The Gilbane Advisor

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Tuning in to Web 2.0: The SafariU Channel

Hopefully some of you tuned in to our webinar yesterday and have had a chance to read the companion whitepaper. My radio theme – or podcast if you are so inclined – for the title of this blog is intentional. In fact, I also toyed with “Mixing Content and Web 2.0” to illustrate “the remix factor” — an intrinsic part of the Web 2.0 “engaging the user” vision and one of the reasons why professors call O’Reilly Media’s SafariU “revolutionary.”

Remixing. Familiar to your teenagers and made famous by iTunes, but not a word well known in corporate circles. Using Web services and MarkLogic Server, O’Reilly delivers a user interface that allows higher education professors to reassemble – or remix – sections and chapters from a vast library of O’Reilly and partner books to, in CJ’s words, suit their needs. Suit their needs. Since when do software applications suit the user needs without the word “customization” being part of the equation?

In terms of content applications and Web 2.0, since now. Is this analogous to the radio industry’s evolution? Absolutely. Can it provide new revenue for publishers through a compelling product? Definitely. Ian Krantz over at the Really Strategies blog continues the conversation. And CJ Rayhill , O’Reilly’s Chief Information Officer and General Manager of O’Reilly’s Education Division, is obviously the source.

Yesterday, the webinar audience asked me what parts of the SafariU story are universally applicable. Read on to see what I said. Also, feel free to submit questions and comments here about what you read and hopefully listened to about the SafariU case study. (I will let you know when the archive is available). Let’s continue the conversation!

What O’Reilly success factors are universal?

“When the Gilbane team evaluates a customer story as a potential CTW case study, we specifically look for elements of the deployment that would benefit other adopters of content technologies. So, how can we generalize O’Reilly success? Here are a few key factors that are universal.

First, we could not agree more with the Web 2.0 principle that — Data (including O’Reilly’s atomized content term — is the next Intel Inside. Having spent over 20 years researching and writing about content technologies, The Gilbane Report has consistently focused on how content technology can be used for enterprise business applications and how content and computing will evolve. Today, the power of “content as a corporate asset” is clearly one of the success factors for a myriad of business applications, commercial products, and community and government services. The same can be said for the rising intersection between content, collaboration and community – technology is enabling it and SafariU has clearly delivered it.

Secondly, as XML enjoys its eighth birthday this month, its application to gold source content is evident throughout many industries. Although regularly applied to data exchange during its first five years, it is the more recent years that demonstrate the value of content intelligence, flexibility, and reuse as enabled by XML and sister standards like XQuery. This value is reaping significant ROI for those making the commitment and investment.

Finally, O’Reilly’s is engaging their customers in new ways while simultaneously delivering strategic improvements to higher education. Their approach demonstrates the power of CJ’s infrastructure quote when describing Mark Logic Server, which gives O’ Reilly the power to single source both their content and infrastructure expand into higher education today, and more verticals in the near future. These are universal factors that you can take back as input to your own content strategies.” Leonor Ciarlone

CambridgeDocs Announces OEM Agreement with PTC

CambridgeDocs announced an OEM agreement with PTC, the Product Development Company. As a result, PTC will integrate the CambridgeDocs legacy conversion tools into the Import/Export module available with Arbortext version 5.2, the latest release of PTC’s publishing software. The CambridgeDocs xDoc Converter user interface and conversion server will be used as the basis for importing content from Microsoft Word files, FrameMaker, HTML, and PDF files into semantic XML for use with PTC’s dynamic publishing software. On the export side, the CambridgeDocs technology will be used as part of the system that publishes XML into Microsoft Word documents. The CambridgeDocs team has been working with PTC on the integration of the xDoc product with the Arbortext 5.2.

Alfresco Launches Release 1.2

Alfresco Software, Inc. announced the release of version 1.2 of the Alfresco Network focusing on increased standards support, collaboration, security and developer support. Release 1.2 has increased functionality in the areas of: Administration – LDAP Support, Document-Level Permissions exposed in Web client, Upgrade Administration, Export/Import Permission support, Guest Access; Standards Support – JSR-170 Level 2, RSS; Customization – Web Services Starter Kit; Content Contribution – CIFS URL to access Web client; Team Collaboration – Forums/Threaded Discussions on a document or a space; Advanced Search – Multiple Category and Object Type support, Saved Searches; Other – JBoss Portal 2.2 and Firefox 1.5 support. http://www.alfresco.com

PTC Doubles Language Support of Arbortext Products with 5.2 Release

PTC (Nasdaq: PMTC) announced the general availability of Arbortext 5.2, the latest release of PTC’s dynamic publishing software. The new release is geared towards helping customers solve their global publishing needs for technical documentation, product catalogs, and product information. The release includes support for EU languages, in particular for the new countries that joined the EU in 2004. For content editing, this release also supports Hebrew and Arabic. The user interface and help system of Arbortext 5.2 will also support the 9 languages common to other PTC solutions. These include English, French, German, Italian, Spanish, Japanese, Korean, Simplified Chinese and Traditional Chinese. The Import/Export feature, which provides conversion between word processing/desktop publishing files and XML, will provide new functionality and replace the Arbortext Interchange module. The Import feature will offer finer control over the conversion of styles into XML tags, so that word processing and desktop publishing files can more easily be translated into XML. The Export feature will convert XML to RTF using the same stylesheets that are used to publish to print and electronic media. Without altering existing stylesheets, users will be able to produce Microsoft Word documents with just the click of the “Print” button. Availability of a Linux version is planned for March 2006. http://www.ptc.com

