Atlassian announced it acquired Mindville, an asset and configuration management company based in Sweden. Mindville Insight provides enterprises with visibility into their assets and services, critical to delivering great customer and employee service experiences. Mindville will bolster Atlassian’s IT Service Management (ITSM) capabilities. By combining rich contextual information from disparate development tools with infrastructure-related information from Mindville, IT teams can now leverage Jira Service Desk to better anticipate the impact of changes to critical business services. Mindville is already a partner in the Atlassian Marketplace.
Mindville gives organizations a place to store and share information about all their assets and infrastructure across their whole business, even areas outside of IT such as HR, sales, and facilities. Teams can see how various services are linked to the underlying infrastructure, helping them understand how any given change will affect the customer or employee experience as a whole. Mindville also discovers and tracks assets and infrastructure by scanning the network, so teams don’t have to enter every asset manually. This solution integrates with cloud providers like AWS and Azure, and can either co-exist with, or help teams migrate away from, other solutions such as ServiceNow, Microsoft SCCM, and Snow Software.
Google Cloud and Box, Inc. announced a strategic partnership to help customers transform the way they work. Under the strategic partnership, Box will leverage Google Cloud and its advanced capabilities to enhance the scale, performance, and the intelligence of its cloud content management platform globally. Box and Google Cloud will also create a seamless experience for the thousands of enterprises using G Suite with Box for secure, remote work in the cloud.
- Box will leverage Google Cloud as a key provider for data storage across the globe.
- The companies are also building on their machine-learning integrations to deliver Google Cloud’s Document AI as part of the Box Skills Kit to improve intelligent data processing, and are exploring further integrations to enhance intelligent security and compliance use cases to help customers safeguard sensitive content.
- Box currently supports Google Cloud Identity. Later this year, Box plans to build single sign-on (SSO) enhancements. Box plans to add support for Google Authenticator for two-factor authentication of managed users and external collaborators via time-based OTP (one-time password).
- Box is developing a new G Suite Add-on to enable a “save to Box” experience for G Suite, allowing customers the ability to start a document within their G Suite environment and save back to Box.
The additional Box for G Suite enhancements are expected to be available for joint customers by Q4 at no additional charge.
Adobe, IBM, and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalized experiences across the customer journey, driving improved engagement, profitability and loyalty.
Chief Marketing Officers and Chief Digital Officers – particularly those working in regulated industries such as banking and healthcare – are finding that with the emphasis on data-driven marketing, they are now becoming stewards of critical enterprise and customer information. For these executives, the need to protect data while delivering meaningful customer experiences is paramount. The partnership will initially focus on:
- Deployment Flexibility with Hybrid Cloud: Adobe, IBM and Red Hat aim to enable brands to manage and deliver their content and assets within any hybrid cloud environment, from multiple public clouds to on-premise data centers. By certifying and delivering Adobe Experience Manager 6.5, part of Adobe Experience Cloud, to run on Red Hat OpenShift, an enterprise open source container platform, IBM will offer clients the flexibility to host, access and leverage data in the environment of their choice.
- Adobe Enabled for Financial Services: Adobe joins IBM’s partner ecosystem as a strategic partner providing CX solutions for the IBM Cloud for Financial Services. Using the IBM Cloud for Financial Services, IBM will extend Adobe Experience Manager to professionals in this industry.
- Adobe and IBM Services: IBM iX, the business design arm of IBM Services, will extend their offerings across all of Adobe’s core enterprise applications. With broader, integrated support for clients across Adobe Creative Cloud, Adobe Experience Cloud, and Adobe Document Cloud, IBM iX will accelerate how global brands use data to design, implement, and scale personalized customer experiences.
As part of the partnership IBM has named Adobe its “Global Partner for Experience” and will begin adopting Adobe Experience Cloud and its enterprise applications to transform its own global marketing.
MarkLogic Corporation announced Data Hub Central, the newest capability of MarkLogic Data Hub Service. Data Hub Central provides a simple user interface for self-service data integration where developers, architects, and business analysts can collaborate to integrate, explore, analyze, and share consistent data assets tailored to business needs. With MarkLogic’s built-in search capability, Data Hub Central enables analysts to “shop” for the exact data sets needed to solve business problems. Data sets can be saved, shared, and re-used in popular BI tools – without having to make an IT request.
Data Hub Central spans the integration lifecycle in a single interface. It enables architects who are tasked with overseeing data modeling and governance to collaborate with business analysts to define data models and relationships in the language of the business. Systems analysts, who understand source systems and data, can go to Data Hub Central to look at and adjust the model. As the model is adjusted, data can be loaded from multiple source systems to see how it maps to the target model, as it is changed. Developers have a centralized source of data assets and do not have to wait on lengthy ETL cycles to get access to the data. While Data Hub Central provides no-code capabilities, it is also extensible. While data experts are using it to integrate the data, developers can write re-usable components that extend and customize it. Because Data Hub Central runs as part of MarkLogic Data Hub Service, it has the same enterprise data security capabilities enforced at the data layer.
Enterprise content integration (ECI) is a middleware software technology, often used within large organizations, that connects together various types of computer systems that manage documents and digital content. ECI systems often work in tandem with other technologies such as enterprise content management, document management, groupware, and records management. It takes a decentralized approach in order to manage content from various resources.
Also see enterprise information integration.