The Gilbane Advisor

Curated for content, computing, and digital experience professionals

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Contentful announces new products and capabilities

October 4, 2023 /

Contentful, a composable content platform, has incorporated a variety of generative AI-driven capabilities into the Contentful product and ecosystem and is introducing a number of capabilities that support better ways for digital teams to work together to harness the business value of content. Highlights include:

The Contentful Platform. Enhanced enterprise governance and security, including an expanded EU data residency footprint, can help address an organization’s data protection and compliance needs. The AI Content Type Generator, announced previously, streamlines the content model creation process so developers can accelerate time to market.

Contentful Studio. The new Experience Builder capability will provide a visual canvas whereby teams can create consistent, on-brand experiences using design system components and a structured content foundation. New AI enhancements include the AI Image Generator to create and manipulate images, and the improved AI Content Generator to quickly create content, translations, and SEO keywords.

The Contentful Ecosystem. New partnerships and enhanced integrations from AWS, Salesforce, SAP, Twilio Segment, commercetools, BigCommerce, Cloudinary, and WPP. Contentful AI advancements from ecosystem partners include the new AI Content Detector from Writer. SurferSEO delivers AI-driven SEO capabilities.

https://contentful.com/whats-new

Gilbane Advisor 10-4-23 — GenAI and knowledge workers, entity resolution

October 4, 2023 /

This week we feature a paper by Fabrizio Dell’Acqua, Edward McFowland, Ethan Mollick, Hila Lifshitz-Assaf, Katherine C. Kellogg, Saran Rajendran, Lisa Krayer, François Candelon, & Karim R. Lakhani, and an article by Sixing Huang.

Additional reading comes from Doug Shapiro, Cassie Kozyrkov, Fabrice Canel, and Andrej Karpathy.

News comes from Acquia, Expert[.]ai, MongoDB, and Atlan

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

Navigating the jagged technological frontier: field experimental evidence of the effects of AI on knowledge worker productivity and quality

There is lots of speculation and anecdotal evidence on the efficacy of generative AI. This working paper from HBS, with Wharton, Sloan, and BCG focuses on a “highly skilled knowledge workers” — in this case 758 Boston Consulting Group strategy consultants. Well worth the read. The link below is to the abstract, which has some top line findings, along with a link to the full paper.

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4573321

The same, or not the same — that is the problem of entity resolution

To the uninitiated, entity resolution can sound straightforward, but alas, it is usually devilishly complex. Sixing Huang describes some challenges with examples in biomedical and customer data, and provides the methods he uses to deal with them. His approach will be helpful for other applications. (9 min)

https://medium.com/codex/the-same-or-not-the-same-that-is-the-problem-of-entity-resolution-32d2b8d6dd34

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Content technology news

Acquia launches Acquia Exchange Integration Hub for Open DXP

One-stop source for martech and developer tools that extend Acquia’s open and composable digital experience platform (DXP).
https://www.acquia.com/integrations

Expert[.]ai launches Enterprise Language Model for Insurance (ELMI)

ELMI offers insurers a flexible language model built specifically to accelerate core processes from underwriting to claims.
https://www.expert.ai/expert-ai-launches-enterprise-language-model-for-insurance-elmi/

MongoDB announces new Atlas Vector Search capabilities

Integration with Confluent Cloud and MongoDB Atlas Vector Search allows developers access to real-time data streams from a variety of sources.
https://www.mongodb.com/press/new-mongodb-atlas-vector-search-capabilities-help-developers-build-and-scale-ai-applications

Atlan launches Tag Management, enabling bi-directional tag sync

Data teams can use Atlan as the control plane so data assets tagged in Atlan are tagged and protected across everywhere in the data ecosystem.
https://atlan.com

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, web, data, and digital experience technology and information professionals. We publish recommended articles and content technology news weekly. We do not sell or share personal data.

