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Category: Enterprise search & search technology (Page 17 of 61)

Research, analysis, and news about enterprise search and search markets, technologies, practices, and strategies, such as semantic search, intranet collaboration and workplace, ecommerce and other applications.

Before we consolidated our blogs, industry veteran Lynda Moulton authored our popular enterprise search blog. This category includes all her posts and other enterprise search news and analysis. Lynda’s loyal readers can find all of Lynda’s posts collected here.

For older, long form reports, papers, and research on these topics see our Resources page.

Northern Light adds content from consultants and researchers to knowledge management platform

Northern Light announced its SinglePoint knowledge management platform now contains a search index of reports published by “thought leaders” from more than 15 business strategy consulting firms, “think tanks” and non-governmental research organizations. Northern Light’s new Thought Leaders content collection features insights across a range of industries and strategy topics from firms such as Accenture, API, Bain, BCG, Capgemini, Cognizant, Deloitte, Ernst & Young, IBM Institute for Business Value, KPMG, MITRE, Pew Research Center, PwC, Tata Consultancy Services, World Economic Forum (WEF), and the World Health Organization (WHO). Initially, the collection contains approximately 20,000 market and technology reports; Northern Light expects to add an additional 1,000 new reports per month to the search index. The reports in the collection contain analysis, commentary, and forecasts of the trends in industries such as life sciences, healthcare, information technology, financial services, and consumer products.

Key topics, such as marketing to Millennials and post-Millennials, are covered in depth. The search index includes links to the reports on the thought leaders’ websites, and all of the reports in the collection are available to users. In addition to the new thought leaders content set, other content collections that can be accessed within SinglePoint include an organization’s own primary research, licensed secondary research, industry news, technology vendor white papers, conference abstracts, and various government and industry databases.

https://northernlight.com/

Yext releases “Milky Way” search algorithm with BERT

Yext, Inc. announced “Milky Way,” the latest upgrade to the natural language processing (NLP) algorithm that powers Yext Answers, Yext’s site search product. Headlining this milestone update is the adoption of BERT, (Bidirectional Encoder Representations from Transformers). Developed by Google, BERT is an open source machine learning framework for NLP designed to better understand user searches. By leveraging BERT within Named Entity Recognition (a process to locate and classify named entities mentioned in unstructured text into predefined categories), Yext Answers improves its ability to distinguish locations from other types of entities, including people, jobs, and events. The update includes:

  • Improved Named Entity Recognition: By leveraging BERT, Yext Answers can now better understand the contextual relationship between search terms. Answers will return a more relevant result by taking into account the correct classification, whether a location, person or product.
  • Improved Location Detection: The update leaves behind location biasing. Now, Yext Answers will filter through locations stored by a business in their Yext knowledge graph to surface the best match.
  • Updated Healthcare Taxonomy: More than 3,000 new healthcare-related synonyms, conditions, treatments, and procedures have been added to the algorithm’s taxonomy.
  • Improved Stemming and Typo Tolerance.

https://www.yext.com/resources/about/news-media/2020-08-yext-releases-milky-way/

Elastic announces Elastic Enterprise Search 7.9

Elastic announced new enhancements in the 7.9 release of Elastic Enterprise Search make it easier to offer modern search experiences for app users, workplace teammates, and website visitors. Elastic Workplace Search features added to the free distribution tier provide a starting point for providing teams with relevant information. The addition of Workplace Search features to our free distribution tier means that you can download and use the entire Elastic Enterprise Search solution to easily get started and boost productivity with modern search experiences. Whether it’s App Search for your apps and websites or Workplace Search for your internal teams, with the features included in the free distribution tier you can download and evaluate the full product suite. Workplace Search includes connectors to collaboration, storage, and productivity tools, along with access to the Custom Source API for creating your own connectors. You also get group and user management tools and easily tunable content source prioritization by team. Additional customization, integrations, granular access control, and single-sign-on (SSO) support are available with the Platinum subscription.

In 7.9, Kibana becomes the window into Elastic Enterprise Search, offering navigation for search deployments alongside other analysis and visualization tools. Kibana allows users to do everything from rich data visualization using Elasticsearch indices to administering and managing the whole of the Elastic Stack. Kibana admins can customize spaces to show or hide Enterprise Search in the main navigation menu, and give users the capability to quickly access deployments and in-app dashboards. Gmail joins Google Drive, Microsoft 365, Salesforce, Confluence, and a number of other prebuilt content source integrations for Workplace Search. Workplace Search offers a single search bar for not just the G Suite, but across a slew of sources, regardless of the origin, manufacturer, or ecosystem. Users can conduct search without needing to remember where that data lives, and they’ll see their own private Gmail content right alongside all those other sources, with pre-tuned search relevance baked right in.

https://www.elastic.co/blog/whats-new-elastic-enterprise-search-7-9-0-free-workplace-search-kibana-access

