The Gilbane Advisor

Curated for content, computing, and digital experience professionals

Category: Content creation and design (Page 1 of 66)

Technologies and strategies for authoring and editing, including word processors, structured editors, web and page layout and formatting, content conversion and migration, multichannel content, structured and unstructured  data integration, and metadata creation. 

Adobe launches Adobe Experience Platform Agent Orchestrator 

March 18, 2025 /

Adobe Experience Platform Agent Orchestrator enables businesses to build, manage and orchestrate AI agents from Adobe and third-party ecosystems. With AEP as the foundation, agents are built with a deep understanding of customer data and content to enhance decision-making, as well as support for multiagent collaboration, and decision science and language models that enable dynamic and adaptive reasoning. AEP data is brought together under Experience Data Model schemas, which derive meaning from unrelated data and enables impactful customer experiences.

Adobe unveiled a suite of Experience Platform Agents to be leveraged directly within Adobe enterprise applications. Built on Adobe Experience Platform Agent Orchestrator, these out-of-the-box AI agents increase the capacity of teams by enhancing applications, such as Adobe Real-Time Customer Data Platform (CDP), Adobe Experience Manager, Adobe Journey Optimizer and Adobe Customer Journey Analytics.

Adobe Experience Platform Agents will augment the capabilities of marketing and creative teams to drive personalization. Adobe introduced ten AI Agents, including: Account Qualification Agent, Audience Agent, Content Production Agent, Data Insights Agent, Data Engineering Agent, Experimentation Agent, Journey Agent, Product Advisor Agent, Site Optimization Agent, and Workflow Optimization Agent.

https://news.adobe.com/news/2025/03/adobe-launches-adobe-experience-platform-agent-orchestrator-for-businesses

Elsevier launches ScienceDirect AI

March 12, 2025 /

Elsevier, provider of advanced information and decision support, launched ScienceDirect AI, a generative AI tool for researchers. It is designed to transform the way researchers work by enabling them to instantly extract, summarize and compare trusted insights from millions of full-text articles and book chapters on ScienceDirect, a platform for trusted, peer-reviewed research.

Users can search and get answers from within the full-text of 14 million articles and book chapters, using their own words to describe what they need and why. ScienceDirect AI searches across the millions of documents in its index to provide a Summary Response with references, Source Snippets for each reference, and short Related Insights summaries while linking back to the original document. A conversational feature answers questions about the content of a specific full-text article or book chapter and allows researchers to ask further questions.

ScienceDirect AI’s Compare Experiments tool takes a set of articles and creates a table breaking down each experiment within them, drawing out aspects of each including goals, methods and results.

ScienceDirect AI’s use of third-party LLMs is private, no information is stored or used to train public models, and all data is stored in a protected and private environment exclusive to Elsevier.

https://elsevier.shorthandstories.com/sciencedirect-ai

Syncro Soft releases Oxygen Content Fusion 8.0

March 11, 2025 /

Syncro Soft, developer of the Oxygen XML suite of products, released Oxygen Content Fusion 8.0, the web-based collaboration platform for content creation.

Version 8.0 turns Oxygen Content Fusion into an AI-driven tool designed to boost writer productivity by integrating with the Oxygen AI Positron Assistant. This version also consolidates the Oxygen Content Fusion position as a Content Management System for DITA content stored in a Git repository. 

Oxygen AI Positron Assistant offers a suite of AI features to enhance content creation and editing. Once installed, the AI Positron Assistant side-pane becomes accessible in the Personal Workspace, providing a range of AI-driven actions and features:

  • Content generation actions can be used to expand a DITA topic by refining its content, adding markup, and generating documentation based on referenced images using Vision support, to generate content based on uploaded images, produce alternate text for images in DITA, or generate MathML formulas.
  • Content improvement actions are available to proofread documents, validate documents and suggest fixes for identified issues, add semantic inline DITA markup to plain text content, modify content based on suggestions found in the comments.
  • Retrieval-Augmented Generation (RAG) support allows the AI Positron to find similar content from the personal workspace.

https://www.oxygenxml.com/content_fusion/whats_new.html

Implicit launches AI platform to transform product expertise

March 10, 2025 /

Implicit, a AI technology company, announced the launch of its AI platform designed to transform customer experience with AI-driven agent support and knowledge management. With a blend of agent-assist and self-service experiences, Implicit enables organizations to deploy support solutions tailored to their specific needs, improving efficiency and accuracy. The solution includes:

  • Implicit Knowledge: A self-service customer support chatbot that mirrors the expertise and empathy of top-tier technicians, allowing users to resolve issues without human intervention.
  • Implicit Support: An AI-powered product expert copilot that understands every documented product, issue, and resolution.

Addresses challenges faced by customer success and knowledge management teams:

  1. Ambiguous customer queries.
  2. Constantly evolving product lines and associated issues.
  3. The complexity of interconnected product ecosystems.
  4. The difficulty of managing distributed and private knowledge assets.
  5. Inconsistent, incomplete, or outdated knowledge bases.
  6. Multiple and often inconsistent authors contributing to knowledge repositories, including legacy documentation.

