Curated for content, computing, data, information, and digital experience professionals

Category: Content management & strategy (Page 83 of 481)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Box introduces annotations for iPad, deeper integrations with Microsoft Teams, other enhancements

Provider of cloud content management, Box, Inc., announced new capabilities to help organizations support secure collaboration. These announcements, which will be featured tomorrow at BoxWorks Digital, will help customers bring content and business processes together in a single platform — reducing risk, improving collaboration, and making it easier to work securely from anywhere, on any device or application. Box will introduce:

Annotations for iPad and Mobile:
Just like on the web, users can simply select text, an image, or highlight anywhere and leave a comment on the preview of a document, and Box will automatically create and send a push notification to collaborators. Support for Apple Pencil, provides the ability to leave free-form mark-ups and text comments directly on files in Box from iPad. Handwritten notes can automatically be converted to typed text with Apple Scribble so they can be added to documents or text boxes.

Enhancements to Box Relay:
Custom-built templates that customers can create, publish, and manage themselves, making it easier to roll-out and standardize teams on common processes while incorporating workflow best practices. New API extensibility that enables customers to create cross-system business processes by connecting their workflows within Box to third party applications like Salesforce or ServiceNow, as well as custom applications.

Enhancements to Box for Microsoft Teams:
Users can choose a Box folder to be synced automatically with a Microsoft Teams chat; Instantly grant access to Box files from within Teams; Receive Box notifications related to content activity directly within Teams; and use a redesigned app gallery.

Box Shield:
Box will announce a new policy exception capability for Box Shield, which must be opted-into at the corporate level, allows employees to make policy exceptions by providing business justification, which is then recorded for auditing purposes.

Compliance:
Box will announce that it will add FedRamp High certification and expand its GxP validation offering for federal and life sciences customers respectively.

https://www.box.com

Alfresco announces updated Content Connector for Salesforce

Alfresco Software announced the immediate availability of its newest Alfresco Content Connector for Salesforce, a collaboration and integration tool that incorporates the capabilities of Alfresco Content Services within salesforce.com. The connector provides unified search, more efficient collaboration and automated processes, all of which increases user productivity and enables an organization’s important information to flow more efficiently to the right person.

Alfresco developed an innovative ‘Recommended Content’ feature within its Content Connector for Salesforce that automatically serves up relevant, curated information for the salesperson. This latest version of Alfresco’s Content Connector for Salesforce, comprises several new features including seamless Single Sign On (SSO) that allows users, who are already signed into Salesforce, to directly access Alfresco Content Services. Other features include powerful search, support for standard and custom Salesforce objects, compatibility with Classic and Lightning experiences, and synchronization of Salesforce record properties to the Alfresco repository.

https://www.alfresco.com

Umbraco simplifies website creation and content management for non-developers

Umbraco announce Umbraco Uno, a one-stop web platform based on the open source Umbraco content management system (CMS). Umbraco Uno simplifies the increasingly complex CMS space to enable non-technical marketers and creative agencies to easily build and maintain customized websites without designers or developers who are increasingly difficult and expensive to hire. Umbraco Uno is the latest offering in the Umbraco family, which also includes Umbraco CMS, Umbraco Cloud and Umbraco Heartcore. Umbraco Uno ships with the editor-friendly features the fully functional Umbraco CMS offers, including additional widgets with block editing and a selection of themes that can be customized without coding. Umbraco Uno enables marketers to:

  • Customize the design look, feel and vision, with pre-made content widgets and easy-to-manage settings
  • Add, update, copy, delete, schedule and preview content, including moving back and forth between different parts of the website
  • Support SEO needs, customizable Social Cards and automatic scaling for multi-device looks
  • Integrate best-of-breed third-party applications such as customer relationship management (CRM) and e-commerce
  • Build prototypes to rapidly test campaign sites or landing pages to see how they would perform live.

In addition, as a software-as-a-service (SaaS) solution, Umbraco Uno handles the web hosting and updates, ensures the site is secure, and offers services and support for those needing more help, including in-edit experience for improved onboarding. Umbraco Uno is available in four scalable options: starter, standard, professional and enterprise.

https://umbraco.com/products/umbraco-uno/

Allego releases Allego 6

Allego unveiled Allego 6, the newest version of its learning and enablement platform, which features a user interface refresh that makes it easier for distributed teams to learn critical skills, find the right content at the moment it’s needed, and collaborate more effectively with their peers. The redesigned platform is now an all-in-one solution that makes Allego’s features for learning, content, collaboration, and coaching easier to harness. Enhancements include:

The Lumin Design System debuts in Allego 6 and makes it easier to learn, find sales and time-critical content, and collaborate.

Content Management for sales and marketing collateral, organized in content folders and “channels,” including storing, searching, sharing and usage analytics on presentations, PDFs, videos, office documents, across devices.

Content Enrichment and Personalizations for sellers to customize content for their selling situation by creating videos, embedding messages, questions, calendar links, and visitor forms.

Integrated Training allows enablement teams to produce and link training content to sales content.

Social Stats and Content Analytics show users which content is generating the most engagement and direct them to new beneficial content.

AI Recommendation Feed can now automatically serve up relevant content based on complex relationships between user, peer, and content.