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Brightspot launches its next generation CMS solution 

October 3, 2023 /

Brightspot, a provider of content management solutions, announced a new version of its flagship product: Brightspot CMS version 4.7. New capabilities include:

Brightspot’s flexible Design System comes with hundreds of pre-built templates, styles, behaviors and interactions for Brightspot users to get started with. They can also choose to modify, extend or customize these pre-built assets with or without code, so your digital experiences fit your brand and can be easily changed over time.

The integration with OpenAI provides suggestions for headlines and full body text for articles and blog posts to make content creation easier, while enhanced search features allow users to make changes to content directly from the search view. With personalized content monitoring to stay updated on changes to specific content pieces and use in-platform production guides for step-by-step guidance on modules so you can navigate the CMS confidently.

Integrations with Shopify, Microsoft OneDrive, Google Drive, and SharePoint enable you to transform externally-created content into Brightspot CMS content types. AI-driven auto tagging and taxonomy capabilities reduce the manual burden of content categorization.

Brightspot CMS 4.7 introduces alerts that promptly notify of broken links, missing metadata, content inconsistencies and more, helping you proactively tackle potential issues.

https://www.brightspot.com/brightspot-cms/brightspot-4-7

WordLift introduces Content Generation Tool

October 2, 2023 /

WordLift announced a WordLift Content Generation Tool, technology for content generation that seamlessly integrates the capabilities of Large Language Models (LLMs) and incorporates a compound network of Knowledge Graphs (KG).

At the heart of WordLift is the Knowledge Graph. It’s a dynamic, interconnected web of information. It’s mapping every piece of information, fact, and relationship. It creates a rich tapestry that breathes life into your content. It isn’t only data; it’s a living, evolving entity that understands context, relationships, and nuances. By leveraging these graphs built using WordLift, we guide the LLMs, ensuring they remain on the right path, enriching content with depth and relevance, enabling a more reliable and accurate way of exploiting LLMs.

Key features and technologies: 

  • Structured Data Integration, making content more readable and recognizable for search engines like Google.
  • Knowledge Graph Creation, with the help of AI, allows search engines to comprehend the structure of your content.
  • Content Recommendation System can suggest products to users and integrate clickable cards, widgets, and shopping cart banners.
  • Generative AI-powered content creation to scale content production through AI within the company’s guidelines and TOV.
  • Integration with Data Studio facilitates the creation of shareable, comprehensive reports.

https://wordlift.io

Atlan launches Tag Management, enabling bi-directional tag sync

September 28, 2023 /

Atlan, an active metadata platform, has launched Tag Management, accelerating the shift of data governance to the left. 

As the modern data stack continues to evolve, data teams are faced with the challenge of ensuring the right people have the right access to the right data. Data teams need to ensure that they can confidently identify sensitive data across their data stack and protect it with the right access controls, while serving trusted data to data consumers.

Atlan’s Tag Management is a new way for data teams to manage data access across the modern data stack. Tags are important metadata that can be assigned to data assets to monitor sensitive data for compliance, discovery, and protection use cases.

For data teams that have tag-based access control built into their Snowflake Data Cloud, Atlan can now become the control plane for access control management. Once a data producer tags a data asset in Atlan or Snowflake, data teams can rest assured that the data asset is protected across the data ecosystem. 

https://atlan.com

Gilbane Advisor 9-27-23 — Information foraging, multilingual datasets

September 27, 2023 /

This week we feature articles by Raluca Budiu, Feifei Liu, Emma Cionca, & Amy Zhang, and Dhanshree Shripad Shenwai.

Additional reading comes from Matthew Tyson, Milton Hwang, Alan Morrison, and George Stavrakis.

News comes from Amazon & Anthropic, Contentful, Writer, and StreamText.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

Information foraging with generative AI: a study of 3 chatbots

Nielsen Norman Group does their thing — focusing on the user experience… “In a study of ChatGPT, Bard, and Bing Chat, users found these tools helpful and trustworthy. They expected these AI chatbots to aggregate information in a concise and specific manner, while fully considering contextual cues.” (20 min)

https://www.nngroup.com/articles/generative-ai-diary

Researchers from the University of Oregon and Adobe introduce CulturaX: a multilingual dataset with 6.3T Tokens in 167 languages tailored for large language model (LLM) development

This looks like an especially worthwhile contribution to open source datasets for LLM training given its size and the number of languages included. Dhanshree Shripad Shenwai provides a summary of the paper with links to it, as well as to the dataset now available on HuggingFace. 

