Contentstack announced Translations.com, the technology division of TransPerfect, has joined Contentstack’s Catalysts program. Catalysts advance the use of a microservices-based, API-first, cloud-native SaaS, headless (MACH) architecture, bringing technology, best practices, and a methodology for delivering exceptional digital omnichannel engagement. In becoming a Catalyst, Translations.com will offer Contentstack users an all-in-one solution to initiate, automate, control, track and complete all facets of the translation process. The combination of Contentstack and the extended localization workflow capabilities of GlobalLink Connect will provide users with a comprehensive solution for global enterprise content management.
Author: NewsShark (Page 110 of 738)
Medallia, Inc. announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from Medallia gives brands an understanding of which services are effective, satisfying and driving customer loyalty, and which services are in need of improvement to increase customer retention. Medallia’s planned integration with Oracle CX Service will allow brands to proactively understand their customer’s experience by capturing a range of feedback signals that include web surveys, messaging, video, and voice analytics after a service interaction.
InVision, the digital product design platform, announced its latest update for its online whiteboard, Freehand. Freehand, which is integrated into the broader InVision platform, now includes more than a dozen templates from global enterprise organizations including American Express, Asana, Atlassian, AWS, IBM, Xbox. These templates invite customers to incorporate collaborative workflow practices developed by some of the world’s top teams to accelerate their own product development and digital transformation, all from within the InVision platform. The new templates include:
- Brainstorming by Xbox, to engage design and product stakeholders in a simple, inviting ideation exercise focused on giving everyone a voice
- Architecture Brainstorm Map used by Amazon Web Services (AWS) Solution Architects, to keep customer and business requirements in sight while building an architecture diagram
- Marketing Project Plan by Asana, to kick off a campaign with thoughtful brainstorming for better results
- Customer Journey Map by American Express, to unify business partners on the opportunities within a customer’s journey
- Product Launch by LaunchDarkly, to align a product delivery team and strategize on a successful product launch
- Sprint Planning by Atlassian, to run effective sprint planning meetings with product and engineering teams while remote
- Affinity Diagram by UserTesting, to better synthesize UX research with a thorough understanding of data
InVision Enterprise customers can also now create custom templates for their team’s internal use.
Elastic announced new capabilities and updates across its Elastic Enterprise Search, Observability, and Security solutions that deliver new features to reduce storage costs, proactively monitor and manage digital web experiences, and easily visualize data.
With the beta launch of searchable snapshots, a new capability that provides a tiered approach to searching across data that is saved in different classes of storage, Elastic customers get a simple, integrated approach to managing data storage tiers. Customers can store and search more data and reduce costs with low-cost object stores such as Amazon S3, Azure Storage, and Google Cloud Storage.
New expanded Elastic Observability features, including user experience monitoring and synthetics, give developers new tools to test, measure, and optimize end-user website experiences. The launch of a new dedicated User Experience app in Kibana provides Elastic customers with an enhanced view and understanding of how end users experience their websites.
In addition, Elastic customers can use the new user experience monitoring feature to review Core Web Vitals, helping website developers interpret digital experience signals. Elastic users can also leverage a dev preview release of synthetic monitoring in Elastic Uptime to simulate complex user flows, measure performance, and optimize new interaction paths without impact to a website’s end users.
BigCommerce, a SaaS ecommerce platform announced it has joined the MACH Alliance, a newly-formed group of independent tech companies dedicated to advocating for an open technology ecosystem for enterprise ecommerce solutions. As part of this group, BigCommerce will work in collaboration with members to enhance education, development and adoption of composable infrastructures through microservices-based, API-first, cloud-native SaaS and headless technology and digital experiences. BigCommerce has been enabling merchants to build scalable, content- and experience-driven digital commerce experiences through headless deployments. APIs allow for full access to the data and business logic of the BigCommerce platform, so merchants can connect third-party integrations, mobile applications or a front-end CMS or DXP to create a headless storefront. Participation in the MACH Alliance will create additional opportunities for BigCommerce to advance MACH principles as the modern standard.
https://www.bigcommerce.com, https://machalliance.org
Related articles:
Adobe announced it has entered into a definitive agreement to acquire Workfront, a work management platform for marketers, for $1.5 billion, subject to customary purchase price adjustments. With more than 3,000 customers and one million users, Workfront is a solution marketers use to manage content, plan and track marketing campaigns, and execute complex workflows across teams.
