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Category: Enterprise software & integration (Page 18 of 31)

Oracle announces customer experience (CX) management solution

November 2, 2020 /

Oracle announced a new cloud-based customer experience (CX) management solution for the communications industry. Oracle Digital Experience for Communications is a suite of industry-specific applications that capture and analyze customer-interaction data from front and back-office operations. This helps service providers better understand their customers’ unique buying behaviors and preferences so the providers can quickly launch compelling new offers and products, provide better service, and increase sales. Digital Experience for Communications supports the TM Forum’s Open Digital Architecture and Open APIs to help service providers quickly integrate existing applications with the solution to provide a consistent and accurate view of customer and billing data. Coupled with a new user-interface built for the industry’s unique workflows, the solution gives service providers the data and tools to improve how they create and launch service offers, sell across channels, fulfill and monetize services, and deliver proactive care. Digital Experience for Communications also offers communications charging, operations support, and billing and revenue management.

https://www.oracle.com/index.html

SurveySparrow launches Microsoft Teams integration

October 28, 2020 /

The conversational experience platform, SurveySparrow, announced their new integration with Microsoft Teams. The integration facilitates Teams users to send surveys, collect feedback, resolve customer queries, host customer forums, conduct standups and access survey reports via Teams. From conducting regular employee pulse surveys to weekly reflections and daily scrum, the users of SurveySparrow can now simply log in to their account and do all this within Teams. The integration helps to simplify employee feedback & engagement programs, automate actions, establish customer forums, and improve ticket resolutions in your businesses. Whether your company is partially or fully remote, SurveySparrow – Teams integration lets you build a shared understanding of key data with your colleagues. You get to design a workflow and assign actions to each response. The real-time notification helps ensure you never miss a response & the reports help identify patterns in employee behavior or performance and thus alerts you to step in for fixes.

https://surveysparrow.com

Verint and Avaya expand partnership to support AI-Based knowledge management

October 28, 2020 /

Verint Systems Inc. announced an expanded partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. With this technology integration, enterprises can assist employees with zero-click knowledge on their desktop, to provide instant, accurate and contextual advice to help ensure customer success, fuel agent performance, and maximize employee productivity. Verint Knowledge Management uses artificial intelligence (AI) infused search technology to create a more automated and natural way to connect people to knowledge. The solution works out of the box. Avaya currently incorporates a broad set of Verint solutions on-premise and in the cloud, including recently added Verint SaaS solutions for Engagement Management, Adaptive Fraud and Experience Management.

https://www.avaya.com/en/, https://www.verint.com

Information Model
Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Altova updates MissionKit, includes XBRL Taxonomy Manager

October 14, 2020 /

Altova announced the release of Version 2021 of its MissionKit desktop developer tools and server software. This new version includes numerous new features and improvements, including a new XBRL Taxonomy Manager that provides easy, centralized taxonomy installation and management across all XBRL-enabled products; data mapping for SWIFT messages; improvements for editing in JSON Grid View; attaching files to PDF during report generation; and more. In version 2021 Altova MapForce now also supports mapping SWIFT data to or from any other MapForce-supported format, including databases, XML, JSON, other EDI formats.

Some additional new features:

  • JSON Grid View was introduced in XMLSpy last year, and in this latest release has undergone some significant updates and enhancements. Some of the improvements for editing in JSON Grid View in XMLSpy include new entry helpers, additional copy/paste options, mouse-over tool tips, easy options for working with very large files, and more.
  • While MapForce has long supported conversion of EDI messages to XML by graphically mapping EDI fields to a target XML Schema, Version 2021 takes this capability further. In response to numerous customer requests, one-click conversion of EDI to XML in MapForce without the need for loading a target XSD or mapping fields is now a reality.
  • Customers often request the ability to attach files to a PDF during report generation in StyleVision. Examples include high-resolution images, source files, other document formats such as .docx, and so on. StyleVision 2021 now makes this possible.

https://www.altova.com/whatsnew

Information Model
Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Infosys to acquire Blue Acorn iCi

