The Gilbane Advisor

Curated for content, computing, and digital experience professionals

Month: January 2024 (Page 1 of 3)

Mindbreeze and Ariza Content Solutions partner

January 31, 2024 /

Mindbreeze, a provider of appliances and cloud services in the field of information insight, and Ariza Content Solutions have created a partnership to employ and enhance insights & search experiences and provide companies with content management.

While traditional content workflows encompassed content creation, through management of editorial and production processes, to final publication and delivery to various distribution channels, today content creators are learning the value of connected, searchable data to allow for deeper connections in their content. To accomplish this goal, Ariza employs solutions incorporating AI-driven insight engines like Mindbreeze InSpire. Insight engines enhance the search experience giving customers, both external and internal access to knowledge and insight into their content.

Mindbreeze InSpire, an insight engine, uses traditional search methods and sophisticated data analysis approaches to interpret business information and answer critical business questions. Equipped with machine learning and AI capabilities, the Mindbreeze InSpire solution provides a foundation for successful enterprise knowledge management.

https://inspire.mindbreeze.com ■ https://www.arizacs.com

Box announces Box App for Apple Vision Pro

January 31, 2024 /

Box, Inc., a Content Cloud, announced the launch of the new Box app for Apple Vision Pro. Designed to take advantage of spatial computing, Box for Apple Vision Pro dramatically updates how people experience and collaborate on content in the enterprise. The uniquely immersive experiences and infinite desktop of the visionOS platform transforms how people work with content, while relying on the security and compliance of the Box Content Cloud. 

By bringing Box’s productivity and collaboration experience to visionOS, Box customers can access a rich set of collaborative and secure content features that will change how they engage with their digital content. For example:

  • Immerse yourself in rich content
  • Merge the digital and physical world
  • Get “hands-on” and interact with content in new ways
  • Create your own infinite desktop to multitask
  • Seamlessly organize and navigate your files

Box Admins will be able to enable and configure the Box experience on Apple Vision Pro, designed to keep customers in control of their data so they can determine access controls to granular features with a simple on and off toggle. The Box for Apple Vision Pro app is available for free in the App Store for visionOS for Box users.

https://blog.box.com/box-apple-vision-pro-brings-your-enterprise-content-life

Gilbane Advisor 1-31-24 — Modern AI stacks, output similarity fix?

January 31, 2024 /

This week we feature articles from Matt Murphy, Tim Tully, Grace Ge, Derek Xiao & Katie Keller, and Gary Marcus.

Additional reading comes from Dharmesh Shah, Paul Cheesbrough & Melody Hildebrandt, Casey Newton, and Chris Ashby.

News comes from Uniform, ActionIQ, Pega, MadCap Software & Xyleme.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

The modern AI stack: Design principles for the future of enterprise AI architectures

The AI technology ecosystem is difficult to keep up with, even for those whose full-time day job is doing just that, and especially for those tasked with recommending or applying it to enterprise software architectures and applications. Matt Murphy, Tim Tully, Grace Ge, Derek Xiao, and Katie Keller from Menlo Ventures bring you up-to-date. (10 min)

https://menlovc.com/perspective/the-modern-ai-stack-design-principles-for-the-future-of-enterprise-ai-architectures/

Gary Marcus takes issue with the AI Snake Oil guys over their claim (we pointed to it in last week’s issue) that “Output similarity is a distraction”. Both articles are worth a read. (6 min)

https://garymarcus.substack.com/p/no-multimodal-chatgpt-is-not-going

More Reading

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Content technology news

Uniform announces CMS capabilities for Visual Workspace

The new CMS and AI capabilities is meant to streamline the process of building digital experiences, using content from multiple sources.
https://www.uniform.dev

ActionIQ announces CXAI to integrate GenAI data & GenAI content

Built for customer experience (CX), marketing, & data teams, and includes Typeface, a GenAI AI platform for enterprise content creation.
https://www.actioniq.com/newsroom/actioniq-announces-cx-ai-genai/

Pega introduces Pega GenAI Knowledge Buddy

GenAI Knowledge Buddy synthesizes knowledge scattered across content libraries to quickly get answers to employee and customer inquiries.
https://www.pega.com/products/genai-knowledge-buddy

MadCap Software acquires Xyleme to expand suite of intelligent content management products

Organizations will have a single source of enterprise-class solutions for their content needs, from documentation to onboarding customers and their workforce.
https://www.madcapsoftware.com/press-release/madcap-software-acquires-xyleme/ ■ https://xyleme.com

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, web, data, and digital experience technology and information professionals. We publish recommended articles and content technology news weekly. We do not sell or share personal data.

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Quark announces QPP NextGen v3.3

January 29, 2024 /

Quark Software, a global provider of content automation, intelligence and design software, today announced the newest release of Quark Publishing Platform (QPP) NextGen, its cloud-based content automation platform that simplifies the complexities associated with the entire enterprise content lifecycle management process, from creation to consumption, in a fully integrated CCMS.

QPP NextGen v3.3 includes new content workflow visualization capabilities that help content teams understand the impact of change across content workflows. Additionally, newly available self-service Microsoft Excel data integration options for content authors reduces IT dependency and helps eliminate errors when creating data-rich documentation.

With QPP NextGen v3.3, Quark has infused more features within Quarky AI – the company’s enterprise AI copilot that works with customer’s own AI services and LLMs. It delivers real-time visibility to address inefficiencies, ensure compliance when working with sensitive information, and offers fast access to Microsoft Excel data for content authors to analyze and organize large amounts of componentized, reusable content quickly and efficiently.

