The Gilbane Advisor

Curated for content, computing, data, information, and digital experience professionals

Year: 2026 (Page 1 of 5)

Gilbane Advisor 4-8-26 — HAIC benchmarks, capability thinking

April 8, 2026 /

Featured articles: Angela Aristidou, and Daniel Kocot.

Additional reading: Kurt Cagle & Chloe Shannon, Caleb Sponheim, Sarah Perez, and Scott Brinker.

News: Box, MadCap, Progress, and Fox..

Our next issue arrives 4/22/26.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

AI benchmarks are broken. Here’s what we need instead.

“AI is almost never used in the way it is benchmarked. Although researchers and industry have started to improve benchmarking by moving beyond static tests to more dynamic evaluation methods, these innovations resolve only part of the issue. That’s because they still evaluate AI’s performance outside the human teams and organizational workflows where its real-world performance ultimately unfolds.”

Angela Aristidou proposes a different approach that deserves attention.  (6 min)

https://www.technologyreview.com/2026/03/31/1134833/ai-benchmarks-are-broken-heres-what-we-need-instead

APIs don’t follow domains. They follow capabilities.

Why Domain Driven Design alone leads to leaky APIs and how capability thinking creates stable and evolvable interfaces

Daniel Kocot has some good architectural advice on APIs and domain driven design roles, and how to keep them in sync with desired outcomes over time. (4 min)

https://architecturalbytes.substack.com/p/apis-dont-follow-domains-they-follow

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Content Technology News

MadCap updates MadCap Syndicate platform

Features enrich user experiences, content management and integration, maximize quality of AI-generated content, and improves effectiveness of AI agents.
https://www.madcapsoftware.com/press-release/madcap-syndicate-brings-ai-enablement-to-corporate-content/

Box unveils the Box Agent

Acts as a unified AI engine across Box, leveraging the latest reasoning models to search company files, analyze critical data, and generate content.
https://www.boxinvestorrelations.com/news-and-media/news/press-release-details/2026/Box-Unveils-the-Box-Agent-to-Transform-How-Enterprises-Work-With-Content/default.aspx

Progress Software updates Sitefinity Generative CMS

Enables operationalization of GenAI across websites, portals & digital experiences – supporting AI search, conversational interfaces & personalized content delivery.
https://investors.progress.com/news-releases/news-release-details/progress-software-delivers-sitefinity-generative-cms-ai-driven

Foxit tool detects hidden security threats inside PDFs

PDF Action Inspector proactively scans documents for embedded JavaScript and self-modifying behaviors that can bypass redaction, expose sensitive data, or alter document output.
https://www.foxit.com/company/press/12181.html

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news. We do not sell or share personal data.

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MadCap updates MadCap Syndicate platform

April 2, 2026 /

MadCap Software, Inc., a provider of multi-channel content authoring, management and publishing software, introduced the Spring 2026 release of MadCap Syndicate, a platform for content delivery, aggregation, and artificial intelligence (AI) enablement. The new version adds AI-powered features for enriching users’ experiences, managing content, maximizing the quality of AI-generated content and analysis, and improving the effectiveness of AI agents.

  • AI-Powered Semantic Search. Syndicate supports AI-powered semantic search that understands the context of content whether answering a user’s question or conducting duplicate content analysis.
  • Portals enable the creation of customized public or private portals that provide top-to-bottom control of the user experience and leverage the power of Syndicate’s semantic AI.
  • Tech Docs Integration provides direct, seamless connections to MadCap Flare and MadCap IXIA CCMS for technical documentation, complementing learning and development content, further facilitating content unification.
  • Automated Content Classification and Tagging driven by AI and machine learning improves search and analysis by content teams and AI agents.

All features of the Spring 2026 release of MadCap Syndicate are available today, except semantic duplication analysis and automated content classification and tagging, which will be released in April 2026.

https://www.madcapsoftware.com/press-release/madcap-syndicate-brings-ai-enablement-to-corporate-content

Box unveils the Box Agent

April 2, 2026 /

Box, Inc., an Intelligent Content Management (ICM) platform, announced the general availability of the Box Agent, an AI-powered capability that takes natural language instructions to reason and complete complex tasks, allowing enterprises to work more effectively with unstructured data. Acting as a unified AI engine across Box, the Box Agent leverages the latest advanced reasoning models to securely search company files, analyze and synthesize critical data, and generate new content, while respecting Box’s enterprise-grade security, governance, and permissions controls. Box also announced enhancements to Box AI Studio, allowing admins to develop custom agents tailored to complex, business-specific use cases.

