The Gilbane Advisor

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Gilbane Advisor 3-12-25 — Content management & RAG, LLM latest

March 12, 2025 /

This week we feature articles from Simon Willison, and Michael Iantosca.

Additional reading comes from Stella Jo, Paolo Perrone, David Pierce, and Michael Hunger.

News comes from Coveo, data.world, Couchbase, and TransPerfect.

Our next issue arrives March 19.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

Content management considerations for generative AI RAG

“Few generative AI solutions have been designed with professional content management requirements as part of their architecture. Those that have are amateurish at best, relying on simplistic techniques such as date stamping or re-building of vector databases and their embeddings.”

Michael Iantosca explains the complexities of content operations and details how knowledge graphs address critical issues. For those who already know, Iantosca’s article may help colleagues or clients who don’t. (11 min)

https://medium.com/@nc_mike/content-management-considerations-for-generative-ai-rag-8b54535ccf92

What’s new in the world of LLMs

This is a must read for anyone who needs the latest on LLMs. Simon Willison has experimented with major LLMs since at least ChatGPT and reports his findings on his blog. His blog is focused on developers but includes posts such as this one that are valuable for users and technology decision-makers.

This post includes slides with notes from a presentation he made last week at NICARs (National Institute for Computer-Assisted Reporting) annual data journalism conference for investigative reporters and editors. (7 min)

https://simonwillison.net/2025/Mar/8/nicar-llms

More Reading

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Content technology news

Coveo augments AI support

Coveo expands AI toolkit for developers with suite of off-the-shelf APIs, launches Agentic AI Design Partner Program for better Gen AI and Agentic AI applications.
https://www.coveo.com/en/company/news-releases/2025/agenticai

Couchbase unveils Edge Server

Expanded support for edge workloads allows businesses to effectively operate in remote, disconnected, and resource-constrained environments.
https://www.couchbase.com/blog/couchbase-edge-server-lightweight-sync/

data.world launches Archie Chat

New conversational AI assistant transforms how organizations discover, understand, and interact with their data assets.
https://data.world

TransPerfect introduces Zendesk Support App

The new app enables users to instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API.
https://www.transperfect.com/about/press/transperfect-introduces-zendesk-support-app

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

Syncro Soft releases Oxygen Content Fusion 8.0

March 11, 2025 /

Syncro Soft, developer of the Oxygen XML suite of products, released Oxygen Content Fusion 8.0, the web-based collaboration platform for content creation.

Version 8.0 turns Oxygen Content Fusion into an AI-driven tool designed to boost writer productivity by integrating with the Oxygen AI Positron Assistant. This version also consolidates the Oxygen Content Fusion position as a Content Management System for DITA content stored in a Git repository. 

Oxygen AI Positron Assistant offers a suite of AI features to enhance content creation and editing. Once installed, the AI Positron Assistant side-pane becomes accessible in the Personal Workspace, providing a range of AI-driven actions and features:

  • Content generation actions can be used to expand a DITA topic by refining its content, adding markup, and generating documentation based on referenced images using Vision support, to generate content based on uploaded images, produce alternate text for images in DITA, or generate MathML formulas.
  • Content improvement actions are available to proofread documents, validate documents and suggest fixes for identified issues, add semantic inline DITA markup to plain text content, modify content based on suggestions found in the comments.
  • Retrieval-Augmented Generation (RAG) support allows the AI Positron to find similar content from the personal workspace.

https://www.oxygenxml.com/content_fusion/whats_new.html

Implicit launches AI platform to transform product expertise

March 10, 2025 /

Implicit, a AI technology company, announced the launch of its AI platform designed to transform customer experience with AI-driven agent support and knowledge management. With a blend of agent-assist and self-service experiences, Implicit enables organizations to deploy support solutions tailored to their specific needs, improving efficiency and accuracy. The solution includes:

  • Implicit Knowledge: A self-service customer support chatbot that mirrors the expertise and empathy of top-tier technicians, allowing users to resolve issues without human intervention.
  • Implicit Support: An AI-powered product expert copilot that understands every documented product, issue, and resolution.

