Curated for content, computing, data, information, and digital experience professionals

Category: Content management & strategy (Page 142 of 479)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

SDL Scores with SDL XySoft

SDL continues its ambitious build-out of technology solutions for end-to-end content globalization with its acquisition of XyEnterprise, announced on 29 June. From Gilbane’s perspective, it’s a win all the way around, especially for buyers who continue to seek solutions for the more difficult obstacles to multilingual, multichannel publishing.

The vendors win. The acquisition brings immediate scale to both XyEnterprise and SDL Trisoft. Both companies were having to work really hard to reach the next level, and both were at risk of very slow progress through organic growth. The deep expertise and market focus of each company are highly complementary–SDL Trisoft with DITA and high tech, XyEnterprise with S100D in aviation and aerospace and a proven track record in commercial publishing. SDL Trisoft gets solid North American support and professional services organizations, and XyEnterprise gains the ability to better serve customers in Europe.

Buyers and customers win. First, the consolidation of two of the leading suppliers of component content management gives buyers a new comfort level with vendor viability. Second, efficient, affordable multilingual, multichannel publishing remains a very expensive obstacle for many global 2000 companies. In Gilbane’s new research on Multilingual Product Content, we identify the multilingual multiplier–costs that are solely the result of producing formatted content in another language. SDL XySoft will be able to address the multiplier problem with tight integration of the XyEnterprise XPP publishing engine, which has been a true differentiatior for Xy throughout its history. Third, existing and new customers will benefit from the extensive combined experience that SDL XySoft has in complex, standards-based publishing and content management.

The acquisition is also an opportunity to reinforce the core value propostions for XML and component content management. These technologies and practices sit at the nexus of a set of knotty problems: reusing content across applications, repurposing content for different outputs, and translating content for multiple global audiences. A single-vendor, integrated solution that addresses these problems is more evidence that the market is finally making progress towards overcoming the language after-thought syndrome, identified in Gilbane’s new study. Such solutions support the trend towards the:

“. . . steady adoption of content globalization strategies, practices, and infrastructures that position language requirements as integral to end-to-end solutions rather than as ancillary post-processes.” — Multilingual Product Content, Gilbane Group, 2009

This acquisition should be relatively easy for SDL to absorb, as there’s already an established business unit into which Xy’s capabilities fit (in contrast to SDL’s acquisitions of Trisoft and Tridion, which were completely new businesses for SDL). In addition, SDL XySoft has a proven leader in former XyEnterprise president and CEO Kevin Duffy. Duffy takes the role of XySoft CEO, reporting directly to SDL Chairman and CEO Mark Lancaster. Duffy managed to build a small niche software company into a respected player in its market, surviving through good and bad times. He now get his chance to see what’s possible with the resources of a global organization behind him.

See the SDL press release and the XyEnterprise press release for more information. Gilbane’s study on Multilingual Product Content: Transforming Traditional Practices Into Global Content Value Chains will be published on the Gilbane site in mid-July. The report is currently available through study sponsors Acrolinx, Jonckers, Lasselle-Ramsay, LinguaLinx, STAR, Systran, and Vasont.

SDL Acquires XyEnterprise

SDL announced the acquisition of XyEnterprise, a provider of XML Component Content Management (CCM) and Dynamic Publishing solutions. The acquisition of XyEnterprise builds on SDL’s earlier acquisition of Trisoft in 2008. Since that acquisition, SDL has seen a growing demand for technologies that manage, reuse and deliver product information across a company’s base of global customers, including everything from service manuals to user documentation. Moving into XML standards such as DITA and S1000D, companies are seeking ways to create, translate and publish structured content once and share that information across their global organizations and customer base. With the acquisition of XyEnterprise, SDL significantly expands its CCM and publishing product offerings and technical capabilities. XyEnterprise brings to the SDL portfolio both XML publishing products (XPP – XML Professional Publisher and LiveContent, an intelligent interactive delivery solution), as well as a new XML standard (S1000D) with XyEnterprise’s Contenta content management software. In addition, XyEnterprise brings mature R&D, professional services and support teams into the larger SDL Group. With the XyEnterprise acquisition, SDL PLC, a UK-based company, is creating a merged business unit of XyEnterprise and SDL Trisoft that will be branded SDL XySoft. XyEnterprise Inc., the legal entity, will continue to do business as a US-based, Delaware company. SDL XySoft will have a combined management team from the SDL Trisoft and XyEnterprise organizations, with Kevin Duffy, President and CEO of XyEnterprise, as CEO of the newly combined business unit, reporting to Mark Lancaster, Chairman and CEO of SDL. SDL will continue to support both XyEnterprise and SDL Trisoft customers and products as the R&D organization moves to a shared component development model. http://www.sdl.com, http://www.xyenterprise.com, http://www.sdltrisoft.com

