The Gilbane Advisor

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Category: Enterprise software & integration (Page 1 of 43)

Sprinklr announces availability of VOC Agent Suite in Gemini Enterprise Agent Marketplace

October 22, 2026 /

Sprinklr, an AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the availability of the Sprinklr Voice of the Customer (VOC) Agent Suite in Gemini Enterprise Agent Marketplace, allowing organizations to access voice-of-customer intelligence from within their existing Gemini workflows. Through Agent-to-Agent (A2A) connectivity, Gemini Enterprise users can discover and interact with specialized Sprinklr AI agents that analyze customer feedback and deliver actionable insights grounded in enterprise data.

Unlike general-purpose AI assistants, the Sprinklr VOC Agent Suite consists of purpose-built agents, each designed to address recurring business needs. These include:

  • Brand Health Monitoring: Understand brand performance, sentiment drivers, and recommended actions.
  • Crisis Monitoring: Detect emerging issues, assess their spread, identify key amplifiers, and support response planning.
  • Competitive Benchmarking: Compare performance against competitors across share of voice, sentiment, and engagement.
  • Trend Forecasting: Identify emerging conversations and anticipate future momentum.
  • Influencer & Content Strategy: Discover influential voices and understand which content resonates most.
  • Campaign Performance: Measure the impact of launches, campaigns, and sponsorships.
  • Customer Experience Analysis: Surface the most important customer pain points and praise themes across feedback channels.
  • General Listening: Answer ad hoc listening and intelligence questions across customer conversations.

The Sprinklr VOC Agent Suite for Google Gemini Enterprise is available now through Agent-to-Agent integration. 

https://www.sprinklr.com/newsroom/sprinklr-announces-availability-of-voc-agent-suite-in-gemini-enterprise-agent-marketplace

Couchbase adds capabilities to AI Data Plane to reduce token costs

October 20, 2026 /

Couchbase, an Operational Data Platform for AI, announced a major expansion of its AI Data Plane with new capabilities including native Amazon Bedrock integration with semantic caching, managed Agent Memory and a managed MCP server on AWS, in addition to vector search within Couchbase Operational Insights. Together, these updates give enterprise teams a single governed platform to replace fragmented data services that slow agent deployments, reducing both infrastructure burden and the cost of running production AI.

Enterprise teams deploying production AI agents are finding that general-purpose databases and stitched-together data services cannot keep pace with agentic workloads. They need a converged data layer that serves both agents and applications with live, trusted data at scale in the cloud, in a private data center, and at the edge, even offline. Couchbase is an operational data platform built to do exactly that. The new capabilities announced today extend that foundation with managed cloud services and token cost reductions that help enterprises accelerate production AI.

Couchbase’s elastically scalable, distributed architecture serves millions of concurrent low-latency operations without bottlenecks. Its memory-first design and shared-nothing topology mean parallel agent requests resolve at sub-millisecond latency rather than queuing behind each other.

All capabilities listed above are generally available today.

https://www.couchbase.com/press-releases/couchbase-ai-data-plane-cuts-the-cost-of-running-production-ai-agents-at-enterprise-scale/

Gilbane Advisor 10-14-26 — open weight models, preservation gap

October 14, 2026 /

Featured articles from: Stephen O’Grady, and Monika Dvorackova.

Additional reading from: Aurélie Radom, Amanda Caswell, Kyle Soucy, and Stevie Bonifield.

News from: Madcap Software, Contentstack, Graphwise, and MongoDB.

Our next issue arrives 10/28/26.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

How to think about open weight models

The race between open and closed AI models is well underway. Stephen O’Grady asks “But how should artifacts as complex as models be considered? What are the dimensions that will shape this race moving forward? There are many angles to consider, but the following are arguably the most important.” A really helpful piece. (13 min)

https://redmonk.com/sogrady/2026/09/03/open-weight-models/

The preservation gap in the AI stack

Why capability is advancing faster than reconstructability

We all know that managing, governing, and even understanding AI behavior, is a major challenge. In this article Monika Dvorackova is focused on “historical reconstructability”, a missing key capability for governance. Dvorackova clearly explains the problem in the first six paragraphs, then proposes a reference architecture to address it. (10 min)

https://www.oreilly.com/radar/the-preservation-gap-in-the-ai-stack-why-capability-is-advancing-faster-than-reconstructability/

All previous issues are available at https://gilbane.com/gilbane-advisor-index

More Reading

Content Technology News

Madcap announced the Fall 2026 release of MadCap Syndicate

New version brings AI-driven content visualization, automated content classification, MCP support for AI application and agent access, and expanded support for enterprise content formats.
https://www.madcapsoftware.com/products/syndicate/

