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Category: Content technology news (Page 1 of 650)

Curated information technology news for content technology, computing, and digital experience professionals. News items are edited to remove hype, unhelpful jargon, iffy statements, and quotes, to create a short summary — mostly limited to 200 words — of the important facts with a link back to a useful source for more information. News items are published using the date of the original source here and in our weekly email newsletter.

We focus on product news, but also include selected company news such as mergers and acquisitions and meaningful partnerships. All news items are edited by one of our analysts under the NewsShark byline.  See our Editorial Policy.

Note that we also publish news on X/Twitter. Follow us  @gilbane

Sitecore introduces MarketingIQ

Sitecore, a provider of AI-enabled digital marketing software, introduced MarketingIQ, which connects market insights, brand intelligence, and marketing operations in SitecoreAI, helping brands act with speed and precision on growth opportunities they might otherwise miss. It draws on approved brand knowledge to develop targeted content and campaigns, then coordinates the people and AI agents needed to bring them to market. Marketers direct and approve the work and can measure whether it improves discovery, attracts qualified customers, and increases conversion.

MarketingIQ combines contextual intelligence – an understanding of the brand and its business – with AI agent orchestration, which coordinates the work needed to act.

MarketingIQ gains understanding from connecting activity in AI search platforms like ChatGPT and Google Gemini with the organization’s approved knowledge and content, its objectives, and evidence about customers and previous results. MarketingIQ determines which facts support a claim, which audiences and products they apply to, and what content is suitable to use.

MarketingIQ works across Sitecore and third-party content management, digital experience, and business systems, connecting the content, customer information, and capabilities organizations already have. Teams can act across those systems without replacing their underlying CMS, digital asset management, CRM, or other applications.

https://www.sitecore.com/marketing-iq

IBM and Microsoft announce Imagine Enterprise

IBM and Microsoft announced Imagine Enterprise, an agentic platform designed to help enterprises build, run, and govern AI agents that help people execute industry-specific processes. IBM Consulting and Microsoft have combined their technologies and expertise with forward-deployed engineering support for qualifying engagements to help enterprises accelerate AI deployment.

Imagine Enterprise aims to help organizations—especially in regulated industries—combine human expertise with AI agents and connect them to unique enterprise data and daily processes. The platform is built to help organizations govern AI agents with controls, observability, and AI-compliance support designed to help secure industry-specific AI deployment.

IBM Consulting brings AI transformation expertise and a fleet of 6,000 AI agents and assets built on IBM Consulting Advantage, the company’s AI-powered delivery platform. Microsoft provides the AI, data, cloud, and security foundation that is designed to help the agents operate securely across the enterprise, while forward-deployed engineers from both companies can help customers move from experimentation to production.

Imagine Enterprise’s industry-specific frameworks initially include financial services, insurance, and retail, and are designed to establish a repeatable blueprint for potential additional industries such as manufacturing, energy, public sector, mobility and more in the future.

https://www.ibm.com/consulting/imagine-enterprise

Kaltura announces general availability of Dynamic UI

Kaltura, Inc. an Agentic Digital Experience company, announced the availability of Dynamic UI for its Conversational Agents, bringing to market advanced capabilities that transform AI conversations into rich, personalized, interactive digital experiences. Building on Kaltura’s existing conversational Agents, Dynamic UI enables organizations to deliver experiences in which lifelike avatars, enterprise video and multimedia, and dynamically generated visual interfaces work together, adapting in real time to the context, needs, and goals of customers, employees, learners, and audiences. 

Rather than requiring people to navigate predefined websites, applications, content libraries, and digital journeys, Kaltura’s Conversational Agents can dynamically select, generate, and assemble rich visual and interactive elements – including videos, presentations, animations, and interactive galleries within the flow of a conversation. As users interact naturally with an AI avatar, the visual experience evolves alongside the dialogue, continuously adapting to their questions, interests, progress, and objectives. The result is a seamless experience in which conversation, rich multimedia content, and interactivity work together to help each individual accomplish their goals.