Stellent Announces Strategy for Managing Wikis, Blogs & RSS within Corporate Environments

Stellent, Inc. (Nasdaq:STEL) announced a new strategy enabling customers to better manage wikis and blogs within their corporate environments and integrate wikis and blogs into a multi-site Web content management framework. Stellent Universal Content Management now enables wiki contributors to create hyperlinks in both pattern-matching and wizard style formats. This capability allows users to link to other topics and pages within a wiki site, as well as other Web sites. When an author creates a new hyperlink about a particular subject, the Stellent system will automatically link to a wiki page about that topic. If the page does not exist, it will automatically create a new page. Contributors can edit wiki pages in real-time and instantly view their changes. The Stellent technology also records a history of wiki activity, so readers know who writes or changes content, how many times content is revised and if there are certain topics currently under heavy debate. A locking and revision control feature ensures only one user may change content at a time, and it also keeps an audit trail of all revisions which is then available for records and retention management purposes. Stellent Universal Content Management now provides short, blog-formatted WYSIWYG forms, enabling authors to post new blog entries without requiring HTML expertise. Authors can submit new posts to a blog via email or by using word processing applications such as Microsoft Word or OpenOffice. Stellent Universal Content Management’s new, out-of-the-box templates enable organizations to quickly deploy RSS feeds for intranet, extranet and public Web site content managed in the Stellent repository. The Stellent system automatically generates RSS feeds of managed content using metadata and rule sets. These feeds can be static lists or dynamic feeds that change depending on the viewer’s role and access privileges. Stellent users also may leverage external RSS feeds to display content from other online news sources within the branding parameters of their particular Web sites. And, users can utilize the system to monitor and distribute blog posts via RSS feeds. http://www.stellent.com/blogswikis

What Makes Content Actionable?

We have written about the idea of content that is critical to business process before, such as the content that is intimately tied to eCommerce (see here and here). Forrester Research, as well as Gilbane colleagues Mary Laplante and Bill Zoellick like the term “transactional content,” and Bill and Mary have offered the following helpful definition in the past:
Transactional content can be defined as shared information that drives business-to-business processes. It is the content that flows through the commerce chain, initiating and automating processes such as procurement, order management, supply chain planning, and product support. Transactional content is shared in the sense that it is exchanged among partners, suppliers, customers and distributors who each can contribute to it.
Gilbane colleague David Guenette and I have grappled in the past with ‘actionable content” as a preferred term. We keep thinking that transactional is just too narrowly suggestive of the financial transaction that takes place when something is finally purchased. Instead, we argue, there are many, many steps leading up to the financial transaction where content can support a series of actions. Looking at the industrial buying process in the recent past, I see this idea of a series of actions making more and more sense. More complex buying doesn’t happen in one single transaction. A prospective buyer needs to first search for information, find it, review what he or she has found, perhaps download more detailed information, evaluate what he or she has learned, query for more information, and so on. Each ot these are actions, and content drives each one.
In industrial buying, the particular actions around content can be complex–reviewing technical specifications, downloading and using CAD drawings, and even configuring the content and CAD drawings prior to downloading them. This kind of content and this kind of parameterization of content is increasingly available on the Web. For example, look at the detailed information one motor company, Oriental Motors, provides for one of its thousands of available products. This page includes specifications, photos, dimensional images, connection diagrams, and both two-dimensional and three-dimensional CAD drawings. Users can view all of this information and then download, for example, CAD drawings in one of several formats, depending on what CAD package they are using. Once downloaded, these drawings can be more closely analyzed, and can even be inserted directly into active designs.
Has a transaction taken place yet? It could be argued both ways, I guess. Whatever the terminology, however, a great deal has happened. The engineer has learned a great deal. The company has been able to share their product information. The design of a new product has been furthered by the engineer downloading the drawing. Research tells us that a drawing inserted in this way usually results in the product being sourced when the design goes to manufacturing. Actionable or transactional? Either way, it’s good news for the company that has deployed their content to the Web in such a usable, flexible manner.
I will have some more thoughts on this in the next couple of days.

ZyLAB Adds Channel Partners

ZyLAB announced that its channel program has gained several new partnerships in the past six months. Ambit Solutions, Information Management Solutions, Light Industries, Lockheed Martin, RS Pacific, Solutions in Software, Southeast Digital Networks, SECURE ITnet have all engaged ZyLAB to participate in the program. ZyLAB offers partners a modular information access platform to manage e-mail, electronic documents and paper. http://www.zylab.com

Critical Technologies Signs Technology Agreement with Scientigo

Scientigo, Inc. (OTCBB:MKTE) and Critical Technologies, Inc. jointly announced the signing of a technology teaming agreement. The collaboration between the companies joins Critical Technologies transaction processing solution with Scientigo’s multi-patented intelligent document recognition and search solutions to create an information processing, management and retrieval solution. The companies will initially concentrate on addressing the document management demands associated with medical and dental revenue cycle management processes, compliance issues mandating large data and email storage, and other enterprise management applications within the healthcare, financial and legal markets.

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