Coveo and commercetools partner

Coveo announced that its cloud-native platform will be available in the commercetools Integration Marketplace to help provide personalized experiences for search and merchandising needs. Coveo provides the intelligence layer that enables organizations to deliver modern Ecommerce search, product recommendations, and personalization with relevant content. commercetools’ headless, API-first, multi-tenant SaaS commerce platform is cloud-native and uses microservices. The combination of the Coveo Experience Intelligence Platform and commercetools shopping features leverages modern API and microservices architectures to deliver relevant, contextual experiences powered by data that meet the expectations of modern Ecommerce buyers. Search re-orders products based on real-time customer data, delivers relevant content and integrates with any source of customer data.

https://www.coveo.com/, https://commercetools.com

AWS announces general availability of Contact Lens for Amazon Connect

Amazon Web Services Inc. announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centers the ability to understand the sentiment, trends, and compliance of customer conversations to improve their experience and identify crucial feedback. Amazon Connect is a cloud contact center service that helps companies of any size deliver customer service on the same technology as Amazon’s customer service.

Contact Lens capabilities are built into the Amazon Connect experience, and provides metadata (such as transcriptions, sentiment, and categorization tags) in customers’ Amazon Simple Storage Service (Amazon S3) buckets in a well-defined schema. Businesses can export this information and use additional tools like Amazon QuickSight or Tableau to do further analysis and combine it with data from other sources. Contact Lens requires no technical expertise, and getting started takes just a few clicks in Amazon Connect.

https://aws.amazon.com/connect/contact-lens

Cortical.io introduces contract intelligence solution with semantic search

Cortical.io announced a new release of Cortical.io Contract Intelligence, an AI-based solution for enterprises that need to review and manage a large corpus of contracts and other legal documents. Cortical.io Contract Intelligence utilizes its natural language understanding (NLU) to automatically extract, classify and analyze relevant information in documents. Cortical.io Contract Intelligence 4.0 now incorporates semantic search to enable the search of an entire database or individual documents.

Other features in Cortical.io Contract Intelligence 4.0 are integration with other Business Intelligence solutions and workflow improvements. These include:

  • A dashboard to enable specialists to manage and track the review progress.
  • Task assignment for specialists to assign documents and annotation or review tasks to individual subject matter experts.
  • Built-in OCR capabilities to detect scanned pdf files and convert them into machine-readable files capable of being annotated.
  • Sophisticated table extraction to parse and extract information from tables regardless of the row/column format in the PDF document.
  • Active assistance that includes inline messages pop up to guide users when creating new annotations.

Cortical.io Contract Intelligence is available immediately as a stand-alone application or can be integrated into a workflow through the use of REST APIs. The product can be delivered on-premises, in a private cloud or a public cloud. Cortical.io also is partnering with integration partners and other product solution vendors. The solution is licensed on an annual basis and includes maintenance and support.

https://www.cortical.io

Obie launches Browser extension to accelerate sharing of workplace documents

Obie announced the launch of its new browser extension to democratize access to Obie’s core search, access, and knowledge sharing functionality. They also launched Personal Pro and Personal Free plans that decouple Obie’s search functionality from Slack for the first time to expand availability for individuals and remote teams. Obie uses natural language processing (NLP) to understand complex queries, as well as machine learning (ML) to improve results with every document search. Users can also manually add “FAQs” to store templates, text snippets, and frequently accessed information by simply highlighting the information in their browser and adding it to Obie.

https://obie.ai

Elastic announces enhanced capabilities to derive insights from data

Elastic announced new capabilities across its Elastic Enterprise Search, Observability, and Security solutions, helping customers consume Elastic services more intuitively, onboard more data, and gain deeper analysis and insights from that data. Additionally, Elastic users benefit from new, enhanced capabilities in Elastic Cloud, which is now available in 35 regions and offers easier purchasing options across all major public cloud providers.

Updates to Enterprise Search include:

  • Enterprise authentication mechanisms integrated with document-level authorization, bringing both SAML-based and document-level authentication for a frictionless, secure, personalized, and scalable search experience.
  • Configurable documents view in App Search to keep tabs on ingested data for more dynamic interactions with that data by searching, sorting, and filtering the content as it’s ingested, directly inside the App Search console without having to switch between screens.

Other updates across the Elastic solutions include:

  • Launching a new Kibana user experience that delivers enhanced navigation, dashboard drill-downs, and visualizations
  • Expanding visibility with new Google Cloud Stackdriver integration, certificate monitoring capabilities, and service map health insights using machine learning
  • Streamlining security workflows and reducing context switching with new Atlassian Jira integration, interactive aggregation charts, and new Filebeat modules.

Read the blog to learn more about Elastic Stack 7.8:
https://www.elastic.co/

 

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