New features and benefits available in the latest v3.3 release of QPP NextGen include:

  • Visualization Workflows
  • Access to Microsoft Excel Data
  • Improved Security Posture
  • Improved Search and Discovery of Content
  • Prioritize Content Attributes

https://www.quark.com/whats-new-quark-publishing-platform

Uniform announces CMS capabilities for Visual Workspace

January 25, 2024 /

Uniform announced the addition of new CMS capabilities to its Uniform Visual Workspace, to expand the basic concept of a CMS from a single-source content repository to unified, multi-source one. This enables brands to leverage content from any source without writing any integration logic, setting up unreliable data synchronization processes, or moving content into yet another repository. In the Visual Workspace, mapping fields from different content sources is done without developer involvement. Localization, versioning and asset management are now part of the Visual Workspace.

For brands who already have one or more CMSs in place, this creates an opportunity to work with a single content model that spans those systems, along with any other content sources they use – be they legacy, monolithic, composable, or bespoke. With generative AI integrated throughout the Visual Workspace, new content can be created almost instantly. Uniform provides guardrails that ensure generative AI is creating accurate, on-brand content, using the language models you choose.

https://www.uniform.dev

ActionIQ announces CXAI to integrate GenAI data & GenAI content

January 25, 2024 /

ActionIQ, an Enterprise Customer Data Platform, announced the launch of CXAI, a suite of AI-enabled solutions purpose-built for customer experience (CX), marketing, and data teams. The first CXAI release introduces two modules, CXAI Data and CXAI Content. Together, these capabilities are meant to help marketers deliver personalized creative content to individual audience members.

CXAI Data

  • GenAI Audiences. An audience co-pilot for marketers, bringing a natural language interface to GenAI for marketers to build audiences, analyze performance, and uncover insights. Marketers can design the audiences and experiences they want, in their own language, without requiring SQL or data expertise.
  • AI Decisioning & Analytics. A new decisioning engine for personalizing customer experiences. AI Decisioning makes recommendations and optimizes for the best audience, products, offers, lookalikes, channel preference, and more. AI Decisioning can use out-of-the-box models, custom models, or in-house models.

CXAI Content. Today, we are announcing an exciting new partnership with Typeface, a generative AI platform for enterprise content creation. With ActionIQ CXAI Content and Typeface Multimodal Content Hub integration, marketers and designers create customized, on-brand content that aligns with ActionIQ’s audiences, and can be activated across any channel.

https://www.actioniq.com/newsroom/actioniq-announces-cx-ai-genai/

Pega introduces Pega GenAI Knowledge Buddy

January 24, 2024 /

Pegasystems Inc., announced Pega GenAI Knowledge Buddy, a generative AI assistant to enable customers and employees to get specific answers synthesized by generative AI from content scattered across knowledge bases.

With Knowledge Buddy, customers and employees can ask questions through conversational interfaces and get specific, accurate, audited, and concise responses – with transparent attribution to source content. Users can also ask Knowledge Buddy to generate new content, such as emails or documents, based on their existing libraries. Additionally, security features give organizations control over user access rights as well as transparency to understand how and from where the technology pulls information. Content authors will be able to add, update, or delete knowledge, with all actions managed and audited by Pega’s workflow automation. 

Organizations will be able to configure unique Buddies for different use cases – such as answering marketing, operations, sales, or service questions – and quickly integrate them into any internal system or digital channel.

Pega Knowledge Buddy also connects to knowledge libraries within Pega Knowledge Management, which allows organizations to build, manage, and optimize content by assisting content authors and managers during the curation process and enables content versioning and lifecycle management.

https://www.pega.com/products/genai-knowledge-buddy

Gilbane Advisor 1-24-24 — AI fact checking, copyright complexity

January 24, 2024 /

This week we feature articles from Chua Chin Hon, and Arvind Narayanan & Sayash Kapoor.

Additional reading comes from Anna Kaley & Maria Rosala, Michael Parekh, Chenxin Li, and Sergey Levine & Karol Hausman.

News comes from Ontotext, DataStax, Pinecone, and Altova.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

Fight fire with fire? Building and testing a custom AI-powered fact checker

Chua Chin Hon has been testing available fact checking software, as well as building his own since 2021 and found them all seriously lacking. His latest attempt is built with Custom GPT combined with Bing which he says significantly outperforms all of them. He explains how he did it without any coding. Especially interesting, not to mention timely, is his experience with newsrooms which he uses as a test case. (13 min)

https://chuachinhon.medium.com/fight-fire-with-fire-building-and-testing-a-custom-ai-powered-fact-checker-3eef32a5768e

Using the recent New York Times complaint about Open AI, Arvind Narayanan & Sayash Kapoor explain why the case is so complex, and why GenAI “Output similarity is a distraction. Training is the real problem.” (7 min)

https://www.aisnakeoil.com/p/generative-ais-end-run-around-copyright

More Reading

All Gilbane Advisor issues

Content technology news

DataStax launches Data API to simplify GenAI application development

Also included is an updated developer experience for DataStax Astra DB, a vector database for building production-level AI applications.
https://www.datastax.com/blog/general-availability-data-api-for-enhanced-developer-experience

Ontotext’s GraphDB available on the Microsoft Azure Marketplace

The GraphDB listing  provides customers with a consolidated purchasing environment and integration with their existing Azure accounts.
https://www.ontotext.com/company/news/ontotexts-graphdb-solution-is-now-available-on-the-microsoft-azure-marketplace/

Pinecone announces Pinecone Serverless

Pinecone Serverless is launching with integrations to Anthropic, Anyscale, Cohere, Confluent, Langchain, Pulumi, and Vercel.
https://www.pinecone.io/blog/serverless/

Altova announces MobileTogether 9.0

This release introduces full support for MQTT allowing developers to build MQTT-enabled apps for communication among smart devices.
https://www.altova.com/whatsnew

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, web, data, and digital experience technology and information professionals. We publish recommended articles and content technology news weekly. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

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