The Gilbane Advisor

Curated for content, computing, and digital experience professionals

Year: 2025 (Page 1 of 5)

Gilbane Advisor 3-19-25 — AI news-search, vibing, MCP

March 19, 2025 /

This week we feature articles from Klaudia Jaźwińska & Aisvarya Chandrasekar, and Ethan Mollick.

Additional reading comes from Ksenia Se, Maxwell Zeff & Kyle Wiggers, Sebastian Raschka, and Huei-Hsin Wang.

News comes from Databricks & Palantir, Elsevier, Syncro Soft, and Implicit.

Our next issue arrives April 2.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

AI search has a citation problem

We compared eight AI search engines. They’re all bad at citing news.

Klaudia Jaźwińska & Aisvarya Chandrasekar’s research is fascinating and the individual comparisons slightly surprising. They provide a link to download the data. (13 min)

https://www.cjr.org/tow_center/we-compared-eight-ai-search-engines-theyre-all-bad-at-citing-news.php

Speaking things into existence

Expertise in a vibe-filled world of work

Ethan Mollick shares his first vibecoding experience, and demonstrates the role of expertise in co-working with AI. A useful read as usual. (8 min)

https://www.oneusefulthing.org/p/speaking-things-into-existence

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Content technology news

Palantir and Databricks partner

Partnership combines Palantir’s Artificial Intelligence Platform (AIP) and Databricks’ Data Intelligence Platform to accelerate the production of AI applications and reduce TCO.
https://www.databricks.com/company/newsroom/press-releases/palantir-and-databricks-announce-strategic-product-partnership ■ https://www.palantir.com

Elsevier launches ScienceDirect AI

The generative AI tool enables researchers to instantly extract, summarize and compare trusted insights from millions of full-text articles and book chapters on ScienceDirect.
https://elsevier.shorthandstories.com/sciencedirect-ai

Syncro Soft releases Oxygen Content Fusion 8.0

Version 8.0 turns Oxygen Content Fusion integrates with the Oxygen AI Positron Assistant, and consolidates it as a Content Management System for DITA content.
https://www.oxygenxml.com/content_fusion/whats_new.html

Implicit launches AI platform to transform product expertise

Designed to improve customer experience with AI-driven agent support and knowledge management, using knowledge graphs, GraphRAG, & chain-of-thought.
https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

Palantir and Databricks partner

March 13, 2025 /

Databricks, a Data and AI company, and Palantir Technologies Inc. a provider of enterprise operating systems, announced a strategic product partnership that combines Palantir’s AI operating system and Databricks’ platform for AI, data warehousing, and data engineering. The partnership will provide an open and scalable data architecture that combines Palantir’s Ontology System with Databricks’ processing scale and data and AI platform. Palantir and Databricks are delivering real-time, AI-powered autonomous workflows to joint customers through the integration of the Databricks Data Intelligence Platform and Palantir AIP. Through the combination of Unity Catalog through Delta Sharing and Palantir’s multimodal security system, joint customers will be able to unlock GenAI, machine learning, and data warehousing within a secure, unified and scalable environment.

This partnership lowers the technical and operational barriers to leveraging GenAI and increases customer value by efficiently deploying autonomous workflows into production. Through joint engineering, customers can consistently govern and secure their entire data estate with a combination of Databricks’ Unity Catalog and Palantir’s military-grade security so enterprises can build on a trusted foundation while maintaining efficiency and keeping TCO low. The integration of Databricks and Palantir is already serving a range of mission-critical outcomes for customers.

https://www.databricks.com/company/newsroom/press-releases/palantir-and-databricks-announce-strategic-product-partnership ■ https://www.palantir.com

Elsevier launches ScienceDirect AI

March 12, 2025 /

Elsevier, provider of advanced information and decision support, launched ScienceDirect AI, a generative AI tool for researchers. It is designed to transform the way researchers work by enabling them to instantly extract, summarize and compare trusted insights from millions of full-text articles and book chapters on ScienceDirect, a platform for trusted, peer-reviewed research.

Users can search and get answers from within the full-text of 14 million articles and book chapters, using their own words to describe what they need and why. ScienceDirect AI searches across the millions of documents in its index to provide a Summary Response with references, Source Snippets for each reference, and short Related Insights summaries while linking back to the original document. A conversational feature answers questions about the content of a specific full-text article or book chapter and allows researchers to ask further questions.

ScienceDirect AI’s Compare Experiments tool takes a set of articles and creates a table breaking down each experiment within them, drawing out aspects of each including goals, methods and results.

ScienceDirect AI’s use of third-party LLMs is private, no information is stored or used to train public models, and all data is stored in a protected and private environment exclusive to Elsevier.

https://elsevier.shorthandstories.com/sciencedirect-ai

Gilbane Advisor 3-12-25 — Content management & RAG, LLM latest

March 12, 2025 /

This week we feature articles from Simon Willison, and Michael Iantosca.

