The Gilbane Advisor

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Case Studies and Guidance for Search Implementations

November 25, 2008 / / 0 Comments

We’ll be covering a chunk of the search landscape at the Gilbane Conference next week. While there are nominally over 100 search solutions that target some aspect of enterprise search, there will be plenty to learn from the dozen or so case studies and tool options described. Commentary and examples include: Attivio, Coveo, Exalead, Google Search Appliance (GSA), IntelliSearch, Lexalytics, Lucene, Oracle Secure Enterprise Search, Thunderstone and references to others. Our speakers will cue us into the current state of the search as it is being implemented. Several exhibitors are also on site to demonstrate their capabilities and they represent some of the best. Check out the program lineup below and try to make it to Boston to hear those with hands-on experience.

EST-1: Plug-and Play: Enterprise Experiences with Search Appliances

  • So you want to implement an enterprise search solution? Speaker: Angela A. Foster, FedEx Services, FedEx.com Development, and Dennis Shirokov, Marketing Manager, FedEx Digital Access Marketing.
  • The Make or Buy Decision at the U.S. General Services Admin. Speaker: Thomas Schaefer, Systems Analyst and Consultant, U.S. General Services Administration
  • Process and Architecture for Implementing GSA at MITRE. Robert Joachim, Info Systems Engr, Lead, The MITRE Corporation.

EST-2: Search in the Enterprise When SharePoint is in the Mix

  • Enterprise Report Management: Bringing High Value Content into the Flow of Business Action. Speaker: Ajay Kapur, VP of Product Development, Apps Associates
  • Content Supply? Meet Knowledge Demand: Coveo SharePoint integration. Speaker: Marc Solomon, Knowledge Planner, PRTM.
  • In Search of the Perfect Search: Google Search on the Intranet. Speaker: June Nugent, Director of Corporate Knowledge Resources, NetScout Systems,

EST-3: Open Source Search Applied in the Enterprise

  • Context for Open Source Implementations. Speaker: Leslie Owen, Analyst, Forrester Research
  • Intelligent Integration: Combining Search and BI Capabilities for Unified Information Access. Speaker: Sid Probstien, CTO, Attivio

EST-4: Search Systems: Care and Feeding for Optimal Results

  • Getting Off to a Strong Start with Your Search Taxonomy. Speaker: Heather Hedden, Principal Hedden Information Management
  • Getting the Puzzle Pieces to Fit; Finding the Right Search Solution(s) Patricia Eagan, Sr. Mgr, Web Communications, The Jackson Laboratory.
  • How Organizations Need to Think About Search. Speaker: Rob Wiesenberg, President & Founder, Contegra Systems

EST-5: Text Analytics/Semantic Search: Parsing the Language

  • Overview and Differentiators: Text Analytics, Text Mining and Semantic Technologies. Jeff Catlin, CEO, Lexalytics
  • Reality and Hype in the Text Retrieval Market. Curt Monash, President, Monash Research.
  • Two Linguistic Approaches to Search: Natural Language Processing and Concept Extraction. Speaker: Win Carus, President and Founder, Information Extraction Systems

Exhibitors with a Search Focus:

Across Systems to Demonstrate Portal Solution and Integration of its Language Server with Content Management at Gilbane Conference

November 25, 2008 /

Across Systems, a provider of corporate translation management systems and an independent linguistic supply chain technology, is exhibiting at the 5th annual Gilbane Boston Conference. Across will demonstrate its recently released Language Portal Solution, as well as an integrated solution for website localization. The enterprise-level Language Portal enables implementation of corporate intranet Web portals for all language-related issues for large-scale organizations and multinational corporations in a single environment. In addition, Across has cooperated on an integration of the Across Language Server with the Straker ShadoCMS v8.5 Web content management system, which will also be demonstrated. The CMS integration provides an automated process for Website localization that includes content creation, translation management, publishing and handling of dynamic multilingual Web content. Across offers an independent technology without translation and localization services. Enterprise customers and language service providers interested in meeting with Across to discuss translation management needs are invited to make an appointment through the form on the company’s website.

 

A good time to expand your product’s reach

November 24, 2008 / / 0 Comments

In tough economic times it is tempting to over-emphasize cost savings. A better approach is to consider cost savings if necessary, but to develop a strategy to grow your revenues first if you can. This may mean some re-deploying rather than cutting. One important path to growth is to ensure your products are available and appealing to a broader, international market. Below is a sample of what we are covering in our track on managing global content next week at Gilbane Boston to help you learn how, or how to do it better.

