The Gilbane Advisor

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CMS Challenges Survey Results

In December 2006, I conducted a mini survey of content management professionals to find out what they have experienced as the biggest challenges when implementing a CMS. I found the results to be pretty interesting and worthwhile sharing with the CM community at large.

To view the survey results, you can download the PDF from my site at www.ziacontent.com/cmfocus.htm. Also checkout my related article on the CMS-Wire site titled “Things that Go Bump in Your CMS Project.

Content, Relevancy, and Customer Experience: Webinar Event

FatWire hosts the second in a series of webinars on overcoming obstacles to delivering relevant customer experiences online.
February 1, 2007, 1:00 pm ET
Take Your Customer Experience to the Next Level, Part 2: Small Content Changes, Big Impact
Gilbane Group’s Mary Laplante and FatWire’s Jeff Ernst use results from a survey on customer experience management to drive a how-to discussion on testing your own site’s relevancy quotient.
Register for the webinar.
Participate in the survey.

Research Shows Businesses Engaging and Listening Through Social Media

In June of 06 I took my first step towards understanding business blogging. As a professor at the University of MA in Dartmouth, and Director of the Center for Marketing Research, I felt I needed to be able to answer the frequent question from businesses, “should we have a blog?” My first study sought advice from experienced business bloggers (and others) and I was clearly cautioned by them: Blogs take time, commitment, planning and respect for the values of the blogosphere.

Eric Mattson (a podcaster I met through the first study) and I released a new study this month on the Inc.500 and their use of social media announced in a post by Frank Gilbane. Much has since been written about the major finding: The Inc. 500 is blogging at more than twice the rate of the Fortune 500. Given that the Inc. 500 are selected based of their rate of growth in one year, it says something about moving quickly and the use of social media.

What we thought was even more interesting is that the Inc. 500 were monitoring social media regardless of if they were using any. Eric and I have submitted a paper on this monitoring behavior to the Journal for New Communications Research and will make that link available as soon as it comes out. Basically, we found that some companies may not be directly engaging customers yet, but have figured out the value of listening and watching. When Business Week in June of 05 wrote about ” The Power of Us”. I think this is exactly what they were referring to…voices being heard. It looks like it is actually happening!

I am still very interested in which businesses or organizations choose to engage their constituents, which choose to listen, and which watch all this from the other side of a search engine. Blogs, podcasts, videoblogging, message boards and all the rest allow organizations to relate to consumers in a more meaningful way. It is definitely not business as usual, but it is definitely business as it should be.

Eric and I are planning a new study on higher education and its use of social media to explore another arena. We will make the findings of that study available here in the spring. I have never enjoyed research so much…..

wikiCalc goes 1.0!

Dan Bricklin’s Software Garden announced the release of wikicalc 1.0. In Dan’s words: “After over a year and a half of work (part-time), I’m finally releasing the wikiCalc web authoring system as a “1.0” product. This means it has a pretty complete set of features for producing the quality output for which it was designed, has been relatively stable for a period of time, and has a reasonable amount of documentation. People who have held off testing or using the product until this point should now start taking a look. This is the code that will be the starting point for the SocialCalc project. You’ll find the new documentation, and a link to the downloads, on the new wikiCalc Product Home Page. This new documentation includes a “Features” page giving an overview of the product, a news page with an RSS feed, an “If you are new to wikiCalc…” page, and more. The documentation on the website is much more extensive than before. There are separate pages with details about setting up “Edit This Page”, “Live Viewing”, and other technical topics. The product Help files are reproduced, too. It is written from the point of view that many users will be setting up remote-access to hosted versions of wikiCalc. I designed it to be localizable into other languages, and reportedly Russian and Polish are far along, with more on the way including German, Italian, and Japanese. (I used Zbigniew Lukasiak’s rather complete Polish translation to test a lot of the localization code and catch bugs.) One person has written code for parsing and searching the edit log audit trail that wikiCalc keeps. As I fire up the Open Source project with the Socialtext people I’ll include places to post and keep track of these things.”

