The Gilbane Advisor

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Category: Content management & strategy (Page 67 of 480)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

OpenText launches Cloud Edition 21.1

March 11, 2021 /

OpenText announced the release of Cloud Edition (CE) 21.1, delivering a tailored combination of industry solutions, API services, flexible delivery models, and expert managed services. CE 21.1 provides updates across the five OpenText Clouds. 

The OpenText Content Cloud improves user productivity, process stability, and provides solutions to assist with regulatory compliance.

  • Extended ECM for Microsoft Office 365 now integrates with the Microsoft Azure Information Protection (AIP). Users can maintain encryption and access levels for content, while enabling capabilities such as text searching with increased security.
  • OpenText Intelligent Viewing – a universal file viewer enabling secure access to any file type with markup, annotation, redaction and transformation capabilities.
  • Extended ECM supports Salesforce Financial Services Cloud.
  • Now available OnDemand in the AWS cloud, Axcelerate Investigation provides insights to inform case strategy and decisions.

The OpenText Experience Cloud provides a single platform to create engaging customer experiences.  

  • New Qfiniti integration with Twilio Flex delivers advanced call analytics and management for cloud contact centers.
  • Updates to Media Management, including AI-driven search updates, quick preview capabilities and tools supporting faster content distribution.
  • SAP HANA & SAP NetWeaver connectors for Fax2Mail allow faxing from SAP for uninterrupted workflows.
  • New RESTful APIs in OpenText Notifications facilitate SMS app integration.

There are also updates for the: OpenText Business Network Cloud, OpenText Security & Protection Cloud, and OpenText Developer Cloud.

https://www.opentext.com/about/press-releases?id=9948A4E5BEFC479A9961DECCE8B0A16E

Dropbox to acquire DocSend

March 9, 2021 /

Dropbox, Inc. announced it has entered into a definitive agreement to acquire DocSend, a secure document sharing and analytics company with more than 17,000 customers. As work becomes more distributed, effective collaboration with external parties feels more siloed and results can be difficult to measure. DocSend gives customers visibility into what happens to their documents after they send them, adding a layer of intelligence on top of the scale and distribution of the Dropbox content platform. For example, client services teams and creative professionals who already rely on Dropbox to organize and collaborate on presentations and projects can use DocSend to deliver proposals and track engagement, and HelloSign to manage contracts and invoices.

The combination of Dropbox, HelloSign, and DocSend will help customers across industries manage end-to-end document workflows, from closing deals to onboarding teams, giving them more control over their business results. Under the terms of the agreement, Dropbox will acquire DocSend for $165 million in cash subject to customary purchase price adjustments and closing conditions. The acquisition is expected to close in Q1 2021 and is expected to have an immaterial impact on 2021 operating results.

https://blog.dropbox.com/topics/company/welcome-docsend-to-dropbox-, https://www.docsend.com

Stilo announces Migrate 4.0

March 8, 2021 /

Stilo announced it has released Migrate 4.0 and added exact-match deduplication to the latest release of the cloud service in order to maximize DITA reuse potential. Migrating documentation to DITA has many benefits, chief among them being the opportunity to reduce cost and improve quality by reusing content. A documentation set might have reuse potential as high as 50%, however, finding good reuse candidates may prove to be difficult, especially when dealing with thousands of topics.

The first step in the deduplication process is for the user to take the newly created DITA files and put them into a collection. At this point, the automated system compares each topic against the others in that collection. Once redundancies are identified, the system selects the canonical version, automatically eliminates redundant copies, and then updates topics and associated maps. Migrate conversion platform has focused on converting content such in HTML, Word, and FrameMaker, to DITA XML. With this new deduplication functionality, Migrate can now identify and eliminate redundant topics as part of that conversion process, and utilize the reuse mechanisms that were intended by the DITA architecture.

https://www.stilo.com

Magnolia partners with Attraqt

March 4, 2021 /

Magnolia, a content management system (CMS) provider announced a strategic partnership with Attraqt Group PLC, aligning Attraqt’s artificial intelligence (AI)-powered search and personalization offerings with Magnolia’s content platform, to provide retailers with technical efficiency without losing the practitioners desires to be more relevant and faster to market.

