Category: Collaboration and workplace (Page 27 of 94)

This category is focused on enterprise / workplace collaboration tools and strategies, including office suites, intranets, knowledge management, and enterprise adoption of social networking tools and approaches.

Gilbane Conference 2014

The 2014 edition of the Gilbane Conference in Boston focused on Content Management, and Digital Experience: manage, measure, mobilize, monetize, and was designed for marketers, content managers, technologists, and executives responsible for building strategies and implementations for compelling multichannel digital experiences for customers, employees, and partners.

Chaired by: Frank Gilbane ∙ Organized by: Information Today Inc

Conference website: http://gilbaneconference.com/2014/
Program: http://gilbaneconference.com/2014/program.aspx
Speakers: http://gilbaneconference.com/2014/SpeakerList.aspx
Presentations: http://gilbaneconference.com/2014/Presentations.aspx

For posts about this conference see: https://gilbane.com/category/gilbane-conference/gilbane-conference-2014/

For additional information on our events see Gilbane Conferences.

Knowledge management

Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices.

Multilingualism

Multilingualism is the act of using polyglotism, or using multiple languages, either by an individual speaker or by a community of speakers. Multilingual speakers outnumber monolingual speakers in the world’s population. Multilingualism is becoming a social phenomenon governed by the needs of globalization and cultural openness.

See:

Multilingualism and Information Technology

and:

Multilingual terminology

Language localisation

Language localization (from Latin locus and the English term locale, “a place where something happens or is set”) is the second phase of a larger process of product translation and cultural adaptation (for specific countries, regions or groups) to account for differences in distinct markets, a process known as internationalization and localization.

enterprise content management

“Enterprise content management” or “ECM” refers to a type of content management that is suitable for large complex organization or “enterprise” application, typically including many types of content (e.g., documents, web content, digital assets), workflows, and integrations with other enterprise software applications.

The term “enterprise content management” came into common use by 2000, and evolved from “enterprise document management” which was created as part of a successful marketing campaign by document management vendor Documentum. When Documentum added support for web content management they were able to successfully re-brand themselves an enterprise content management vendor to compete with the growing number web content management vendors.

“Enterprise content management” has always been a problematic term:

There is no agreement on when a content management system becomes an enterprise content management system.
The term can and often is meant to imply that:
- a single content management system and repository can manage all of an enterprise’s content,
- or a single content management product can support the needs of every department or functional area in an enterprise.

Neither of these situations are easily, if ever, found in the real world. The only reasonable use of the term is to suggest a content management application or system, is at the complex end of the spectrum.

Gilbane Report Vol 8, Num 8 – What is Content Management?

Web content management system

A web content management system (WCMS) is a software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content. A robust WCMS provides the foundation for collaboration, offering users the ability to manage documents and output for multiple author editing and participation.

For an extensive collection of content management news and blog posts see:
https://gilbane.com/category/content-management-strategy/

Also see…

Gilbane Report Vol 8, Num 8 – What is Content Management?

Intranets that succeed

November 3, 2015 / Frank Gilbane

Employees are customers too. You want to reach them, you want them responsive and engaged with your organization and your joint customers, and you want to keep them. Today’s employees have little patience with poor workplace digital experiences. In addition, organizations need to consider the connection between engaged employees and the ultimate customer experience.

Below are a selection of four conference sessions with multiple intranet case studies at the upcoming Gilbane Conference that will be especially relevant to anyone planning for a new or more successful intranet.

E1. Strategies and Lessons from Successful Intranets

Intranets that work provide an invaluable resource. But too often intranet projects either never get off the ground, or struggle for months or even years before being put out of their misery. How do you know when intranets are working? There is only one metric that matters – adoption, at least voluntary, and ideally enthusiastic. Attend this session get inspired by the managers at two organizations responsible for building successful intranets tell you what they did and how.

Wednesday, December, 2: 1:30 p.m. – 2:30 p.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Rachelle Byars-Sargent, Director, Collaborative Technologies, Public Broadcasting Service (PBS)
Productizing Intranets: Breaking away from the Service Catalog
Krista MacDonald, Manager, Business Services Portfolio, Employee Services, Business Systems Integration & Development, Jazz Aviation LP
Engaging Support at Every Level of the Organization – The JazzNet Story

E2. Critical Considerations for Building a Modern Intranet

In this session our speakers take a look at some specific areas to pay careful attention to when getting ready for a new intranet project, or for updating and modernizing an existing intranet.

