Sprinklr, an AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the availability of the Sprinklr Voice of the Customer (VOC) Agent Suite in Gemini Enterprise Agent Marketplace, allowing organizations to access voice-of-customer intelligence from within their existing Gemini workflows. Through Agent-to-Agent (A2A) connectivity, Gemini Enterprise users can discover and interact with specialized Sprinklr AI agents that analyze customer feedback and deliver actionable insights grounded in enterprise data.
Unlike general-purpose AI assistants, the Sprinklr VOC Agent Suite consists of purpose-built agents, each designed to address recurring business needs. These include:
- Brand Health Monitoring: Understand brand performance, sentiment drivers, and recommended actions.
- Crisis Monitoring: Detect emerging issues, assess their spread, identify key amplifiers, and support response planning.
- Competitive Benchmarking: Compare performance against competitors across share of voice, sentiment, and engagement.
- Trend Forecasting: Identify emerging conversations and anticipate future momentum.
- Influencer & Content Strategy: Discover influential voices and understand which content resonates most.
- Campaign Performance: Measure the impact of launches, campaigns, and sponsorships.
- Customer Experience Analysis: Surface the most important customer pain points and praise themes across feedback channels.
- General Listening: Answer ad hoc listening and intelligence questions across customer conversations.
The Sprinklr VOC Agent Suite for Google Gemini Enterprise is available now through Agent-to-Agent integration.