Percussion announces Content Management System 6.7

Percussion Software announced the release of CM System 6.7. This release provides partners, enterprises, institutions and organizations the ability to package and deploy the CM System capabilities they create. Percussion’s packaging tool also offers an upgrade capability. Percussion CM System 6.7 helps organizations keep pace with changes by making it possible to encapsulate custom CMS application functionality into modular, upgradeable packages, which can be configured and reused standalone or in concert with other packages, allowing a building-block approach to the web content management system. When unanticipated needs arise, packages can be updated and re-deployed to extend the life of the development investment by allowing multiple, iterative changes to existing components. Percussion plans to sponsor an open exchange whereby customers and partners can swap, sell or buy application packages. The exchange leverages the open source model by bringing together the unbridled thinking of the Percussion community and the of the Percussion CM System. CM System 6.7 is available for immediate delivery. http://www.percussion.com

Bluenog Releases ICE 4.5

Bluenog announced the availability of Bluenog ICE 4.5, an Enterprise 2.0 application development platform built on pre-integrated open source collaboration, content management, presentation and reporting projects. ICE 4.5’s Integrated Collaborative Environment of content management, portal, and business intelligence software now includes an Enterprise Wiki, secure group calendaring features and enhanced centralized administration. ICE 4.5 aggregates functionality from over a dozen open source projects into a single commercial product, with additional integration and features, all supported by Bluenog. This pre-integration helps eliminate the need for developers to manually code features such as security permissions and access to legacy systems across all their applications. Based on the JSPWiki open source project, ICE 4.5 allows users to create and share content through a portal interface. Stored in a secure, enterprise-wide repository, all Wiki pages can be searched, with access permissions defined at the Wiki and page level. ICE 4.5 also introduces an enterprise group calendaring application based on the open source project, Bedework. Bluenog has extended Bedework with secure, restricted access to calendars based on user, group and role. Another feature introduced in ICE 4.5 is ICE Central. This Central Administrative Console includes an improved interface for handling user groups and permissions across ICE’s CMS and Portal components. Additionally, its propagation tool enables bulk import/export of ICE CMS Content Types and Content Data assets. The new release extends ICE’s CMS functionality with an enhanced rich text editor and configurable HTML cleaner. These new features allow for a more customizable, browser friendly Ajax-compatible style. Bluenog ICE 4.5 will be generally available June 30, 2009. Bluenog ICE 4.5 is available via annual subscription and includes 9×5 support. Priced per-server rather than per-CPU or per-user. http://www.bluenog.com/

New Content Globalization Case Study: FICO

Positioning content practices as strategic, making business cases that get funding, and selling up within the organization are among the most common challenges presented to Gilbane Group analysts in conversations with users, adopters, and buyers of content technologies. Our advice to clients always includes aligning the target investment with the strategic goals and objectives of the business. By placing content practices and infrastructures directly in the path of promises to customers and shareholders, managers improve their chances of securing financial and sponsorship support. In some cases, they can effect innovative change that not only advances their domain’s capabilities but also results in new value creation for the enterprise.

Gilbane believes that true innovation delivers new value to organizations that are willing to take the risks associated with fundamental, qualitative change. The innovations resulting from FICO’s alignment of product and content development practices with business strategies are object lessons for any organization that needs to compete effectively in global markets.

Download the FICO story here: Innovation3: The FICO Formula for Agile Global Expansion

Listen to the webinar archive here: Innovating for Agility: Global Content Practices at FICO

SDL Tridion Integrates Q-go Natural Language Search into Web Content Management

SDL Tridion announced that it has partnered with Q-go to provide an integrated Natural Language Search engine within SDL Tridion’s web content management platform. The solution provides the online search environment within websites only targeted and relevant search results. Q-go’s Natural Language Search is now accessible from within the SDL Tridion web content management environment. Content editors are able to create model questions in the Q-go component of the SDL Tridion platform. This means that the most common questions pertaining to products and the website itself can be targeted and answered by web content editors, creating streamlined content and vastly increased relevance of searches. The integration also means that only one interface is needed to update the entire website, which can be done anywhere, anytime. You can find more information on the integration at the eXtensions Community of  http://www.sdltridionworld.com

Webinar: Multilingual Product Content at FICO

Wednesday, June 17th, 2009 — 11:00 to 12:00 (GMT -5:00) Eastern Time

* To check the webinar time in your local area, go to: www.timezoneconverter.com.