Implicit’s technology is built on knowledge graphs, GraphRAG, and chain-of-thought reasoning. By ingesting private product data – including product catalogs and taxonomies, problem and resolution situations, and error codes – the system intelligently maps relationships between products, their potential issues, and optimal solutions. The platform incorporates a human feedback loop for continuous improvement and provides citations for verification.

https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

Coveo augments AI support

March 5, 2025 /

Coveo announced three advancements to augment AI, GenAI, and Agentic AI projects: Coveo for Agentforce, and expanded suite of Coveo APIs and the Coveo Agentic AI Design Partner Program.

Coveo for Agentforce natively integrates into Salesforce, grounding AI agents in contextually relevant, enterprise-wide knowledge—wherever it resides. Coveo for Agentforce is focused on enhancing deployments for large, complex enterprises, to help ensure it delivers the most relevant, up-to-date knowledge instantly. Beyond the first agentic packaged application, Coveo for Agentforce, Coveo’s portfolio continues to grow with both managed and custom AI solutions powered by the Coveo AI-Relevance Platform.

The Coveo suite of APIs has been enhanced to include the Search API, Passage Retrieval API, the Case Classification API and the new Answer API, providing developers with more flexibility to build AI-powered experiences that are precise, secure, and business-aware.

Coveo is also launching an Agentic AI Design Partner Program to collaborate with enterprises. This program allows participants to share their technology needs and challenges while working directly with Coveo’s Product team to tackle the fundamental problems AI applications continue to face.

Coveo for Agentforce is available today in the AgentExchange. 

https://www.coveo.com/en/company/news-releases/2025/agenticai

TransPerfect introduces Zendesk Support App

March 3, 2025 /

TransPerfect, a provider of language and AI solutions for global business, announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent Workspace. The app enables users to easily and instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API, providing businesses with a solution for cost-effective multilingual content management within Zendesk.

GlobalLink Now is TransPerfect’s suite of AI-powered products, services, and solutions. It provides secure, real-time translations via self-service tools, browser extensions, APIs, and workflow integrations to optimize multilingual content management. It includes a hub and plugin for instant machine translation, alongside AI consulting and generative AI offerings.

Agents using the TransPerfect for Zendesk Support App will be able to:

  • Leverage neural machine translation, large language models, and human linguists
  • Provide translations that meet GDPR, ISO 27001, SOC 2, and global data standards
  • Employ instant language detection that eliminates the need for manual language selection, enabling quick agent response times and increasing CSAT and NPS scores
  • Access on-demand text translation for personalized responses
  • Support customers in multiple languages with a single support team
  • Engage customers across different regions without the need for multilingual agents
  • Automatically submit and close tickets for improved CSAGT scores

https://www.transperfect.com/about/press/transperfect-introduces-zendesk-support-app

Introducing Contentstack EDGE, an adaptive digital experience platform

February 26, 2025 /

Contentstack, a digital experience platform, announced the launch of Contentstack EDGE, an adaptive digital experience platform built for the AI era. Their next-generation digital experience platform (DXP) unifies the company’s headless CMS, recently acquired real-time customer data platform Lytics, personalization, automation, AI, and front-end hosting capabilities. Together, Contentstack EDGE is capable of delivering adaptive experiences, reacting in real-time to every customer interaction while staying on-brand through AI and data-driven decision-making.

Contentstack EDGE is built on a composable architecture combining its headless CMS and real-time CDP into an easy-to-use solution backed by the company’s Care Without Compromise support program and no-fail AI guarantee.

Contentstack EDGE embraces the company’s vision for digital experiences that are:

  • AI-Powered: Brand-aware generative AI and automated workflows to create, manage, and distribute intelligent content at scale with precision.
  • Data-Driven: Real-time, first-party customer data unified across sources to deliver the right message, to the right person, in the right channel, at the right time, every time.
  • Personalized: Content and journey analytics, and predictive modeling so brands can deliver highly dynamic and responsive experiences in real time.

https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

IBM to acquire DataStax

February 25, 2025 /

IBM announced its intent to acquire DataStax, an AI and data solution provider. DataStax’s technology will enhance IBM’s watsonx portfolio of products accelerating the use of generative AI, helping companies unlock value from vast amounts of unstructured data.

The acquisition also builds on IBM’s commitment to open-source AI. DataStax is the creator of AstraDB and DataStax Enterprise, NoSQL and vector database capabilities powered by Apache Cassandra; and Langflow, the open-source tool and community for low-code AI application development.

IBM will continue to support, engage, and innovate with the open-source Apache Cassandra, Langflow, Apache Pulsar, and OpenSearch communities in which DataStax participates. IBM’s long-standing commitment to open-source AI includes the open-source IBM Granite foundation models and Instruct Lab, an approach to advancing true open-source innovation around LLMs.

IBM helps clients scale generative AI and transform their business using enterprise data. The acquisition of DataStax enhances these efforts. Their vector database excels at harnessing unstructured enterprise data and accelerating its time to value, and Langflow provides a graphical, low-code design environment and component orchestration for generative AI apps that facilitates collaboration across diverse skillsets.

The acquisition is expected to close in the second quarter of 2025.

https://newsroom.ibm.com/2025-02-25-ibm-to-acquire-datastax,-deepening-watsonx-capabilities-and-addressing-generative-ai-data-needs-for-the-enterprise

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