Contentstack launches Contentstack Canoe

Shows how a brand is named, described and cited in AI search, benchmarks it against competitors, and ends run with a ranked list of fixes AI agents can act on.
https://canoe.contentstack.com/

Graphwise upgrades its AI Context Platform to help enterprises build context layers

The new release optimizes the creation of a comprehensive context layer for enterprises, which accelerates the integration of AI into multilingual content and data.
https://graphwise.ai

MongoDB launches MongoDB 9.0

MongoDB 9.0 strengthens the foundation MongoDB customers run on, Atlas Infinite removes limits on scale, and Atlas Agent Engine puts AI agents to work.
https://www.mongodb.com/company/newsroom/press-releases/mongodb-launches-mongodb-9-0-the-best-version-ever-built-and-atlas-infinite-for-ai-scale-demand

All our curated news is available at: 
https://gilbane.com/category/content-technology-news/

The Gilbane Advisor is ad-free, cost-free, and curated for content, computing, web, data, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. View all issues at https://gilbane.com/gilbane-advisor-index/

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Siteimprove advances agentic content intelligence platform

October 13, 2026 /

Siteimprove.ai announced its Fall ’26 Release, which puts AI agents to work on accessibility remediation, content governance, and analytics. The release introduces the CMS Remediation Agent and PDF Policies, and expands the PDF Remediation Agent and Conversational Analytics Agent, so teams can fix accessibility issues directly in WordPress and Drupal, hold PDFs to the same standard as web pages, generate alt text for PDF images, and configure analytics in plain language.

  • CMS Remediation Agent: Introduces automated fixing of web accessibility issues inside the CMS (Drupal and WordPress), with each fix WCAG-verified and logged. Web teams can now fix accessibility issues within existing AI workflows in the CMS directly, rather than through a manual effort across multiple tools.
  • PDF Policies: Introduces content and compliance policy enforcement for PDFs, extending what previously applied only to web pages. This broadens governance across the entire digital estate, so PDFs are held to the same standard as web pages.
  • PDF Remediation Agent: Expands the agent to automatically remediate accessibility issues for images within PDFs, human-reviewed and published back to the source without the manual re-upload loop.
  • Conversational Analytics Agent: Expands the agent so Analytics users configure Key Metrics, Funnels, and Segments through natural-language prompts.

https://www.siteimprove.com/press/siteimprove-advances-its-agentic-content-intelligence-platform

Gilbane Advisor 9-30-26 — Information architecture, knowledge & memory

September 30, 2026 /

Featured articles from: Esther Kang, and Patrick Neeman.

Additional reading from: Timnit Gebru & Emily M. Bender, Tony Seale, Zach Wilson, and Apple SEAR.

News from: Liferay, WisdomAI & Teradata, TOPPAN Digital Language, and Fivetran + dbt Labs.

Our next issue arrives 10/14/26.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

Information architecture is the foundation AI is starving for

Information architecture is hard, but the need is greater than ever. Patrick Neeman makes the case, and provides some advice. (12 min)

https://medium.com/user-experience-design-1/information-architecture-is-the-foundation-artificial-intelligence-is-starving-for-1d91fb5bf59f

The more accessible information is, the less employees remember

Unexpected findings from Esther Kang: “…participants who formed social connections before learning new material remembered about 40% less of the content but were roughly 65% better at recalling who was connected to whom.” (7 min)

Article: https://hbr.org/2026/09/the-more-accessible-information-is-the-less-employees-remember
Research paper: https://www.sciencedirect.com/science/article/pii/S0022103126000557

All previous issues are available at https://gilbane.com/gilbane-advisor-index

More Reading

Content Technology News

Liferay announces Liferay Content Marketing Platform

Content created in Liferay CMS is available in campaigns, and campaign tasks link directly to content assets; approval status and campaign context carry through automatically as content moves from brief to publication.
https://www.liferay.com/capabilities/cmp

WisdomAI and Teradata partner

WisdomAI’s agentic analytics platform natively embedded in Tera, delivers natural-language analytics, single-prompt Live Apps, and proactive AI agents across all enterprise data.
https://www.wisdom.ai/partners/teradata ■ https://www.teradata.com

TOPPAN Digital Language launches TDL Healthcare

Dedicated healthcare business brings together specialist expertise, secure workflows and AI-enabled content operations to support multilingual healthcare communications.
https://tdl-healthcare.com

