InStranet, Inc., provider of Content-Based Applications for the Enterprise, announced the release of its new Contact Centers In-Line Application, an enterprise software application designed to automate the content-rich processes of creating, distributing, monitoring, evaluating and managing product and support documents for contact centers. Using a content engine in combination with user-profile security rules, CCIL automatically filters agent content access based on customizable factors such as: job title, market focus, product specialty, contact center site, awareness level, training rating and language. With CCIL, critical documents and content can be found quickly using the integrated search capability. Furthermore, documents can be segmented using an algorithm to ensure that content is “smart” and provides an agent exactly the right information at the right time. CCIL is easily linked to CRM systems and other business channels through InStranets J2EE-based applications exchange infrastructure. www.InStranet.com
Category: Content management & strategy (Page 442 of 483)
This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.
Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.
Content strategy topics include information architecture, content and information models, content globalization, and localization.
For some historical perspective see:
https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/
Vignette Corp. announced the general availability of its new series of Vignette Portal Suites, part of the Vignette V7 family of products. The Vignette Portal Group Suite, Vignette Portal Business Suite and Vignette Portal Enterprise Suite offer organizations of all sizes out-of-the-box functionality designed to give them unified management of their online properties. Customers can take advantage of Vignette Portal Suites in three suite packages tailored to different needs. Each suite supports XML, J2EE, .NET and Web Services to leverage existing information and systems. Each suite is also compatible with the others, allowing organizations to expand to additional functionality in the future. Through a newly launched program, Vignette offers current customers the opportunity to be ‘Up and Running’ with a new Vignette Portal Group Suite implementation within 30 days. Vignette Portal Suites are now available and shipping to customers. Licensing costs for Vignette Portal Suites begin at $150,000. www.vignette.com
IXIASOFT announced the public availability of the beta version for the IXIASOFT Integration Kit for Microsoft Content Management Server 2002. IXIASOFT will make available the Integration Kit for TEXTML server. The integration enables Content Management Server 2002 developers and system integrators to deploy sites that take advantage of TEXTML Server’s XML search technology. Combined with Microsoft Content Management Server 2002, which produces and publishes XML content natively, TEXTML Server accelerates the development of XML search capabilities. The integration kit consists of .NET Composite Controls that can be dragged and dropped from the Visual Studio .NET toolbox into a Content Management Server 2002 site being developed. These customizable controls will enable developers to provide search and sort functionalities on postings based on the content of placeholders, properties and custom properties. The Integration Kit is available for developers and system integrators from the IXIASOFT website. The IXIASOFT support team is available to offer assistance for the installation and configuration of the Kit and explain its functionality. www.ixiasoft.com
OpenLink Software, Inc., a provider of universal data access and enterprise information integration middleware, announces the commercial release date of Virtuoso 3.0 — the latest edition of its cross platform Virtual Database for SQL, XML, and Web Services. The new release enables transparent and concurrent access in real-time to heterogeneous data sources that include ODBC/JDBC/OLE DB/.NET- accessible databases, XML documents through XML, XPath, and XQuery, and data-set oriented Web Services. It also integrates transparently with runtime environments for distributed computing such as Microsoft .NET, Mono, and J2EE, enabling the creation and hosting of WSDL-compliant XML Web Services, Stored Procedures, Functions, Triggers, and User Defined Types that are written in Java or any .NET bound language. Virtuoso 3.0 is currently available in public beta form for the following platforms: Windows, Mac OS X, Linux, and UNIX. It will be commercially available during the first week of March 2003. Virtuoso 3.0 is available for download. www.openlinksw.com/virtuoso
Equilibrium announced the availability of Equilibrium MediaRich Image Server 3.0. MediaRich 3.0 is server-based templating software that automates image production and enables the dynamic delivery of visual assets to the Web, wireless and print media. New features in version 3.0 include the ability to generate thumbnail previews for searching images and multi-page documents created in Microsoft Office applications such as PowerPoint, Word, Excel, and Internet Explorer. MediaRich 3.0 also supports native-CMYK images to preserve the CMYK data when performing operations directly onto the image. MediaRich 3.0 supports the creation and extraction of ZIP archives, which is useful for companies that allow customers to save images directly from their site. MediaRich 3.0 has a new COM interface for administrative functions such as cache clearing and dependency checking. With added support for virtual file systems and FSNet plug-in, MediaRich 3.0 accesses image source files by defining a number of virtual file systems, which indicates the root of a file tree on a system or network. The FSNet plug-in can implement HTTP and FTP access via standard URLs by defining virtual file systems named ‘http’ and ‘ftp’. This even has support for Microsoft’s “integrated” authentication method. www.equilibrium.com
Microsoft Corp. InfoPath , the new Office family application formerly code-named “XDocs,” now supports Clinical Document Architecture (CDA), a national XML standard for the healthcare industry. Built on XML, Microsoft InfoPath streamlines the process of gathering information through rich, dynamic forms and ensures that customers can reuse information across their organization. With InfoPath, hospitals, pharmaceutical companies and HMOs can capture vital information about patients within an InfoPath form that they create, validate the information for accuracy, and save it in a CDA-compliant file, which can be read and used by other back-end systems, such as hospital information systems, document management software, portals or other organizations. A physician filling out a patient’s diagnosis form could query an external knowledge base to identify the appropriate medication covered by the patient’s insurance, check for potential interactions with the other medications in the patient’s file, and submit the order to the patient’s local drugstore for the pharmacy to fill – all from within InfoPath. www.microsoft.com/office/preview/infopath
Topologi has released version 1.1 of their Collaborative Markup Editor. An XML/SGML markup tool aimed specifically at large document processing environments, version 1.1 delivers new features, performance enhancements and improvements to the interface. Enhancements include: HTML repair and HTML-to-XML conversion, enhanced support for remote peer to peer users, RTF style mapping and importing to XML, comprehensive tools for whitespace handling line wrapping and character encoding, bookmarks for ad-hoc navigation in large files, extensive search and replace and search, a Java class mini-browser, validator and API for better scripting, support for all modern schema languages, and support for Linux and Macintosh OS X.
Corel Corporation announced the availability of Corel XMetaL 4. Corel XMetaL 4 is a new platform that extends XML content editing to virtually any Windows application, including email and Web browsers. The Corel XMetaL 4 platform provides customizable XML editing solutions that support dynamic validation for both DTDs and W3C Schemas. Corel XMetaL Author is a customizable XML editing environment that makes it easy to create valid and well-formed XML documents. Corel XMetaL for ActiveX is an editing interface that developers can embed into any ActiveX-compliant Windows application, including Web browsers. Corel XMetaL Developer is a centralized development environment for creating Corel XMetaL customizations and applications. Designed as plug-in for Microsoft Visual Studio .NET. Corel XMetaL 4 Developer also lets developers create and edit Cascading Style Sheets (CCS) and includes the Corel XMetaL Forms Toolkit. Corel XMetaL Central provides a server-based XML environment management tool that simplifies the deployment and maintenance of customized XML applications across an organization. Corel XMetaL 4 is now available through the Corel Licensing Program. Base Pricing ($US) before volume discounts is as follows: Corel XMetaL Developer Full $999, Upgrade $599; Corel XMetaL Author Full $499, Upgrade $199; and Corel XMetaL for ActiveX Full $499, Upgrade $199 (alternative concurrent pricing options also available). www.corel.com/xmetal4
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