The Gilbane Advisor

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Category: Collaboration and workplace (Page 22 of 95)

This category is focused on enterprise / workplace collaboration tools and strategies, including office suites, intranets, knowledge management, and enterprise adoption of social networking tools and approaches.

BMC acquires ComAround

October 13, 2020 /

BMC announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market expertise to provide NLP-based full-context-search knowledge management capabilities. Financial terms of the transaction are not disclosed.

ComAround Knowledge is cloud-based AI knowledge management software specifically designed to optimize self service and support flows, and create excellent agent and customer experiences through a variety of channels. Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. Combined with the BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.

With real-time translation, ComAround Knowledge features full-text search, which interprets a user’s input and language analyzers to capture full context, delivering personalized results. Verified on Knowledge-Centered Service (KCS) v6, a standard for knowledge management methodology, the ComAround Knowledge solution supports translation of more than 100 languages and is currently used by hundreds of organizations worldwide.

https://www.bmc.com/helix

TransPerfect launches StudioNEXT 2.0

October 12, 2020 /

TransPerfect announced the release of version 2.0 of its StudioNEXT cloud-streaming dubbing and voiceover platform as the company continues to launch products for the audio recording industry. StudioNEXT is part of the company’s MediaNEXT suite of AI-powered tools that automate and simplify workflows for creating and adapting media for audiences in any language using both virtual recording and traditional studio setups. With StudioNEXT 2.0, organizations can:

  • Enable voice actors and directors to benefit from cloud-streaming technology to facilitate professional-quality dubbing and voiceover from distributed locations.
  • Increase productivity with a redesigned user interface that improves the navigation experience for actors and directors.
  • Improve quality with a newly designed rythmo band that gives talent better readability and accessibility by providing customization of viewing preferences for each user.
  • Interactively record in a remote environment as voice actors can now review recordings and listen to other character recordings.
  • Collaborate from anywhere with integrated video talkback features that give actors, directors, and clients the ability to communicate and offer feedback in real time. Authorized users can securely enter and exit recording sessions from anywhere in the world.
  • Utilize multitrack recording with dedicated tracks per character that are now available through the recording session life cycle.
  • Synchronize easily with editing and mixing platforms with Advanced Authoring Format (AAF) export to digital audio workstations, including Pro Tools, Logic Pro, and REAPER, while keeping the metadata and supporting time-code information.
  • Edit more efficiently with an expanded post-recording suite that now allows trimming, moving, splitting, and snapping audio chunks with minimal clicks.

All upgrades to StudioNEXT are part of TransPerfect’s strategy to promote hybrid models for recording that combine cloud recording from home studios with the company’s global network of owned-and-operated studios for recording, editing, and mixing. The combination of these services gives clients the options and flexibility to meet timing and budgetary requirements.

https://www.transperfect.com/

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Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Lucid launches virtual whiteboard application Lucidspark

October 6, 2020 /

Lucid, provider of visual collaboration software, announced the expansion of its visual collaboration suite with the release of Lucidspark, a cloud-based virtual whiteboard where teams can work together in real time. Lucidspark helps teams to more effectively:

  • Ideate: Capture and share ideas in a virtual whiteboard that provides the flexibility to maximize individual and team creativity. Lucidspark provides an infinite canvas to brainstorm, ideate, and work together.
  • Create: Collaborate seamlessly and get everyone aligned. Teams can work together in real time or asynchronously and easily keep track of everyone’s contributions. Lucidspark also provides functionality to facilitate structured sessions, like allowing leaders to set the pace and clarify roles while participants can vote and react to help prioritize ideas.
  • Act: Build shared consensus, align teams on priorities and transform ideas into next steps. Team members can automatically organize notes that highlight key results and illustrate actionable insights that can then be shared with leadership for approvals and buy-in. From there, teams can develop the agile workflows and game plans needed to build momentum and keep projects moving forward.

Lucidspark integrates with Lucid’s intelligent diagramming application, Lucidchart, making it possible to collaborate from initial idea through reality. For instance, once a team brainstorms details of a new application in Lucidspark, they can transition into Lucidchart to visualize the scrum teams, organizational processes and technical systems that will be necessary to make the application a reality.

https://lucid.co

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Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Google Cloud announces Google Workspace

October 6, 2020 /

Google Cloud announced Google Workspace, a new brand identity that reflects a deeply integrated product experience, plus new editions to purchase tailored to customers’ needs. Google Workspace brings together messaging, meetings, docs, and tasks—all built with Google security. In July, Google announced a better home for work, the first step in its vision for a single unified experience to create, communicate, and collaborate. Today, this new home for work is generally available to all Google Workspace business customers and, in the coming months, will also roll out to consumers. The Google Workspace user experience brings together core tools for communication and collaboration—like chat, email, voice and video calling, and content management. New features include:

  • Linked previews: Available today, linked previews in Docs, Sheets, and Slides allow users to preview the content of a link without leaving the original document.
  • Smart chips in Docs, Sheets, and Slides: Beginning to roll out today, when you @mention someone in a document, a popup will display details providing context and even suggest actions like sharing the document. By connecting users to relevant content and people right in Docs, Sheets and Slides, Google Workspace helps users get more done from where they already are.
  • Doc creation in rooms: In the coming weeks, Google Workspace will enable users to dynamically create and collaborate on a document (Docs, Sheets, Slides) within a room in Chat, without ever having to switch tabs or tools.
  • Meet picture-in-picture across Docs, Sheets and Slides: Back in July, Google announced it’s bringing Meet picture-in-picture to Gmail and Chat, so users can see and hear the people they’re working with while collaborating. In the coming months, Google will roll out Meet picture-in-picture to Docs, Sheets, and Slides.