Leveraging AI capabilities from OpenAI, Anthropic, and Google, the Box Agent is able to autonomously understand a user’s intent based on their prompt, find the right content needed to execute that task, reflect on the work it needs to do, and iterate until it can successfully answer the user’s request. This all takes place within Box AI’s new conversational interface, which provides the ability to revisit previous sessions where users can iterate, refine, and return to work from where they left off.

Customers on the Enterprise Plus and Enterprise Advanced plans can start using the Box Agent today.

https://www.boxinvestorrelations.com/news-and-media/news/press-release-details/2026/Box-Unveils-the-Box-Agent-to-Transform-How-Enterprises-Work-With-Content/default.aspx

Progress Software updates Sitefinity Generative CMS

March 31, 2026 /

Progress Software, a provider of AI-powered digital experience and infrastructure software, announced the latest release of Progress Sitefinity Generative CMS. The release enables organizations to operationalize generative AI across websites, portals and digital experiences—supporting AI-powered search, conversational interfaces and personalized content delivery within a governed, enterprise-ready framework.

Sitefinity Generative CMS includes AI‑native capabilities:

  • Hyper-Personalization: Dynamically Generated Experiences enable real-time, AI-driven personalization by combining behavioral journey and contextual signals from the Sitefinity Insight Customer Data Platform, tailoring interactions to individual users. The Observability Intent Grid allows visualization and audits of AI-driven decisions.
  • AI Agents Embedded in the CMS: AI agents accelerate production and support consistency across the digital experience lifecycle. The Brand Agent protects and reinforces the organization’s voice and provides guidance to maintain tone, style and brand standards across content. The SEO Agent analyzes content and metadata enhancing visibility across traditional and generative search experiences.
  • SEO Readiness: Sitefinity CMS enables definition of Schema.org JSON‑LD structured data for all pages and content types, making enterprise content immediately discoverable by crawlers, generative search tools and AI engines.
  • AI Search and Conversational Experiences: Integrated Progress Agentic RAG enables AI-driven search, knowledge discovery and conversational experiences across enterprise content within Sitefinity CMS.

https://investors.progress.com/news-releases/news-release-details/progress-software-delivers-sitefinity-generative-cms-ai-driven

Foxit tool detects hidden security threats inside PDFs

March 31, 2026 /

Foxit Software introduced a capability designed to uncover hidden security risks inside PDFs, as part of its latest PDF Editor 2026.1 release for Windows and macOS. 

The update is led by PDF Action Inspector, a new tool that proactively scans documents for embedded JavaScript and self-modifying behaviors – threats that can bypass redaction, expose sensitive data, or alter document output without detection. As organizations increasingly rely on PDFs to share critical infrastructure, these risks have become a growing but often overlooked attack surface.

Foxit PDF Editor 2026.1 expands enterprise protection to help organizations manage documents consistently across environments. Microsoft Azure Information Protection is available in the Mac App Store version, enabling unified policy enforcement across Windows and macOS devices. Support for FileOpen-protected PDFs has also been added to Mac editions for Editor and Reader, improving access to DRM-protected content across teams. 

Enhancements to licensing and login stability reduce friction during enterprise rollouts, while a new license page provides clearer visibility into subscription and entitlement details. Additional updates to annotation, file splitting, and page extraction workflows are designed to streamline document tasks and reduce errors. Foxit’s AI Assistant updates are focused on security controls, governance, and compliance alignment. 

https://www.foxit.com/company/press/12181.html

Gilbane Advisor 3-25-26 — World models, persuasion bombing

March 25, 2026 /

Featured articles: Rohit Krishnan, and Thomas Stackpole.

Additional reading: Ksenia Se & Will Schenk, Jessica Davies, Mike Amundsen, and Maria Rosala, Georgia Kenderova & Tanner Kohler.

News: WordPress.com, Aprimo, Adobe & NVIDIA, and Databricks.