Fivetran + dbt Labs announces new capabilities

Fivetran + dbt Labs makes dbt v2 and dbt State generally available, alongside Fivetran Context Layer, dbt Charts, and a new open lakehouse vision for greater flexibility across storage and compute.
https://www.getdbt.com/blog/fivetran-dbt-labs-announces-new-capabilities-to-make-enterprise-data-agent-ready-at-dbt-summit

All our curated news is available at: 
https://gilbane.com/category/content-technology-news/

The Gilbane Advisor is ad-free, cost-free, and curated for content, computing, web, data, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. View all issues at https://gilbane.com/gilbane-advisor-index/

Subscribe | View online | Editorial policy | Privacy policy | Contact

Graphwise upgrades its AI Context Platform to help enterprises build context layers

September 29, 2026 /

Graphwise, a provider of AI context platforms, today announced major updates to its AI Context Platform, Graphwise Platform, which include new Adobe integration, built-in evaluation tools, and broader workflow automation features. The new release optimizes the creation of a comprehensive context layer for enterprises, which accelerates the integration of AI into multilingual content and data. With its latest software release, Graphwise now supports its customers more efficiently when transitioning AI from experimental pilot projects to scalable production systems.

Key platform enhancements include:

  • AI Trust & Rapid Onboarding: A new evaluation framework to measure, audit, and benchmark AI response accuracy, paired with automated unstructured data ingestion pipelines that convert raw enterprise documents into grounded context faster.
  • Enterprise Multilingual Governance: Native Adobe Experience Manager (AEM) integration for automated multilingual content tagging and cross-channel taxonomy synchronization to guarantee term integrity globally.
  • Unified Administration & Automation: A centralized administrative control center for enterprise user and license management, alongside a rebranded, n8n-powered workflow engine to simplify complex data pipelines and GraphRAG orchestration.
  • Mission-Critical Reliability: Comprehensive core performance and stability enhancements across the underlying graph database architecture, built to support high-concurrency enterprise deployments.

https://graphwise.ai

MongoDB launches MongoDB 9.0

September 29, 2026 /

MongoDB, Inc. announced MongoDB 9.0, and Atlas Infinite. MongoDB 9.0 is their next-generation engine underpinning MongoDB Atlas, the company’s managed cloud data platform, Enterprise Advanced, and Community Edition. Atlas Infinite extends that foundation with the elasticity modern applications and AI agents need.

MongoDB is renaming its current Atlas offering to Atlas Core. Atlas Core and Atlas Infinite are now two deployment options within the Atlas platform, and customers can use one or both depending on the types of workloads they’re dealing with. Adopting Atlas Infinite requires no application code changes, no new system to learn, and no disruptive migration. Atlas Infinite introduces a new pricing model tied to actual compute and storage consumption.

MongoDB 9.0, Atlas Infinite, and Atlas Agent Engine, build on each other: MongoDB 9.0 strengthens the foundation every MongoDB customer already runs on, Atlas Infinite removes limits on how that foundation can scale, and Atlas Agent Engine puts AI agents to work on top of both, governed and grounded in real-time data. Together with Voyage AI’s embedding and retrieval models, this extends MongoDB’s intelligent data platform for AI .

MongoDB 9.0 is generally available today, and Atlas Infinite is available in public preview. Teams can get started with Atlas for free.

https://www.mongodb.com/company/newsroom/press-releases/mongodb-launches-mongodb-9-0-the-best-version-ever-built-and-atlas-infinite-for-ai-scale-demand

Liferay announces Liferay Content Marketing Platform

September 23, 2026 /

Liferay, a provider of Digital Experience Platforms (DXPs), released Liferay Content Marketing Platform (CMP), a new offering that gives marketing teams a unified place to plan campaign content, coordinate work, manage content from brief to launch, and measure performance.

Marketing teams building and launching campaigns typically have to manage multiple tools. Content begins in the CMS of one vendor before moving to the campaign management tool of another via a connection layer that has to be configured and maintained. The brief, the audience, the approval status, don’t reliably cross from one system to the other, and duplicate permissioning systems and data that has to sync between platforms make the problem worse.

Because Liferay CMP runs natively on Liferay CMS, they share the same data model, permissions, and publishing infrastructure, with no connection to configure or maintain. Content created in Liferay CMS is immediately available in campaigns, and campaign tasks link directly to content assets, so approval status and campaign context carry through automatically as content moves from brief to publication. Digital asset management capabilities are built into Liferay CMS, so brand assets are accessible within the campaign workflow without a separate vendor or integration to manage.

 https://www.liferay.com/capabilities/cmp

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