“There are companies in addition to Socialtext considering providing hosted services based upon wikiCalc. One that sprung up on its own is on the iWoorx website. iWoorx adapted the wikiCalc code to create a portal targeted at business users who use spreadsheets and email daily for exchanging simpler spreadsheets. They added more advanced user administration, cool graphing capabilities, and a “test drive” capability. They let users subscribe to some preconfigured collaborative spreadsheet pages designed for coordinating globally sourced consumer products. You can try their “test drives” without signing up. They are meant as an educational tool to introduce regular business people to the “wiki-ness” of wikiCalc in a portal environment. Seeing wikiCalc integrated with animated Flash graphs (in their “Live ChartLinx” test drive) is really cool and is just the type of thing I was hoping to see from others who took advantage of the open nature of wikiCalc. I’m not involved in the iWoorx project and it makes me feel great to see what others are doing all on their own with my creation. With all of the excitement around the experimentation with products and services lumped under the term “Web 2.0” it’s time for a web spreadsheet engine that is open to all around which to innovate. I chose Perl for the implementation because it is accessible to a wide range of programmers with a wide range of abilities and is easy to get running on almost any system. … There are many important features to be added and many people to bring into the project so that it can flourish. I intend to continue devoting a lot of time to this product. Here’s what will happen next: As I wrote back last June, Socialtext is going to integrate wikiCalc functionality into their wiki system and provide hosting and support to those that want it. They are also funding an open source project around the wikiCalc code so that I can move the product forward as part of a community. This wikiCalc 1.0 code will form the base release to start what Socialtext is calling the SocialCalc project. While the Software Garden release of wikiCalc is covered under the GPL 2.0 license, Software Garden is the author of the entire wikiCalc product and owner of the copyright. There have been no “contributions”. This will change with the SocialCalc codebase. That code will be developed much more in the open and will accept contributions from others (subject to my approval for now) who will hold the copyright to their contributions. My development work on new features will be going into SocialCalc, and Socialtext will be providing a lot of developer time, too, so that is where the future action will be. SocialCalc will be released under a Socialtext Public License that, being based on the Mozilla Public License 1.1, may be more appropriate for some companies who have issues with the GPL. (For users that want code covered under the GPL, this wikiCalc version 1.0 will always be available under that license.) There will be more news about SocialCalc at a later time.” http://danbricklin.com/log/2007_01_25.htm#wikicalc1_0

The Right Message for the Small-Medium Business Market

IBM just launched a very interesting suite of enterprise search products. I have yet to try it or examine the specifications but the marketing message is the right one for the small and medium business enterprise buyer. What I like in the message:

  • Pricing ranges from free to reasonable to ? (sky is probably the limit).
  • Deployment is simple, intuitive and clean.
  • IBM knows that simple and easy is the right call for IT but also the way to keep costs down.
  • The solution is scaleable from a departmental solution to the entire business domain on the same basic software platform.

For the short term, I am placing OmniFind on the long list of products to consider for enterprise search. Check out the Web site at:
http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/

How smart is it that IBM and Yahoo have chosen to team in this way? It could be a great strategy.
Disclaimer: This is the first product mention in this very new blog. It won’t be the last; I have a lot of interesting products on my list on which to comment. There will be much backfilling in the next few months but I have to start somewhere. The marketing message resonated; I hope OmniFind users will keep us informed by posting case experiences on whether the product delivers on the promises.

