The Gilbane Advisor

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Category: Content management & strategy (Page 82 of 481)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Alfresco launches Alfresco Process Automation

September 29, 2020 /

Alfresco Software, an open source, content management platform and solutions provider, announced the availability of Alfresco Process Automation, an offering that enables organizations to build content-centric process applications in the Cloud. Alfresco Process Automation is a core part of Alfresco’s Digital Business Platform as a Service (DBPaaS). Business applications are often built for a specific need or to solve a discrete task, however these applications can create silos of important information that ultimately become barriers to change, obstructing innovation and organizational growth. Alfresco Process Automation enables the building of content-centric applications that enable teams to work more effectively together, share important information, improve knowledge, better manage collaborative processes and projects, and respond to opportunities.

As part of Alfresco’s DBPaaS, Alfresco Process Automation offers organizations open, secure content services coupled with governance services leverages a range of Cloud native capabilities such as AI, ML, recognition & business Intelligence services. It provides auditable and compliant visibility of content throughout workflows from creation to policy-controlled destruction.

https://www.alfresco.com

Colligo announces Content Manager for Microsoft 365

September 29, 2020 /

Colligo announced the launch of Colligo Content Manager for Microsoft 365, expanding the email capture and SharePoint collaboration capabilities it delivers to organizations using Microsoft 365 Outlook and SharePoint Online. When organizations combine Email Manager and Content Manager for Microsoft 365, the add-ins enable workers to achieve more productivity from Outlook: filing emails and attachments to SharePoint Online from their inbox including on mobile devices, and browsing and sharing any SharePoint file for collaboration.

Colligo’s Email Manager and Content Manager add-ins work in conjunction with Colligo Cloud Admin Console, the Azure-based administration and configuration platform that enables administrators to add-in users, deploy policies, ensure compliance and report analytics. Once Colligo Microsoft 365 solutions are deployed, users will see the same interface wherever they access Outlook online. The new Colligo Email Manager and Content Manager for Microsoft 365 solutions are available for customers to trial today.

http://info.colligo.com/ms365capturecollaborate

Serviceaide announces Luma 2.5

September 24, 2020 /

Serviceaide announced Luma 2.5. Luma Knowledge is integral to Luma Virtual Agent 2.5. Luma 2.5 leverages knowledge and information by unifying Serviceaide’s AI-powered virtual agent with an enterprise knowledge repository, the Luma Enterprise Knowledge Hub. The combination accelerates and elevates the self-service experience.

The Luma Virtual Agent leverages natural language processing and machine learning to create a conversational interface via voice, email, chat and other channels that understands and proactively guides users to the answers they seek or fulfills their requests through automated services. Luma’s automation and workflow engine can automate a wide range of IT and Enterprise Service Management tasks as diverse as provisioning a virtual machine, onboarding new employees, and handling facilities requests and HR changes. Among the knowledge-centered capabilities of the Luma Virtual Agent 2.5:

  • Serves up knowledge by forging an understanding between the data and the end requester.
  • Differentiates between user needs by disambiguating requests for service and knowledge and delivering the information or services that best fits the request. This can be done by exploring knowledge articles or reviewing actionable skills.
  • Closes the loop by leveraging machine learning to continuously improve knowledge delivery by providing feedback from its usefulness back into the knowledge base
  • Provides better answers by offering contextual suggestions for new content and more effective/timely responses.
  • Builds Knowledge by gathering existing knowledge, highlighting gaps, and spotlighting where knowledge needs to be created or improved.

HubSpot launches new features and updates at INBOUND 2020

September 22, 2020 /

HubSpot introduced new features and updates to help businesses meet the challenges brought on by the COVID-19 crisis and seize new opportunities in the post-pandemic world. The additions include an enterprise sales CRM, a scalable contacts pricing model, expanded personalization functionality, and more — giving companies greater ability to unify their marketing, sales, and service efforts and build a delightful customer experience. Today’s announcements include:

  • Sales Hub Enterprise — an enterprise sales CRM with custom objects, advanced permissions, and sophisticated reporting, as well as enhanced sales acceleration tools and configure-price-quote functionality.
  • Scalable pricing — a new pricing model that enables companies to only pay for the contacts they actively market to.
  • Upgrades to Marketing Hub, including advanced personalization tools, a new report builder, and custom objects.
  • Service Hub enhancements, such as logged-in visitor identification, help desk automation, and team management functionality, in addition to a multi-language knowledge base.
  • Improvements to the HubSpot ecosystem, including a redesigned Solutions Directory and new remote work integrations in the App Marketplace.

