IBM announced that it has teamed with Siebel Systems, Inc. to increase productivity of call cen-ters by integrating IBM’s Content Manager, V7.1 with Siebel Call Center Version 6. The integra-tion provides a comprehensive e-business solution that enables customer service representatives to quickly access digital versions of customer interactions conducted over multiple channels, in-cluding Web, telephone, fax, e-mail, and interactive voice response systems. The Siebel Valida-tion Program evaluates and documents integrated third-party solutions by putting them through rigorous technical scrutiny to ensure the highest levels of interoperability and customer satisfaction. The IBM Content Management/CRM Services Offering can cut response times and increase productivity at customer call centers by enabling call center representatives to access customer bills, correspondences and transactions regardless of the format in which they origi-nated. http://ibm.com/software/data/cm, www.Siebel.com
Category: Content technology news (Page 469 of 637)
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Rational Software announced the general availability of Rational Suite ContentStudio, the new-est member of the Rational Suite product family. Rational Suite ContentStudio combines Ra-tional’s Rational ClearCase solution with technology from Vignette Corporation to address the needs of companies challenged with managing content and code in complex e- business appli-cations. Rational Suite ContentStudio helps e-business development teams effectively manage both code and content in a common repository. Rational’s ClearCase technology manages all of the artifacts within an e-development project. These artifacts include code such as Java and XML and content such as Microsoft Word documents, HTML and Adobe Acrobat files. Rational Suite ContentStudio incorporates the Vignette Content Management Server. In addition to Ra-tional ClearCase LT and Vignette’s Content Management Server, Rational Suite ContentStudio includes the Rational Team Unifying Platform (Rational RequisitePro, Rational ClearQuest, the Rational Unified Process, Rational TestManager, and Rational SoDA) and Rational SiteLoad, a web-based one-hour load-testing tool. Rational Suite ContentStudio also fully integrates with Rational’s additional product offerings including the market-leading visual modeling tool, Ra-tional Rose. Rational Suite ContentStudio provides browser-based templating integrated with Rational ClearCase to integrate code and content development and management. Rational Suite ContentStudio also unites workflows for code and content development and approval by integrating Rational ClearQuest change management workflows for code development with Vi-gnette’s Content Management Server workflows for content development and approval. This technology allows Web teams to manage site design, while content managers edit and main-tain site content, increasing productivity and eliminating unnecessary work for e- business teams. Rational Suite ContentStudio’s support of third-party authoring tools such as Microsoft FrontPage, Macromedia DreamWeaver and Allaire HomeSite, gives Web teams the ability to use their desktop tools of choice. Similarly, content providers can continue to use Microsoft Word, Adobe Acrobat, or browser-based fill-in templates. Software developers can also use their famil-iar Integrated Development Environments (IDEs) such as Microsoft Visual Studio, IBM Visual Age for Java and Borland JBuilder. Rational Suite ContentStudio will be generally available on February 28, 2001 for $4,795 per node-locked license and $8,395 per floating license, with an introductory price of $14,995 for 5 node-locked licenses. www.rational.com/products/cstudio/index.jsp
eBT Integrates Engenda with BEA WebLogic Personalization Server
2/26/01
eBT announced integration between eBT’s engenda content management solution and BEA WebLogic Personalization Server. The integration enables dynamic composition and delivery of highly personalized Web pages, based on XML content fragments stored within engenda. With the engenda and WebLogic Personalization Server integration, personalized Web pages can be constructed from many reusable XML fragments to provide a unique view of a site’s content. Additionally, the ability of WebLogic Personalization Server to leverage engenda’s rich metadata querying capabilities allows an application to pinpoint and deliver content fragments to a spe-cific user, based on their personalized profile. The enhanced integration goes beyond simple repository service by adding the ability for WebLogic Personalization Server to query content and retrieve fragments of documents from engenda’s content repository. These fragments can be used and reused to efficiently compile complete Web pages specific to the unique needs of each site visitor, without having to compose multiple versions of the same content. engenda will ship with the BEA WebLogic Personalization Server integration in version 4.7, available in March 2001. www.ebt.com
UN/CEFACT and OASIS announced efforts are now underway to integrate SOAP 1.1 and SOAP with Attachments specifications into the ebXML Messaging Specification. SOAP (Simple Object Access Protocol) is designed to provide the underpinnings for messaging requirements. This development by ebXML will result in an open, widely adopted global standard for reliably transporting electronic business messages over the Internet. The ebXML Messaging Specification encompasses a set of services and protocols that allow an electronic business client to request services from electronic business servers over any application-level transport protocol, including SMTP, HTTP and others. ebXML defines a general-purpose message, with a header that supports multiple payloads, while allowing digital signatures within and among related messages. Although the header is XML, the body of the message may be XML, MIME or virtually anything digital. www.ebXML.org, www.uncefact.org, www.oasis-open.org