The new Google Workspace brand reflects Google’s product vision for a flexible, helpful, and simple experience with integration and collaboration at its core. In the coming weeks, users will see new four-color icons for Gmail, Drive, Calendar, Meet, and our collaborative content creation tools like Docs, Sheets, and Slides, that resemble the same family.

We are also bringing Google Workspace to our education and nonprofit customers in the coming months. Education customers can continue to access our tools via G Suite for Education, which includes Classroom, Assignments, Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet. G Suite for Nonprofits will continue to be available to eligible organizations through the Google for Nonprofits program.

https://workspace.google.com/pricing.html

Exasol and Pyramid Analytics partner

October 1, 2020 /

Exasol, the high-performance analytics database, announced a new strategic partnership with Pyramid Analytics, provider of an analytics platform for the enterprise. Together, Exasol and Pyramid will bring an enhanced analytics experience to their customers, allowing business users and IT teams to become more agile and make the most of their data. Both technologies can be deployed together anywhere—on-premises, in the cloud, and in hybrid architectures. Joint customers will be able to execute complex business calculations quickly and at scale, regardless of data volumes, environment of choice, or number of users.

Pyramid’s calculation engine works natively on Exasol via a direct connection, so no data is ever extracted or duplicated. This offers security and performance advantages, while simultaneously enabling governed self-service analytics through Pyramid’s business user friendly interface. In addition, Pyramid allows business analysts to easily load external data sets into Exasol where they can be combined with existing Exasol tables to fuel machine learning models.

https://www.exasol.com/, https://www.pyramidanalytics.com

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Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Colligo announces Content Manager for Microsoft 365

September 29, 2020 /

Colligo announced the launch of Colligo Content Manager for Microsoft 365, expanding the email capture and SharePoint collaboration capabilities it delivers to organizations using Microsoft 365 Outlook and SharePoint Online. When organizations combine Email Manager and Content Manager for Microsoft 365, the add-ins enable workers to achieve more productivity from Outlook: filing emails and attachments to SharePoint Online from their inbox including on mobile devices, and browsing and sharing any SharePoint file for collaboration.

Colligo’s Email Manager and Content Manager add-ins work in conjunction with Colligo Cloud Admin Console, the Azure-based administration and configuration platform that enables administrators to add-in users, deploy policies, ensure compliance and report analytics. Once Colligo Microsoft 365 solutions are deployed, users will see the same interface wherever they access Outlook online. The new Colligo Email Manager and Content Manager for Microsoft 365 solutions are available for customers to trial today.

http://info.colligo.com/ms365capturecollaborate

Northern Light adds content from consultants and researchers to knowledge management platform

September 29, 2020 /

Northern Light announced its SinglePoint knowledge management platform now contains a search index of reports published by “thought leaders” from more than 15 business strategy consulting firms, “think tanks” and non-governmental research organizations. Northern Light’s new Thought Leaders content collection features insights across a range of industries and strategy topics from firms such as Accenture, API, Bain, BCG, Capgemini, Cognizant, Deloitte, Ernst & Young, IBM Institute for Business Value, KPMG, MITRE, Pew Research Center, PwC, Tata Consultancy Services, World Economic Forum (WEF), and the World Health Organization (WHO). Initially, the collection contains approximately 20,000 market and technology reports; Northern Light expects to add an additional 1,000 new reports per month to the search index. The reports in the collection contain analysis, commentary, and forecasts of the trends in industries such as life sciences, healthcare, information technology, financial services, and consumer products.

Key topics, such as marketing to Millennials and post-Millennials, are covered in depth. The search index includes links to the reports on the thought leaders’ websites, and all of the reports in the collection are available to users. In addition to the new thought leaders content set, other content collections that can be accessed within SinglePoint include an organization’s own primary research, licensed secondary research, industry news, technology vendor white papers, conference abstracts, and various government and industry databases.

https://northernlight.com/

Serviceaide announces Luma 2.5

September 24, 2020 /

Serviceaide announced Luma 2.5. Luma Knowledge is integral to Luma Virtual Agent 2.5. Luma 2.5 leverages knowledge and information by unifying Serviceaide’s AI-powered virtual agent with an enterprise knowledge repository, the Luma Enterprise Knowledge Hub. The combination accelerates and elevates the self-service experience.

The Luma Virtual Agent leverages natural language processing and machine learning to create a conversational interface via voice, email, chat and other channels that understands and proactively guides users to the answers they seek or fulfills their requests through automated services. Luma’s automation and workflow engine can automate a wide range of IT and Enterprise Service Management tasks as diverse as provisioning a virtual machine, onboarding new employees, and handling facilities requests and HR changes. Among the knowledge-centered capabilities of the Luma Virtual Agent 2.5:

  • Serves up knowledge by forging an understanding between the data and the end requester.
  • Differentiates between user needs by disambiguating requests for service and knowledge and delivering the information or services that best fits the request. This can be done by exploring knowledge articles or reviewing actionable skills.
  • Closes the loop by leveraging machine learning to continuously improve knowledge delivery by providing feedback from its usefulness back into the knowledge base
  • Provides better answers by offering contextual suggestions for new content and more effective/timely responses.
  • Builds Knowledge by gathering existing knowledge, highlighting gaps, and spotlighting where knowledge needs to be created or improved.
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