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Category: Content management & strategy (Page 67 of 481)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Cortical.io announced Message intelligence 2.1

Cortical.io announced Message intelligence 2.1, an intelligent document processing solution (IDP) that provides high accuracy in filtering, classification, and extraction of emails, attachments, and other types of unstructured documents. Leveraging Cortical.io’s method for natural language understanding (NLU), Message Intelligence 2.1 enables higher productivity, fewer false positives, and less manual intervention. It also requires far less material to train custom classifiers and extraction models, speeding up time to production/value. This is valuable around situations where there is a lack of training material.

The product allows a user to easily create pipelines to intelligently process documents. A key capability of Message Intelligence 2.1 is that it allows a subject matter expert to easily create pipelines with components including inputs, filters, classifiers, extractions, and actions. The product comes with tools for building classifiers and extraction models, so that subject matter experts do not need the intervention of AI experts or data scientists to adapt the system to the specific classification and extraction needs of their organization. Cortical.io’s Message Intelligence solution is especially useful in situations where large quantities of messages and documents come in daily through emails, website submissions or social media. Pricing based on volume of emails and/or documents processed.

https://www.cortical.io

M-Files acquires Hubshare

M-Files, an intelligent information management company, announced the acquisition of Hubshare to bolster external content sharing and collaboration and deliver an improved digital client experience. Now part of the M-Files product portfolio, Hubshare provides a secure information exchange platform where companies can be forerunners in driving digitalization and improving the customer experience using branded, customizable client portals. The portals can and be tailored to meet individual client needs to drive collaboration and productivity.

Unlike typical file sync-based document portal solutions where information is copied from an enterprise content repository, M-Files now offers a secure and integrated solution for internal and external collaboration without data duplication. While the M-Files user experience is optimized for streamlining internal document management processes, the new Hubshare hub in M-Files provides key information such as documents, people, processes, discussions and more to external users, such as clients, via a branded portal that is optimized for an improved external user experience.

https://www.m-files.com ▪︎ https://hubshare.com/en/

Docebo launches multi-product learning suite

AI-powered learning platform, Docebo Inc. announced the launch of a multi-product learning technology suite. Previously, Docebo has focused on solving the problem of how organizations deliver training with its learning management system (LMS). With the launch of Docebo Learning Suite, Docebo will go beyond content delivery and address challenges across the entire learning lifecycle, from content creation and management to measuring learning impact and key business drivers. The launch of Docebo Learning Suite coincides with the launch of Docebo Shape, a content creation product built on AI. Developed internally, Docebo Shape enables businesses to bring more internal experts into their elearning content strategy by leveraging AI to create engaging learning content in minutes. Including Docebo Shape, the core products that come together to transform the company’s offering into a cohesive learning suite include:

  • Docebo Learn LMS, a Learning Management System that has been used by more than 2,000 customers;
  • Docebo Shape, a content creation product that uses AI to create elearning content in minutes;
  • Docebo Content, a library of thousands of off-the-shelf, mobile-ready learning courses, and;
  • Docebo Learning Impact, a data-driven tool that allows users to measure the effectiveness of their learning programs on their people and improve ROI.

https://www.docebo.com

Acquia updates Acquia Open Digital Experience Platform (DXP)

Acquia announced updates to the Acquia Open Digital Experience Platform (DXP) to help marketers and developers architect a composable enterprise. These include the launch of Acquia Experience Platform, including Acquia CMS, a content management system (CMS) built on Drupal, and enhancements to Acquia Drupal Cloud and Acquia Marketing Cloud. New to Drupal Cloud, the Acquia Experience Platform includes Acquia CMS, Site Studio and Cloud IDE. All run on the Acquia Cloud Platform, a Kubernetes-native, autoscaling cloud platform for digital experiences:

  • Acquia CMS: a brand new CMS that includes capabilities from the Drupal community in a simple, out-of-the-box experience.
  • Acquia Site Studio: a no-code tool available within an enterprise CMS, allowing anyone to build websites without the need for technical expertise.
  • Acquia Cloud IDE: development environment for Drupal to expedite development timelines and reduce barriers to entry for Drupal development.

Acquia Marketing Cloud updates:

  • Unified analytics: Acquia Personalization now leverages the same analytics platform as Acquia CDP.
  • New machine learning models: New fuzzy clustering capabilities allow customers to be segmented into multiple machine learning clusters.
  • Reporting enhancements: New campaign performance reporting provides insights into the results from campaigns using CDP data.
  • Compliance workflows: A new consumer data erasure request UI and API make it more efficient to honor GDPR and CCPA deletion requests and confirm that deletion requests were handled properly.

https://www.acquia.com/newsroom/press-releases/acquia-updates-open-digital-experience-platform-dxp-power-composable

ABBYY launches no-Code platform Vantage 2 and AI Marketplace

ABBYY launched Vantage 2, a low-code/no-code platform that delivers cognitive skills for RPA robots, automation systems, chatbots, and mobile solutions, enabling organizations to gain insights from documents and content. The company also launched ABBYY Marketplace, a marketplace where organizations can discover, try, and purchase reusable AI skills to accelerate their automation initiatives, while partners can build and publish skills to automate all types of content-centric processes.

