SDL has formed a strategic partnership with parson AG (“parson”), experts in technical communication services and consultancy, to help European brands deliver multilingual communications within a structured content environment. The partnership will combine SDL Tridion Docs, a component content management system (CCMS), with parson’s expertise in structured content delivery and strategy. Creating and publishing technical communications across digital channels—including chatbots, eLearning, Artificial Intelligence (AI) and Virtual Reality (VR) applications requires a clear understanding of the underlying processes, standards and structure of different communications types, and delivery methods. The combination of SDL Tridion Docs and parson is meant to simplify creation, management and orchestration of multilingual technical communications.
Category: Content management & strategy (Page 89 of 478)
This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.
Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.
Content strategy topics include information architecture, content and information models, content globalization, and localization.
For some historical perspective see:
https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/
Liquid Web, a managed hosting and application services provider to SMBs and entrepreneurs, announced the acquisition of ServerSide adding experience in hosting Microsoft Windows content management solutions to Liquid Web’s portfolio. The acquisition accelerates the company’s entrance into the Progress Sitefinity, Kentico, ElcomCMS, and Sitecore hosting market. The ServerSide team, including Steve Oren, founder, and CEO, have joined Liquid Web.
MerlinOne, Inc., provider of digital asset management (DAM) solutions, announced the release of their new product MerlinXpress. Leveraging the foundation of their enterprise-level DAM, MerlinXpress offers a streamlined UI and an assortment of tools designed to solve challenges in content management for small teams. MerlinXpress improves collaboration and streamlines creative workflows to enhance marketing agility and brand management. MerlinXpress is the single source of truth for all digital assets; designed to improve collaboration and streamlining creative workflows. With three available tiers of service and numerous options for add-ons depending on particular needs and scale. Tools such as asset categorization, metadata management, unlimited user accounts, access controls and user permissions, image cropping, file format conversion, automatic text extraction help teams looking to refresh and improve current content management processes.
PunchOut2Go, a B2B eCommerce and eProcurement Integration Platform as a Service (iPaaS) provider announced the release of PunchOut2Go for Liferay Commerce. PunchOut2Go’s new Liferay Commerce connector allows B2B suppliers to offer PunchOut catalogs and purchase order automation to buyers who use any eProcurement, spend management, or enterprise resource planning platform. PunchOut2Go for Liferay integrates Liferay Commerce with the PunchOut2Go iPaaS, which mediates communication between Liferay and buyer eProcurement platforms. PunchOut2Go translates data as it flows between Liferay Commerce and eProcurement platforms that include Coupa, Jaggaer, SAP Ariba, Oracle PeopleSoft, and others. PunchOut2Go facilitates low-cost, no-code integration for B2B suppliers to streamline procurement, order approval, and invoicing. Liferay Commerce is part of Liferay’s digital experience platform, which also offers Platform as a Service and analytics solutions that allow B2B businesses to deliver tailored digital experiences on an integrated platform. In addition to Liferay Commerce, PunchOut2Go provides integrations for other B2B eCommerce applications, including Magento, SAP Hybris, BigCommerce, Oracle Netsuite, SalesForce B2B Commerce Cloud, and Shopify.
Content management system (CMS) provider, Magnolia announced Magnolia Marketplace, a one-stop shop to help customers build a fully tailored digital experience (DX) stack. Customers can choose from a wide range of marketing, commerce and analytics extensions, as well as solutions that optimize development and operations. Available extensions within the Marketplace include Magnolia’s Connector Packs that integrate Magnolia into complementary systems in a DX stack, special features that extend Magnolia for specific use cases and Incubator extensions. Marketplace is also accelerating the integration of 3rd Party solutions from Magnolia’s partner ecosystem to make it easier for customers to benefit from the combined technology they offer. Partners looking to contribute with extensions can find the requirements and guidelines at https://www.magnolia-cms.com/partners/publish-extension.html
Polyverse Corporation announced the immediate availability of Polyscripting for WordPress. Polyscripting for WordPress removes the problem of Remote Code Execution, Backdoor and File Inclusion attacks by transparently scrambling the syntax and grammar of the language in which WordPress is built (PHP), preventing any non-approved code from executing. This enables the detection and defense of cyberattacks easily and cleanly. 90% of all hacked CMS sites were WordPress in 2018 and 70% of current WordPress installations are vulnerable to known (and patched) issues. Polyverse Polyscripting for WordPress is applied easily and transparently without impacting developer productivity or runtime performance. Polyscripting for WordPress is installed using a one-line command that connects to a customer’s existing WordPress files and MySQL/MariaDB database. Enterprise WordPress users can contact Polyverse for a demo.
Serviceaide, Inc., a provider of intelligent, enterprise service management solutions, announced the launch of Luma Knowledge, a self-learning, knowledge-centered product that optimizes access, creation and reuse of enterprise knowledge to service and support needs of users and customers. The maker of the AI-powered Luma Virtual Agent, Serviceaide is leveraging AI technologies like natural language processing and machine learning in digital interactions, knowledge and automation to bring advanced capabilities and business value to service and support functions across the enterprise. Features and capabilities:
- The Luma Knowledge hub provides a common tool to actively correlate and access information federated across the enterprise.
- Luma Knowledge offers a common semantic pathway to all enterprise knowledge.
- Natural Language Processing auto extracts topics and pulls text from complex documents to auto-create FAQs.
- A dynamic guided search capability, based on available knowledge, helps users access the right information even when they don’t know exactly what to ask for, and don’t know what is in the knowledge base.
- Automated learning leverages machine learning to auto-tune retrievals and identify missing content or other related issues.
- Knowledge Sharing – Federating across multiple knowledge bases, semantic searches and guiding requests deliver accurate knowledge
- Knowledge Discovery – Proactively discovering knowledge both inside an organization and from external sources
- Knowledge Improvement – Continuous monitoring of knowledge and feedback to provide recommendations for needed knowledge, correcting knowledge and searches, and retiring unused knowledge
iManage announced the availability of iManage RAVN Knowledge Unlocked. With Knowledge Unlocked, iManage has productized Knowledge Management and RAVN AI, making them accessible to a broader market through packaged solutions that are easy to deploy and use, and integrated with their document and email management product, iManage Work 10. iManage enables law firms, legal departments, and professional services organizations of any size to use AI with Work 10 plug-ins that minimize the need for dedicated Knowledge Management (KM) staff, AI expertise, or outside services. IT-implemented and user-driven, Knowledge Unlocked enables knowledge workers to capture and reuse important data locked in data repositories, mine best practices, and identify knowledge and experts across their organizations to get to the information they need, when they need it.
Knowledge Unlocked brings together various KM and AI capabilities – including classification, search, and machine learning – in an integrated package, taking what would previously have been individual products and combining them to solve specific KM problems with greater efficiency. The solution extends the document retrieval-oriented search of Work 10 to knowledge search that enables organizations to surface relevant matters, clauses, people or expertise that could be of value to the user.
Knowledge Unlocked is available in three editions – Essentials, Professional, and Enterprise – each with an increasing level of capability and sophistication. The tiers have been designed so that organizations don’t have to go through expensive system replacement to get to the next level in AI – they can continue to build upon Knowledge Unlocked.
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