Addresses challenges faced by customer success and knowledge management teams:

  1. Ambiguous customer queries.
  2. Constantly evolving product lines and associated issues.
  3. The complexity of interconnected product ecosystems.
  4. The difficulty of managing distributed and private knowledge assets.
  5. Inconsistent, incomplete, or outdated knowledge bases.
  6. Multiple and often inconsistent authors contributing to knowledge repositories, including legacy documentation.

Implicit’s technology is built on knowledge graphs, GraphRAG, and chain-of-thought reasoning. By ingesting private product data – including product catalogs and taxonomies, problem and resolution situations, and error codes – the system intelligently maps relationships between products, their potential issues, and optimal solutions. The platform incorporates a human feedback loop for continuous improvement and provides citations for verification.

https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

Coveo augments AI support

March 5, 2025 /

Coveo announced three advancements to augment AI, GenAI, and Agentic AI projects: Coveo for Agentforce, and expanded suite of Coveo APIs and the Coveo Agentic AI Design Partner Program.

Coveo for Agentforce natively integrates into Salesforce, grounding AI agents in contextually relevant, enterprise-wide knowledge—wherever it resides. Coveo for Agentforce is focused on enhancing deployments for large, complex enterprises, to help ensure it delivers the most relevant, up-to-date knowledge instantly. Beyond the first agentic packaged application, Coveo for Agentforce, Coveo’s portfolio continues to grow with both managed and custom AI solutions powered by the Coveo AI-Relevance Platform.

The Coveo suite of APIs has been enhanced to include the Search API, Passage Retrieval API, the Case Classification API and the new Answer API, providing developers with more flexibility to build AI-powered experiences that are precise, secure, and business-aware.

Coveo is also launching an Agentic AI Design Partner Program to collaborate with enterprises. This program allows participants to share their technology needs and challenges while working directly with Coveo’s Product team to tackle the fundamental problems AI applications continue to face.

Coveo for Agentforce is available today in the AgentExchange. 

https://www.coveo.com/en/company/news-releases/2025/agenticai

Gilbane Advisor 3-5-25 — Web Stockholm syndrome, reducing hallucinations

March 5, 2025 /

This week we feature articles from Alissa Cooper, and Simon Willison.

Additional reading comes from Hamel Husain & Greg Ceccarelli, Hannah Mayer, Lareina Yee, Michael Chui, &  Roger Roberts, Daniel Tunkelang, and Project Liberty.

News comes from Contentstack, IBM & DataStax, MongoDB, Foxit, and Adobe.

Our next issue arrives March 12.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

The web can thrive without Google’s search monopoly

The Google online search monopoly case is now in the remedies phase, and the DOJ’s proposal includes a divestiture of Google Chrome. Last week Alissa Cooper published two posts addressing what this might mean for the web.

This post summarizes her analysis, and links to her more detailed post (The true cost of browser innovation: Why Chrome’s divestiture wouldn’t end the open web), supporting her conclusion. If you’re already interested in the topic you could just skip to the more comprehensive post. (6 min)

https://www.techpolicy.press/the-web-can-thrive-without-googles-search-monopoly

Hallucinations in code are the least dangerous form of LLM mistakes

Simon Willison… “The real risk from using LLMs for code is that they’ll make mistakes that aren’t instantly caught by the language compiler or interpreter. And these happen all the time!”

Testing AI-generated code yourself is, if anything, even more critical than hand-written code. Willison explains, and also provides some tips on how to reduce hallucinations. His audience is mostly developers but this is an important and easy read for tech and non-tech executives. (4 min).

Also see the link below to AI essentials for tech executives. 

https://simonwillison.net/2025/Mar/2/hallucinations-in-code

More Reading

All Gilbane Advisor issues

Content technology news

Introducing Contentstack EDGE

The new DXP unifies the company’s headless CMS, Lytics customer data platform, personalization, automation, AI, and front-end hosting capabilities.
https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

IBM to acquire DataStax

Acquisition furthers IBM’s commitment to open-source; helps clients access untapped, unstructured enterprise data to maximize impact of generative AI.
https://newsroom.ibm.com/2025-02-25-ibm-to-acquire-datastax,-deepening-watsonx-capabilities-and-addressing-generative-ai-data-needs-for-the-enterprise

