The conversational experience platform, SurveySparrow, announced their new integration with Microsoft Teams. The integration facilitates Teams users to send surveys, collect feedback, resolve customer queries, host customer forums, conduct standups and access survey reports via Teams. From conducting regular employee pulse surveys to weekly reflections and daily scrum, the users of SurveySparrow can now simply log in to their account and do all this within Teams. The integration helps to simplify employee feedback & engagement programs, automate actions, establish customer forums, and improve ticket resolutions in your businesses. Whether your company is partially or fully remote, SurveySparrow – Teams integration lets you build a shared understanding of key data with your colleagues. You get to design a workflow and assign actions to each response. The real-time notification helps ensure you never miss a response & the reports help identify patterns in employee behavior or performance and thus alerts you to step in for fixes.
Idea management software and services firm Wazoku announced a new integration with Atlassian’s Jira Cloud, that will see Wazoku’s platform embedded into Jira, allowing users to join the dots between collaborative ideas and project delivery. Users can connect their Jira projects directly to their Wazoku challenges (the Wazoku term for an innovation call for ideas). This means that ideas within Jira can move upstream, be given clarity and be prioritised against a specific pain point, and ideas within Wazoku can be passed seamlessly to a Jira project for development and delivery. Wazoku’s enterprise software is built to integrate with a suite of enterprise tools and platforms, providing low friction user adoption and seamless data and user flows cross platform.
Powtoon announced the launch of their centralised Visual Communication Platform offering for companies to create, manage, distribute, and track unlimited pieces of visual content. The new Visual Communication Platform by Powtoon is designed to make business employees collaborate more effectively, gain alignment across departments, and increase productivity. Powtoon is best known for its tools to create quick, easy and cost-effective video animations for internal communications, training and development, and marketing and sales. Based on this experience, Powtoon is addressing the pain points felt by companies in the whole lifecycle of video creation and distribution under one platform. Existing clients will continue to be supported through Powtoon’s current offering with new tools augmenting the current platform. New features including screen capture, detailed character (avatar) customisation, advanced management capabilities and detailed analytics will be rolled out.
Wrike announced new integrations with Adobe of their collaborative work management platform at Adobe MAX to allow creative and marketing teams to speed up creative production without leaving their preferred tools. The first integration is a Wrike plugin for Adobe XD, which allows designers to connect to Wrike functionality without leaving XD. The second integration connects the power of Wrike with Adobe Experience Manager, so teams can push and pull digital assets between the two platforms. Adobe has been investing in in-app extensibility with its Unified Extensibility Platform (UXP) to give creative teams faster and easier access to third-party plugins that extend Adobe Creative Cloud apps, like Adobe XD. Adobe Experience Manager Assets is a digital asset management (DAM) application that allows for the storage, management, and distribution of digital assets, along with the ability to build, maintain, and publish websites. This integration with Adobe Experience Manager enhances asset workflows in the following ways:
- Pull assets from Adobe Experience Manager into a Wrike task
- Push assets from Wrike to Adobe Experience Manager with metadata
- Proof Adobe Experience Manager assets in Wrike, including reviewing/commenting on assets and requesting approvals in Wrike
- Quick search for Adobe Experience Manager assets by using Wrike custom fields
- View metadata for Adobe Experience Manager assets attached to Wrike
- Use Adobe Experience Manager assets in Wrike’s Extension for Adobe Creative Cloud
Digital asset management software company, Third Light, has released a significant update to its digital asset management (DAM) software, Chorus, to deliver a complete collaborative DAM solution for creative teams. The update includes features designed to connect teams working remotely and facilitate collaborative project cooperation. With this update, Chorus now provides a suite of features that, used together, connect team members and drive creative projects-in-progress. File management tasks related to the DAM are connected to users’ desktop computers, freeing time and allowing teams to create and deliver their core roles. In this Chorus update, Third Light incorporates three key new features:
- The Project Sync app, which synchronizes files between the media library and users’ desktops, allowing them to be used seamlessly with Adobe design and production software, without using plugins
- File-by-file comments and reactions that allow teams to collaborate within the system, give feedback, post quick reactions via emoji and tag in other users, right next to the work itself.
- Detailed activity reports that provide business intelligence to project owners and IT teams.
SMASHDOCs, a development and sales platform for collaborative word processing projects, announced a new solution that simplifies and accelerates collaboration in creating, negotiating, and signing contracts. SMASHDOCs’ Contract Drafting Projects allows all contract project stakeholders to work collaboratively from the first draft to eSigning. The new solution is suitable for medium-sized companies or large corporations, including insurance, banking, finance companies, as well as other industries.
The draft contract is stored online and every action is logged and audit-proof. It is also possible to add legally compliant, digital signatures without having to leave the online contract. At the end of the drafting process, the digitally signed contract and a clearly documented history of the entire drafting process are archived in PDF. Negotiations with other stakeholders can be conducted online via the platform or via exporting a Word version of the draft contract and re-importing the modified Word document with comments from the relevant parties.
The new solution ensures that every single step in the drafting process is transparent and traceable. SMASHDOCs simplifies workflows with section-by-section versioning, which makes sure that the entire contract drafting team knows precisely when and where an amendment has been suggested and whether it has been adopted or not. A second feature, intelligent change tracking, helps ensure no project stakeholder will miss or overlook modifications because it automatically highlights all of the changes that are new to the respective viewer (Adaptive Redlining). SMASHDOCs’ comment function facilitates detailed discussions about contract content in real time, including confidential exchanges between selected users. Metadata, such as the start date of the contract, interest rates, prices and bank transfer information can be tagged in the online contract, allowing contracts to be generated in a contract management system once negotiations have been completed without manual input. The system can also generate self-executing “Smart Contracts.”
BMC announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market expertise to provide NLP-based full-context-search knowledge management capabilities. Financial terms of the transaction are not disclosed.
ComAround Knowledge is cloud-based AI knowledge management software specifically designed to optimize self service and support flows, and create excellent agent and customer experiences through a variety of channels. Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. Combined with the BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.
With real-time translation, ComAround Knowledge features full-text search, which interprets a user’s input and language analyzers to capture full context, delivering personalized results. Verified on Knowledge-Centered Service (KCS) v6, a standard for knowledge management methodology, the ComAround Knowledge solution supports translation of more than 100 languages and is currently used by hundreds of organizations worldwide.
Knowledge Centered Services (KCS) is a methodology that was developed by, and is maintained by, the members of the Consortium for Service Innovation. The Consortium is a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. Consortium Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.
The conversation started in 1992, and the methodology has since evolved into a rich set of principles, practices and techniques, based on the collective thinking and collective experience of the members. The Consortium for Service Innovation owns the methodology and owns the registered service mark “KCS”. Because the Consortium is a non-profit industry association, the members of the Consortium – who collectively created the methodology – own the methodology. The Consortium facilitates the development and protects the integrity of the methodology.