InStranet, Inc., provider of Content-Based Applications for the Enterprise, announced the release of its new Contact Centers In-Line Application, an enterprise software application designed to automate the content-rich processes of creating, distributing, monitoring, evaluating and managing product and support documents for contact centers. Using a content engine in combination with user-profile security rules, CCIL automatically filters agent content access based on customizable factors such as: job title, market focus, product specialty, contact center site, awareness level, training rating and language. With CCIL, critical documents and content can be found quickly using the integrated search capability. Furthermore, documents can be segmented using an algorithm to ensure that content is “smart” and provides an agent exactly the right information at the right time. CCIL is easily linked to CRM systems and other business channels through InStranets J2EE-based applications exchange infrastructure. www.InStranet.com
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