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Category: Marketing & e-commerce (Page 1 of 76)

Algolia unveils AI Agents for Salesforce and Adobe

May 8, 2025 /

Algolia, a AI-native search and discovery platform, announced a new AI agent experience that illustrates how autonomous systems can act on real-time data across enterprise platforms. Demonstrated using Salesforce’s Agentforce and integrated with Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Salesforce Commerce Cloud (SFCC), Algolia shows what’s possible when agents are equipped with live, structured context, without latency or hallucination.

Algolia semantically interprets user intent, retrieves structured content from its index containing data from multiple customer datastores, and assembles context-aware responses in real time—bridging the gap between front-end agent platforms like Agentforce and the backend systems that hold critical content and customer signals.

Algolia handles this orchestration through its AI-native search engine, which retrieves the most relevant information from its index, content that has been ingested and structured from platforms like Adobe Experience Manager (AEM), Salesforce Commerce Cloud (SFCC), and Adobe Experience Platform (AEP). Whether surfacing personalized media, live product availability, or behavioral attributes, Algolia assembles responses that reflect the full customer context and returns them in milliseconds. The result is an agent experience that feels intuitive, precise, and deeply responsive to user needs.

https://www.algolia.com/about/news/algolia-unveils-new-real-time-context-aware-ai-agents-across-salesforce-and-adobe

Optimizely updates OpaI

May 7, 2025 /

Optimizely, a digital experience platform (DXP) provider, introduced the next evolution of Optimizely Opal. With an all-new user interface and a direct embed across the Optimizely One product suite, Opal unlocks use cases for marketing and digital teams—from task automation, to brand content creation, and experimentation analysis.

Opal builds context windows by combining diverse data sources from an organization’s corporate knowledge, including existing assets, campaign performance, and experimentation results. Opal is enhanced by Optimizely’s domain expertise incorporating content and experimentation practices. Opal agents leverage dozens of tools built for marketing that integrate with external systems. Users can fine-tune with custom instructions and orchestrate these agents within workflows. Enhancements include:

  • A redesigned platform experience puts marketers in control with features like Instructions, a dedicated user interface to manage new and pre-built agents, and Chat which is persistent across all Optimizely products.
  • A pre-built tool library helps marketers with analyzing webpages, creating presentation decks, and conducting keyword research.
  • Specialized agents for marketing tasks, each equipped with instructions and tools to deliver results or complete actions on marketers’ behalf.
  • Agent workflows allow admins to combine multiple Specialized Agents to work together—either step-by-step or at the same time.

https://www.optimizely.com/ai

Bloomreach adds marketing and e-commerce features

May 6, 2025 /

Bloomreach, an agentic platform for personalization, announced features to transform AI-driven personalization and customer engagement across marketing and product discovery. From workflows to conversational search, these features highlight agentic AI.

Marketing:

  • Autonomous Marketing Agents: AI-powered agents to help marketers automate and execute the entire campaign creation process.
  • Recommendations+ : Analyzes each customer’s journey and behavior in real-time to recommend products that align with a customer’s preferences.
  • Contextual Personalization: Automates personalization through the delivery of individualized emails, mobile messages and onsite experiences to each customer.

⠀Conversational Shopping:

  • Search Triggered Conversations: Launches a personalized conversation directly from the search bar and acts as an integrated shopping assistant.
  • Embedded Conversations: Brings Clarity’s conversational capabilities directly to Product Detail Pages (PDPs) and Product Listing Pages (PLPs).

⠀Search:

  • Personalization Studio: Learns from live customer signals and optimizes in real-time to reflect current shopper intent.
  • Ranking Studio: Gives practitioners control to integrate critical business signals like margins or offline sales into search algorithms.
  • Multi-language search: Expands global reach by extending autonomous search across 33 supported languages.
  • Conditional Slot Merchandising: Elevates product placement by allowing the merchandiser to define their own business-driven conditions so AI can autonomously populate product grids and placements.

https://www.bloomreach.com/en/news/2025/bloomreach-unveils-the-features-ushering-in-the-agentic-era-of-marketing-and-ecommerce/

Contentful launches new CMS capabilities and Shopify partnership

March 31, 2025 /

Contentful launched new features and partnerships that, with Contentful’s content management system (CMS) capabilities, deliver a modern solution for creating digital experiences. Anchored in core content operations, enhanced by AI, and featuring data-driven AI-enabled personalization at the core of the digital experience platform (DXP).

Contentful’s new AI and personalization capabilities build on the company’s composable CMS, a core platform tailored to technical users, and Contentful Studio, a low-code digital experience-building product for marketing teams.

AI Actions is Contentful’s framework for AI-powered content operations, enabling marketers to embed generative AI models into any stage of the content lifecycle from creation to adaptation to publishing. AI Actions remove the friction of repetitive marketing tasks, like translations and localization for global audiences, one-click SEO, and alt-text generation.

Contentful Personalization will live directly within the Contentful web app. Customers can easily find and manage all their audiences, experiments, and personalized experiences in one unified workspace. By centralizing everything in a single command center, Contentful streamlines personalization, making it faster and more efficient for the marketing team to optimize customer experiences.

