The Gilbane Advisor

Curated for content, computing, and digital experience professionals

Year: 2025 (Page 3 of 6)

Coveo augments AI support

March 5, 2025 /

Coveo announced three advancements to augment AI, GenAI, and Agentic AI projects: Coveo for Agentforce, and expanded suite of Coveo APIs and the Coveo Agentic AI Design Partner Program.

Coveo for Agentforce natively integrates into Salesforce, grounding AI agents in contextually relevant, enterprise-wide knowledge—wherever it resides. Coveo for Agentforce is focused on enhancing deployments for large, complex enterprises, to help ensure it delivers the most relevant, up-to-date knowledge instantly. Beyond the first agentic packaged application, Coveo for Agentforce, Coveo’s portfolio continues to grow with both managed and custom AI solutions powered by the Coveo AI-Relevance Platform.

The Coveo suite of APIs has been enhanced to include the Search API, Passage Retrieval API, the Case Classification API and the new Answer API, providing developers with more flexibility to build AI-powered experiences that are precise, secure, and business-aware.

Coveo is also launching an Agentic AI Design Partner Program to collaborate with enterprises. This program allows participants to share their technology needs and challenges while working directly with Coveo’s Product team to tackle the fundamental problems AI applications continue to face.

Coveo for Agentforce is available today in the AgentExchange. 

https://www.coveo.com/en/company/news-releases/2025/agenticai

Gilbane Advisor 3-5-25 — Web Stockholm syndrome, reducing hallucinations

March 5, 2025 /

This week we feature articles from Alissa Cooper, and Simon Willison.

Additional reading comes from Hamel Husain & Greg Ceccarelli, Hannah Mayer, Lareina Yee, Michael Chui, &  Roger Roberts, Daniel Tunkelang, and Project Liberty.

News comes from Contentstack, IBM & DataStax, MongoDB, Foxit, and Adobe.

Our next issue arrives March 12.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

The web can thrive without Google’s search monopoly

The Google online search monopoly case is now in the remedies phase, and the DOJ’s proposal includes a divestiture of Google Chrome. Last week Alissa Cooper published two posts addressing what this might mean for the web.

This post summarizes her analysis, and links to her more detailed post (The true cost of browser innovation: Why Chrome’s divestiture wouldn’t end the open web), supporting her conclusion. If you’re already interested in the topic you could just skip to the more comprehensive post. (6 min)

https://www.techpolicy.press/the-web-can-thrive-without-googles-search-monopoly

Hallucinations in code are the least dangerous form of LLM mistakes

Simon Willison… “The real risk from using LLMs for code is that they’ll make mistakes that aren’t instantly caught by the language compiler or interpreter. And these happen all the time!”

Testing AI-generated code yourself is, if anything, even more critical than hand-written code. Willison explains, and also provides some tips on how to reduce hallucinations. His audience is mostly developers but this is an important and easy read for tech and non-tech executives. (4 min).

Also see the link below to AI essentials for tech executives. 

https://simonwillison.net/2025/Mar/2/hallucinations-in-code

More Reading

All Gilbane Advisor issues

Content technology news

Introducing Contentstack EDGE

The new DXP unifies the company’s headless CMS, Lytics customer data platform, personalization, automation, AI, and front-end hosting capabilities.
https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

IBM to acquire DataStax

Acquisition furthers IBM’s commitment to open-source; helps clients access untapped, unstructured enterprise data to maximize impact of generative AI.
https://newsroom.ibm.com/2025-02-25-ibm-to-acquire-datastax,-deepening-watsonx-capabilities-and-addressing-generative-ai-data-needs-for-the-enterprise

Foxit adds multi-document analysis to mobile AI Assistant

Enables users to boost productivity with AI-powered summaries, cross-document Insights, and instant data extraction with iOS & Android phones.
https://foxit.com

MongoDB acquires Voyage AI

MongoDB to integrate Voyage AI’s embedding and reranking models, delivering accurate and relevant information retrieval for sophisticated AI use cases.
https://www.mongodb.com/blog/post/redefining-database-ai-why-mongodb-acquired-voyage-ai

Adobe brings Photoshop to iPhone, expands web version

New Photoshop iPhone app delivers Photoshop’s core imaging and design tools like layering and masking, tailored for mobile devices.
https://news.adobe.com/news/2025/02/photoshop-mobile-web

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. We do not sell or share personal data.