Additional reading comes from Stella Jo, Paolo Perrone, David Pierce, and Michael Hunger.

News comes from Coveo, data.world, Couchbase, and TransPerfect.

Our next issue arrives March 19.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

Content management considerations for generative AI RAG

“Few generative AI solutions have been designed with professional content management requirements as part of their architecture. Those that have are amateurish at best, relying on simplistic techniques such as date stamping or re-building of vector databases and their embeddings.”

Michael Iantosca explains the complexities of content operations and details how knowledge graphs address critical issues. For those who already know, Iantosca’s article may help colleagues or clients who don’t. (11 min)

https://medium.com/@nc_mike/content-management-considerations-for-generative-ai-rag-8b54535ccf92

What’s new in the world of LLMs

This is a must read for anyone who needs the latest on LLMs. Simon Willison has experimented with major LLMs since at least ChatGPT and reports his findings on his blog. His blog is focused on developers but includes posts such as this one that are valuable for users and technology decision-makers.

This post includes slides with notes from a presentation he made last week at NICARs (National Institute for Computer-Assisted Reporting) annual data journalism conference for investigative reporters and editors. (7 min)

https://simonwillison.net/2025/Mar/8/nicar-llms

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Content technology news

Coveo augments AI support

Coveo expands AI toolkit for developers with suite of off-the-shelf APIs, launches Agentic AI Design Partner Program for better Gen AI and Agentic AI applications.
https://www.coveo.com/en/company/news-releases/2025/agenticai

Couchbase unveils Edge Server

Expanded support for edge workloads allows businesses to effectively operate in remote, disconnected, and resource-constrained environments.
https://www.couchbase.com/blog/couchbase-edge-server-lightweight-sync/

data.world launches Archie Chat

New conversational AI assistant transforms how organizations discover, understand, and interact with their data assets.
https://data.world

TransPerfect introduces Zendesk Support App

The new app enables users to instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API.
https://www.transperfect.com/about/press/transperfect-introduces-zendesk-support-app

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

Syncro Soft releases Oxygen Content Fusion 8.0

March 11, 2025 /

Syncro Soft, developer of the Oxygen XML suite of products, released Oxygen Content Fusion 8.0, the web-based collaboration platform for content creation.

Version 8.0 turns Oxygen Content Fusion into an AI-driven tool designed to boost writer productivity by integrating with the Oxygen AI Positron Assistant. This version also consolidates the Oxygen Content Fusion position as a Content Management System for DITA content stored in a Git repository. 

Oxygen AI Positron Assistant offers a suite of AI features to enhance content creation and editing. Once installed, the AI Positron Assistant side-pane becomes accessible in the Personal Workspace, providing a range of AI-driven actions and features:

  • Content generation actions can be used to expand a DITA topic by refining its content, adding markup, and generating documentation based on referenced images using Vision support, to generate content based on uploaded images, produce alternate text for images in DITA, or generate MathML formulas.
  • Content improvement actions are available to proofread documents, validate documents and suggest fixes for identified issues, add semantic inline DITA markup to plain text content, modify content based on suggestions found in the comments.
  • Retrieval-Augmented Generation (RAG) support allows the AI Positron to find similar content from the personal workspace.

https://www.oxygenxml.com/content_fusion/whats_new.html

Implicit launches AI platform to transform product expertise

March 10, 2025 /

Implicit, a AI technology company, announced the launch of its AI platform designed to transform customer experience with AI-driven agent support and knowledge management. With a blend of agent-assist and self-service experiences, Implicit enables organizations to deploy support solutions tailored to their specific needs, improving efficiency and accuracy. The solution includes:

  • Implicit Knowledge: A self-service customer support chatbot that mirrors the expertise and empathy of top-tier technicians, allowing users to resolve issues without human intervention.
  • Implicit Support: An AI-powered product expert copilot that understands every documented product, issue, and resolution.

Addresses challenges faced by customer success and knowledge management teams:

  1. Ambiguous customer queries.
  2. Constantly evolving product lines and associated issues.
  3. The complexity of interconnected product ecosystems.
  4. The difficulty of managing distributed and private knowledge assets.
  5. Inconsistent, incomplete, or outdated knowledge bases.
  6. Multiple and often inconsistent authors contributing to knowledge repositories, including legacy documentation.

Implicit’s technology is built on knowledge graphs, GraphRAG, and chain-of-thought reasoning. By ingesting private product data – including product catalogs and taxonomies, problem and resolution situations, and error codes – the system intelligently maps relationships between products, their potential issues, and optimal solutions. The platform incorporates a human feedback loop for continuous improvement and provides citations for verification.

https://www.implicit.cloud/article/introducing-implicit-the-future-of-product-expertise

Coveo augments AI support

March 5, 2025 /

Coveo announced three advancements to augment AI, GenAI, and Agentic AI projects: Coveo for Agentforce, and expanded suite of Coveo APIs and the Coveo Agentic AI Design Partner Program.

