Curated for content, computing, data, information, and digital experience professionals

Month: April 2026

Gilbane Advisor 4-8-26 — HAIC benchmarks, capability thinking

Featured articles: Angela Aristidou, and Daniel Kocot.

Additional reading: Kurt Cagle & Chloe Shannon, Caleb Sponheim, Sarah Perez, and Scott Brinker.

News: Box, MadCap, Progress, and Fox..

Our next issue arrives 4/22/26.

All previous issues are available at https://gilbane.com/gilbane-advisor-index


Opinion / Analysis

AI benchmarks are broken. Here’s what we need instead.

“AI is almost never used in the way it is benchmarked. Although researchers and industry have started to improve benchmarking by moving beyond static tests to more dynamic evaluation methods, these innovations resolve only part of the issue. That’s because they still evaluate AI’s performance outside the human teams and organizational workflows where its real-world performance ultimately unfolds.”

Angela Aristidou proposes a different approach that deserves attention.  (6 min)

https://www.technologyreview.com/2026/03/31/1134833/ai-benchmarks-are-broken-heres-what-we-need-instead

APIs don’t follow domains. They follow capabilities.

Why Domain Driven Design alone leads to leaky APIs and how capability thinking creates stable and evolvable interfaces

Daniel Kocot has some good architectural advice on APIs and domain driven design roles, and how to keep them in sync with desired outcomes over time. (4 min)

https://architecturalbytes.substack.com/p/apis-dont-follow-domains-they-follow

More Reading

All Gilbane Advisor issues


Content Technology News

MadCap updates MadCap Syndicate platform

Features enrich user experiences, content management and integration, maximize quality of AI-generated content, and improves effectiveness of AI agents.
https://www.madcapsoftware.com/press-release/madcap-syndicate-brings-ai-enablement-to-corporate-content/

Box unveils the Box Agent

Acts as a unified AI engine across Box, leveraging the latest reasoning models to search company files, analyze critical data, and generate content.
https://www.boxinvestorrelations.com/news-and-media/news/press-release-details/2026/Box-Unveils-the-Box-Agent-to-Transform-How-Enterprises-Work-With-Content/default.aspx

Progress Software updates Sitefinity Generative CMS

Enables operationalization of GenAI across websites, portals & digital experiences – supporting AI search, conversational interfaces & personalized content delivery.
https://investors.progress.com/news-releases/news-release-details/progress-software-delivers-sitefinity-generative-cms-ai-driven

Foxit tool detects hidden security threats inside PDFs

PDF Action Inspector proactively scans documents for embedded JavaScript and self-modifying behaviors that can bypass redaction, expose sensitive data, or alter document output.
https://www.foxit.com/company/press/12181.html

All content technology news


The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news. We do not sell or share personal data.

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MadCap updates MadCap Syndicate platform

MadCap Software, Inc., a provider of multi-channel content authoring, management and publishing software, introduced the Spring 2026 release of MadCap Syndicate, a platform for content delivery, aggregation, and artificial intelligence (AI) enablement. The new version adds AI-powered features for enriching users’ experiences, managing content, maximizing the quality of AI-generated content and analysis, and improving the effectiveness of AI agents.

  • AI-Powered Semantic Search. Syndicate supports AI-powered semantic search that understands the context of content whether answering a user’s question or conducting duplicate content analysis.
  • Portals enable the creation of customized public or private portals that provide top-to-bottom control of the user experience and leverage the power of Syndicate’s semantic AI.
  • Tech Docs Integration provides direct, seamless connections to MadCap Flare and MadCap IXIA CCMS for technical documentation, complementing learning and development content, further facilitating content unification.
  • Automated Content Classification and Tagging driven by AI and machine learning improves search and analysis by content teams and AI agents.

All features of the Spring 2026 release of MadCap Syndicate are available today, except semantic duplication analysis and automated content classification and tagging, which will be released in April 2026.

https://www.madcapsoftware.com/press-release/madcap-syndicate-brings-ai-enablement-to-corporate-content

Box unveils the Box Agent

Box, Inc., an Intelligent Content Management (ICM) platform, announced the general availability of the Box Agent, an AI-powered capability that takes natural language instructions to reason and complete complex tasks, allowing enterprises to work more effectively with unstructured data. Acting as a unified AI engine across Box, the Box Agent leverages the latest advanced reasoning models to securely search company files, analyze and synthesize critical data, and generate new content, while respecting Box’s enterprise-grade security, governance, and permissions controls. Box also announced enhancements to Box AI Studio, allowing admins to develop custom agents tailored to complex, business-specific use cases.

Leveraging AI capabilities from OpenAI, Anthropic, and Google, the Box Agent is able to autonomously understand a user’s intent based on their prompt, find the right content needed to execute that task, reflect on the work it needs to do, and iterate until it can successfully answer the user’s request. This all takes place within Box AI’s new conversational interface, which provides the ability to revisit previous sessions where users can iterate, refine, and return to work from where they left off.

Customers on the Enterprise Plus and Enterprise Advanced plans can start using the Box Agent today.

https://www.boxinvestorrelations.com/news-and-media/news/press-release-details/2026/Box-Unveils-the-Box-Agent-to-Transform-How-Enterprises-Work-With-Content/default.aspx

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