ABBYY Vantage 2 lets citizen developers to have more control within intelligent automation initiatives, enabling business users to digitize operations faster without complete reliance on IT: with Vantage, they can derive insights from documents on a large scale. The re-architectured platform is built on microservices and packaged into containers orchestrated by Kubernetes. Cognigy, EXL, Kryon, Micro Focus, NICE, Pegasystems, PwC, and RoboRana are already integrating Vantage 2 with their platforms. Out-of-the-box connectors developed by ABBYY are available for Alteryx, Blue Prism, and UiPath.

The new ABBYY Marketplace provides an extensive online collection of reusable technology assets including cognitive skills for classification of documents and data extraction, ready-to-go process flows, and pre-built connectors. The Marketplace offers pre-trained skills for all types of documents like invoices, purchase orders, receipts, loan documents, insurance claims, bills of lading, and more.

www.abbyy.com/solutions/digital-intelligence

Optimizely acquires customer data platform Zaius

Optimizely announced it has acquired Zaius, a customer data platform (CDP), bringing the context of the customer to the experience creation and optimization process of digital experiences. With the addition of Zaius organizations can:

  • Harmonize: Zaius adds 50 pre-built connector apps, including Shopify, Snowflake and Zendesk, to Optimizely’s Digital Experience Platform (DXP), powering the ability to create a unified view of customers via one-click integrations and automated identity resolution with consent management.
  • Understand: Zaius’s segmentation engine coupled with Optimizely’s behavioral data (from experiments) and transactional insights (from its content and commerce platform) provides a new level of insight aided by artificial intelligence (AI) and machine learning (ML)-driven predictions.
  • Act: Zaius includes more than 125 pre-configured orchestration recipes that allow marketers to take the optimal action immediately based on the full context of digital performance now visible across the entire process from creation to optimization.

Optimizely’s DXP focuses on the creation and optimization of digital experiences. With Zaius’s CDP – including its capabilities for AI and ML – the platform can unlock more value by providing visibility and guidance through the lens of the customer.

https://www.optimizely.com ▪︎ https://www.zaius.com

Crownpeak acquires e-Spirit

Digital experience platform provider Crownpeak announced that it has entered into a definitive agreement with German IT service provider adesso SE to acquire adesso subsidiary e-Spirit. Headquartered in Germany, e-Spirit enables businesses to rapidly deliver personalized, content-rich experiences across online channels. The acquisition doubles Crownpeak’s customer base, and brings together Crownpeak’s SaaS-based web content management system (CMS) and other offerings, which wrap digital quality, governance, and privacy into experience delivery, with e-Spirit’s content-driven commerce experiences and artificial intelligence (AI)-powered personalization.

The combination of Crownpeak and e-Spirit will create an agile digital experience platform for brands, regardless of location or vertical, to orchestrate digital experiences. Crownpeak’s built-in tools address content management, experience optimization and governance, personalization, web accessibility and privacy UX. Digital marketers across all industry sectors rely on the FirstSpirit platform, which includes a hybrid headless CMS, AI-driven personalization and omnichannel marketing capabilities, for individualized and synchronized content delivery across all channels.

https://www.crownpeak.com ▪︎ https://www.e-spirit.com/us/homepage/

Hyland releases Alfresco Content Services 7.0

Hyland, a content services provider, released Alfresco Content Services 7.0, a modern, cloud-native content services platform, optimized for content model flexibility and performance. Enhancements include:

  • Extensibility – Hyland enhanced the developer experience with the new Alfresco Events SDK to speed the development process
  • Security & Governance – Organizations can reduce business risk and strengthen compliance with auto detection and tagging of Personal Identifiable Information (PII) in documents
  • Open Source – Hyland’s commitment for open standards and APIs allows organisations to integrate and customize solutions. Deployment scripts are available as open source to the Alfresco developer community
  • Create cloud applications through business workflow – Organizations can create business solutions designed in a low-code modeler environment which maps to content models, integrates with other cloud services and applications, and is deployed seamlessly to end users on web and mobile platforms
  • Early access to Elasticsearch – for customers who want to evaluate Elasticsearch for Alfresco Content Services as an alternative search engine to Solr
  • Support for enterprise-class records management and information lifecycle management – delivering a single source of the truth for all unstructured content in Alfresco or external repositories through Alfresco Federation Services

ACS 7.0 is available on Alfresco Cloud (PaaS) or for enterprises via self-hosted cloud or on premise deployment.

https://www.alfresco.com/whats-new ▪︎ https://www.hyland.com/en

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