TeamViewer, a global provider of secure remote connectivity solutions and workplace digitalization technology, announced its acquisition of Upskill, the US-based pioneer in augmented reality (AR) software for frontline workers. Upskill’s digital workflow solutions support workers especially in industrial manufacturing, inspection, and audit use cases through real-time interfaces with smart glasses and handheld mobile devices. With Upskill’s presence on the North American continent, an engineering hub in Austin, TX, and customers such as The Boeing Company, Merck KGaA and American Bureau of Shipping, TeamViewer strengthens its position as a global player in providing industry-specific AR solutions. The company had started to strategically invest in that space in 2020 with the acquisition of European wearable software leader Ubimax, serving global companies like DHL, Siemens and Coca-Cola Hellenic Bottling Company.
Upskill, founded in 2010, has two locations in the United States in Tyson’s Corner, VA and Austin, TX. TeamViewer plans to keep and grow these offices to expand its presence within the US and to build on Upskill’s important partnerships within the US tech ecosystem. The parties have agreed not to disclose the purchase price.
TELUS International announced the completion of its previously announced acquisition of a 100% interest in Lionbridge AI, following the clearance of the acquisition by the Committee on Foreign Investment in the United States (CFIUS). Lionbridge AI is a global provider of scalable data annotation services for text, images, videos, and audio. The company sources multilingual training data in more than 300 languages and dialects to build premium, ground truth data for some of the world’s largest technology companies in social media, search, retail and mobile. Lionbridge AI has also developed a proprietary data annotation platform that is used in combination with a crowdsourced community of one million professional annotators, qualified linguists and in-country language speakers across six continents.
Fulcrum announced a new AI-based, privacy-protecting capability within their no-code mobile application platform that automatically detects objects in photos that mobile workers collect in the field. In addition to leveraging information about physical assets to optimize workflows and performance reporting, customers can set Fulcrum to obscure any faces it detects using graphical blurring. Fulcrum enables mobile workers to take photos that document safety, quality, environmental, and other processes. By using AI to automatically detect objects in those photos, Fulcrum enables new flows of information based on the objects that are in the work environment.
In some cases, photographic data collected using Fulcrum meets the definition of personally identifiable information (PII) according to privacy regulations such as GDPR and CCPA. Photographic data can be among the most challenging to manage from a data privacy perspective. Photos aren’t intended to capture PII, but a face in a photo can be used to identify a specific person and therefore is considered PII as defined by most global privacy regulations. Fulcrum enables organizations to screen photos for faces automatically and blur them without manual effort. This screening takes place on the mobile device where the inspection or other data collection is taking place, ensuring that no unblurred faces are transmitted into the cloud or stored in a server.
Contentstack, a Content Experience Platform (CXP), announced a complete redesigned and reimagined user interface for its headless content management system (CMS). The new design system brings a simplified user experience to both editors and developers, directly addressing the struggle between technological capabilities and user-friendliness in enterprise software. The new UI focus on productivity means a streamlined editing experience with more space for content, fewer clicks in the editorial process and faster discovery of content. This next level of usability will enable central content teams to provide more autonomy to subject matter experts and casual content contributors across the organization. As a result, businesses can accelerate content production and quality, shifting the function of the central content team to orchestration, quality assurance and creative work rather than filling in CMS forms.
Customers can now request early access through their Customer Success Manager and Partners can request early access through the Catalyst program. The new experience will be rolled out more widely at no additional cost to existing customers and partners starting March.
Alchemy Software Development, provider of visual software localization solutions and a division of TransPerfect, marks its 20th anniversary with the release of Alchemy Catalyst 2021, the latest iteration of its enterprise translation platform. Already recognized for its support of software formats in the industry, Alchemy Catalyst 2021 adds several features and capabilities for translators to streamline the localization process.
Alchemy Software Development’s Catalyst platform offers software localization solutions for multinational organizations looking to expand applications into new markets. Visual reporting tools help accelerate the localization process, while advanced translation memory technology increases overall translation accuracy and reduces implementation costs and timelines. With faster performance as a core design goal for this release, Alchemy Catalyst 2021 includes:
- A new Project Manager feature, which allows the user to see statistics for multiple translation tool kits without opening them
- The ability to sort and filter validation errors with the Validation Expert tool
- Support for native RoboHelp and EPUB formats, adding to Catalyst’s existing native support for MadCap project files
Xerox Holdings Corporation expanded its growing software portfolio with the acquisition of CareAR, an augmented reality support platform company that provides real-time access to expertise for customers, employees, and field workers. With CareAR software, remote agents and experts can virtually see the situation and visually guide a solution using a suite of augmented reality tools via desktop, mobile, and smart glass devices, as if they were in-person. Many field service on-site calls require remote expert assistance to resolve issues but cannot effectively communicate the context of the situation. This causes delays, creating negative customer perception while risking loyalty and retention. CareAR is the latest addition to a series of solutions Xerox has launched to provide digital transformation tools to customers. These include automation and centralization solutions like DocuShare, a content management platform providing tools to automate processes and support cloud-enabled digital transformation; and XMPie, a flexible technology that allows customization and personalization of assets across customer touchpoints, both online and offline, for full marketing campaign integration.
From the Twitter blog…
Twitter has acquired Revue, a service that makes it free and easy for anyone to start and publish editorial newsletters. Revue will accelerate our work to help people stay informed about their interests while giving all types of writers a way to monetize their audience – whether it’s through the one they built at a publication, their website, on Twitter, or elsewhere. Many writers and publishers have built their brand on Twitter. Our goal is to make it easy for them to connect with their subscribers, while also helping readers better discover writers and their content. We’re imagining a lot of ways to do this within Twitter.
Bringing Revue to Twitter will help writers grow their paid subscribers while also incentivizing them to produce engaging and relevant content that drives conversations on Twitter. Starting today, we’re making Revue’s Pro features free for all accounts and lowering the paid newsletter fee to 5%, a competitive rate that lets writers keep more of the revenue generated from subscriptions. We will continue to invest in Revue as a standalone service, and its team will remain focused on improving the ways writers create their newsletters, build their audience and get paid for their work. We’re also expanding their team and hiring for key roles across engineering, design, research and data science.
From the Open Web Docs blog…
High-quality documentation for web platform technologies is a critically important component of our shared, open digital infrastructure. Today, we’re excited to publicly introduce Open Web Docs, a collective project designed to support a community of technical writers around strategic creation and long-term maintenance of web platform technology documentation that is open and inclusive for all.