The partnership will enable retailers and other businesses to curate their digital experiences, with preview experience for channels, devices, personas and scheduled campaigns. With today’s consumers typically entering a site in a more surgical manner, Magnolia believes that experiences need to be adaptive to the changing cohort, while not forgetting those that mainly navigate via promotions or merchandising. Attraqt provides a set of API-enabled, algorithm-driven, SaaS services covering personalization, search, navigation, merchandising, recommendations, and internationalization. The Attraqt platform orchestrates AI models in real-time while allowing clients to integrate their own algorithms.

https://www.magnolia-cms.com/de_DE/story/magnolia-partners-with-attraqt-to-bring-cross-functional-collaboration-in-the-new-dxp-stack.html, https://www.attraqt.com/

Information Model
Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Syncro Soft updates Oxygen XML suite of products

March 4, 2021 /

Syncro Soft announced the availability of version 23.1 of its XML editing suite of products, Oxygen XML Editor, Author, Developer, Web Author, WebHelp, PDF Chemistry, and Oxygen Publishing Engine, along with version 1.4 of the Oxygen Feedback comment management platform, and version 4.0 of the Oxygen Content Fusion collaboration platform.

This release introduces new features such as concurrent editing and reviewing in Oxygen Content Fusion for streamlining your team’s collaboration process, the ability to ignore validation problems using Quick Fix actions to filter errors and warnings, and the new block-level comments functionality in Oxygen Feedback allows your users to add and manage comments contextually at a specific location within the WebHelp page. Also, an updated Oxygen Styles Basket, a free web-based visual tool, helps you fine-tune the CSS file that is used to customize PDF or WebHelp output.

DITA-OT engine version 3.6, is a new refactoring action that generates unique IDs for specified elements, and the DITA to PDF transformation can now display SVG syntax diagrams in the PDF output. The JSON Schema Documentation Generator tool was enhanced and improvements were also integrated for users working with XSLT, XQuery, HTML, and CSS. The SharePoint integration in Oxygen (available in the Enterprise edition only) was redesigned to use the SharePoint REST API v2 to offer authentication using the OAuth protocol.

http://www.oxygenxml.com

Hyland to acquire Nuxeo

March 4, 2021 /

Hyland, a content services provider, has signed an agreement providing for exclusive negotiations to acquire Nuxeo, a content services platform and digital asset management (DAM) provider. The transaction is expected to close in April 2021, subject to consultation of employee representative bodies and customary closing conditions. Nuxeo offers a cloud-native, open-source, low-code platform with content services and digital asset management (DAM) capabilities, among others. Once the transaction closes, the entire Nuxeo business is expected to be managed under Hyland Software, Inc. The agreement was supported by Nuxeo’s investors, Goldman Sachs and Kennet Partners.

https://news.hyland.com/hyland-enters-into-agreement-for-the-acquisition-of-nuxeo/

Information Model
Gilbane Advisor 6-9-21 — stacks & aggregation, JavaScript for data, news

Sitecore acquires Boxever and Four51

March 3, 2021 /

Sitecore announced that it has entered into agreements to acquire Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation and Four51, Inc., a company delivering modern B2B and B2C experiences for enterprise brands. Integrating Boxever’s and Four51’s technologies with Sitecore’s digital marketing solutions will provide an integrated content-to-commerce, SaaS-based DXP. This solution will enable businesses to deliver real-time, personalized digital experiences across every aspect of the buying cycle.

Boxever’s CDP provides a 360-degree view of customers, advanced segmentation, real-time decisioning and experimentation that acts as the brain within an organization’s marketing stack to make every customer interaction more relevant and engaging. The new capabilities expand and enhance Sitecore’s customer intelligence and AI-driven personalization tools. With Four51’s API-first, headless e-commerce solution, enterprises can deliver engaging shopping experiences helping improve customer satisfaction, loyalty and advocacy. The platform complements Sitecore’s existing B2C commerce capabilities.

https://www.sitecore.com/company/news-events/press-releases/2021/03/sitecore-acquires-boxever-and-four51

TELUS International completes acquisition of Lionbridge AI

March 2, 2021 /

TELUS International announced the completion of its previously announced acquisition of a 100% interest in Lionbridge AI, following the clearance of the acquisition by the Committee on Foreign Investment in the United States (CFIUS). Lionbridge AI is a global provider of scalable data annotation services for text, images, videos, and audio. The company sources multilingual training data in more than 300 languages and dialects to build premium, ground truth data for some of the world’s largest technology companies in social media, search, retail and mobile. Lionbridge AI has also developed a proprietary data annotation platform that is used in combination with a crowdsourced community of one million professional annotators, qualified linguists and in-country language speakers across six continents.

https://www.telusinternational.com

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