Kaltura’s Conversational Agents leverage organizations’ own content libraries, enterprise knowledge, rich metadata, and deep content intelligence to select, generate, and assemble relevant experiences to help ensure interactions are informed by trusted organizational information and aligned with enterprise-defined objectives and controls.

https://investors.kaltura.com/news-releases/news-release-details/kaltura-announces-general-availability-dynamic-ui-turning-ai

Adobe integrates agentic CX Enterprise Coworker into AI platforms

Adobe announced that Adobe CX Enterprise Coworker, an agentic teammate for customer experience orchestration, is available within AI platforms including ChatGPT (as a plugin), Claude, Databricks Genie, Gemini for business and Microsoft Copilot — with availability in Amazon Quick, IBM and Snowflake expected soon. With CX Enterprise Coworker, marketing professionals can better plan, orchestrate and optimize customer experiences using the agentic AI platforms of their choice, right where they work.

CX Enterprise Coworker simplifies how enterprises manage their customer lifecycle, from acquiring and engaging prospects to driving conversion and growing customer lifetime value. CX Enterprise Coworker is built on Model Context Protocol (MCP) and Agent2Agent (A2A). It powers the execution of autonomous Customer Experience Orchestration workflows using Adobe CX Enterprise, across AI platforms and enterprise systems with human oversight. CX Enterprise Coworker offers teams data analysis and insights on campaign performance and emerging trends, enables audience forecasting, optimizes customer journeys and resolves conflicts while improving planning, project and work management.

Adobe also launched new connectors for CX Enterprise Coworker, which offer pre-built MCP server integrations with ecosystem technology partners, including Amazon Ads, Databricks Genie, Demandbase, ads MCP server for Meta campaigns, Microsoft Work IQ, RainFocus, Snowflake Cortex AI and more.

https://news.adobe.com/news/2026/11/adobe-integrates-agentic-cx-enterprise-coworker-into-ai-platforms

Sprinklr announces availability of VOC Agent Suite in Gemini Enterprise Agent Marketplace

Sprinklr, an AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the availability of the Sprinklr Voice of the Customer (VOC) Agent Suite in Gemini Enterprise Agent Marketplace, allowing organizations to access voice-of-customer intelligence from within their existing Gemini workflows. Through Agent-to-Agent (A2A) connectivity, Gemini Enterprise users can discover and interact with specialized Sprinklr AI agents that analyze customer feedback and deliver actionable insights grounded in enterprise data.

Unlike general-purpose AI assistants, the Sprinklr VOC Agent Suite consists of purpose-built agents, each designed to address recurring business needs. These include:

  • Brand Health Monitoring: Understand brand performance, sentiment drivers, and recommended actions.
  • Crisis Monitoring: Detect emerging issues, assess their spread, identify key amplifiers, and support response planning.
  • Competitive Benchmarking: Compare performance against competitors across share of voice, sentiment, and engagement.
  • Trend Forecasting: Identify emerging conversations and anticipate future momentum.
  • Influencer & Content Strategy: Discover influential voices and understand which content resonates most.
  • Campaign Performance: Measure the impact of launches, campaigns, and sponsorships.
  • Customer Experience Analysis: Surface the most important customer pain points and praise themes across feedback channels.
  • General Listening: Answer ad hoc listening and intelligence questions across customer conversations.

The Sprinklr VOC Agent Suite for Google Gemini Enterprise is available now through Agent-to-Agent integration. 

https://www.sprinklr.com/newsroom/sprinklr-announces-availability-of-voc-agent-suite-in-gemini-enterprise-agent-marketplace

Couchbase adds capabilities to AI Data Plane to reduce token costs

Couchbase, an Operational Data Platform for AI, announced a major expansion of its AI Data Plane with new capabilities including native Amazon Bedrock integration with semantic caching, managed Agent Memory and a managed MCP server on AWS, in addition to vector search within Couchbase Operational Insights. Together, these updates give enterprise teams a single governed platform to replace fragmented data services that slow agent deployments, reducing both infrastructure burden and the cost of running production AI.

