KnowNow, Inc. announced that its new KnowNow eLerts service is now available as a hosted solution for businesses. The KnowNow eLerts service, which instantly notifies users about changes in information as soon as it happens, can be used as part of an overall marketing and branding campaign to more effectively communicate and update employees, customers and partners. Businesses can securely deploy this service for internal and extranet use with proprietary data or communications. For employees and partners, access to KnowNow eLerts means that time sensitive information can be received immediately from internal or external sources. Whether from websites or enterprise systems, transactions and CRM data arrives as it changes. Companies can push wanted information directly to customers, such as promotions, news, policy changes, new offerings and events.
Category: Content management & strategy (Page 243 of 483)
This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.
Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.
Content strategy topics include information architecture, content and information models, content globalization, and localization.
For some historical perspective see:
https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/
VeriSign, Inc. (NASDAQ:VRSN) announced the acquisition of Moreover Technologies, a wholesale aggregator of real-time content for Web sites, search engines and enterprise customers. By combining Moreover’s content aggregation services with VeriSign’s global feed management infrastructure, VeriSign will offer bloggers, publishers, enterprises and Web portals an intelligent and scalable, real-time content platform. The new content aggregation services will utilize VeriSign’s ping server infrastructure to increase the reliability and intelligence of its content distribution network. Currently, Moreover aggregates more than 12,000 news sources and millions of blogs. Harvesting information from across 126 countries in 25 languages, Moreover uses a content tagging system with more than 30 metadata tags and 380 categories to deliver hundreds of thousands of unduplicated real time content articles every day. The price of the acquisition was approximately $30 million in cash and it is being accounted for as a purchase transaction. http://www.verisign.com
Epicor Software Corporation (NASDAQ:EPIC) announced the availability of Epicor Portal, a server framework for self-guided, role-based access to Epicor applications that enables cross-enterprise collaboration. Using Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003, Epicor Portal incorporates real-time collaborative capabilities for multiple audiences with workspaces that combine documents, business data queries, announcements, and tasks. Secure portal access to information across Epicor applications along with data discovery and data visualization via Epicor Portal is the first deliverable in Epicor’s new portal offering. User, role and industry-specific content packs, currently in development, encapsulate business processes, workflow, alerting and transactions into specialized Web parts making Epicor Portal an extension of the application. Available immediately, Epicor Portal Server will be leveraged across all Epicor product families – Enterprise, Manufacturing, and iScala. http://www.epicor.com
FileNet Corporation (NASDAQ:FILE) introduced its new FileNet Business Activity Monitoring (BAM) solution, which provides real-time event management and visibility of business performance data to enhance operational responsiveness and decision making. Based on FileNet’s P8 Enterprise platform, BAM runs in conjunction with FileNet’s BPM capabilities. Business managers can receive alerts via customizable dashboards, and if need be, can automatically initiate actions or workflows based on those alerts. Business managers can also analyze data and correlate it with business processes, as well as data from other enterprise applications. FileNet BAM’s architecture, FileNet P8, features a streaming database capability to help eliminate data latency. FileNet BAM is currently scheduled to begin shipping in December 2005, and is available now. Pricing starts at $115,000, which includes an application server and a 10-user license. http://www.filenet.com
Marqui, Inc. announced it has added a corporate blogging module to its Web-based suite for marketers. Marqui designed its blog module specifically for business users, adding features such as enhanced trackback management, approval-based workflow and a flexible architecture that allows for reader surveys. The blog module is an extension of Marquis Web-based software suite, which helps organizations simplify and automate a wide range of marketing communications initiatives, such as e-mail campaigns, newsletters, Web sites, RSS and more. With Marqui, businesses get browser-based access to one application that provides content management, business process management, subscriber e-mail campaign management, and measurement capabilities. Marqui’s suite is based on the software-as-a-service model. The module features approval-based workflow, which means companies can exercise some control over the information that gets published to the corporate blog, so companies concerned about disclosure or regulatory compliance can involve communications or legal professionals in the approval process. Marqui delivers comment moderation, and enables companies to manage trackback spam. Users have the option to approve trackbacks before they are posted to the site. Organizations also have the option to invite blog readers to do more than just fill out a simple comment box. For example, companies can easily customize the commenting system to solicit feedback on specific questions or conduct brief surveys to help with market research. This includes adding Technorati tags or even integrations with FeedBurner. Marqui’s blogging module is available immediately and can be purchased as a stand-alone solution or bundled with the rest of the Marqui suite. Subscriptions start at $2,500/year (USD). http://www.marqui.com
BEA Systems, Inc. (NASDAQ:BEAS) and Day Software announced that they have entered into a technology alliance to deliver a JSR 170 compliant connector for BEA WebLogic Portal. The Day repository connector is designed to enable BEA WebLogic Portal to interact with enterprise content repositories, such as Day’s Content Repository Extreme (CRX), that are compliant with the new JSR 170 industry standard. , http://www.bea.com
Information Week has published some research on Enterprise Content Management (ECM) spending, and the numbers are impressive indeed. 186 business-technology professionals were asked to comment on spending trends in ECM, and 45% said ECM-related spending will increase over 2004 and 24% said it would be equal to 2004. Only 16% said spending would be lower than 2004, with the remaining 15% saying they did not know.
Moreover, nearly one-third of surveyed companies said they will spend more than $500,000 on content management technology and services this year.
Not surprisingly, compliance seems to be the driving factor.
More than half (52%) of respondents say that the Sarbanes-Oxley Act has led them to adopt enterprise content management. The law, which requires companies to document and test internal controls over financial reporting, has challenged companies to move beyond spreadsheets toward building dedicated repositories for collecting information on internal processes… Electronic-records-retention laws also were cited by 52% of respondents as driving adoption of enterprise-content-management systems, followed by intellectual-property and copyright protection (48%), customer privacy (36%), and the Health Insurance Portability and Accountability Act (32%).
While we don’t do market research, these numbers certainly reflect what we have been hearing and seeing in the marketplace. Organizations are actively looking at and buying ECM solutions, and the focus is often on document management, records management, and compliance. At the same time, we see a lot of activity outside of compliance-driven applications, such as in product support applications where globalization and enhanced customer experiences seem to be driving the work.
Xenos Group, Inc. (TSX: XNS) unveiled the Oracle Asset Vault solution for financial services organisations. The Asset Vault solution is an offering from Oracle and Xenos comprising Xenos d2e Vision software residing on Oracle Application Server 10g. It enables organisations to load, update and consolidate multiple disparate document archives into a single, high volume, high performance, Oracle database10g without changing existing legacy applications. This enables customers, CSAs, agents and financial advisors to have Web access to multiple systems with dynamic retrieval and view customer documents such as statements, cheque images, signatures, invoices, policies and correspondence, as well as access to XML-enabled e-business applications. Xenos d2e Vision version 2.1 processes IBM AFP and Xerox Metacode/DJDE printstreams, PDF documents and TIFF files to generate PDF, HTML/CSS, Image, TIFF, AFP, Metacode and XML Output formats for e-business applications such as customer Statement presentment. Xenos d2e Vision version 2.1 runs on Windows NT/2000/XP, AIX, HP-UX, Linux, Solaris and IBM z/OS (running Unix Systems Services) with JVM 1.4.x. http://www.oracle.com,
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