Category: Collaboration and workplace (Page 1 of 96)

Implicit, a AI technology company, announced the launch of its AI platform designed to transform customer experience with AI-driven agent support and knowledge management. With a blend of agent-assist and self-service experiences, Implicit enables organizations to deploy support solutions tailored to their specific needs, improving efficiency and accuracy. The solution includes:

• Implicit Knowledge: A self-service customer support chatbot that mirrors the expertise and empathy of top-tier technicians, allowing users to resolve issues without human intervention.
• Implicit Support: An AI-powered product expert copilot that understands every documented product, issue, and resolution.

Addresses challenges faced by customer success and knowledge management teams:

1. Ambiguous customer queries.
2. Constantly evolving product lines and associated issues.
3. The complexity of interconnected product ecosystems.
4. The difficulty of managing distributed and private knowledge assets.
5. Inconsistent, incomplete, or outdated knowledge bases.
6. Multiple and often inconsistent authors contributing to knowledge repositories, including legacy documentation.

Implicit’s technology is built on knowledge graphs, GraphRAG, and chain-of-thought reasoning. By ingesting private product data – including product catalogs and taxonomies, problem and resolution situations, and error codes – the system intelligently maps relationships between products, their potential issues, and optimal solutions. The platform incorporates a human feedback loop for continuous improvement and provides citations for verification.

https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

accessiBe, experts in web accessibility solutions, announced the launch of accessFlow 2.0, the newest addition of its AI-powered web accessibility management solutions that help developers address accessibility barriers at the code level.

Building on accessFlow 1.0, accessFlow 2.0’s newest features simplify accessibility management, from site inception to production, by identifying issues, delivering actionable insights, and implementing fixes through its integration directly into development workflows and CI/CD pipelines. Compatible with frameworks including ReactJS, Angular, and more, accessFlow 2.0 works with existing processes to ensure accessible code is deployed consistently. By embedding accessibility within the software development lifecycle (SDLC), developers can achieve lasting accessibility improvements at a native level across web projects in alignment with the Web Content Accessibility Guidelines (WCAG) and compliance with regulatory requirements

Empowering Data-Driven Decisions – The enhanced dashboard delivers clear insights into accessibility issues, trends, and priorities.

Streamlined Issue Management – The new Explore Page aggregates and categorizes accessibility issues, allowing users to prioritize and manage them by severity or WCAG rules.

Robust Ticketing Synchronization – accessFlow 2.0 integrates with major ticketing systems like Jira, Asana, and ClickUp.

Real-Time Notifications – Real-time notifications keep users updated on audit results, mentions, full audit failures, and task assignments.

https://accessibe.com

TransPerfect, a provider of language and AI solutions for global business, today announced that it has acquired Apostroph Group, a Switzerland- and Germany-based language service provider (LSP). Financial terms of the transaction were not disclosed.

Apostroph is an LSP in the DACH region, with significant market share coming from a combination of organic growth and M&A, including its 2017 merger with Germany-based Wieners+Wieners. The company’s global headquarters are in Lucerne, Switzerland, with a total of 10 offices across Switzerland and Germany. Founded in 1994, Apostroph has been headed since 2010 by CEO Philipp Meier. Apostroph will operate as a division within the TransPerfect Global Group and will continue to be led by Meier.

The addition of Apostroph expands TransPerfect’s existing footprint in the highly strategic DACH region, which includes multiple client service, production, and studio facilities in Germany, Austria, and Switzerland.

https://www.transperfect.com

Docugami, experts in AI for business documents, announced today it has opened its first international subsidiary, Docugami Canada, to help scale up the company’s collaboration with the Canadian AI sector and make it easier for document-intensive businesses in Canada to leverage Docugami’s document AI technologies to revolutionize their operations.

Docugami’s patented AI Document Engineering technology enables organizations to unlock the vital data contained in their business documents, automatically transforming complex long-form documents into structured, actionable data, enabling businesses to streamline their workflows, improve accuracy and efficiency, and drive better decision-making.

Docugami’s small agentic reasoning models outperform, in 3 top industry public benchmarks, all open-source reasoning models of comparable size and virtually all GPT-4 based LLMs. Docugami’s unique approach allows businesses to create Knowledge Graphs of all the data and information contained in their business documents, then use that data to power agentic workflows to accelerate their business processes.

Docugami already serves a wide range of customers across multiple industries, including insurance, life sciences, real estate, supply chain, and professional services. The company’s technology is designed to handle virtually all types of documents, such as contracts, reports, and regulatory filings.

https://www.docugami.com

Adobe announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp complex terms and spot differences between multiple agreements so they can better understand and verify the information in these important documents faster and easier. Features include:

• Contract intelligence: Acrobat AI Assistant automatically recognizes when a document is a contract—including scanned documents—and tailors the experience, generating a contract overview, surfacing key terms in a single click, quickly summarizing information and recommending questions specific to customers’ documents.
• Straightforward explanations—verified: Acrobat AI Assistant generates summaries and responses with clear language and clickable citations, making it fast and easy to navigate to the source and verify responses.
• Compare and contrast: Quickly see differences between versions​, check for consistency and catch discrepancies​ across up to 10 contracts, including scanned documents.
• Secure sharing and signing: Easily review contracts with stakeholders and request e-signatures all in one app.

Adobe Acrobat AI Assistant supplements LLM technologies with the same artificial intelligence and machine learning models behind Liquid Mode to provide a highly accurate understanding of document structure and content, which enhances the quality and reliability of AI Assistant’s outputs.

https://news.adobe.com/news/2025/02/acrobat-ai-assistant-contracts

Grammarly, an AI assistant, announced its intent to acquire productivity platform Coda. Coda’s CEO and Co-Founder Shishir Mehrotra will become the CEO of Grammarly. The addition of Coda’s AI tools and surfaces aims to transform Grammarly into an AI productivity platform for apps and agents where customers can unlock access to company knowledge, generative AI chat, a productivity suite, and capable, trusted AI agents to work smarter and faster.

With this acquisition, Grammarly is increasingly focused on the future of how AI agents can, not only improve applications, but also benefit the entire enterprise with increased productivity. Grammarly understands the infrastructure needed to deploy it at scale and the value of integration across applications. Grammarly’s AI agents, include authorship, plagiarism detection, and proofreading.

Coda has spent the past few years perfecting Coda Docs, a flexible productivity suite. Most recently, they’ve introduced Coda Brain, which unlocks company knowledge across enterprise applications.

Grammarly and Coda products will continue to work the way customers know. Grammarly is focused on making its AI assistant smarter and more contextually aware with company knowledge from Coda Brain, enabling permission-aware connections with other systems and applications, from email and documents to CRM and project trackers.

https://coda.io/blog/about-coda/grammarly-acquires-coda ■ https://www.grammarly.com/blog/company/grammarly-acquires-coda