Enterprise teams deploying production AI agents are finding that general-purpose databases and stitched-together data services cannot keep pace with agentic workloads. They need a converged data layer that serves both agents and applications with live, trusted data at scale in the cloud, in a private data center, and at the edge, even offline. Couchbase is an operational data platform built to do exactly that. The new capabilities announced today extend that foundation with managed cloud services and token cost reductions that help enterprises accelerate production AI.

Couchbase’s elastically scalable, distributed architecture serves millions of concurrent low-latency operations without bottlenecks. Its memory-first design and shared-nothing topology mean parallel agent requests resolve at sub-millisecond latency rather than queuing behind each other.

All capabilities listed above are generally available today.

https://www.couchbase.com/press-releases/couchbase-ai-data-plane-cuts-the-cost-of-running-production-ai-agents-at-enterprise-scale/

Franz Inc. announces AllegroGraph 9.1 with GraphTalker 2.0

Franz Inc., an early innovator in Artificial Intelligence (AI) and supplier of Graph Database technology for Neuro-Symbolic AI solutions, announced AllegroGraph 9.1, featuring GraphTalker 2.0, an advancement of its agentic natural-language interface for enterprise Knowledge Graphs.

The release enables more effective management of contextual knowledge that guides AI interactions, incorporate documents and images into graph-based analysis, and preserve reusable knowledge and analytical workflows in a persistent, learning enterprise memory layer. Through collaborative learning between the context graph and human domain experts, this persistent memory retains feedback, corrections, and insights that inform future analysis.

GraphTalker 2.0 is a new Context Management System that allows organizations to create, edit, version, and reuse domain-specific knowledge that helps AI agents understand enterprise data. This includes ontologies, relationships, business terminology, domain conventions, and proven query patterns. New capabilities:

  • GraphTalker 2.0: An upgrade of AllegroGraph’s agentic natural-language interface, with redesigned user experience and improved management of graph-based analytical workflows.
  • Enterprise Context Management: Create, edit, upload, and manage repository-specific context files that guide GraphTalker’s understanding of ontologies, business terminology, data relationships, and query conventions.
  • Context Versioning and Portability: Track modifications, compare file versions, restore previous content, and export or import context files with their version histories across repositories.

https://allegrograph.com/press-room

Siteimprove advances agentic content intelligence platform

Siteimprove.ai announced its Fall ’26 Release, which puts AI agents to work on accessibility remediation, content governance, and analytics. The release introduces the CMS Remediation Agent and PDF Policies, and expands the PDF Remediation Agent and Conversational Analytics Agent, so teams can fix accessibility issues directly in WordPress and Drupal, hold PDFs to the same standard as web pages, generate alt text for PDF images, and configure analytics in plain language.

  • CMS Remediation Agent: Introduces automated fixing of web accessibility issues inside the CMS (Drupal and WordPress), with each fix WCAG-verified and logged. Web teams can now fix accessibility issues within existing AI workflows in the CMS directly, rather than through a manual effort across multiple tools.
  • PDF Policies: Introduces content and compliance policy enforcement for PDFs, extending what previously applied only to web pages. This broadens governance across the entire digital estate, so PDFs are held to the same standard as web pages.
  • PDF Remediation Agent: Expands the agent to automatically remediate accessibility issues for images within PDFs, human-reviewed and published back to the source without the manual re-upload loop.
  • Conversational Analytics Agent: Expands the agent so Analytics users configure Key Metrics, Funnels, and Segments through natural-language prompts.

https://www.siteimprove.com/press/siteimprove-advances-its-agentic-content-intelligence-platform

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