ClearForest and iPhrase Technologies announced a new technology partnership. Under terms of the agreement, the firms will work together to deliver a set of eSupport solutions that will enable manufacturing and technology organizations to tap existing enterprise content to automatically develop support knowledge that can be used online and within the contact center to improve the support resolution process. The companies’ joint solutions will be compliant with IBM’s Unstructured Information Management Architecture (UIMA). iPhrase is working with ClearForest and IBM to deliver eSupport solutions to automatically create useful support knowledge by unlocking the value of existing enterprise content. IBM WebSphere Information Integrator provides a unified mechanism for tapping content that exists in various databases, content management systems, CRM applications and collaboration platforms. Once these documents are processed, metadata can be automatically discovered using UIMA annotators from Clearforest and iPhrase. With this approach organizations can leverage email dialogues, discussion group postings, case management notes, and related content to extend their support knowledge base by extracting information like the product line, product version, operating system, issue type, problem, and resolution. UIMA is a standard architecture developed by IBM Research that can be used to add text analytics to any application. http://www.iphrase.com, http://www.clearforest.com
Category: Content technology news (Page 256 of 634)
Curated information technology news for content technology, computing, and digital experience professionals. News items are edited to remove hype, unhelpful jargon, iffy statements, and quotes, to create a short summary — mostly limited to 200 words — of the important facts with a link back to a useful source for more information. News items are published using the date of the original source here and in our weekly email newsletter.
We focus on product news, but also include selected company news such as mergers and acquisitions and meaningful partnerships. All news items are edited by one of our analysts under the NewsShark byline. See our Editorial Policy.
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Solimar Systems, Inc. announced the release of SOLsearcher Enterprise v2.18, providing organizations with secure electronic document distribution and Web presentment for transactional documents. SOLsearcher Enterprise provides a tool for securely sharing and distributing content with individuals via a Web browser. SOLsearcher Enterprise enables users to quickly search, retrieve and view collections of electronic documents that are identical to the original printed version, including text formatting, color characteristics, messages, special offers, forms and graphics. Version 2.18 of SOLsearcher Enterprise introduces a redesigned User Interface based on ASP.NET technology. In addition, SOLsearcher Enterprise v2.18 also includes an enhanced Document Assembler capability which enables users to select and consolidate multiple documents into one single document. Consolidated documents from the Document Assembler can be viewed, saved or printed in a single step. http://www.solimarsystems.com
Justsystem Corporation (JASDAQ: 4686) announced the opening of its first U.S. office in Palo Alto, Calif. The new office opens following the release of the Beta version of xfy (pronounced x-fi). Justsystem is the largest Japanese software development company and maker of the most popular Japanese-language word processor. The xfy product, which is the catalyst for opening the U.S. office, is a software architecture that allows any XML document containing diverse XML vocabularies to be rendered, authored and edited as a single data set. The U.S. office will focus on development and deployment of xfy and provide technical support to customers and partners around the world. The Palo Alto office will be fully functional in marketing, sales, and customer and technical support beginning September 10, 2005. xfy Basic Edition 1.0 will be distributed free only for non-commercial personal/individual use, and academic research. , http://www.justsystem.com
Content Management Professionals (CM Pros), the international content management community of practice, announced a series of events scheduled for Fall 2005. Building on the success of two previous events, this year’s schedule includes the Content Management Summit to be held in conjunction with ECMplaza in Rotterdam, The Netherlands on October 5, the Content Management Face-to-Face to be held in conjunction with the Content Management Forum in Aarhus, Denmark on November 8, and the Fall 2005 CM Pros Summit to be held in conjunction with the Gilbane Conference on Content Management Technologies in Boston, Massachusetts on November 28.
The Fall 2005 CM Pros Summit will kick off with an industry keynote, followed by roundtable discussions and workshops that will provide insights into the most effective ways to author or collect, store, manage and correlate data and content to facilitate customization and personalization. Underscoring the many valuable benefits of CM Pros membership, CM Pros members will receive with each Summit registration a 100 Euro discount coupon for ECMplaza or Content Management Forum or a $150 discount coupon for the Gilbane Conference.
Individuals who are not currently CM Pros members are eligible for a discounted CM Pros Summit/Membership package. Those who register by September 1 members and non-members alike qualify for a $25 discount.
On the morning following the Boston Summit, CM Pros members will gather for a new member orientation and committee and workshop meetings, during which the organization’s dedicated and hardworking members will collaborate on deliverables such as white papers and case studies. http://www.cmprofessionals.org, https://gilbane.com/conferences/Boston_05.html
Syntext, Inc. announced version 2.3 of its Serna WYSIWYG XML Editor. Serna is a WYSIWYG XML editor incorporating on-the-fly XSL-driven technology that allows users to work with XML documents “close to their print appearance.” Enterprise technical author groups can simplify and accelerate their collaborative work on the XML documents with the new Serna functionality for XInclude support, WebDAV support and redlining. With Serna’s XInclude support, authors can re-use and assemble content from several documents. The included XML documents are edited “in-place,” as if they are parts of the main document. Authors can include only a part of a document without breaking it into fragments. The redlining functionality allows authors to annotate XML documents, and find, accept or reject changes made by others. Serna’s redlining is transparent to document schema and does not affect other tools and publishing systems. The key features of Syntext Serna include: out-of-the-box support of DocBook, DITA, TEI, XHTML, NITF; on-the-fly XSL rendering and XML Schema document validation, support for XML catalogs, redlining, XInclude, WebDAV, CALS table support, multilingual spell checking, C++ and scripting (Python) plugin APIs, and availability for Microsoft Windows (2000, XP), Mac OS X and Linux. Free trials are available for download at
Contextware, Inc. announced the release of Contextware OS version 2.3, the latest version of its software platform. The Contextware OS platform helps enterprises capture, organize, distribute and operate more effectively around business processes, content and resources. Capabilities include: Multiple Organization Support and Security, Enhanced Usage Reporting, Improved Process Authoring, Expanded Taxonomy Management, and new Search Features. Also new to this release is a web-based “How-to” help that is centrally managed using the Contextware platform to provide information, FAQs and support for client installations. Technology and architecture enhancements in Contextware OS v2.3 include cross browser support (IE, Firefox, Netscape, Opera, Safari) and enhancements to the user interface in the work, authoring and administration user interfaces.
WebSideStory (NASDAQ:WSSI) announced the launch of HBX Analytics 3.0, the latest version of its web analytics service. HBX 3.0 introduces Active Dashboard, web analytics tool that enables marketers to conduct real-time business scenario analysis to forecast the effect of web site changes. Offered as an extended service through WebSideStory’s professional services team, Active Dashboard gives marketers a graphical representation of their web metrics and how those metrics affect their business objectives. HBX 3.0 is the cornerstone of the WebSideStory Active Marketing Suite, a collection of integrated, on-demand digital marketing applications that includes web analytics, site search, web content management and keyword bid management.
Oracle has bought the assets of Context Media. The content integration technology will complement Oracle’s Content Services 10G and collaboration products. There is no official announcement on the details of the acquisition. http://www.oracle.com
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