GCM-1: Optimizing the Global Content Value Chain: Focus on Product Content
Wednesday, December 3rd, 2:00pm, Westin Copley, Boston

Product content includes technical documentation as well as the content that lives with a product or service in many formats and contexts, including pre-sales, post-sales, aftermarket, training, and service. The global economy adds languages as yet another output to the traditional multichannel formula, increasing content volume due to the nuances of dialect and culture. This session discusses how to design GCVCs that integrate content and localization/translation technologies to support single-sourcing, simultaneous product shipment programs, and alignment with product lifecycle management or product data management systems. Speakers share current best practices and provide insight into what’s coming in the next wave of people, processes and technologies for multilingual product content.

Moderator: Leonor Ciarlone, Lead Analyst, Gilbane Group
Speakers:

  • Fred Hollowood, Director Language R&D, Shared Engineering Services, Symantec Corporation
  • Natasja H.M. Paulsen, Partner, Ordina Consulting
  • Sophie Hurst, Senior Product Marketing Manager, SDL

Web Content Management Executive Panel

November 19, 2008 / / 0 Comments

We have always had some kind of an executive panel where senior managers from content managementvendors are questioned on their views of what is happening technology and trend-wise. This is not so much a “face-off” as it is an interactive discussion aimed at providing the audience a chance to hear the different world views of competing suppliers. Understanding the visions behind the marketing, product development, and partnership activity of vendors is at least as important as comparing a feature list and watching demos. Of course, you’ll want to see the demos of these and all the other vendors at Gilbane Boston as well.

WCM-3: Web Content “Management State of the Industry”
Thursday December 4th 11:00am, Westin Copley, Boston
This distinguished panel of technology and market experts will discuss their perspectives on the three or four most important concerns of business managers and IT professionals in planning for and executing WCM initiatives over the next year. The panelists are chosen based on their depth of knowledge within WCM and their ability to identify, analyze, and articulate what the current key concerns are for WCM customers. This interactive discussion will help attendees to identify and address potential liabilities in their own WCM strategies as well as to understand what leading practitioners and technology suppliers envision in their own project/product roadmaps.

Moderator: Tony White, Lead Analyst, WCM, Gilbane Group
Speakers:
* Erik Aeyelts Averink, President, SDL Tridion
* John Girard, CEO, Clickability
* Ben Kiker, SVP and Chief Marketing Officer, Interwoven
* John Newton, CTO & Chairman, Alfresco
* Dmitri Tcherevik, CTO, Fatwire

 

Enterprise Search is Everywhere

November 18, 2008 / / 0 Comments

When you look for an e-mail you sent last week, a vendor account rep’s phone number, a PowerPoint presentation you received from a colleague in the Paris office, a URL to an article recommended for reading before the next Board meeting, or background on a company project you have been asked to manage, you are engaged in search in, about, or for your enterprise. Whether you are working inside applications that you have used for years, or simply perusing the links on a decade’s old corporate intranet, trying to find something when you are in the enterprise doing its work, you are engaging with a search interface.

Dissatisfaction comes from the numbers of these interfaces and the lack of cohesive roadmap to all there is to be found. You already know what you know and what you need to know. Sometimes you know how to find what you need to know but more often you don’t know and stumble through a variety of possibilities up to and including asking someone else how to find it. That missing roadmap is more than an annoyance; it is a major encumbrance to doing your job and top management does not get it. They simply won’t accept that one or two content roadmap experts (overhead) could be saving many people-years of company time and lost productivity.

In most cases, the simple notion of creating clear guidelines and signposts to enterprise content is a funding showstopper. It takes human intelligence to design and build that roadmap and put the technology aids in place to reveal it. Management will fund technology but not the content architects, knowledge “mappers” and ongoing gatekeepers to stay on top of organizational change, expansions, contractions, mergers, rule changes and program activities that evolve and shift perpetually. They don’t want infrastructure overhead whose primary focus, day-in and day-out, will be observing, monitoring, communicating, and thinking about how to serve up the information that other workers need to do their jobs. These people need to be in place as the “black-boxes” that keep search tools in tip-top operating form.

Last week I commented on the products that will be featured in the Search Track at Gilbane Boston, Dec. 3rd and 4th.