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Couchbase unveils Edge Server

March 4, 2025 /

Couchbase, Inc., a developer data platform for critical applications in our AI world, launched Couchbase Edge Server, an offline-first, lightweight database server and sync solution designed to provide low latency data access, consolidation, storage and processing for applications in resource-constrained edge environments.

Edge applications that rely solely on cloud databases can be slowed down due to connectivity challenges, but local databases don’t always offer a solution as they can be difficult to deploy within limited computing environments.

Couchbase Edge Server is built on the Couchbase Lite core engine, an AI-ready embedded database for running critical applications on hundreds of thousands of client devices. The Edge Server is deployed as a standalone server and provides support for a simple access interface for local client access. It delivers offline-first benefits through seamless synchronization – downstream with Couchbase Lite-based edge clients and upstream to Couchbase Capella and self-managed Couchbase instances.

Couchbase Edge Server enables organizations to run edge applications efficiently on as little as one gigabyte of RAM on a single board computer. This can dramatically reduce the cost of edge deployments across many locations, by serving communities of web and mobile clients at each location through a local database backend.

https://www.couchbase.com/blog/couchbase-edge-server-lightweight-sync/

data.world announces Archie Chat for enterprise data catalogs

March 3, 2025 /

data.world, an enterprise data catalog for the modern data stack, announced the public beta launch of Archie Chat, an AI-powered catalog assistant that improves how users interact with their enterprise data catalog. Archie Chat helps users find answers to their questions quickly through natural language conversation, driving catalog adoption and enhancing data discovery across organizations.

Archie Chat, the evolution of data.world’s AI capabilities, combines knowledge graph technology with modern language model architecture to create a more intuitive data discovery experience. The assistant enables users to interact conversationally with their data catalog, receive guided support with catalog management tasks, and quickly find precise information without specialized query knowledge.

Archie Chat is built specifically for enterprise data environments, ensuring security, accuracy, and contextual relevance. Features include:

  • Self-hosted language model technology that ensures sensitive data remains under customer control
  • Transparent “thought process” documentation that shows users exactly where information is sourced
  • Multi-turn conversations allowing users to refine and follow up on queries naturally
  • Cross-platform integration with Slack, browser interfaces, and a public API, meeting users where they work
  • Enterprise-grade security with no data sharing to third parties for model training
  • Built on data.world’s proprietary AI Context Engine (AICE) for agent orchestration.

https://data.world

TransPerfect introduces Zendesk Support App

March 3, 2025 /

TransPerfect, a provider of language and AI solutions for global business, announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent Workspace. The app enables users to easily and instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API, providing businesses with a solution for cost-effective multilingual content management within Zendesk.

GlobalLink Now is TransPerfect’s suite of AI-powered products, services, and solutions. It provides secure, real-time translations via self-service tools, browser extensions, APIs, and workflow integrations to optimize multilingual content management. It includes a hub and plugin for instant machine translation, alongside AI consulting and generative AI offerings.

