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Category: Marketing & e-commerce (Page 9 of 73)

Adobe unveils new capabilities for personalizing experiences

At their annual Adobe Summit Adobe announced new capabilities powered by Adobe Sensei, Adobe’s artificial intelligence (AI) engine, that are embedded throughout Adobe Experience Cloud. These new capabilities – which enable businesses to deliver seamless customer journeys – build upon hundreds of AI and machine learning (ML) innovations that are already embedded throughout Adobe’s products. Over 80% of Adobe Experience Cloud customers already use AI features to power their digital experiences. The AI capabilities announced today include product recommendations, live search results, intelligent budget forecasting and allocation, cross-channel budget optimization and intelligent content creation and delivery. New AI and ML capabilities embedded throughout Adobe Experience Cloud provide brands with additional opportunities to drive efficiency, revenue and business growth, include:

  • Sales opportunity predictions (Adobe Real-Time CDP)
  • Cross-channel budget optimization (Customer Journey Analytics)
  • AI-driven product recommendations and live search results (Adobe Commerce)
  • Intelligent budget forecasting and allocation (Attribution AI)

Adobe also made announcements about the release of Adobe Experience Cloud for Healthcare, new developer tools and partners, and new 3D and augmented reality (AR) tools for immersive experiences. See all their news at:

https://news.adobe.com/home/default.aspx

Progress updates multi-channel digital experience platform

Progress a provider of infrastructure software, announced new capabilities and enhancements in the Progress Sitefinity DX platform. Building on its composable digital experience platform, Progress enables organizations to develop and deploy digital experiences across platforms and devices using .NET 6 and strengthen personalization and brand consistency with new digital asset management, advanced search and audience analysis, segmentation and targeting tools.

Using the latest cross-platform .NET, the successor of .NET Framework for Windows, organizations can speed up frontend development and cross-platform deployment as well as shift and scale their digital presence as needed, both on-premises and in the cloud. What’s new in Sitefinity DX digital experience platform:

  • .NET 6 Package – Framework for building your frontend while delivering high performing and scalable cross-platform experiences. New development paradigm for developers and content builder for marketers.
  • Digital asset management system integration – Marketing teams can organize, optimize and deliver digital assets across channels through enterprise-ready integrations with Cloudinary and Frontify.
  • Advanced search capabilities – Enhanced content discovery and customizable, personalized experience augmented by AI through Microsoft Azure Cognitive Search.
  • Audience analysis, segmentation, and targeting – AI-assisted audience segmentation based on content consumption and expanded personalization by conversions and touchpoints.

https://www.progress.com/sitefinity-cms/dxp

Contentstack partners with Conscia

Conscia, provider of the Digital Experience Graph (DXG), has been accepted into Contentstack’s Catalyst Program. Contentstack will be working with Conscia to bring headless personalization to their existing and prospective Content Experience Platform (CXP) customers. Conscia’s API-first DXG orchestrates personalized content across all customer touchpoints from a central point of control, giving business teams an intuitive way to manage personalization logic. Conscia and Contentstack are aligned on the principle that the logic for who sees what content on what channel and how that content is rendered on a specific screen, is a presentation concern, not that of the underlying content.

Conscia separates experience management from content management and sits on top of content sources such as CMSs, Commerce and Search platforms. UX and Marketing teams can get a channel, market, brand, and campaign centric view of the experience, and control the personalization logic without cluttering the content with ambiguous tags and/or hardcoding this logic on the front-end.

https://www.conscia.ai/https://www.contentstack.com

Searchspring launches ecommerce accelerator

Searchspring, a provider of site search, merchandising and personalization, is supporting entrepreneurship through the rollout of two initiatives: discounted access to ecommerce technology for certified minority- and women-owned business enterprises (MWBEs) and accepting applications for a new Searchspring Ecommerce Accelerator program.

Designed to support the growth of pre-revenue and early-stage ecommerce companies, the Searchspring Ecommerce Accelerator helps brands with the technical capabilities required to become competitive. The program focuses on driving improved online-shopping experiences, greater conversion, increased satisfaction, and customer lifetime value. Searchspring supports the ecommerce sites of hundreds of established retailers – in being accepted into the Searchspring Ecommerce Accelerator, participating brands will enjoy the same search, category merchandising and personalization platform, at a fraction of the cost. The program includes:

  • Discounted access to the search, merchandising and personalization platform for 12 months
  • White-glove implementation with a dedicated onboarding specialist and account manager
  • Quarterly Accelerator meet-ups focused on trending ecommerce topics
  • Access to exclusive content and best practices via the Searchspring Academy.