The combination of Adobe Experience Cloud and Workfront will help bring efficiency, collaboration, and productivity gains to marketing teams and operations managers currently challenged with siloed work management solutions. Workfront has deep experience in orchestrating marketing workflows and has APIs that enable a seamless connection to Adobe Creative Cloud and Adobe Experience Cloud. Workfront’s platform is architected for the enterprise, with integration capabilities that can be configured to meet the varied needs of companies of all sizes. Adobe and Workfront are already partners with over 1,000 shared customers.
Workfront CEO Alex Shootman will continue to lead the Workfront team, reporting to Anil Chakravarthy, executive vice president and general manager, Digital Experience Business and Worldwide Field Operations. The transaction is expected to close during the first quarter of Adobe’s 2021 fiscal year. Until the transaction closes, each company will continue to operate independently.
https://www.workfront.com, https://blog.adobe.com/en/2020/11/09/adobe-to-acquire-workfront.html#gs.l1p5o6
Tim Berners-Lee’s (unedited) announcement…
Today marks a huge milestone in Inrupt’s journey to deliver on my vision for a vibrant web of shared benefit and opportunity. I’m thrilled that the first enterprise-ready version of a Solid Server, Inrupt’s ESS, is now available for businesses and organizations. It’s the fruit of two years of work by our outstanding team. These technologies will fundamentally change how organizations connect people with their data and create value together. It’s going to drive groundbreaking new opportunities that not only restore trust in data but also enhance our lives.
We’ve reached this milestone alongside a trusted cohort of early adopters including the BBC, NatWest Bank, the UK’s National Health Service, and the Flanders Government. They’re each proving what’s possible for their users by changing the way they think about, share, and use data. You can read more about these important pilots in this blog post from Inrupt CEO, John Bruce.
The web was always meant to be a platform for creativity, collaboration, and free invention – but that’s not what we are seeing today. Today, business transformation is hampered by different parts of one’s life being managed by different silos, each of which looks after one vertical slice of life, but where the users and teams can’t get the insight from connecting that data. Meanwhile, that data is exploited by the silo in question, leading to increasing, very reasonable, public skepticism about how personal data is being misused. That in turn has led to increasingly complex data regulations.
There had to be a better way. The Solid architecture provides that better way.
I founded Inrupt to trigger an inevitable shift in how the web operates, to mobilize resources and set a long-term direction in motion. Today that shift takes a significant step.
The technologies we’re releasing today are a component of a much-needed course correction for the web. It’s exciting to see organizations using Solid to improve the lives of everyday people – through better healthcare, more efficient government services and much more.
These first major deployments of the technology will kick off the network effect necessary to ensure the benefits of Solid will be appreciated on a massive scale. Once users have a Solid Pod, the data there can be extended, linked, and repurposed in valuable new ways. And Solid’s growing community of developers can be rest assured that their apps will benefit from the widespread adoption of reliable Solid Pods, already populated with valuable data that users are empowered to share.
Ultimately, this new foundation of trust and cooperation will lead to entirely new business models that actually benefit users as well.
Starting today, more organizations worldwide can take the first step towards building a trusted web where innovation flourishes, and everyone – businesses, developers, and web users – share the benefits. We hope you’ll join us on this exciting journey.
https://inrupt.com/innovation-trust-data
Related articles:
Microsoft announced the addition of Hindi as the latest language under its Text Analytics service to support businesses and organizations with customer Sentiment Analysis. Text Analytics is part of the Microsoft Azure Cognitive Services. Using this service, organizations can find out what people think of their brand or topic as this enables analyzing Hindi text for clues about positive, neutral, or negative sentiment. The Text Analytics service can be used for any textual/audio input or feedback in combination with Azure Speech-to-Text service. Microsoft’s Text Analytics service uses the latest AI models to analyze content in Hindi, using Natural Language Processing (NLP) for text mining and text analysis. The functionality provided by Text Analytics include sentiment analysis, opinion mining, key phrase extraction, language detection, named entity recognition, and PII detection. Sentiment analysis currently supports more than 20 languages including Hindi.
Microsoft Text Analytics service’s Sentiment Analysis feature evaluates text and returns confidence scores between 0 and 1 for positive, neutral, and negative sentiment for each document and sentences within a document. The service also provides sentiment labels (such as “negative”, “neutral” and “positive”) based on the highest confidence score at a sentence and document-level. It can be accessed from Azure cloud and on-prem using Containers. This helps brands in detecting positive and negative tonality in customer reviews, social media & call center conversations, and forum discussions, among other channels no matter where their data resides.