(3 min) Summary: https://www.marktechpost.com/2023/09/22/researchers-from-the-university-of-oregon-and-adobe-introduce-culturax-a-multilingual-dataset-with-6-3t-tokens-in-167-languages-tailored-for-large-language-model-llm-development/
Paper: https://arxiv.org/pdf/2309.09400v1.pdf

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Content technology news

Amazon and Anthropic announce strategic collaboration to advance generative AI

Amazon will invest up to $4 billion in Anthropic for a minority ownership in the company. Anthropic to use AWS Trainium and Inferentia chips.
https://press.aboutamazon.com/2023/9/amazon-and-anthropic-announce-strategic-collaboration-to-advance-generative-ai ■ https://www.anthropic.com

Contentful launches composable content platform in AWS Marketplace

Platform unlocks digital content from across the organization so teams can collaborate effectively to craft and deliver digital experiences.
https://www.contentful.com/partners/technology/aws/

Writer gets $100 million series B to deliver generative AI to enterprises

Platform embeds AI into any business process and pairs Writer-built LLMs with Knowledge Graph which integrates with business data sources.
https://writer.com

StreamText updates Automatic Speech Recognition Caption platform

StreamText can support human and AI-based caption generation workflows to ensure accessibility at events, in the classroom, and in meetings.
https://streamtext.net/automatic-captions/

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, web, data, and digital experience technology and information professionals. We publish recommended articles and content technology news weekly. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

Expert.ai launches Enterprise Language Model for Insurance (ELMI)

September 26, 2023 /

Expert.ai unveiled its “Enterprise Language Model for Insurance” – ELMI, a domain trained language model, to help insurers reach their process automation and digital transformation goals with the highest accuracy. By simplifying and powering the interaction with language data within the expert.ai Platform for Insurance, Insurers can access solutions that scale and take advantage of deep insurance domain expertise combined with the best and most cost-effective attributes of Large Language Models (LLMs) to automate core processes.

Through the expert.ai Platform for Insurance, ELMI supports key capabilities, including:

  • Generative Summarization: generate accurate summaries, condensing vast amounts of claim or policy information into concise insights, saving time and accelerating straight through processing or human review activities.
  • Zero Shot Extraction: extract crucial insurance data from structured/unstructured, handwritten/typed, good quality/bad quality sources with accuracy and automatically normalize output formats and add medical annotations such as ICD 9/10 medical codes.
  • Generative Q&A: answer questions quickly so underwriters and claims handlers can extract meaningful insights from proprietary case files by asking questions using natural language queries.
  • Cloud-agnostic: Offering the flexibility to deploy on any cloud infrastructure or on-premises, ELMI deployments easily meet insurer’s varying requirements.

https://www.expert.ai/expert-ai-launches-enterprise-language-model-for-insurance-elmi/

Acquia launches Acquia Exchange

September 26, 2023 /

Acquia, a digital experience technology provider, announced the launch of an integration hub, Acquia Exchange, to enhance the flexibility and extensibility of its digital experience platform. Acquia Exchange offers customers a single destination to discover integrations, connectors, and modules that enhance Acquia solutions and connect them to those of other technology providers. This intuitive hub makes it easier for organizations to extend their digital experience platform (DXP) using technology from Acquia’s ecosystem of SaaS partners.

As an open and composable DXP, Acquia allows for integrations with a wide range of third-party marketing, sales, and digital technologies. This enables customers to build productive digital experiences that meet the precise requirements of their own audiences. Now, with Acquia Exchange, customers can explore integrations by company name, technology category, or Acquia product.

Acquia Exchange helps customers discover three different types of integrations: 

  • Native – Developed and supported by Acquia.
  • Partner – Developed and supported by an Acquia technology partner or a solution partner.
  • Community – Developed and supported by a third-party vendor.

https://www.acquia.com/integrations

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