffing, and day-to-day decisions using internal and external data signals.

https://news.microsoft.com/source/2026/01/08/microsoft-propels-retail-forward-with-agentic-ai-capabilities-that-power-intelligent-automation-for-every-retail-function

Snowflake to acquire Observe

Snowflake, an AI Data Cloud company, has signed a definitive agreement to acquire Observe, a provider of AI-powered observability. With this acquisition, Snowflake will deliver their next generation of AI-powered observability, built on open standards and designed for the scale, complexity, and economics required by modern AI-driven enterprises. Snowflake and Observe will provide enterprises with: 

  • Agentic AI for faster troubleshooting: The combination of Observe’s AI-powered Site Reliability Engineer (SRE) with data in Snowflake enables a shift from reactive monitoring to proactive, automated troubleshooting. Observe’s AI SRE leverages a unified context graph that correlates logs, metrics, and traces, allowing teams to detect anomalies earlier, identify root causes, and resolve production issues faster.
  • An open-standard architecture built for scale: The acquisition also establishes a unified, open-standard observability architecture based on Apache Iceberg and OpenTelemetry. Enterprises can manage massive telemetry volumes using economical object storage, elastic compute, and interoperable standards.
  • Full telemetry data retention with efficient economics: As AI-driven applications generate volumes of logs, metrics, and traces, enterprises have increasingly been forced to rely on sampling and short retention windows to manage cost. By unifying Observe’s AI-powered observability platform with Snowflake’s scalable data foundation, organizations may eliminate these tradeoffs.

https://www.snowflake.com/en/news/press-releases/snowflake-announces-intent-to-acquire-observe-to-deliver-ai-powered-observability-at-enterprise-scale

« Older posts

© 2026 The Gilbane Advisor

Theme by Anders NorenUp ↑