NPS surveys give learning and enablement teams a better understanding of which courses and knowledge assets are effective.

Enhanced CRM contextual recommendations that automatically log seller-shared content and seller call behaviors into an organization’s CRM platform.

Modern Learning Record Store (MLRS) gives organizations xAPI compatibility for traditional and modern learning activities like mandatory compliance training, as well as self-directed learning, coaching, informal and peer knowledge sharing.

User and Course Details Dashboard Enhancements expands on analytics that let managers and administrators access and export information on a particular user, group, sets of content, or courses to easily monitor usage and learning progress down to the individual component level across teams and individuals.

Survey Results Dashboard makes it easy for managers and trainers to gather team feedback.

https://www.allego.com/platform/sales-content-management/

Bloomreach announces Commerce Experience Accelerator for SAP Commerce Cloud

Bloomreach announced the availability of a new ‘Commerce Experience Accelerator’ for SAP Commerce Cloud that allows businesses to quickly connect to the Bloomreach Experience Platform (brX) to create personalized digital buying experiences for their customers. This new accelerator consists of three major components:

  1. a Commerce Connector, which is a GraphQL-based front-end integration that enables SAP Commerce Cloud to run headless,
  2. a Product Feed Connector, to utilize the product feed from SAP Commerce and import into the brX Search and Merchandising modules, and
  3. React-based SPA Reference Storefronts for B2B and B2C to enable companies to go-live fast. Bloomreach, through its React, Vue and Angular SDKs, supports SAP Spartacus and other SPAs seamlessly while providing choice and flexibility for enterprise customers.

https://www.bloomreach.com/en/news/2020/bloomreach-announces-new-commerce-experience-accelerator-for-sap-commerce-cloud.html

Hyland enters definitive agreement to acquire Alfresco

Hyland, a content services provider, has signed a definitive agreement to acquire Alfresco, a content services platform and solutions provider for information-rich enterprises with huge volumes of unstructured content. The transaction, expected to close in the fourth quarter of 2020, is subject to usual and customary closing conditions and regulatory approvals. Headquartered in Boston, Alfresco develops a modern, cloud-native Digital Business Platform that delivers content services solutions to connect, manage and protect organizations’ most critical information. Upon transaction close, the entire Alfresco business is expected to be managed under Hyland Software, Inc.

https://news.hyland.com/hyland-enters-definitive-agreement-to-acquire-alfresco/, https://www.alfresco.com

Agility CMS announces rebuilt Content Modeling software

Agility CMS has rebuilt its Content Modeling feature, improving the ability for users to create and update content and content relationships quickly and easily. Agility CMS takes a structure-first approach to designing content, creating an organized model that makes content easy to understand and process. Content modeling features:

  • A hub for content – Customize content models right in the CMS using Agility’s visual builder.
  • An optimized editor experience – Group fields together, set required fields, default values and much more.
  • A future-proof platform – Define structured content that is decoupled from the presentation layer.
  • An evolving content model – Switching from editing content to your definition allows for quick updates and promotes iterating on your content models.

https://agilitycms.com

Gilbane Advisor 9-9-20 — schema.org, AI ops, IT arch, NLP

Who benefits from schema. org?

Schema.org, linked data, and knowledge graphs are powerful tools for organizing and navigating vast amounts of information. Much of the current energy around these tools is related to SEO and search engines, especially Google, who depend on them to provide a better search experience. These same tools help commercial and corporate publishers deliver better, and more unique, web experiences to researchers and other content consumers.

We all have a stake in how well these tools work, so we need to understand the process of creating and managing them, and how stakeholders share the cost, risk, and benefit of the raw material, technical development, and maintenance.

schema.org logo

Content strategist Michael Andrews’ deep dive into the history and process behind schema.org’s management is an enlightening read for stakeholders.

Taming the tail: adventures in improving AI economics

Martin Casado and Matt Bornstein focus on the business models and challenges of machine learning companies and products, which are more unique than you might realize and something we need to learn a lot more about. We recommended an earlier article of theirs on the differences between the business models of AI companies and software companies. This article is a follow-up and provides some guidance on how to deal with some of the challenges previously identified. Especially interesting is their example of long-tailed distributions to illustrate the importance problem understanding. 

Headless meets serverless – a tierless architecture for frictionless enterprise

The components of modern enterprise IT architectures have changed considerably in the last few years.  The use of APIs, microservices, XaaS (everything as a service), headless, and serverless approaches have, individually and especially in conjunction, become strategically critical. As Phil Wainewright puts it…

As these connected digital technologies mesh together, they begin to reshape the nature of the enterprise, opening up new ways to collaborate, connect and do business. We are still at the very beginning of adjusting to what this means for how we live and work.

Wainewright explains what these technologies are, describes related activity and trends, and makes a case for a tierless model. His article is relevant and will be helpful to both IT and business managers.

The field of natural language processing is chasing the wrong goal

Researchers are too focused on whether AI systems can ace tests of dubious value. They should be testing whether systems grasp how the world works.

Also…

The Gilbane Advisor is curated by Frank Gilbane for content technology, computing, and digital experience professionals. The focus is on strategic technologies. We publish more or less twice a month except for August and December. We do not sell or share personal data.

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