The challenges facing FICO, a leading supplier of decision management analytics, applications and tools, will sound familiar to global organizations: the need to streamline product and content development lifecycles, support global expansion with accurate and timely localization and translation processes, and satisfy customers worldwide with consistent, quality experience. What makes FICO’s story unique is its strategic and proactive approach to addressing them.

With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Learn how FICO is aligning global content practices with the company’s business goals and objectives. If you need to spark that “aha!” moment within your organization, you won’t want to miss this webinar event. Topics:

  • Reuse as the tipping point: the synergies of component approaches to product and content development
  • Implementing an end-to-end global information strategy
  • The value of content agility in FICO’s global business strategy

Speakers:

  • Leonor Ciarlone, Senior Analyst, Gilbane Group
  • Carroll Rotkel, Director, Product Documentation, FICO
  • Howard Schwartz, Ph.D., VP Content Management, SDL Trisoft

Registration is open. Sponsored by SDL.

Emerging Enterprise Content Management Trends

I was at the Gilbane Conference in San Francisco last week, where I answered questions as a panelist, moderated another panel, heard many excellent presentations, and joined in many engaging discussions. On the plane ride home, I took some time to piece together the individual bits of information and opinion that I had absorbed during the two-day event. This reflection led to the following observations regarding the state of enterprise content management practices and technologies.

Up With People

Many content software vendors are now focusing on people first, content second. This is a huge shift in perspective, especially when voiced at a content management conference! Kumar Vora, Vice President & General Manager, Enterprise at Adobe was the first person to proclaim this philosophical change during his opening keynote presentation at Gilbane San Francisco. He reported that Adobe has shifted its business philosophy to focus on serving people and their needs, as opposed to thinking about content first. Many other vendor representatives and attendees from end user organizations echoed Kumar’s emphasis on people during the event. It is too early to say definitively what this radical change in perspective means, but we should see more user friendly enterprise content management tools as a result.

Keyword Fail

Keyword search has largely failed end users and incremental improvements haven’t been able to keep up with the explosion in newly created content. Jeff Fried, VP Product Management for Microsoft’s FAST search engine actually proclaimed that “keyword search is dead!” The business world is at a point where alternatives, including machine-generated and social search techniques, must be explored. The latter method was on many attendees minds and lips, which should not surprise, given the shift to people-centric thinking identified above. Social search will be an increasingly hot topic in 2009 and 2010.

SharePoint Upheaval

Microsoft SharePoint 2010 has the potential to completely shake up the information management market. The next version of SharePoint will likely include a raft of (as of yet unconfirmed) Web Content Management features that have been missing or rudimentary. In her keynote address, Tricia Bush, Group Product Manager for SharePoint said that the promise of content management has not yet been realized and that her team is focusing diligently on the opportunity. This increased emphasis on content management is contrary to the first trend that I described above, and the negative perceptions many hold of SharePoint may increase unless Microsoft also better enables people in SharePoint 2010 (it is rumored that the product will also see substantial additions to its currently limited social collaboration functionality.) Those placing bets should do so knowing that Microsoft intends to, and probably will, be a major force in enterprise information management.

Simplicity Trumps Complexity

Enterprise applications and systems managed by IT departments continue to grow in complexity. As this happens, end users turn to simpler alternatives, including consumer oriented Web 2.0 applications, in order to get work done. The “problem” is that these consumer applications aren’t approved or controlled by the IT function. The opportunity is a potentially large market for software vendors that can create enterprise ready versions of Web 2.0 applications by adding security, reliability, and other attributes demanded by CIOs. For those vendors to succeed, however, they must retain the simplicity (intuitiveness and ease of use) that are the hallmark of consumer Web 2.0 applications.

Communication Beats Publishing

Communication applications are increasingly being used by end users to collaborate, because enterprise content management applications have become too complex (see the trend immediately above). Additionally, communication tools are favored by end users because they can use them to simultaneously create and distribute content. This increased speed of content publication also accelerates general business process execution, allowing users of communication tools to be more productive than users of formal enterprise content systems. Communication tools will continue to become an important and growing back channel that employees use to share content when overly complex publishing tools impede or fail them.

Having one’s ideas validated by a reputable peer is always rewarding. John Mancini, President of AIIM, published a blog post in the time between when I first formulated these thoughts on the flight home from San Francisco last week and when I published this post today. Reading John’s post should encourage you to believe that the trends I (and he) have described are for real. The question for all of us now is how will we respond to these emerging realities.

 

« Older posts Newer posts »

© 2025 The Gilbane Advisor

Theme by Anders NorenUp ↑