Sonic Foundry Unveils Enhanced Multi-Modal Search Capabilities on Mediasite.com

Sonic Foundry Inc. (NASDAQ:SOFO) has enabled advanced search capabilities for Mediasite.com, a searchable Website focused exclusively on offering expert information via rich media presentations with video, audio and graphics. The site enhancements combine phonetic search, optical character recognition, language processing and contextual analysis. Mediasite.com aggregates nearly 13,000 rich media presentations, including over 250,000 slides and almost 9,500 hours of analyzed audio on topics ranging from the treatment of contagious diseases and general health-related issues to robotics, business start-ups, sociology, ethics, financial advice, personal improvement and career advancement. Mediasite.com provides visitors with a directory of these publicly available presentations created by hundreds of experts around the globe. Optical character recognition allows for word and phrase spotting within slide content or visual aids. Advanced phonetic search algorithms coupled with language processing and contextual analysis provide the ability to locate specific spoken words or phrases within a rich media archive, based on algorithms developed by Sonic Foundry. Sonic Foundry customers can now take advantage of these advanced search features for their own Mediasite content through new hosted services offered through Sonic Foundry’s professional services group. http://www.mediasite.com/, http://www.sonicfoundry.com/

Ipedo Launches Enhanced XQuery Views

Ipedo announced major enhancements to the XQuery Views capabilities in Ipedo XIP. In conjunction with the W3C’s formal establishment of the XQuery standard, Ipedo now provides organizations with enhanced XML query processing and data virtualization in their EII platform. Ipedo’s XQuery Views – a data virtualization approach that allows data to be combined without the need to copy, stage and transform it – also enables queries across combinations of data from remote XML and relational sources. This feature increases access to data and content across organizations. Ipedo’s XQuery can be used in conjunction with the XML processing and XQuery now available in Oracle 10g, DB2, and Microsoft SQL Server. Ipedo XIP allows XQuery Views results to be cached natively in XML. The new XQuery engine implements query operators that stream data values, so that query evaluation is memory efficient. XQuery Views can now be invoked directly via a Web Services API. Ipedo XIP can automatically generate the WSDL file needed for a particular XQuery View. In addition to standard data sources, Ipedo’s XQuery extension framework now makes it possible for users to make custom data sources, such as in-house applications accessed using custom APIs. In addition to the above features, Ipedo has developed further enhancements to XQuery in Ipedo XIP’s Dual-Core Query Architecture, including access to stored procedures in relational databases with support for parameterization of the XQuery Views that access them, and extended query plan description that will allow deeper drilldown of the steps involved in XQuery execution. These enhancements are available immediately for Ipedo XIP version 4.2 on Windows 2000, Windows NT, Sun Solaris, Red Hat Linux and SuSE Linux. Pricing is on a per-CPU basis. http://www.ipedo.com

SoftCare Releases SoftCare K4 Version 5.7

Version 5.7 of publishing solution SoftCare K4 is now available. The new release of the editorial system includes several enhancements that can help publishers using Adobe InDesign and InCopy. Among these features are a new scripting interface for automating customer-specific processes, and the optional K4 Web Editor 2.0, which allows users to write and edit articles to fit in a Web browser and offers more flexibility in including the staff in the work processes. An improvement in Version 5.7 enables functions specific to the K4 system to be accessed automatically through scripts (JavaScript, AppleScript or Visual Basic), improving speed and productivity by allowing users to automate certain tasks within the editorial workflow. K4 Web Editor 2.0 lets users write, edit and copyfit Adobe InCopy articles in K4 from any computer with nothing more than a Web browser and an Internet connection. Articles checked out with K4 Web Editor are locked in the database; check-in from Web Editor unlocks the file and updates the database. Accurate representations of K4 articles, complete with styling, font mapping and layout geometry, are generated by Adobe InDesign Server and made available via a password-protected browser interface. It also allows users to work offline. Other improvements include the new easy query mode which allows quick searching for document names, and improved accessibility with larger fonts in the job lists. SoftCare K4 version 5.7 is available from K4 System Integrators worldwide. Customers using K4 version 5.0 or higher with valid maintenance agreements are eligible for a free upgrade. The K4 Web Editor is available for purchase as an option for K4 5.6 and 5.7 installations. K4 supports Mac OS X and Windows clients in mixed-platform environments. The server software is available for Mac OS X, Windows, Sun Solaris and Linux. http://www.softcare.de

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