Coveo for Agentforce natively integrates into Salesforce, grounding AI agents in contextually relevant, enterprise-wide knowledge—wherever it resides. Coveo for Agentforce is focused on enhancing deployments for large, complex enterprises, to help ensure it delivers the most relevant, up-to-date knowledge instantly. Beyond the first agentic packaged application, Coveo for Agentforce, Coveo’s portfolio continues to grow with both managed and custom AI solutions powered by the Coveo AI-Relevance Platform.

The Coveo suite of APIs has been enhanced to include the Search API, Passage Retrieval API, the Case Classification API and the new Answer API, providing developers with more flexibility to build AI-powered experiences that are precise, secure, and business-aware.

Coveo is also launching an Agentic AI Design Partner Program to collaborate with enterprises. This program allows participants to share their technology needs and challenges while working directly with Coveo’s Product team to tackle the fundamental problems AI applications continue to face.

Coveo for Agentforce is available today in the AgentExchange. 

https://www.coveo.com/en/company/news-releases/2025/agenticai

Gilbane Advisor 3-5-25 — Web Stockholm syndrome, reducing hallucinations

March 5, 2025 /

This week we feature articles from Alissa Cooper, and Simon Willison.

Additional reading comes from Hamel Husain & Greg Ceccarelli, Hannah Mayer, Lareina Yee, Michael Chui, &  Roger Roberts, Daniel Tunkelang, and Project Liberty.

News comes from Contentstack, IBM & DataStax, MongoDB, Foxit, and Adobe.

Our next issue arrives March 12.

All previous issues are available at https://gilbane.com/gilbane-advisor-index

Opinion / Analysis

The web can thrive without Google’s search monopoly

The Google online search monopoly case is now in the remedies phase, and the DOJ’s proposal includes a divestiture of Google Chrome. Last week Alissa Cooper published two posts addressing what this might mean for the web.

This post summarizes her analysis, and links to her more detailed post (The true cost of browser innovation: Why Chrome’s divestiture wouldn’t end the open web), supporting her conclusion. If you’re already interested in the topic you could just skip to the more comprehensive post. (6 min)

https://www.techpolicy.press/the-web-can-thrive-without-googles-search-monopoly

Hallucinations in code are the least dangerous form of LLM mistakes

Simon Willison… “The real risk from using LLMs for code is that they’ll make mistakes that aren’t instantly caught by the language compiler or interpreter. And these happen all the time!”

Testing AI-generated code yourself is, if anything, even more critical than hand-written code. Willison explains, and also provides some tips on how to reduce hallucinations. His audience is mostly developers but this is an important and easy read for tech and non-tech executives. (4 min).

Also see the link below to AI essentials for tech executives. 

https://simonwillison.net/2025/Mar/2/hallucinations-in-code

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Content technology news

Introducing Contentstack EDGE

The new DXP unifies the company’s headless CMS, Lytics customer data platform, personalization, automation, AI, and front-end hosting capabilities.
https://www.contentstack.com/company/press/introducing-contentstack-edge-the-worlds-first-adaptive-digital-experience-platform

IBM to acquire DataStax

Acquisition furthers IBM’s commitment to open-source; helps clients access untapped, unstructured enterprise data to maximize impact of generative AI.
https://newsroom.ibm.com/2025-02-25-ibm-to-acquire-datastax,-deepening-watsonx-capabilities-and-addressing-generative-ai-data-needs-for-the-enterprise

Foxit adds multi-document analysis to mobile AI Assistant

Enables users to boost productivity with AI-powered summaries, cross-document Insights, and instant data extraction with iOS & Android phones.
https://foxit.com

MongoDB acquires Voyage AI

MongoDB to integrate Voyage AI’s embedding and reranking models, delivering accurate and relevant information retrieval for sophisticated AI use cases.
https://www.mongodb.com/blog/post/redefining-database-ai-why-mongodb-acquired-voyage-ai

Adobe brings Photoshop to iPhone, expands web version

New Photoshop iPhone app delivers Photoshop’s core imaging and design tools like layering and masking, tailored for mobile devices.
https://news.adobe.com/news/2025/02/photoshop-mobile-web

All content technology news

The Gilbane Advisor is authored by Frank Gilbane and is ad-free, cost-free, and curated for content, computing, data, web, and digital experience technology and information professionals. We publish recommended articles and content technology news most Wednesdays. We do not sell or share personal data.

Subscribe | View online | Editorial policy | Privacy policy | Contact

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