Visit the Searchspring website to learn about the Ecommerce Accelerator program. MWBEs interested in gaining discounted access to Searchspring technology should contact the Searchspring sales team to begin the conversation.

https://searchspring.com

Bounteous announces Customer Data Platform offering with Acquia

Bounteous announced it’s collaborating with digital experience company Acquia to launch Customer Data Platform (CDP) QuickStart Packages. In order to help create effective customer engagements at all stages of the journey, Bounteous has rolled out a solution based on Acquia CDP that unifies customer profiles to deliver more personalized messaging and provide a unique cross-channel experience for customers. This solution helps marketing organizations deliver more relevant customer experiences by leveraging customer data and machine learning from the very start.

Acquia Customer Data Platform helps unlock customer data to generate rich insights that drive engagement. With Acquia CDP, Bounteous integrates data across systems and channels to create unified, enriched customer profiles. From there, the teams can orchestrate personalized messages and offers in real-time, delivering better customer experiences and helping to calculate the right level of investment to maximize return.To learn more about enhancing your customer experience, learn how Bounteous can help your brand define a CDP strategy.

https://www.bounteous.com/insights/2022/02/24/bounteous-announces-customer-data-platform-offering-acquia/

Bridgeline announces suite for multi-location businesses

Bridgeline Digital, Inc., a cloud-based marketing technology software provider, announced they are launching a new product suite focused on the franchise industry and multi-location businesses called TruPresence. The suite of products includes specialized software for managing multiple websites including location pages, local eCommerce, advanced location finder, search, reporting, analytics, and more. TruPresence plans to release a web analytics dashboard that can index, benchmark, and drive insight and analysis to make game-changing improvements to each location, as well as the national brand’s presence.

https://www.bridgeline.com/news/bridgeline-announces-new-product-suite-for-multi-location-businesses

Oro unveils OroCommerce 5.0

Oro Inc. announced the launch of OroCommerce 5.0, the latest long-term support (LTS) release of its open-source eCommerce platform for B2B companies. OroCommerce 5.0 adds features to boost productivity, improve site performance, and optimize customer experiences. Among the upgrades:

  • Speed and performance. Buyers can manage orders and product lists containing hundreds or thousands of individual items. Out-of-the-box support for WebP images.
  • New search functionality with upgraded discovery tools for B2B buyers. Weighted attributes enable the promotion of products based on popularity, available inventory, or user ratings.
  • Accessibility for everyone, with full compatibility with screen readers and other assistive technologies and new features such as search autocomplete and keyboard-optimized navigation to support users with visual impairments.
  • A friction-free work environment including full integration with Microsoft Office 365 to help team members spend less time window-switching. With a single sign-on, OroCommerce 5.0 makes it easier to stay on top of contacts, calendars, tasks, and emails, without ever leaving the Oro interface.
  • Stability and security. The platform gets upgrades across the tech stack, which now includes Symfony 5.4 LTS, PHP 8.1, PostgreSQL 13 / MySQL 8, and ElasticSearch 8.

https://oroinc.com/b2b-ecommerce/

Piano acquires SocialFlow

Piano, a Digital Experience Cloud provider, announced it has acquired SocialFlow, a social distribution and marketing platform for media companies. The addition of SocialFlow onto Piano’s platform will allow social media teams to optimize engagement and attention across multiple accounts and gain a deeper level of insight into how content is driving revenue. SocialFlow’s tools help streamline execution to efficiently manage organic posting across platforms, manage paid social media campaigns, and collect data on user clicks.

Organizations often face a fundamental challenge in determining which content will perform well on social media, when to publish it for maximum impact and then tracking results. These brands produce hundreds to thousands of articles and videos per month and have scores of social media accounts, with multiple team members managing those channels. Executing a social media strategy at scale requires tools built intentionally for the needs of publishers.

The transaction is a cash purchase, with funding provided by Updata Partners, Rittenhouse Ventures and Sixth Street Partners, and results in Piano acquiring 100% of the shares of SocialFlow.

https://resources.piano.io/articles/piano-acquires-socialflow-to-connect-social-media-strategies-to-customer-journey-orchestration ▪︎ https://www.socialflow.com

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