To learn more about the product announcements HubSpot made at INBOUND, please visit:

https://www.hubspot.com/new

Wedia launches Wedia Content Picker

September 22, 2020 /

Enterprise SaaS solutions provider Wedia launched the Wedia Content Picker, a universal connector for its Digital Asset Management (DAM) solution. Customers can now access media from their DAM directly from within modern workplace solutions. In our omnichannel environment, brands need to constantly create, update and personalize content for their prospects and customers. A DAM solution helps them find and share marketing and brand assets with the various stakeholders involved in the creation of this content. The Wedia Content Picker connects customers’ DAMs with their app ecosystem to accelerate productivity and drive more value from their digital assets. The connector integrates the Wedia DAM with everyday marketing tools: Microsoft Office suite, Adobe Creative Suite, CMS and Social Media Management Systems etc. Collaborators within an organization can now quickly access approved assets regardless of the application they are working in.

https://www.wedia-group.com/digital-asset-management/

Everteam Global Services merges with Intalio

September 21, 2020 /

Everteam Global Services, the content services provider and software vendor based in France, merged with Intalio and its Intelligent Business Process Management Suites (iBPMS). The resulting union bearing the name of Intalio accelerates the international development of both companies and enables them to strengthen their presence in key sectors, especially in the highly competitive SME market in Europe, Central Asia, and North America. At the heart of this expansion is a dedicated team of engineers and board members led by current group CEO Mr. Antoine Hraoui and specializing in a wide variety of essential industries such as healthcare, education, finance, construction, and more. With the combined talent and expertise of this workforce, Intalio will continue to offer solutions in the ever-evolving domain of Digital Transformation around the world.

Intalio has many offerings and a comprehensive list of services that extend beyond advanced content management to include process automation and data governance. Their micro-services architecture includes a content-centric application building solution that focuses on business workflow to improve productivity and efficiency. Intalio plans to continuously strengthen its positioning and investments in Big Data and Analytics while integrating them with Internet of Things (IoT) devices. Our R&D team leverages Machine Learning, Automatic Natural Language Processing (NLP), and Cognitive Services to collect, store, and analyze unstructured data in order to transform it into valuable content.

https://www.intalio.com

SYSTRAN language AI now available for RelativityOne

September 21, 2020 /

SYSTRAN announced that both their on-premise and SaaS-based Machine translation of text and audio files are now available for RelativityOne. The new cloud compatible connectors augment its current portfolio of on-premise Relativity connectors to scale and translate globalized data to make e-Discovery translation more efficient. By extending this functionality, Relativity customers can benefit from the performance, security, scalability and flexibility that the cloud offers. Now, RelativityOne customers have the flexibility to buy language technology by the character, month, year or as a perpetual license making it easier for them to align their needs with the right solution.

https://www.systransoft.com/translation-products/

WANdisco launches LiveData Migrator

September 17, 2020 /

WANdisco announced the launch of LiveData Migrator, an automated, self-service solution that democratizes cloud data migration at any scale by enabling companies to start migrating Hadoop data from on-premises to Amazon Web Services (AWS) within minutes, even while the source data sets are under active use. Available as a free trial for up to five terabytes, businesses can migrate HDFS data without the expertise of engineers or other consultants – the program can be implemented immediately to enable companies’ digital transformations. LiveData Migrator works without any production system downtime or business disruption while ensuring the migration is complete and continuous and any ongoing data changes are replicated to the target cloud environment.

LiveData Migrator delivers migrating unstructured data into cloud storage to then take advantage of machine-learning (ML) powered cloud analytics such as Amazon EMR, Databricks or Snowflake. LiveData Migrator also enables the transition to a hybrid architecture, where on-premises and cloud environments are kept consistent for active-active replication capabilities, and sets the foundation for a future multi-cloud architecture. LiveData Migrator Capabilities:

  • Complete and Continuous Data Migration
    Migrates any changes made to the source data sets, allowing applications to continue to modify the source system’s data without causing divergence between source and target.
  • Rapid Availability
    Enables data to become available for use in the target environment as soon as it has been migrated, without having to wait for all data set migrations to complete.
  • Any Scale
    Migrates any volume of data, from terabytes to exabytes, to cloud storage without needing to stop changes to data at source during migration
  • Hadoop & Object Storage Conversion
    Migrates HDFS data to other Hadoop-compatible file systems and cloud storage, including the ongoing changes made to those data before, throughout and after migration.
  • Selective Migration
    Allows selection of which data sets should be migrated and selectively excludes data from migration to specific clusters in the new environment.
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