The conversational experience platform, SurveySparrow, announced their new integration with Microsoft Teams. The integration facilitates Teams users to send surveys, collect feedback, resolve customer queries, host customer forums, conduct standups and access survey reports via Teams. From conducting regular employee pulse surveys to weekly reflections and daily scrum, the users of SurveySparrow can now simply log in to their account and do all this within Teams. The integration helps to simplify employee feedback & engagement programs, automate actions, establish customer forums, and improve ticket resolutions in your businesses. Whether your company is partially or fully remote, SurveySparrow – Teams integration lets you build a shared understanding of key data with your colleagues. You get to design a workflow and assign actions to each response. The real-time notification helps ensure you never miss a response & the reports help identify patterns in employee behavior or performance and thus alerts you to step in for fixes.
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Verint Systems Inc. announced an expanded partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. With this technology integration, enterprises can assist employees with zero-click knowledge on their desktop, to provide instant, accurate and contextual advice to help ensure customer success, fuel agent performance, and maximize employee productivity. Verint Knowledge Management uses artificial intelligence (AI) infused search technology to create a more automated and natural way to connect people to knowledge. The solution works out of the box. Avaya currently incorporates a broad set of Verint solutions on-premise and in the cloud, including recently added Verint SaaS solutions for Engagement Management, Adaptive Fraud and Experience Management.
https://www.avaya.com/en/, https://www.verint.com
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Expert.ai announced and will be presenting an enhanced release of its cloud-based Natural Language API today at API World. The new expert.ai NL API features include:
- Relation extraction to express the connection and accurately answer questions like: “who did what when?”, and “what caused what to whom?”
- Sentiment analysis considering the intrinsic positivity or negativity of the concepts expressed in text, based on the words used (polarity) and how relevant we judge them (intensity)
- A new geographic taxonomy to identify and disambiguate countries and some other administrative divisions (e.g., San Jose, CA, USA vs. San Jose, Costa Rica)
Learn more about expert.ai NL API, now available for free testing, visit and sign up to start developing intelligent applications today.
https://developer.expert.ai, https://expert.ai, https://apiworld.co/
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ASG Technologies unveiled the newest version of its content services platform, Mobius 11. This release provides additional help for enterprise and midsize firms to manage and govern the growth of their information and lower total costs of ownership. Mobius 11 helps IT leaders and their teams improve business processes and knowledge worker productivity, govern information more effectively and embrace cost effective cloud deployments. With Mobius 11, customers have improved visibility into unstructured content and disparate repositories throughout their organizations. Mobius 11 includes:
- Enhanced content management services: Enables business analysts with self-service support to construct business processes leveraging Microsoft 365 and Mobius for secure, collaborative business process execution
- Sophisticated information governance services: Arms administrators and records managers to establish time and geographic-based policies to support sovereignty and compliance demands
- Modernized infrastructure deployment: Simplifies deployment and maintenance of Mobius for IT leaders, allowing them to advance their digital automation strategies through native Docker Hub support
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Sitecore announced Sitecore Artificial Intelligence (AI) Auto Personalization Standard will be available as part of Sitecore Experience Platform 10 (XP) for customers beginning in early 2021. This expands the availability of Sitecore AI and brings quick and simple personalization to customers without requiring an increase in budget or team hours. Sitecore AI Auto Personalization Standard enables users to start personalization right away, without manually defining user segments and with no minimum traffic required, while also:
- Enabling auto personalization, such as images, text snippets and calls to action for sites
- Providing immediate personalization performance visibility with AI analytics embedded in XP
- Tracking critical KPIs, such as engagement value and bounce rates, to measure success
Sitecore also offers Sitecore AI Auto Personalization Premium for customers who want unlimited personalization along with an AI insights dashboard with discovered audiences from both historical and daily data.
Sitecore also announced new content delivery capabilities, coming in early 2021, that will bring additional options for brands, including:
- Sitecore Experience Manager (XM), which will have an added option for customers to leverage a scalable delivery platform for static publishing of Sitecore JSS sites and runtime content delivery for headless sites
- Sitecore Content as a Service (CaaS) capabilities built upon the Sitecore Content Hub SaaS platform, enabling brands to perfect their content strategy with centralized planning and collaboration tools and publish atomic content to a scalable delivery platform through APIs to any channel, on demand.
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IMT Software, a division of Integrated Media Technologies, Inc. (IMT), announced an API-based integrated solution with Dalet’s Ooyala Flex Media Platform that provides automated data movement to simplify the secure transfer of artificial intelligence and machine learning workflow content to the cloud. The integration of IMT SoDA software and Dalet’s Ooyala Flex Media Platform will be offered in the United States and Europe. The joint solution will address media asset data management requirements by streamlining the transfer of large data workflows while delivering a simplified data movement approach for creative content. Post production and media services customers will be able to predict the cost and time to move files before a storage transfer enabling them to make better decisions on data management and keep project costs at budget. Benefits include:
- Seamlessly automates data movements to the cloud
- Real-time insight into monthly cloud spend
- Dry-run feature allowing for insight into retrieval costs before execution
- Job tracking and progress for moving content
- Cloud-ready assets for artificial intelligence and machine learning workflows.
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SYSTRAN announced a partnership with TAUS, the language data network, to provide global access to secure and accurate translations specific to the coronavirus pandemic through the new Corona Crisis Translation Models. SYSTRAN created these models in 12 language combinations, across six languages, based on quality parallel data provided by TAUS. Together, SYSTRAN and TAUS are working to ensure that people and communities in need have access to accurate coronavirus-related information in their local language. The models are publicly available at no cost for text box translation on the SYSTRAN Translate website. The TAUS-owned models are available for commercial use via the SYSTRAN Marketplace, a catalog of specialized models for specific domains such as medical, healthcare, legal, finance, education, science, technology and more.
https://www.systransoft.com, https://www.taus.net
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Automated Machine Learning (AutoML) vendor dotData announced that dotData Stream now supports integration with Amazon SageMaker, a Machine Language Operations Platform (MLOps). Amazon SageMaker is a managed service that provides developers and data scientists with the ability to deploy machine learning (ML) models quickly. Now, with simple point-and-click operations, dotData users can launch dotData Stream on Amazon SageMaker and leverage the platform’s capability to monitor, manage, orchestrate, govern and maintain AI/ML models developed using dotData Platform. This integration provides dotData/AWS users with a full-cycle data science automation experience, from automated AI/ML development using dotData Enterprise through instant AI/ML deployment using dotData Stream to AI/ML lifecycle management with AWS SageMaker. The combination of dotData and Amazon SageMaker helps make AutoML accessible to more enterprises. In July, dotData announced dotData Stream, a portable containerized AI/ML engine that enables real-time predictive capabilities. dotData users can develop AI/ML models using dotData Enterprise or dotData Py and then deploy AI/ML models just with a single docker command using dotData Stream. dotData Stream is designed to be easily deployable on an out of the box MLOps platform or container orchestration frameworks.
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