Documentum announced that it has joined the Siebel Alliance Program as a Premier Partner. Through this alliance, Documentum will integrate the Documentum 4i eBusiness Platform with Siebel eBusiness Applications to provide organizations with an out-of-the-box, customer-centric, e-business and content management solution. With the Web Content Management Edition of the platform, organizations can create and rapidly deploy easy-to-use solutions for developing, managing, and publishing Web content. The combined solution will enable companies to access critical business information, regardless of format or method of creation. The integration will offer organizations the ability to fully coordinate their activities between the front and back office. Workflow, document management, imaging, and Web content management will be managed within one closed-loop marketing, sales, service, and support solution. This will allow global enterprises to focus on customer delivery rather than internal coordination. For example, the integrated solution will offer users the ability to leverage data within Siebel eBusiness Applications to create a sales campaign, which can then be managed within the Documentum 4i environment and dynamically tailored based on early feedback. The ability to publish fresh content to a Web site, an intranet, or an extranet, provides customers ready access to the time-critical information they need to make an informed purchase decision. www.documentum.com
eBT announced the release of entrepid, its latest XML- based content management solution that integrates with Oracle8i. Designed to meet the needs of the growing number of customers using Oracle as their e-business platform strategy, entrepid provides sophisticated content management capabilities combined with a powerful dynamic serving environment to provide increased scalability, redundancy and sophisticated caching capabilities. Java-based and fully compliant with the latest Web-based and business-to-business standards, entrepid facilitates the ease of building dynamic Web sites. entrepid can optimize business efficiencies particularly for organizations who have disparate systems in place in other departments and divisions, as well as organizations that need to communicate with business partners who have developed complimentary Web applications. A standards-based solution, entrepid allows all of these existing systems to integrate. entrepid runs on Sun Solaris, and is available immediately with prices starting at $175,000.00. www.ebt.com
Openpages, Inc. announced the stock acquisition of Viveca, Inc., a provider of solutions for B2B content and online catalogs. With this acquisition, Openpages is moving into the B2B market. Openpages plans to deliver a product integrating Viveca’s technology by the end of 2001 to help businesses meet the content challenge of business-to-business e-commerce: aggregating, normalizing, converting, managing and syndicating content between suppliers, partners and customers. The Viveca acquisition creates new technology to produce content for electronic commerce by intelligently managing the content from beyond the enterprise–product content from suppliers and partners. Viveca’s technology acquires the raw information that powers electronic commerce — unstructured and structured product and catalog content — and normalizes it into a format that Openpages’ ContentWare produces for distribution to common websites, net markets, private exchanges and print catalogs. www.openpages.com
Enigma introduced its 3C Platform for content-driven e-commerce for the support chain. Through integrated content, commerce and collaboration capabilities, the Enigma 3C Platform enables manufacturers of capital equipment to capture a greater share of highly profitable aftermarket revenues and maintain better post-sale services and support relationships with customers. Equipment operators benefit by realizing greater efficiency in maintenance and operations and through product support, leading to improved equipment utilization and uptime. The 3C Platform allows OEMs; Operators; and Maintenance, Repair and Overhaul (MRO) facilities to be linked via the Web and customer intranets. The original product content (intellectual property) continues to reside on the OEM’s extranet for aftermarket support and services, however customers can now establish many subsets of the OEM “master” site on intranets behind their firewalls. The customers can then integrate their own content, such as best practices or alternate procedures, to these sites, as well as aggregate other suppliers’ technical information into their intranets. With Enigma’s 3C Platform, the OEM’s Web site and the remote intranet sites can then be directly linked to ERP, e-procurement and order management systems to generate a complete support chain solution. The Enigma 3C Platform consists of the CommunitySight product for Collaboration, and two other sets of packaged solutions addressing Content and Commerce applications. InSight and DynaWeb are distributed content management applications, which automate the aggregation and delivery of multi-format, complex, structured documents. PartSight is Enigma’s dynamic catalog management application, which integrates multiple graphic formats with rich content. Enigma’s Xtend is a content and catalog management suite that allows equipment operators to modify OEM-supplied information for their own intranets. CommerceSight is the core commerce application in the Enigma 3C Platform, which links ERP, MRP, e-procurement and order management systems with the technical information customers need to make aftermarket purchasing decisions. The Enigma 3C Platform is available now. Pricing starts at $250,000. www.enigma.com
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