Contentful and Shopify also announced a new strategic partnership designed to connect and synchronize content and commerce systems.

https://www.contentful.com/newsroom/contentful-reveals-next-phase-of-growth-with-modern-digital-experience

Perplexity integrates firmly.ai ecommerce technology

March 27, 2025 /

Perplexity, an AI answer engine, announced it will be integrating firmly.ai agentic ecommerce technology to scale access to Perplexity’s native shopping experience. This collaboration enables seamless purchases for all consumers and merchants of any size.

Consumers are increasingly using Perplexity to shop online. By embedding firmly.ai’s Agentic commerce platform, Perplexity empowers more users to complete their entire shopping journey, from product discovery to secure transaction, without leaving the platform. This streamlined solution not only shortens the purchase funnel but also solves latency, improving the consumer experience.

With a single integration to firmly.ai’s API, Perplexity can now connect to any e-commerce merchant. Merchants can tap into this new sales channel instantly while retaining their merchant of record (MOR) status, ensuring full control over transactions, customer relationships, and data. Merchants can access millions of potential customers while protecting the value of their brand. For more information and to apply to be part of the native marketplace, visit the firmly.ai site.

https://www.firmly.ai ■ https://www.perplexity.ai

Algolia launches AI-powered Collections

March 25, 2025 /

Algolia, an AI Search and Discovery solution, launched AI-powered Collections, enabling merchandisers and content curators to generate immersive product discoveries and experiences. Integrated into Algolia’s dashboard, Collections makes it easy to organize, customize, and deliver targeted online experiences.

Algolia’s Collections reduce choice overload, guide users through intuitive navigation, and improve search relevance. Collections help users find products or services faster, even with vague or inconsistent search terms, and enhance the overall search experience. They can also improve conversion rates, inventory visibility, and SEO performance.

A wide range of use cases can leverage Algolia’s Collections using the Merchandising Studio or Dashboard to craft, customize, and launch campaign-specific or thematic product groupings on demand.

  • E-Commerce: Merchandisers and E-Commerce Managers can create curated product groupings based on themes.
  • Education: Administrators can assemble related courses, resources, and materials into curated sets.
  • Media & Entertainment: Programming Managers can curate videos, for example, into themed groups.
  • Software Development and Customer Support: Collections can be used by product documentation specialists to organize and deliver tailored support content and documentation.

Algolia’s Collections takes advantage of Algolia’s Dynamic Re-Ranking (DRR), that automatically optimizes product rankings based on real-time consumer behavior. By ensuring the most relevant and engaging products surface first.

https://www.algolia.com/products/ai-browse

Adobe launches Adobe Experience Platform Agent Orchestrator 

March 18, 2025 /

Adobe Experience Platform Agent Orchestrator enables businesses to build, manage and orchestrate AI agents from Adobe and third-party ecosystems. With AEP as the foundation, agents are built with a deep understanding of customer data and content to enhance decision-making, as well as support for multiagent collaboration, and decision science and language models that enable dynamic and adaptive reasoning. AEP data is brought together under Experience Data Model schemas, which derive meaning from unrelated data and enables impactful customer experiences.

Adobe unveiled a suite of Experience Platform Agents to be leveraged directly within Adobe enterprise applications. Built on Adobe Experience Platform Agent Orchestrator, these out-of-the-box AI agents increase the capacity of teams by enhancing applications, such as Adobe Real-Time Customer Data Platform (CDP), Adobe Experience Manager, Adobe Journey Optimizer and Adobe Customer Journey Analytics.

Adobe Experience Platform Agents will augment the capabilities of marketing and creative teams to drive personalization. Adobe introduced ten AI Agents, including: Account Qualification Agent, Audience Agent, Content Production Agent, Data Insights Agent, Data Engineering Agent, Experimentation Agent, Journey Agent, Product Advisor Agent, Site Optimization Agent, and Workflow Optimization Agent.

https://news.adobe.com/news/2025/03/adobe-launches-adobe-experience-platform-agent-orchestrator-for-businesses

Introducing Contentstack EDGE, an adaptive digital experience platform

February 26, 2025 /

Contentstack, a digital experience platform, announced the launch of Contentstack EDGE, an adaptive digital experience platform built for the AI era. Their next-generation digital experience platform (DXP) unifies the company’s headless CMS, recently acquired real-time customer data platform Lytics, personalization, automation, AI, and front-end hosting capabilities. Together, Contentstack EDGE is capable of delivering adaptive experiences, reacting in real-time to every customer interaction while staying on-brand through AI and data-driven decision-making.

Contentstack EDGE is built on a composable architecture combining its headless CMS and real-time CDP into an easy-to-use solution backed by the company’s Care Without Compromise support program and no-fail AI guarantee.

Contentstack EDGE embraces the company’s vision for digital experiences that are:

  • AI-Powered: Brand-aware generative AI and automated workflows to create, manage, and distribute intelligent content at scale with precision.
  • Data-Driven: Real-time, first-party customer data unified across sources to deliver the right message, to the right person, in the right channel, at the right time, every time.
  • Personalized: Content and journey analytics, and predictive modeling so brands can deliver highly dynamic and responsive experiences in real time.

https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

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