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Day: January 11, 2021 adds commercial options for NL API announced the availability of commercial options for its NL API. Powered by technology, which mimics the human ability to understand language and complex textual information, the NL API provides advanced linguistic analysis out of the box, so developers and data scientists can reduce development costs and increase productivity while optimizing their natural language processing (NLP) applications. The introduction of the commercial offering builds upon the previously released freemium model to give users the ability to expand their usage of the NL API and scale their apps, either standalone or embedded into an enterprise’s existing AI processes, by supporting larger volumes of data. NL API features include linguistic analysis tools, embedded taxonomies for classification, and sentiment analysis. By resolving complexity associated with language, it streamlines the development of apps that rely on and process natural language content and unstructured data (contracts, internal database, news articles, academic papers, customer service emails, insurance policies, medical reports etc.) that typically is either not analyzed because it is inefficient or is analyzed manually which is expensive.,

Nuance launches patient engagement virtual assistant platform

Nuance Communications, Inc. launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Combining healthcare expertise with intelligent engagement technology, the platform integrates and extends the capabilities of the electronic health record (EHR), customer relationship management (CRM), and Patient Access Center systems to enable healthcare provider organizations to modernize their ‘digital front door’ and improve clinical care. Leveraging the same conversational AI technology that consumer brands use to power their provider facing virtual assistant solutions, Nuance’s patient engagement platform now enables healthcare provider organizations to deliver improved patient experiences. Nuance’s new patient engagement platform provides an array of leading capabilities and business outcomes including:

  • Seamless, consistent and unified omnichannel experiences – No longer do healthcare organizations need separate siloed virtual assistant/bot systems for their voice (IVR), web, mobile/SMS and smart speaker/IoT devices.
  • Integrates and extends capabilities of core systems infrastructure – including the EHR, Patient Financial systems, CRM and patient access center (call center).
  • Provides “out-of-the-box” solutions and an advanced Do-It-Yourself (DIY) development tool.
  • Advanced and unified data analytics.
  • Runs on the Microsoft Azure HITRUST CSF-certified cloud platform.

Pega acquires for speech analytics

Pegasystems Inc. announced its acquisition of, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed.’s software-as-a-service (SaaS) offering uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze the dialog within each customer service call as it happens. The software then provides agents with real-time insights and coaching so they can improve customer interactions, make better recommendations, and boost customer loyalty and sales. Pega plans to add’s capabilities to its software portfolio with an initial focus on Pega Customer Service use cases.,

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