Wednesday, December, 2: 2:40 p.m. – 3:50 p.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Deb Lavoy, Founder and CEO, Narrative Builders
Employee engagement is the opposite of being patronizing
Shannon Ryan, President & CEO, non-linear creations
Imagining and designing your next intranet

E4. Growth Without Compromise: Using Intranets to Scale What Makes You Great

Growth organizations – those who are growing fast, from a few dozen to a few hundred or thousands, have a unique challenge. You’re doing things right. But how can you maintain quality and momentum as you grow? How will you stay great when there are more and more newcomers?

Scaling organizational greatness means scaling a strong community, a strong culture, and a strong sense of belonging. How can culture, leadership and community expand to embrace people who don’t work in the same place or have pre-existing relationships? With intranets or digital workplaces. This panel of HR and Communications leaders will talk about the challenges of scaling culture, and how a great intranet enables extended teams to remain powerful. No compromise.

Thursday, December, 3: 8:30 a.m. – 9:30 a.m.
Moderator: Deb Lavoy, Founder and CEO, Narrative Builders
Panelists:
J Ackley, Senior Director of Technology, Ivie & Associates
Amanda Connolly, Communications Manager, Plexxus
Eric Scholz, Sr. Director & Editor-in-Chief on Marriott Global Source, Marriott International, Inc

E5. Connecting Customer and Employee Experiences

Building a holistic and seamless customer experience is not just a job for marketing. It is not even a job limited to customer-facing employees because they are dependent on other internal employees and systems for their effectiveness. The two case studies in this session are excellent examples of the kind of efforts needed to achieve organizational level customer experience.

Thursday, December, 3: 9:40 a.m. – 10:40 a.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Laurel Nicholes, Director, Information Experience, Emerging Technologies & Jill Orofino, Director, Information Experience, Core Technology, EMC
Build a Community not a Crowd: How employees and customers can build content communities to achieve shared goals
Gretchen Nadasky, Manager, Information Management, Optimality Advisors & Matt McClelland, Manager, Information Governance Office, Blue Cross and Blue Shield of North Carolina
The E3 of Enlisting Employees to Support Customer Experience: engagement, expectation, enthusiasm

Full Program

Schedule

Workshops

Register

Subscribers save $200 on conference registration – use priority code 200BB

Content Accessibility in the Enterprise is Really Search

April 29, 2014 / Lynda Moulton

The Gilbane Conference call for speakers is out and submissions are due in three days, May 2. As one who has been writing about enterprise search topics for over ten years, and engaged in search technology development since 1974, I know it is still a relevant topic.

If you are engaged in any role, in any type of content repository development or use, you know that excellent accessibility is fundamental to making content valuable and useable. You are also probably involved in influencing or trying to influence decisions that will make certain that technology implementations have adequate staffing for content metadata and controlled vocabulary development.

Please take a look at this conference track outline and consider where your involvement can be inserted. Then submit a speaking proposal to share your direct experiences with search or a related topic. Our conference participants love to hear real stories of enterprise initiatives that illustrate: innovative approaches, practical solutions, workarounds to technical and business problems, and just plain scrappy projects that bring value to a group or to the whole enterprise. In other words, how do you get the job done within the constraints you have faced?

Track E: Content, Collaboration and Employee Engagement

Designed for content, information, technical, and business managers focused on enterprise social, collaboration, intranet, portal, knowledge, and back-end content applications.

Collaboration and the social enterprise
Collaboration tools & social platforms
Enterprise social metrics
Community building & knowledge sharing
Content management & intranet strategies
Enterprise mobile strategies
Content and information integration
Enterprise search and information access
Semantic technologies
Taxonomies, metadata, tagging

Please consider participating in the conference and especially if content findability and accessibility are high on your list of “must have” content solutions. Submit your proposal here. The need for good findability of content has never been higher and your experiences must be heard by vendors, IT managers and content experts together in this forum.