October 8, 2020 /

Infosys announced a definitive agreement to acquire Blue Acorn iCi, Adobe Platinum partner in the US, focused on digital customer experience, commerce and analytics. Blue Acorn iCi brings to Infosys cross-technology capabilities through the convergence of customer experience, digital commerce, analytics, and experience driven commerce services. With services that include strategy, analytics, design, and engineering, Blue Acorn iCi serves global brands across industries from Media, Consumer Goods & Retail, to Financial Services, Manufacturing and Technology. Together with Infosys’ earlier acquisition of WONGDOODY that offers creative and marketing services, BlueAcorn iCi brings complimentary capabilities to help global CMOs and businesses thrive in a digital commerce world. This acquisition deepens Infosys’ capabilities in the Adobe, Magento, Salesforce Commerce and Shopify ecosystems. The acquisition is expected to close during the third quarter of fiscal 2021, subject to customary closing conditions.

https://www.blueacornici.com, https://www.infosys.com

Alfresco launches Alfresco Process Automation

September 29, 2020 /

Alfresco Software, an open source, content management platform and solutions provider, announced the availability of Alfresco Process Automation, an offering that enables organizations to build content-centric process applications in the Cloud. Alfresco Process Automation is a core part of Alfresco’s Digital Business Platform as a Service (DBPaaS). Business applications are often built for a specific need or to solve a discrete task, however these applications can create silos of important information that ultimately become barriers to change, obstructing innovation and organizational growth. Alfresco Process Automation enables the building of content-centric applications that enable teams to work more effectively together, share important information, improve knowledge, better manage collaborative processes and projects, and respond to opportunities.

As part of Alfresco’s DBPaaS, Alfresco Process Automation offers organizations open, secure content services coupled with governance services leverages a range of Cloud native capabilities such as AI, ML, recognition & business Intelligence services. It provides auditable and compliant visibility of content throughout workflows from creation to policy-controlled destruction.

https://www.alfresco.com

Nuance and Microsoft announce the integration of Dragon Ambient eXperience and Microsoft Teams for virtual telehealth

September 15, 2020 /

Nuance Communications Inc. and Microsoft Corp. announced Nuance Dragon Ambient eXperience (DAX), an ambient clinical intelligence (ACI) solution, is now integrated into Microsoft Teams to broadly scale virtual consults aimed at increasing physician wellness and providing better patient health outcomes. As a Microsoft Cloud for Healthcare partner and part of a broader partnership between the two companies, the integration enables physicians to activate Nuance DAX from within their Microsoft Teams workflows, so they can focus on the patient while the AI securely captures the details of the virtual visit in context — creating clinical documentation that writes itself. This telehealth workflow solution built on Microsoft Teams:

  • Synthesizes physician-patient conversations during virtual visits through Microsoft Teams, allowing physicians to remain focused on the patient instead of taking notes on the computer.
  • Incorporates patient data securely with contextual information from the electronic health record (EHR) to auto-populate a complete and accurate clinical note for physicians to review directly within the patient’s medical record. The physician always remains in control.

https://www.nuance.com/healthcare/ambient-clinical-intelligence.html

Alfresco announces updated Content Connector for Salesforce

September 15, 2020 /

Alfresco Software announced the immediate availability of its newest Alfresco Content Connector for Salesforce, a collaboration and integration tool that incorporates the capabilities of Alfresco Content Services within salesforce.com. The connector provides unified search, more efficient collaboration and automated processes, all of which increases user productivity and enables an organization’s important information to flow more efficiently to the right person.

Alfresco developed an innovative ‘Recommended Content’ feature within its Content Connector for Salesforce that automatically serves up relevant, curated information for the salesperson. This latest version of Alfresco’s Content Connector for Salesforce, comprises several new features including seamless Single Sign On (SSO) that allows users, who are already signed into Salesforce, to directly access Alfresco Content Services. Other features include powerful search, support for standard and custom Salesforce objects, compatibility with Classic and Lightning experiences, and synchronization of Salesforce record properties to the Alfresco repository.

https://www.alfresco.com

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