Foxit adds multi-document analysis to mobile AI Assistant

Enables users to boost productivity with AI-powered summaries, cross-document Insights, and instant data extraction with iOS & Android phones.
https://foxit.com

MongoDB acquires Voyage AI

MongoDB to integrate Voyage AI’s embedding and reranking models, delivering accurate and relevant information retrieval for sophisticated AI use cases.
https://www.mongodb.com/blog/post/redefining-database-ai-why-mongodb-acquired-voyage-ai

Adobe brings Photoshop to iPhone, expands web version

New Photoshop iPhone app delivers Photoshop’s core imaging and design tools like layering and masking, tailored for mobile devices.
https://news.adobe.com/news/2025/02/photoshop-mobile-web

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

Couchbase unveils Edge Server

March 4, 2025 /

Couchbase, Inc., a developer data platform for critical applications in our AI world, launched Couchbase Edge Server, an offline-first, lightweight database server and sync solution designed to provide low latency data access, consolidation, storage and processing for applications in resource-constrained edge environments.

Edge applications that rely solely on cloud databases can be slowed down due to connectivity challenges, but local databases don’t always offer a solution as they can be difficult to deploy within limited computing environments.

Couchbase Edge Server is built on the Couchbase Lite core engine, an AI-ready embedded database for running critical applications on hundreds of thousands of client devices. The Edge Server is deployed as a standalone server and provides support for a simple access interface for local client access. It delivers offline-first benefits through seamless synchronization – downstream with Couchbase Lite-based edge clients and upstream to Couchbase Capella and self-managed Couchbase instances.

Couchbase Edge Server enables organizations to run edge applications efficiently on as little as one gigabyte of RAM on a single board computer. This can dramatically reduce the cost of edge deployments across many locations, by serving communities of web and mobile clients at each location through a local database backend.

https://www.couchbase.com/blog/couchbase-edge-server-lightweight-sync/

data.world announces Archie Chat for enterprise data catalogs

March 3, 2025 /

data.world, an enterprise data catalog for the modern data stack, announced the public beta launch of Archie Chat, an AI-powered catalog assistant that improves how users interact with their enterprise data catalog. Archie Chat helps users find answers to their questions quickly through natural language conversation, driving catalog adoption and enhancing data discovery across organizations.

Archie Chat, the evolution of data.world’s AI capabilities, combines knowledge graph technology with modern language model architecture to create a more intuitive data discovery experience. The assistant enables users to interact conversationally with their data catalog, receive guided support with catalog management tasks, and quickly find precise information without specialized query knowledge.

Archie Chat is built specifically for enterprise data environments, ensuring security, accuracy, and contextual relevance. Features include:

  • Self-hosted language model technology that ensures sensitive data remains under customer control
  • Transparent “thought process” documentation that shows users exactly where information is sourced
  • Multi-turn conversations allowing users to refine and follow up on queries naturally
  • Cross-platform integration with Slack, browser interfaces, and a public API, meeting users where they work
  • Enterprise-grade security with no data sharing to third parties for model training
  • Built on data.world’s proprietary AI Context Engine (AICE) for agent orchestration.

https://data.world

TransPerfect introduces Zendesk Support App

March 3, 2025 /

TransPerfect, a provider of language and AI solutions for global business, announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent Workspace. The app enables users to easily and instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API, providing businesses with a solution for cost-effective multilingual content management within Zendesk.

GlobalLink Now is TransPerfect’s suite of AI-powered products, services, and solutions. It provides secure, real-time translations via self-service tools, browser extensions, APIs, and workflow integrations to optimize multilingual content management. It includes a hub and plugin for instant machine translation, alongside AI consulting and generative AI offerings.

Agents using the TransPerfect for Zendesk Support App will be able to:

  • Leverage neural machine translation, large language models, and human linguists
  • Provide translations that meet GDPR, ISO 27001, SOC 2, and global data standards
  • Employ instant language detection that eliminates the need for manual language selection, enabling quick agent response times and increasing CSAT and NPS scores
  • Access on-demand text translation for personalized responses
  • Support customers in multiple languages with a single support team
  • Engage customers across different regions without the need for multilingual agents
  • Automatically submit and close tickets for improved CSAGT scores

https://www.transperfect.com/about/press/transperfect-introduces-zendesk-support-app

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