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LivePerson and Adobe announce integration

June 15, 2021 /

LivePerson, Inc., a provider of conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale.

The LivePerson-Adobe combination focuses on the seamless integration of LivePerson’s Conversational Cloud with Adobe Experience Cloud to help brands serve highly personalized and contextualized messages, recommendations, and offers on their customers’ favorite messaging channels. The integration helps brands to:

  • Enrich customer intelligence, track attribution, and drive long-term customer value by easily sharing intent data from customer conversations on the Conversational Cloud with insights on that customer’s activity and history from Adobe Analytics 
  • Capture more qualified leads and accelerate net-new conversions by integrating the Conversational Cloud with Adobe Marketo Engage for proactive, automated conversations 
  • Increase sale conversions and decrease checkout abandonment by offering relevant assistance at any point in the buying journey 
  • Apply LivePerson’s Natural Language Understanding, built on over 20 years of goal-based customer conversation data, to these engagements

https://www.liveperson.com

W3C updates candidate for decentralized identifiers

June 15, 2021 /

The Decentralized Identifier Working Group has just published a second Candidate Recommendation Snapshot for the Decentralized Identifiers (DIDs) v1.0.

This document defines Decentralized identifiers (DIDs), a new type of identifier that enables verifiable, decentralized digital identity. A DID identifies any subject (e.g., a person, organization, thing, data model, abstract entity, etc.) that the controller of the DID decides that it identifies. In contrast to typical, federated identifiers, DIDs have been designed so that they may be decoupled from centralized registries, identity providers, and certificate authorities. DIDs are URIs that associate a DID subject with a DID document allowing trustable interactions associated with that subject. Each DID document can express cryptographic material, verification methods, or services, which provide a set of mechanisms enabling a DID controller to prove control of the DID.

Candidate Recommendation means that the Working Group considers the technical design to be complete, and is seeking implementation feedback on the document. The group is keen to get comments and implementation experiences on this specification as issues raised in the document’s Github repository. The group expects to satisfy the implementation goals (i.e., at least two, independent implementations for each of the test cases) by July 17, 2021.

https://www.w3.org/TR/did-core/

Google announces Google Workspace for everyone

June 14, 2021 /

Google announced updates to deliver a single, integrated communication and collaboration solution to everyone via Google Workspace. Now, all of the company’s three billion-plus existing users across consumer, enterprise, and education have access to the full Google Workspace experience, including Gmail, Chat, Calendar, Drive, Docs, Sheets, and Meet. In addition to offering Google Workspace to everyone, the company announced new features that address specific challenges and opportunities of the hybrid work world:

  • The evolution of Rooms in Google Chat to Spaces
  • A new individual subscription offer: Google Workspace Individual
  • New enhancements to Google Meet that enable collaboration equity
  • New security and privacy capabilities across Google Workspace

With the introduction of Spaces, the Rooms experience in Google Chat will evolve into a dedicated place for organizing people, topics, and projects in Google Workspace. Google Workspace is also launching Workspace Individual, built to help individual business owners grow, run, and protect their business. This new subscription offering includes smart booking services, professional video meetings and personalized email marketing. Companion Mode in Google Meet gives every meeting participant access to interactive features and controls like polls, in-meeting chat, hand raising, Q&A, live captions, and more.

https://blog.google/products/workspace/google-workspace-everyone

TeamViewer and SAP partner in industrial environments

June 14, 2021 /

TeamViewer, a provider of remote connectivity and workplace digitalization solutions, announced a partnership with SAP. The companies are joining forces to drive the digital transformation of workplaces and processes in industrial environments. The partnership will help to better address the fast growing need of customers for enhanced, outcome-based services. It includes a technical integration of TeamViewer Frontline, an Augmented Reality (AR) based workflow and remote support suite for deskless workers, into SAP’s solutions for asset and service management as well as a joint go-to-market strategy with TeamViewer joining SAP’s partner program.