What you will learn about these tools is going to be couched in case studies that reveal the ways in which search technology is leveraged by people who think a lot about what needs to be found and how search needs to work in their enterprises. They will talk about what tools they use, why and what they are doing to get search to do its job. I’ve asked the speakers to tell their stories and based on my conversations with them in the past week, that is what we will hear, the reality!

Slightly Off Topic

November 17, 2008 / / 0 Comments

But I am trying, maybe, sort of, to wean myself from Microsoft Office. It isn’t so much that I dislike Office–it is fine–but I find myself going through notebook computers faster than my friends used to go through muscle cars back in the 70s–which is, well, fast. When I go to rebuild that machine, or move myself onto a new one, I find that even a few days of lost data is a big deal. I suppose I could go with an online backup service like Carbonite, but my real goal is to live more in the cloud and also to live sort of free.

So I’ve downloaded and begun working with Open Office, though not exclusively, and have also started to work with Thunderbird. I also spent some time setting up a sync between the Thunderbird Lightning calendar helper and Google Calendar. There are some glitches to Thunderbird, though. It does not recognize Vcards, of all things (though I found a workaround). And it also doesn’t let me click on and accept meeting invitations (nor does Google Calendar). I have to do this awkward step of saving the calendar file to disk, then import it into Google Calendar, then wait for Google Calendar and Thunderbird/Lightning to sync.

These seem like really simple, really easy things for Thunderbird folks to fix. The file formats for the calendar file and Vcard could not be simpler. I would venture that they will get to these.

But now I have a new problem. Frank, generous guy that he is, offered me the use of a Treo he no longer uses. I used to use Palm devices religiously, but I was even harder on them than I am on notebooks, so my wife stopped letting me buy them at some point. (Not only would I break them but I would leave them behind–in cabs, on planes, in trains, in rental cars–you get the picture.) I am going to give this a go again, but it looks like I will have an issue syncing with Thunderbird. The open source tool for syncing has some problems (“Some Thunderbird fields do not sync, eg. second e-mail address, mailing address, mobile phone.” Huh? Mobile phone?), and as near as I can tell, there are no other tools for syncing.

So I guess I go back to Outlook at least, or do people know of some options out there that I have missed?

Day Software Announces General Availability of CQ5.1

November 17, 2008 /

Day Software (SWX:DAYN) (OTCQX:DYIHY) announced general availability of CQ5.1, unveiling major transformations to the company’s Enterprise Content Management (ECM) platform and Web Content Management (WCM) application. CQ5.1 provides an ECM platform that enables CMOs and CIOs to leverage the Web for global marketing and corporate growth initiatives. For Marketing, the product provides point-and-click for designing and publishing dynamic, interactive, Web 2.0 websites. For IT, it provides point-and-click ease for configuring and managing a content computing cloud, scalable for hosting any number of Web sites or content applications. Day’s CQ5.1 combines a suite of business applications for WCM, Digital Asset Management (DAM), and Social Collaboration built atop Day CRX, a modular content repository based on a commercial implementation of the Apache Jackrabbit and Sling open source projects. CQ5.1 adds new capabilities for content analytics, content targeting, social tagging and social search. Coupled with a new business process management (BPM) engine and upgraded virtual repository for publishing content from legacy silos like Microsoft Sharepoint, CQ5.1 is a complete platform for interactive marketing. Day CQ5.1 is available immediately. http://www.day.com. See Day at Gilbane Boston – Westin Copley Hotel, December 3-4 2008.

DocZone.com Announces DocZone DITA and JustSystems Partnership

November 17, 2008 /

DocZone.com announced the release of DocZone DITA, a new Software as a Service (SaaS) solution for creating, managing and publishing DITA content. The new DocZone DITA product is integrated with JustSystems’ DITA authoring tool, XMetaL Author Enterprise, component content management (built as a layered application onto the Alfresco open source CMS), workflow, and single-source publishing to the DITA Open Toolkit. DocZone DITA is bundled with full support for DITA features such as conref and DITA maps, so that it is ready to use “out of the box”. DocZone.com and JustSystems announced a new partnership where the companies will work together to enable businesses to leverage the value of DITA. Under the terms of the partnership agreement, DocZone.com is an authorized worldwide reseller of JustSystems’ DITA authoring tool, XMetaL Author Enterprise. http://www.doczone.com/

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