Agents using the TransPerfect for Zendesk Support App will be able to:

  • Leverage neural machine translation, large language models, and human linguists
  • Provide translations that meet GDPR, ISO 27001, SOC 2, and global data standards
  • Employ instant language detection that eliminates the need for manual language selection, enabling quick agent response times and increasing CSAT and NPS scores
  • Access on-demand text translation for personalized responses
  • Support customers in multiple languages with a single support team
  • Engage customers across different regions without the need for multilingual agents
  • Automatically submit and close tickets for improved CSAGT scores

https://www.transperfect.com/about/press/transperfect-introduces-zendesk-support-app

Introducing Contentstack EDGE, an adaptive digital experience platform

February 26, 2025 /

Contentstack, a digital experience platform, announced the launch of Contentstack EDGE, an adaptive digital experience platform built for the AI era. Their next-generation digital experience platform (DXP) unifies the company’s headless CMS, recently acquired real-time customer data platform Lytics, personalization, automation, AI, and front-end hosting capabilities. Together, Contentstack EDGE is capable of delivering adaptive experiences, reacting in real-time to every customer interaction while staying on-brand through AI and data-driven decision-making.

Contentstack EDGE is built on a composable architecture combining its headless CMS and real-time CDP into an easy-to-use solution backed by the company’s Care Without Compromise support program and no-fail AI guarantee.

Contentstack EDGE embraces the company’s vision for digital experiences that are:

  • AI-Powered: Brand-aware generative AI and automated workflows to create, manage, and distribute intelligent content at scale with precision.
  • Data-Driven: Real-time, first-party customer data unified across sources to deliver the right message, to the right person, in the right channel, at the right time, every time.
  • Personalized: Content and journey analytics, and predictive modeling so brands can deliver highly dynamic and responsive experiences in real time.

https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

IBM to acquire DataStax

February 25, 2025 /

IBM announced its intent to acquire DataStax, an AI and data solution provider. DataStax’s technology will enhance IBM’s watsonx portfolio of products accelerating the use of generative AI, helping companies unlock value from vast amounts of unstructured data.

The acquisition also builds on IBM’s commitment to open-source AI. DataStax is the creator of AstraDB and DataStax Enterprise, NoSQL and vector database capabilities powered by Apache Cassandra; and Langflow, the open-source tool and community for low-code AI application development.

IBM will continue to support, engage, and innovate with the open-source Apache Cassandra, Langflow, Apache Pulsar, and OpenSearch communities in which DataStax participates. IBM’s long-standing commitment to open-source AI includes the open-source IBM Granite foundation models and Instruct Lab, an approach to advancing true open-source innovation around LLMs.

IBM helps clients scale generative AI and transform their business using enterprise data. The acquisition of DataStax enhances these efforts. Their vector database excels at harnessing unstructured enterprise data and accelerating its time to value, and Langflow provides a graphical, low-code design environment and component orchestration for generative AI apps that facilitates collaboration across diverse skillsets.

The acquisition is expected to close in the second quarter of 2025.

https://newsroom.ibm.com/2025-02-25-ibm-to-acquire-datastax,-deepening-watsonx-capabilities-and-addressing-generative-ai-data-needs-for-the-enterprise

Foxit adds multi-document analysis to mobile AI Assistant

February 25, 2025 /

Foxit, a provider of PDF and eSignature products and services, helping knowledge workers to increase productivity and do more with documents, today announced the addition of multi-document analysis to its AI Assistant feature within its mobile apps for iOS and Android. This new and unique capability enhances the AI Assistant’s functionality, enabling users to analyze multiple documents simultaneously directly from their mobile devices.

The introduction of multi-document analysis caters to the evolving needs of professionals who require efficient tools to manage and process large volumes of information. The new feature is designed to simplify workflows by allowing users to:

  • Summarize Multiple Documents at Once: Create concise summaries for all uploaded documents, saving time by avoiding the need to review each individually.
  • Ask Questions Across Files: Get answers that draw insights from multiple documents simultaneously, ideal for comparing contracts, reports, or research materials.
  • Extract Key Information: Pinpoint critical data, such as deadlines or figures, or find patterns and trends from across multiple files in seconds.

The multi-document analysis feature is now available in the latest update to Foxit’s PDF Reader and PDF Editor mobile apps for iOS and Android.

https://foxit.com

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