Our next issue arrives 4/8/26.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

The future of work is world models

The challenge of managing enterprise-scale volumes of AI agents is daunting, to say the least, and mind-boggling when accounting for tacit knowledge, and complex processes. Rohit Krishnan has a fascinating piece suggesting an enterprise world model similar to the world models underpinning video games as a way forward. The comments are also worth reading. (6 min)

https://www.strangeloopcanon.com/p/the-future-of-work-is-world-models

LLMs are manipulating users with rhetorical tricks

A human-in-the-loop is not sufficient for governance.

Thomas Stackpole reports on a Boston Consulting Group (BCG) study involving 244 BCG consultants fact checking an LLM and  pointing out errors. They found “the model responded by ‘bombarding’ the user with multiple persuasive tactics to defend its original answer.” (9 min)

https://hbr.org/2026/03/llms-are-manipulating-users-with-rhetorical-tricks

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Content Technology News

AI agents can now act directly on WordPress.com sites

The update enables AI agents to create, edit, and manage content on WordPress.com sites directly through natural conversation, on behalf of users.
https://wordpress.com/blog/2026/03/20/ai-agent-manage-content/

Aprimo unveils Agentic DAM

Aprimo’s agents operate persistently across the entire content operations process, from planning, creation, and enrichment to review, transformation, and distribution.
https://www.aprimo.com/platform/digital-asset-management

Adobe & NVIDIA announce strategic partnership

Adobe’s creative and marketing workflows, models and technology & NVIDIA’s open models, libraries, research and computing to deliver foundational Adobe Firefly models & agentic workflows.
https://news.adobe.com/news/2026/03/adobe-and-nvidia-announce-strategic-partnership

Databricks launches Genie Code

Integrated with Unity Catalog, Genie Code understands business semantics and audit requirements and federates enterprise data, including data from external platforms.
https://www.databricks.com/company/newsroom/press-releases/databricks-launches-genie-code-bringing-agentic-engineering-data

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

AI agents can now act directly on WordPress.com sites

March 20, 2026 /

WordPress.com, Automattic’s hosted website platform built on the open source WordPress software, announced the launch of new write capabilities for its Model Context Protocol (MCP) server. The update enables AI agents — including Claude, ChatGPT, and Cursor — to create, edit, and manage content on WordPress.com sites directly through natural conversation, on behalf of users.

With today’s addition of write capabilities, WordPress.com has extended the agentic web. AI agents can now actively build and manage websites. Where the original MCP server let AI agents read, the new write and content authoring capabilities let them act: drafting posts, editing pages, and managing content on behalf of users, all with explicit user confirmation at every step.

The feature was designed with safeguards to ensure users remain in control. Updates require explicit user confirmation before any action is taken, and changes to already-published content are clearly flagged as going live immediately. The MCP server is opt-in only, with nothing enabled by default.

The MCP write capabilities are available now. The feature is compatible with any MCP-enabled AI agent WordPress.com plans. The MCP server is available to all paid WordPress.com plan users at no additional cost.

https://wordpress.com/blog/2026/03/20/ai-agent-manage-content/

Aprimo unveils Agentic DAM

March 17, 2026 /

Aprimo, a provider of digital asset management and content operations solutions, today announced the launch of Aprimo’s Agentic DAM, the next evolution of its digital asset management designed for enterprises, where AI agents increasingly discover, interpret, and act on content.

Aprimo’s Agentic DAM enables AI agents to become first-class content consumers. These agents create, review, govern, and personalize content, while maintaining human oversight and continuous compliance. 

Aprimo’s agents operate persistently across the entire content operations process, from planning, creation, and enrichment to review, transformation, and distribution. Governance is applied continuously, not only at ingestion but at runtime across upstream creative tools and downstream marketing systems.

Aprimo organizes its Agentic DAM into specialized AI agent categories, including Planning Agents, Librarian Agents, Critic Agents, Compliance Agents, and Production Agents. Together, these agents automate repeatable tasks, enrich metadata, validate claims, generate variants, and personalize content dynamically.

Aprimo’s Agentic DAM not only governs content within the DAM repository but extends intelligence across the broader marketing and creative stack. Agents can operate upstream in creative tools to review work in progress and downstream in CMS and campaign systems to validate assets at the point of deployment.

https://www.aprimo.com/platform/digital-asset-management

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