First joint use cases of the partnership will include remote AR-based, fast, and precise troubleshooting for maintenance and repair scenarios at SAP customers in industrial machinery and component manufacturing. Running on wearables like smart glasses, TeamViewer Frontline and its dedicated AR-based remote assistance solution allows remote experts to guide on-site workers in real time through complex processes without having to travel. The integration will help to ensure full auditability as all actions will be logged in the SAP software system automatically. These first use cases will be part of all worldwide go-to-market activities within the partnership.

https://www.teamviewer.com/en-us/

Dataiku announces managed, online service

June 14, 2021 /

Dataiku, an Enterprise AI platform, announced the launch of Dataiku Online, which makes their AI and machine learning platform available as an online service for smaller, more agile organizations. Dataiku Online provides everything a company needs to build analytics projects, with data preparation, data visualization, AutoML, reporting, and dashboards all in one place. It has all of the key capabilities as Dataiku’s flagship product, with a few configuration and design tweaks to match its managed usage, and without the IT resources required to manage an enterprise-scale deployment. The interface enables collaboration across a broad range of business and data team users, and teams can start within minutes, connect to their data sources, and start deploying projects in days, at a price point that makes sense for their current stage of growth.

With Dataiku Online, businesses can take advantage of cloud data stack and data storage tools from Snowflake, Google Big Query, Amazon Redshift. There is a pre-integrated version of Dataiku Online available through the Snowflake Marketplace.

Dataiku is also launching an offering for specifically for startups. Seed-stage companies, and startups founded less than five years ago or with less than $10M in funding can be eligible for discounted pricing specific to their current stage of growth. 

https://www.dataiku.com/product/dataiku-as-a-managed-service

Jorsek enhances easyDITA

June 10, 2021 /

Jorsek Inc., an SaaS provider of component content management systems (CCMS) to enterprises, announced enhancements to the easyDITA platform. These features improve both the consistency of content creation as well as the delivery of a personalized digital customer experience. easyDITA is a content management ecosystem to optimize the creation, control, and deployment of knowledge, product, and reference content for companies with sophisticated products and services, global audiences or complex regulatory compliance requirements.

The latest version of easyDITA also expands the deployment capabilities by including a new integration with Docusaurus, an open source framework for building simple websites, originally developed by Facebook. Users who need to publish content to a simple, out-of-the-box static site (1,500 topics or fewer), can now integrate with Docusaurus Static Site Generator and their preferred hosting vendors for quick documentation site deployment.

easyDITA includes expanded support for Schematron, an automated way to validate information architecture. easyDITA’s Schematron implementation will automatically check rules relating to structure and business to help you adhere to content quality rules without needing to purchase and integrate an additional tool with your authoring system. Schematron works in the background as writers create content, and prompts them with a notification if they deviate from rules. easyDITA’s XML authoring engine can now be enabled with full Schematron support.

https://easydita.com

Philips SpeechLive supports direct speech recognition in third-party applications

June 10, 2021 /

Speech Processing Solutions announced the latest innovation to their web-based dictation and transcription solution, Philips SpeechLive. With the new desktop app for Windows, users can now dictate directly into any third-party applications including productivity applications Microsoft Word, Outlook or CRM software, to meet the increasing demand for efficient voice recognition and document creation processes within organizations. The new SpeechLive desktop app allows for a more user-friendly and convenient speech-to-text workflow, which saves the customer more time and avoids unnecessary errors which can be made by copying and pasting pieces of text from a different window. Philips SpeechLive now also comes with a new dedicated mobile app, which allows users to be productive on the go. The app rounds up the company’s software portfolio, allowing SpeechLive customers to turn their voice into text from anywhere, anytime.

https://www.speechlive.com/us/

Amplitude unveils experimentation application for digital optimization

June 10, 2021 /

Amplitude, a Digital Optimization System, introduced Amplitude Experiment, an experimentation solution combining customer behavior and product analytics. Amplitude Experiment provides organizations an end-to-end experimentation and delivery workflow that integrates customer data into every step from generating a hypothesis to targeting users to measuring results. Organizations can run higher impact A/B tests and remotely configure experiences for key segments. 

Organizations can get stuck in low-value activities that don’t drive growth, like testing small tweaks to copy and color changes or using basic on/off toggling to manage new feature release risk, or they waste resources and time on experiments that are doomed to fail, like starting from a weak hypothesis or not being able to reach the right segments. The Behavioral Graph and Amplitude’s Digital Optimization System, Amplitude Experiment addresses these challenges by resolving the underlying issues of experiment design, targeting, identity resolution and analysis. With the Amplitude Experiment solution, organizations have a complete learning and growth loop from insight to action to testing and delivery in a single system. 

  • Amplitude Analytics identifies problems, uncovers opportunities, and measures impact. 
  • Amplitude Recommend matches the right messages, content, and items to each individual user.
  • Amplitude Experiment tests bets and serves the best experience to customers. 

https://amplitude.com/amplitude-experiment

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