Category: Collaboration and workplace (Page 1 of 96)

Syncro Soft, developer of the Oxygen XML suite of products, released Oxygen Content Fusion 8.1, a web-based collaboration platform for content creation and review. Version 8.1 is focused on streamlining DITA content management and collaboration by introducing more flexible project creation, enhanced file comparison and merging capabilities, and new AI-enabled features through integration with the Oxygen AI Positron Assistant 5.0.

• Users can start projects immediately even before linking to a Git repository and create them from predefined templates. Publications from existing DITA-OT project files can be imported and used for editing and validation context.
• The file comparison and merging tool includes a Differences View to track replies and review comments. Ignoring white-spaces enables focusing on meaningful content differences, rather than cosmetic formatting changes.
• With AI Positron Assistant 5.0 integration users can attach Word, PowerPoint, and PDF files for context in AI interactions. The DITA document conversion and topic analysis enables restructuring and updating content.
• Custom AI actions can be developed or existing ones filtered to suit specialized use cases. An external text or Markdown file may be leveraged for prompts.
• Updated components include the latest Oxygen XML Web Author 27.1.0 for visual XML editing and Oxygen Publishing Engine 27.1.

https://www.oxygenxml.com/content_fusion/whats_new.html

Implicit, a AI technology company, announced the launch of its AI platform designed to transform customer experience with AI-driven agent support and knowledge management. With a blend of agent-assist and self-service experiences, Implicit enables organizations to deploy support solutions tailored to their specific needs, improving efficiency and accuracy. The solution includes:

• Implicit Knowledge: A self-service customer support chatbot that mirrors the expertise and empathy of top-tier technicians, allowing users to resolve issues without human intervention.
• Implicit Support: An AI-powered product expert copilot that understands every documented product, issue, and resolution.

Addresses challenges faced by customer success and knowledge management teams:

1. Ambiguous customer queries.
2. Constantly evolving product lines and associated issues.
3. The complexity of interconnected product ecosystems.
4. The difficulty of managing distributed and private knowledge assets.
5. Inconsistent, incomplete, or outdated knowledge bases.
6. Multiple and often inconsistent authors contributing to knowledge repositories, including legacy documentation.

Implicit’s technology is built on knowledge graphs, GraphRAG, and chain-of-thought reasoning. By ingesting private product data – including product catalogs and taxonomies, problem and resolution situations, and error codes – the system intelligently maps relationships between products, their potential issues, and optimal solutions. The platform incorporates a human feedback loop for continuous improvement and provides citations for verification.

https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

accessiBe, experts in web accessibility solutions, announced the launch of accessFlow 2.0, the newest addition of its AI-powered web accessibility management solutions that help developers address accessibility barriers at the code level.

Building on accessFlow 1.0, accessFlow 2.0’s newest features simplify accessibility management, from site inception to production, by identifying issues, delivering actionable insights, and implementing fixes through its integration directly into development workflows and CI/CD pipelines. Compatible with frameworks including ReactJS, Angular, and more, accessFlow 2.0 works with existing processes to ensure accessible code is deployed consistently. By embedding accessibility within the software development lifecycle (SDLC), developers can achieve lasting accessibility improvements at a native level across web projects in alignment with the Web Content Accessibility Guidelines (WCAG) and compliance with regulatory requirements

Empowering Data-Driven Decisions – The enhanced dashboard delivers clear insights into accessibility issues, trends, and priorities.

Streamlined Issue Management – The new Explore Page aggregates and categorizes accessibility issues, allowing users to prioritize and manage them by severity or WCAG rules.

Robust Ticketing Synchronization – accessFlow 2.0 integrates with major ticketing systems like Jira, Asana, and ClickUp.

Real-Time Notifications – Real-time notifications keep users updated on audit results, mentions, full audit failures, and task assignments.

https://accessibe.com

TransPerfect, a provider of language and AI solutions for global business, today announced that it has acquired Apostroph Group, a Switzerland- and Germany-based language service provider (LSP). Financial terms of the transaction were not disclosed.

Apostroph is an LSP in the DACH region, with significant market share coming from a combination of organic growth and M&A, including its 2017 merger with Germany-based Wieners+Wieners. The company’s global headquarters are in Lucerne, Switzerland, with a total of 10 offices across Switzerland and Germany. Founded in 1994, Apostroph has been headed since 2010 by CEO Philipp Meier. Apostroph will operate as a division within the TransPerfect Global Group and will continue to be led by Meier.

The addition of Apostroph expands TransPerfect’s existing footprint in the highly strategic DACH region, which includes multiple client service, production, and studio facilities in Germany, Austria, and Switzerland.

https://www.transperfect.com