SAP SE said it has created one marketplace for solutions and services from SAP and its partners, merging SAP App Center for partner solutions with SAP Store for SAP solutions to simplify the customer shopping experience. New SAP Store capabilities include a unified home page and intelligent search functionality, which bring together all of SAP’s digitally available solutions from partner apps. Partner solutions certified by SAP and SAP Endorsed Apps are prominently noted with visual identifiers. These features make it easier to navigate through SAP and partner solutions, allowing customers to browse by industries, categories, SAP products and lines of business. Additional features include an updated category menu, guided search, favorite product pages, and search filtering tips.
SAP’s consolidated search was built with impartiality in mind to help customers discover products and solutions that best fit their needs. Although SAP products are visually identifiable, SAP says the search functionality is fair and unbiased, presenting all products that fit the search. The same holds true for the content accompanying each search and offering. Category landing pages show customer reviews of SAP and partner solutions, with quotes and ratings. SAP’s goal is to provide a better customer experience whether purchasing for personal use or for a large enterprise.
Zendesk, Inc. announced the general availability of a comprehensive messaging solution as part of the new Zendesk Suite. The new package brings together all Zendesk’s service capabilities, including messaging, into an offering that brings more simplicity to the enterprise. Zendesk’s messaging tools are designed to give businesses the ability to have continuous, convenient, and personalized conversations whether customers want to text, chat on their computer, reach out over WhatsApp, and more, for a better customer experience. Companies can now provide connected conversational experiences across web, mobile, and social channels that work out-of-the-box with built in automation and the ability to scale to support modern enterprise needs. Zendesk’s messaging solution also offers proactive notifications, enabling specialized third-party bots, and allowing customers to transact directly within the conversation when browsing products, reserving seats, or making payments. As part of the new Zendesk Suite, Zendesk also packaged all its service capabilities into one solution with five new plans to meet a variety of business needs.
Alchemy Software Development, provider of visual software localization solutions and a division of TransPerfect, marks its 20th anniversary with the release of Alchemy Catalyst 2021, the latest iteration of its enterprise translation platform. Already recognized for its support of software formats in the industry, Alchemy Catalyst 2021 adds several features and capabilities for translators to streamline the localization process.
Alchemy Software Development’s Catalyst platform offers software localization solutions for multinational organizations looking to expand applications into new markets. Visual reporting tools help accelerate the localization process, while advanced translation memory technology increases overall translation accuracy and reduces implementation costs and timelines. With faster performance as a core design goal for this release, Alchemy Catalyst 2021 includes:
- A new Project Manager feature, which allows the user to see statistics for multiple translation tool kits without opening them
- The ability to sort and filter validation errors with the Validation Expert tool
- Support for native RoboHelp and EPUB formats, adding to Catalyst’s existing native support for MadCap project files
M-Files Corporation announced a new Web Client. Optimized for daily use, the new Web Client offers a simplified user interface that helps customers more easily adopt the M-Files solution. The Web Client brings a consumer-like experience to the daily work of ECM users, helping deliver new efficiencies in their information management operations. The Web Client integrates with Microsoft Office for creating and editing documents, and offers an intuitive approach for archiving documents, tagging documents with metadata, or sharing documents with colleagues. The improved search functionality with more search options and a fast search experience helps users find what they need faster, more accurately, and more easily than before. With the launch of its new web experience, spanning from the new web client and a broad set of integrations for widespread platforms such as Microsoft 365, SharePoint and Teams, Google Workspace, and Salesforce, users now can individually choose their preferred day-to-day working environment and take advantage of the benefits that M-Files offers, such as auto-classification and smart metadata.